Help Wizard

Step 1


FAQs / App Help

Find answers and troubleshoot issues related to Spotify's application features. Get answers to common questions about using the app across devices and customize your listening experience.

Most Recommended Fix:


Uninstalling and reinstalling the application generally fixes most issues with skipping, followed by turning your device off and on. 


Here are some of the fixes you can try on different devices based on solutions verified by other Spotify Community users and moderators:



@Loxer recommended these steps for an iPhone user: 


  1. Uninstall and reinstall the most current version of Spotify
  2. Sign Out Everywhere and Remove Offline devices from your Spotify account page 

View original thread


Apple Watch


@OscarDC recommended clearing the cache and reinstalling the app on both the Apple Watch and iPhone which solved an issue for playlists that were skipping during playback from Apple Watch


Follow steps from this support article for reinstalling on your iPhone. 


View original thread


Desktop Windows


Solution 1: Test Other Playback Devices

@Rorey suggests to change the playback devices:

Check if there are other devices available to test other playback device options.

1. Open CMD and execute the following command: 

control mmsys.cpl sounds

2. Set one of the devices as default (or change the current one), then restart Spotify and see if it works.

Solution 2: Refresh the Desktop App Installation

@Sebasty suggests the following steps for refreshing the desktop app:

Try this:

  1. Close Spotify and uninstall it.
  2. Go to %AppData% in the file explorer, and delete any Spotify folders you find in Local and Roaming.
  3. Restart your computer.
  4. Reinstall Spotify.


View original thread 

Solution 3: Reinstall Your Audio Desktop Driver


@KTofKashyyyk reinstalled their audio desktop driver to solve the playback issue. Find your computer software instructions for reinstalling your audio driver. 


View original thread


Windows 10:

Solution 1: Reset Your Playback Devices


@Ox1 suggests changing your default playback device to your computer's speakers:


Please try changing your default playback device to your computer's speakers ( restart Spotify and try it again.


View original thread


Solution 2: Update Software


@HHaken updated their PC, Java, Flash, and Windows software which solved the issue.


View original thread


Solution 3: Driver Not Properly Installed


@neekom  determined their driver was not properly installed and solved the issue with a suggestion provided by another user (1) @iknowmystuff in this thread.


View original thread


Solution 4: Sleep Mode Disrupting Playback

If your computer went on sleep mode@polvda suggests restarting the computer:

“On my computer Spotify skips all songs in a playlist when the computer has waken from sleep mode.

Restarting the computer fixes it till after the next sleep mode.”


View original thread


Solution 5: Playback Skipping with Audio Jack or Default Speakers

@Drfail21  had this suggestion for users who want to play music through the audio jack or default speakers and are experiencing track skipping in this thread.

View original thread


Bluetooth & Car Audio


@Clutchgear found that Bluetooth (on Android) was overwhelmed with running applications that was causing Spotify to skip. 


  1. Unpair the phone and radio
  2. Re-pair your Bluetooth to your car 
  3. Deny sharing contacts, messages, and turning off hands free calling


View original thread


An Album or Specific Content is Skipping 


@CarlosE  recommends reporting the content by following the steps from this support article.


View original thread

 Didn't help? Search for more Spotify Answers, return to FAQs, or create a new thread and ask the Community. Click the Tags to see related FAQ content.


With the Spotify lock screen widget, you can easily navigate straight into the app whenever you want at a glance.

The Spotify lock screen widget is available globally to Free and Premium users running iOS 16 or later on iPhone devices.

1- Touch and hold the Lock Screen until the Customize button appears, then tap Customize.

2- Select Lock Screen.

3- Tap Add Widgets.

4- Search for the Spotify app in the supported listed apps, then tap on Spotify.

5- Drag or Tap the widget to add to the Lock Screen.

6- When you're finished, hit the close button, then tap Done.

Note: If you've noticed that the Spotify widget is all of a sudden missing from your iPhone Lock Screen after the Spotify app has updated, we wanted to let you know that this can sometimes happen to Lock Screen widgets temporarily after an app update.


How to get the Spotify widget to show up again on your Lock Screen if it's missing after an app update:


1- Open the Spotify app like you normally would by tapping on the app icon from your Home Screen.

2- After opening the app, the Spotify widget should show up on your Lock Screen again.



 Hey everyone,


The Spotify app is compatible with the accessibility settings on various devices. You can update how you experience Spotify by managing your accessibility settings either in-app, or from the device you're on. We've created this FAQ where you can find helpful tips on how to enable those settings on your device.


Spotify in-app settings for iOS and Android:

Access these settings from Home  > Settings ⚙️
Mono audio Makes the left and right speakers play the same audio
Normalize volume Audio normalization balances soft and loud songs, creating a more uniform listening experience. Here's our support site article with more guidance
Volume level Adjust the volume for your environment
Turn off Canvas Turn off the short, looping visuals on tracks
Podcast transcripts Select Spotify Originals podcasts have auto-generated transcripts (currently a limited beta test)


Here are device specific Accessibility settings that can be customized on your device and will have an effect on the Spotify UI as well:


Click here for iOS:

Here's Apple's support site article to get started with accessibility features on an iPhone. More device specific helpful tips can be found in the following table:

VoiceOver Gives audible descriptions of what’s on your screen
Motion Stop or reduce the movement of some screen elements
Braille display Connect a Bluetooth wireless Braille display to read VoiceOver output
Zoom Zoom in or out on specific items
Speak screen To hear the entire screen (without VoiceOver turned on), swipe down with two fingers from the top of the screen
Large text size Turn on Larger Accessibility Sizes, then adjust the text size using the Font Size slider
Smart invert colors Reverses the colors of the display - except for images, media, and some apps that use dark color styles
Voice control Control iPhone with just your voice
Mono audio Turn on to combine the left and right channels to play the same content
Balance Adjust the balance between left and right speaker/headphone
Phone noise cancellation Uses air pressure to reduce ambient background noise to help you hear better when you’re holding the receiver to your ear on phone calls in certain noisy environments
Siri The Spotify app is compatible with Siri. Check out our support site article for more guidance


Click here for Android:

Here's Google's support site article to get started with accessibility features on an Android device
Live caption Lets you automatically captions speech on your device; does it work when volume’s turned down?
Mono audio Allows the left and right earphones, or speakers, play exactly the same audio, (there is no stereo effect)
Left/right sound balance  You can adjust the volume balance so that sound is louder in the left or right speaker, hearing aid, or headphones
TalkBack To interact with your device with touch and spoken feedback, you can turn on the TalkBack screen reader. TalkBack describes your actions and tells you about alerts and notifications
High contrast text High contrast can make text easier to read on your device. This feature changes the text color to either black or white, depending on the original text color
Color inversion Color inversion reverses the color on the screen, and applies to everything including media
Color correction Color correction and grayscale settings help your device compensate for color blindness
Magnification You can zoom or magnify to see your device's screen better
Font size and style Change the size of the font in apps; not style
Screen zoom You can make items on your screen smaller or large
Screen densities The Spotify app supports different screen (pixel) densities
Braille display You can connect this to your Android device, to work via TalkBack. It will show your device’s screen content on it


Other services that the Spotify app is compatible with:

  • Google Assistant
  • Bixby
  • Amazon Echo
  • Be My Eyes - a free app for iOS & Android that connects blind and low-vision people with sighted volunteers and company representatives for visual assistance through a live video call. Note: Currently, support is only in English.


What about 'Light Theme' on Mobile?

We are aware that the 'Light Theme' is a very requested UI feature. You can add your +Vote to the Live Idea and subscribe to stay updated with any development.

This idea is set to 'Not Right Now' currently, which means it's not something that will be implemented soon in one of the upcoming Spotify app updates, but it doesn't mean that this will never happen.  We're regularly sending your feedback to the developer teams about this feature. We appreciate the feedback you’ve left and have regularly reported and discussed it with the relevant team. 


We hope you find the information in this article helpful. If you have any issues with any of these features or need help setting them up, you can always check our Support page or create a new Help Request right here in the Community!


Hey folks,

Starting January 15th, 2022, Spotify application versions that have been released before 2017 will no longer be supported. As a result, users who were still using the older versions of the application will not be able to log in to their accounts unless they upgrade to the latest Spotify app version.


Spotify application versions from prior to 2017 on Android, iOS and desktop were missing certain features due to their outdated interface, and we made the decision to stop supporting them.

If you were affected by this you will be receiving an email from us soon regarding this change.

Affected users should update their Spotify to the latest version to keep using Spotify. Alternatively, you can use the Spotify Web Player from your  supported web browser


For additional assistance or questions, please reach out to our Customer Support or visit our Support site.


Enjoy the audio files legally stored on your device in the app along with the rest of your Spotify library! You can either sync them from your computer to your iPhone/iPad or upload them directly to your iOS device's internal storage.


Note: This article is intended for iOS users only. Desktop and Android users head here.


Local files sync


Sync a playlist that has local files in it from your PC to your iPhone/iPad! Here's how:

  1. Ensure that both devices are connected to the same network.
  2. Open the Spotify app and tap Settings (you can access them by going to your profile picture in the top left corner at the Home page and then tapping the Settings and privacy MateusM_0-1653220901381.jpeg gear icon).
  3. Scroll down to the Local Files option and toggle on Show audio files from this device.

    Note: A pop-up will ask permission to access your local network. Press OK to enable the transferring of local files between your PC and your iPhone/iPad.


    You can find this option in your device's Settings > Privacy > Local Network > Spotify in case you accidentally dismiss the pop-up or if it doesn't show up.

Now go back to Your Library MateusM_1-1653220970828.jpeg and download your playlist: the local files in it will sync over from your PC to your iPhone/iPad!


Local files discovery


Play the audio files stored on your device and add them to your personal playlists! In order for the app to discover them, your files need to be added to the Spotify folder located in Files > On My iPhone/iPad. If you can't find the folder there, reboot your device and it should show up.




Here are a few ways to upload them there:


For Mac:

  1. Make sure that Show audio files from this device is toggled on in the app's Settings > Local files, and Spotify is allowed to access Media & Apple Music.


    You can check that in your device's Settings > Privacy.
  2. Connect your iPhone/iPad to your computer via USB cable.
  3. Open Finder on your Mac, find the Locations section in the sidebar and select your device.
  4. Locate the Spotify folder and drag and drop your files in it. 


For Windows, using iTunes:

  1. Make sure that Show audio files from this device is toggled on in the app's Settings > Local files, and Spotify is allowed to access Media & Apple Music. You can check that in your device's Settings > Privacy.
  2. Connect your iPhone/iPad to your computer via USB cable.
  3. Start iTunes and click on the button indicating your device at the top.


    Note: Double-check if Manually manage music, movies, and TV shows is turned on. You'll find it in your device sync settings, under Options.
  4. Click on File Sharing from the left side panel and select Spotify from the list of apps on the right, then click on Add files to upload your music.


  5. Once ready, select Sync and then Save to finalize the process.

You'll now find your tracks in the Local Files folder MateusM_2-1653220970778.jpeg in Your Library.


In case you already had some audio files stored on your iPhone/iPad that you'd like to listen to via the Spotify app, you'll need to move them to the Spotify folder located in Files > On My iPhone/iPad. If your music files are currently stored on a cloud, you'll have to download them to the Spotify folder in order for the app to discover them.


Spotify Stations is an application that has been beta testing since March 2018. It has helped Spotify shape listening experiences for the future, but now it's time to shut down the app.

Spotify Stations is going to be deprecated for mobile applications (iOS and Android) and the web player on May 16th. This change will affect all Stations users in the countries where it was available (the United States and Australia). 


Users will receive an email to let them know about the app sunsetting. Following that email, there will be instructions on how to move stations over to the Spotify app to easily continue enjoying music.

In the meantime, check out the Spotify Radio feature in the Spotify app, to create a station with a collection of songs based on any artist, album, playlist, or song. It can provide a similar hands-off listening experience that is definitely worth the try.


Questions & Answers


Q: Who will be affected by this change?

A: All users from countries where Spotify Stations was made available will be affected. They will no longer be able to access either Spotify Stations mobile application or web player.


Q: When will Spotify Stations be shut down?

A: Spotify Stations will be deprecated on May 16th, 2022.


Q: What will happen to my favorite stations?

A: Spotify is releasing a transferring tool that allows you to migrate your favorite stations to Your Library on the Spotify application and easily continue listening to your favorite music.


Q: What is Spotify Radio and how does it work?

A: Spotify Radio is a perfect tool to get access to a big collection of songs based on any artist, album, playlist, or song. It's similar to Spotify Stations, where you can enjoy the experience of creating and listening to different radio stations on Spotify.


If you need more information about this change or if you have any related questions, feel free to reach out on the Help board


This FAQ is separated into two different sections that hopefully cover everything. If not, make sure to follow the steps at the end of this FAQ!


Issues with the content of lyrics 

Lyrics are provided via a third-party service that differs from region to region. You can usually find the provider on the bottom of the Lyrics tab.
If you're having troubles with the content of the lyrics or if they’re out of sync, we'd recommend first checking with the lyrics' provider to report this.

Keep in mind that lyrics will only display in the language that the song is sung in. They cannot be translated.


I can't see lyrics


Right now, lyrics are still being rolled out for everyone and will hopefully be with you soon! 

If you've already had lyrics on your account before try these steps:
Make sure that you're not on Offline Mode. More info on this here.

We've made a testing playlist with a handful of tracks that should contain lyrics. 

testing playlist

Try checking if you can view the lyrics on any of the tracks in there:
If you can, then the track you’re listening might not have lyrics available.
If you can’t, then try some basic troubleshooting on the affected device like:


This FAQ has been written by @Katerina. Didn't help? Search for more FAQs, or create a new thread and ask the Community.



By default, anyone who follows you on Spotify can see what you’re listening to with the Friend Activity feature.


If you don’t want others to know what you’re listening to, you can start a Private Session


How to switch Private Session on/off?

Mobile and tablet

  1. Tap Home Home.png.
  2. Tap Settings settings.png (you can access them by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon).
  3. Under Social, turn Private Session on icon_toggle.png.

To end a Private Session and continue sharing your listening activity, repeat the steps and switch it off. 

Note: The Private Session ends automatically when you completely exit out of Spotify, or after a long period of inactivity.


  1. Click on your profile name in the top-right.
  2. Select Private Session.


A blue padlock next to your profile picture means the Private Session is active.

To end a Private Session and continue sharing your listening activity, repeat the steps and switch it off.

Note: The Private Session ends automatically when you completely exit out of Spotify, or after a long period of inactivity.


How does it affect my recommendations?

When Private Session is on, any songs that are listened to won't be used to personalize playlists Made For You.


In general, if you find that the recommendations that you're getting don't match your taste, it's best to try and avoid using Private Sessions so that our recommendation algorithms can get to know you better. Alternatively, you can also make use of Private Sessions to specifically avoid certain listening activity from being taken into account.


I don't want to activate Private Sessions every time. Is there a way to permanently hide what I'm listening?

Yes! If you don't want to share your listening activity at all or show your recently played artists, you can turn it off in the app Settings under Social:




Note that this will only affect what is shown on your profile and the Friend Activity. Be sure to be on a Private Session if you specifically want to influence your recommendations and exclude some listening activity from affecting them.


Can I make my personal playlists private?

Yes! You can choose which playlists are shown on your profile. There's more info on how to do this here.

To go even further, using our mobile app (this setting is not available on desktop) it's also possible to make a playlist completely private in order to hide it from search and prevent anyone but the owner from accessing it.

  1. Open the playlist in question.
  2. Tap on the three dots menu.
  3. Select Make private.
  4. Confirm your choice.




Didn't help? Search for more FAQs, or create a new thread and ask the Community.




Let Spotify be the DJ to your party! 🕺 Exclusive Spotify playlists blend and auto-mix content, allowing seamless transitions between tracks. 


You can listen with Automix on Desktop, iOS or Android. Try it with this playlist:


this playlist.

The what & how:

  • The Automix feature blends your songs, providing you with seamless beat-matched transitions between tracks.
    (And it also works also when Shuffle is on!)
  • The transition's end and start points are decided by Spotify and matched to each tune separately - meaning that the length of the overlap cannot be manually influenced.
  • The setting is set to on by default and can be located under Settings > Playback.

Note: Automix may override Crossfade on select editorial playlists.

How do I enable/disable Automix?


On iOS or Android:

1. Head Settings > Playback in the Spotify app. You can access settings by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon.
2. Toggle 'Automix' to enable or disable this feature.
On desktop devices:
1. Click on your profile name and choose for Settings.
2. Click 'Show advanced settings'.
3. Under Playback, toggle: 'Automix - Enable smooth transitions between songs in a playlist'.
Note: You can’t set Automix when using Spotify Connect.

What if it doesn't work?

- Not every playlist supports Automix. Make sure the playlist you're playing supports Automix.
- Make sure your using the latest version of the Spotify app on a desktop, iOS or Android device.
You can also check out Crossfade to listen seamlessly to any playlist. You can find more information here.
Didn't get the help you need? Search for more Spotify Answers, or create a new thread and ask the Community.


Music is better when you're enjoying it together! Find tunes you and a friend both dig with Blend. Blend is a shared playlist where you can see how your taste matches up with the taste of a friend 👯‍


How can I invite someone to a Blend?

Just open up the Spotify app on your mobile device, head to Search select the Made for You hub and follow these simple steps: 

  1. To create the shared experience, tap 'Create a Blend'
  2. Tap 'Invite' and choose a way to share the invitation with a friend
  3. The recipient will then receive a message with the invite
  4. Tap 'Spotify' from the sent invite
  5. Click 'Join' to create the Blend

Where can I find all my Blend playlists?

You should see the 10 most recently created Blends on the Made For Two shelf within your Made For You hub. Blends are auto-added to the other persons’ libraries as well.


Can I leave a Blend?

You can leave a Blend at anytime by opening the Blend playlist you'd like to leave, tapping the three dots (...) and then choose 'Leave Blend'. You and the other person won't be able to see the Blend anymore. 


I’m not seeing this when I open on desktop?
Creating a Blend is only available on mobile. 


When I click on a Blend invitation link, Spotify opens up but then nothing happens?
Make sure that your browser app and Spotify app is up to date and then try again.


If you want to read more about this new feature, you can check out this Newsroom article and visit our support site


Didn't help? Search for more FAQs, or create a new thread and ask the Community.




Listening to our favorite tunes is always more fun when we can view their lyrics!


You can see the lyrics of a track from the Now Playing View and they're available in select tracks. Check out how to access them in this our support site article.


It's possible you might not be able to see the optionThis can be due to different reasons:

  • Lyrics are not available for this specific track.
  • Lyrics don't work with Offline Mode.
  • Lyrics won’t work with Spotify Connect. However, if you’re using screen mirroring like AirPlay or Chromecast from the mobile app, you’ll be able to see the lyrics there too. Rest assured that our teams are working on improving this.
  • There might be an issue. In that case, check some troubleshooting steps here.


Remember that if something isn't available at the moment, it doesn't mean it will always be so. For example, new lyrics are added every day.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.


Local files are files that aren't hosted by Spotify but can be imported to Spotify from your own devices. You can then add them to playlists and enjoy them locally on the device they're stored on.


Here's how to import your local files to Spotify:


iOS mobile users head here.




1. Open your Home tab Emil_2-1652868672912.png.

2. Go to Settings Emil_4-1652868745920.png (you can access them by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon).
3. Scroll down and toggle "Show local audio files" to on.

Local files (new) 1.png

This will let Spotify continuously monitor device's folders to detect playable audio and add them to Your Library.

4. Open Your Library Emil_6-1652868896592.png and tap on Local Files to see all detected files.


You can now continue to add them to playlists or just listen to them from your library.

Note: For iOS devices, the files need to be imported using a dedicated music data management app. Check out this FAQ for details.



1. Click on the down arrow Emil_0-1652879883170.png in the top right of the app and select Settings.
2. Turn Show Local Files on.

3. You can turn off any of the default local file sources or click on Add Source to add a custom folder where you have music stored.


The music files of these folders will be imported into Spotify and you will be able to find them in the Playlist section of Your Library Emil_6-1652868896592.png.


From there you can add them to playlists or play them directly.



Local File not playing?

Right now you can’t play Local Files with Connect.


⚠️ Files or downloads from illegal sources are not permitted. If your files have not been obtained from an official source, this is most likely why they are not playing.

If your file is purchased and downloaded from an official source, but still isn't playing, there're some things you can check.

  • Spotify supports .mp3.mp4, and .m4p files. It doesn’t support .mp4 files that contain video, or the iTunes lossless format (M4A).
  • Some of your tracks may be protected in restricted formats. You can install QuickTime on your desktop to allow most of these tracks to be played on Spotify.
  • Ensure the files aren’t DRM-protected. We’d recommend reading this interesting article to find out how.
  • Perform a clean reinstall of the app, ensuring to remove any leftover files.
  • Update your codec pack. This can also solve issues trying to play FLAC.
  • For iOS devices you need to use a dedicated audio library management software for the file transfer. Check this FAQ out for full details.

For more info on Local Files check out our support site. If you have any other questions, go ahead and create a new thread to ask the Community.



If you notice something isn't working as it's supposed to, there's a chance other users are experiencing the same thing.
Our Ongoing Issues board houses all reports of specific app issues. We use it to inform our developers and get things fixed as soon as possible. It's also where we keep everybody up-to-date about each issue.

Find the Ongoing Issues board

  1. Open the Community menu Katerina_6-1617720674514.png in the top-right.
  2. Select Help.
  3. Select Ongoing issues near the top of the Help topics.


Search for your issue

In the Ongoing Issues board, click the Search bar, making sure you have 'This category' selected. Type keywords you think fit the issue best. A list of existing topics will generate in the drop-down menu.


Or you can browse the topics with the categories at the top, e.g. ‘Under investigation’.






Find your issue?

If you find an ongoing issue that sounds like what you’re experiencing, you can check out the latest on it in the Status Update. Learn what our different Status Updates mean here.
If the Status Update is “Under Investigation”, be sure to join it by hitting +VOTE and following the instructions in the Status Update.




Didn't find your issue?

You might find it in our Help section instead, where our Moderators and Rock Stars (expert users) help each other out:

  1. Open the Community menu Katerina_7-1617720820417.png in the top-right.
  2. Select Help.
  3. Choose a category and look for posts from other users with the same issue you’re having. If you find one, be sure to comment that you’re also experiencing it and include your device and Spotify version. This will help us investigate the issue.

Our community users work with the information and users in the post and comments to help fix the issue. Larger threads and popular topics then get moved to the Ongoing Issues board.


Still can't find it?

If you're the first person to report this issue, you can create your own topic:
  1. Choose a help category, and then hit START A TOPIC.
  2. Choose a simple title that you think describes the issue best. This makes it easy for other people to find your topic.
  3. In the Body section, you can describe the issue. You can also choose to attach screenshots if you think it helps to describe what's going on.
  4. Make sure to include all necessary information:
    - Your device
    - Your device's operating system
    - Spotify app version 
    - Clear steps to reproduce the issue

Your topic will be posted so other users, Rock Stars, and Community Moderators can help you further. If it gets lots of comments and likes, we’ll move your post to the Ongoing Issues board.

Didn't help? Search for more FAQs, or create a new thread and ask the Community.






As of writing this in March 2021, Shazam have released an updated version of their app for iOS, which as of version 14.2 has new features and functionalities.
We wanted to share some info that we hope will clear up some questions and that you might find useful to get the best out of both apps. 



Can I connect Shazam to Spotify and how do I do that?

The two apps can be connected so that you can get some extra benefits if using them together.
In the Shazam app, go to Settings (available from My Music) and tap Connect. You'll need to authorize Spotify access to Shazam and you're done!


Note: The Connect option is only shown in countries where Spotify is available.



How do I automatically add my shazamed tracks to a Spotify playlist?

Once connected, toggle the Sync Shazams to Spotify option in the Shazam Settings. A playlist labeled My Shazam Tracks will be created in Spotify and all your subsequent Shazamed content will be automatically added.



How do I add my Shazamed songs to other Spotify playlists?

Tapping the Spotify Open button on any song in Shazam will open a search in Spotify and show you all the versions of that song. From there you can add the version of your choice to any Spotify playlist.



Why can’t I connect Spotify to Shazam? / Why is there only Apple Music showing and not Spotify?

The Connect option in the Shazam Settings will only be displayed in countries where Spotify is available. If you can't see the Spotify option on song pages in Shazam, go to Shazam Settings and make sure you’re connected.

If you're having problems opening or syncing to Spotify, try disconnecting Spotify in Shazam Settings, restart both apps and then reconnect.



Why wasn’t a 'My Shazam Tracks' playlist created when I turned on Sync?

A playlist may fail to be created due to connection issues. Next time you Shazam a track we'll try and create the playlist again, and will add your latest Shazamed contents.



Why wasn’t my latest shazamed track added to the 'My Shazam Tracks' playlist?

There may've been a connection issue. When you next shazam a song, the playlist should update with your latest Shazams. If the issue persists, try the following steps:


  1. Make sure you're on the latest version of Shazam and Spotify
  2. Disconnect from Spotify in Shazam Settings
  3. Restart both apps
  4. Reconnect to Spotify
  5. Turn Sync Shazams to Spotify back on


I removed the "My Shazam Tracks" playlist. How can I get the tracks back?

If you delete your existing My Shazam Tracks playlists and then shazam a new track while connected to Spotify, a new playlist will be created. This overwrites the previous one and previous Shazams won't be re-added. As such, we advise not to delete your existing My Shazam Tracks playlist, unless you want to move the existing tracks to other playlists and have already done so.



What happens when I rename the My Shazam Tracks playlist in Spotify?

If the My Shazam Tracks playlist is renamed while Sync Shazams to Spotify is turned on, a new My Shazam Tracks playlist will be created on your next Shazam. Any Shazams from that point onwards will be added to this newly created playlist.



Where is the Add To button in Shazam?

Following version 14.2 of Shazam, the Add To button has been removed, however the Open button has been improved with a more reliable search in Spotify. This means you can now add the song version of choice to any playlist in Spotify. Alternatively, if you want your new Shazams to be automatically added to a My Shazam Tracks playlist in Spotify, there's the Sync Shazams to Spotify feature, which can be activated in Settings.



Why are my past Shazams no longer syncing?

Past Shazams will no longer sync to Spotify as part of the Sync Shazams to Spotify feature, however the syncing overall has been improved so you shouldn't have any issues to find and add more of your future Shazams to the My Shazam Tracks playlist.



What about Shazam on Android?

So far, Shazam has introduced the new features and improved syncing only on the iOS version of the app. If you're having issues syncing Shazam with Spotify on Android, consider checking out other song-discovery apps with Android integrations, such as Soundhound or the built-in Google Assistant.



Happy Shazaming!



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 





iOS and Android users now have the ability to share their favorite Canvas visuals to Instagram stories by:


  1. Opening the selected song’s three-dots menu.
  2. Selecting Share.
  3. Selecting Instagram Stories.



Some things to keep in mind:


  • When sharing a track with a Canvas, you won't be able to choose whether to share the artwork or the Canvas - the Canvas will always override.
  • On Instagram Stories this will appear as a moving visual of the Canvas and a link for fans to listen on Spotify.
  • Stories won't play the audio of the track, but you will be able to tap through to listen to the song on the Spotify app.



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.





If you reach out to one of our Customer Support channels, or if we're helping you out in the Community, we might ask you to confirm which version of the Spotify app you're running. This is usually so that we can pass this info along to the relevant teams who may be investigating a wider issue.


Before you do that, follow the steps listed in this Spotify Answer to makes sure your app is on the latest version. Once you've done that, here's how to locate the exact version of the app which is running on your device: 


Desktop Windows
  1. Open the app.
  2. Click the three-dot menu in the top left-hand corner.
  3. Click on Help > About Spotify.
  4. A new window will open with the version number beneath the Spotify logo. You can highlight it with your mouse pointer and copy/paste it directly.

Desktop (Note: this does not show the current latest version)Desktop (Note: this does not show the current latest version)


Desktop Mac

  1. Open the app.
  2. Click at Spotify tab in the top left-hand corner.
  3. Click on About Spotify.
  4. A new window will open with the version number beneath the Spotify logo. You can copy/paste it directly.

1.pngDesktop (Note: this does not show the current latest version)


iPhone and iPad

  1. Open the app.
  2. Find Settings. You can access them by going to your profile picture in the top left corner at the Home page and then tapping the Settings and privacy gear icon.
  3. Tap on about About. You'll find the version number next to Version.
    this can't be copied directly, so you can either type it out or take a screenshot of it.

iOS (Note: this does not show the current latest version)iOS (Note: this does not show the current latest version)

  1. Open the app.
  2. Find Settings. You can access them by going to your profile picture in the top left corner at the Home page and then tapping the Settings and privacy gear icon.
  3. Scroll to the bottom. You'll find the version number under About > Version.
    this can't be copied directly, so you can either type it out or take a screenshot of it.

Android (Note: this does not show the current latest version)Android (Note: this does not show the current latest version)



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.





You can easily see the rank of artist in the app with a few simple steps.


On desktop:

1. Find an artist with Search and open their artist page




2. Scroll down to About and check out the artist's rank. 








Similar steps apply for the mobile version:

  1. Look up the artist and open their profile
  2. Just scroll down until you reach the About section. If the artist is ranked, you'll see their rank in the white circle next on the top right of their picture






Q: How many artists are ranked?

A: The rankings go up to 500 but there isn't a place in the app where all artists are listed in order.


Q: Do you have a similar ranking but for songs?

A: We do have charts under Browse > Charts, and those show the current top and viral 50 songs in the world and by regions. You can also check out this nifty page for more info.


This article has been kindly updated by @Hubo, member of the Stars Program!


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 




Want to post an Instagram Story, but use a favorite Spotify track instead of creating a video? We got you there, keep on reading to see how you can do it.   


Tip: Make sure you've got the Instagram app installed on your device. 


Android and iOS:

1. Open the Spotify app on your mobile device and find the track, playlist, album or podcast you want to share.


2. Tap the three-dots menu on the right side of the song title. You’ll see a list of options and you must select Share



3. Tap Instagram Stories. You can also tap "Edit" in order to change the background color of your story.



4. You’ll be redirected to the Instagram Stories post screen in order to edit your story before posting. 


5. And voilà! Your Instagram story has been posted. 



Note: Sharing on Instagram Stories isn’t currently possible on the Spotify desktop app or the web player.  

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.




If you're using an iPhone, iPad, Apple Watch or Apple TV device, you can indeed find and install or update Spotify through the App Store


If you're still having troubles locating Spotify in the App Store, we'd recommend making sure that your device meets our minimum system requirements


Note that, if you're using a Mac device, you won't be able to find and install the app through the App Store. Instead, to get Spotify on your device, you'll need to head to


Tip: For more steps and details on installing the app on these devices, we'd recommend checking this Spotify Answer.



Didn't help? Search for more FAQs, or create a new thread and ask the Community.





Below is a quick guide on how to:

  • remove, reorder or sort your songs
  • ... in a playlist created by you
  • ... on the mobile app for iOS and Android

(For desktop, make sure to check out this Spotify Answer.)


Remove songs (iOS + Android)

  1. Tap Peter_0-1585398001391.png (iOS) or Peter_1-1585398001393.png (Android)
  2. Then tap Peter_2-1585398001386.png next to the song you want to remove.


Reorder songs (iOS + Android)

  1. Tap Peter_0-1585398001391.png (iOS) or Peter_1-1585398001393.png (Android) on the playlist, then Edit
  2. Then tap, hold, and drag Peter_6-1585398001396.png.

(Note: this feature is only available for Premium users.)


Sort songs

  • iOS
    1. Go to the playlist you’d like to sort
    2. Pull down and release to display Peter_6-1585398001396.png in the top-right corner, then tap it
    3. Tap how you’d like to sort e.g. by Recently added.
  • Android
    1. Go to the playlist you’d like to sort
    2. Tap Peter_1-1585398001393.png in the top-right corner, then tap Sort playlist
    3. Tap how you’d like to sort e.g. by Recently added.




Q: How do I sort the Liked Songs playlist?

A: Much the same as you would any other custom-made playlist, but:

  • On iOS, you need to tap Filters (versus Peter_6-1585398001396.png)
  • On Android, you need to tap Sort Liked Songs (versus Sort playlist)


Q: What about Made for You playlists (Discover Weekly, Release Radar, Daily Mix)?

A: It’s currently not possible to reorder songs in Made for You playlists, since these are updated on a regular basis according to your listening preferences - you can find out more about that here.


A workaround for this is to copy the songs from one of the above playlists to a new playlist created by you, but you’ll have to do this on the desktop version of the app.


Didn't help?  Search for more Spotify Answers, or create a new thread and ask the Community.