Help Wizard

Step 1


FAQs / App Help

Find answers and troubleshoot issues related to Spotify's application features. Get answers to common questions about using the app across devices and customize your listening experience.



Friends Activity shows what other users you follow are listening to. This feature is currently available only on the desktop app. 
To see it, you can go to Settings and under Display, toggle See what your friends are playing on. Friend Activity tab is on the right side of your desktop app. Keep in mind that it might be hidden if the size of the window is too small.
In order to see your friends' listening activity as well as for them to see yours you'll need to follow these steps:
  • Check that you’re following other users. If you go to another user’s profile, check that the Following button is there. 
  • Other users that you follow must have played something recently on a device that supports sharing listening history. This includes desktop, iOS or Android devices. Note that the listening activity isn't shown for other users while listening through Connect and some external devices.
  • Other users that you follow must have ‘Share my listening activity on Spotify’ enabled in their app's settings to be seen in your own Friend Activity.
  • Other users that you follow are listening on Spotify through the native app itself rather than using Spotify Connect to a device.
  • When listening in Private session, the activity is not shared with followers.

Note that you can find those settings in the mobile app as well even though the activity is only visible in the desktop app.


How to block users:


You can block other users so they can't see your Friend Activity nor your profile and can't follow you or your playlists. 


You just need to head over to their profile and click on the 3 dots under their display name and choose the Block option. 





If all the above conditions are met and you can't see the Friend Activity or it's not updating, try the following:


  • Go to the users' profile and try unfollowing and following again by clicking on Following then Follow
  • Toggle the setting "See what your friends are playing" off then on again
  • Different device
  • Different Internet connection
  • Reinstall the app
  • Restart your devices
  • Check if your app is up to date
  • Check your device’s operating system is up-to-date
  • Log out and then log back in

You can learn more about how to follow friends here.


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With an equalizer you are able to adjust the volume levels of various ranges in the audio spectrum. This means that you are able to, for example, increase the lower frequencies. This will increase the amount of bass you hear. The same goes for other frequencies along the spectrum, from low to high. It's recommended to use built-in equalizer presets. Below you can see a screenshot from the equalizer in the iOS app including presets:






The equalizer can be accessed by default on all iOS devices. Here's how to access the Equalizer on iOS:


  1. Tap Home Katerina_0-1598953158738.png
  2. Tap Settings Katerina_1-1598953182630.png
  3. Tap Playback
  4. Tap Equalizer, and switch it on Katerina_2-1598953207274.png
  5. Tap a preset, or customize by dragging the dots on the equalizer




On Android devices you'll have the equalizer enabled within the Spotify Settings only if your devices' manufacturer has enabled you to access this feature. Here's how to adjust the Equalizer on Android if you have this option available:


  1. Tap Home Katerina_3-1598953256359.png
  2. Tap Settings Katerina_4-1598953256416.png
  3. Under Music Quality, tap Equalizer
  4. You’re taken to your device’s Audio and Accessory settings. Now, you can select your preferred options

    - Not all Android devices will have this option present 
    If your device has a built-in equalizer, changes you apply also affect the sound of other apps.


Windows and MacOS: 

  1. Tap on your display name at the upper right corner of the app
  2. Tap Settings
  3. Scroll down until you see the Equalizer
  4. You can toggle it ON and OFF with the toggle called Equalizer


Keep in mind that the equalizer can't be accessed when streaming via Connect. In this case we recommend finding out if the speaker/receiver you are streaming to, has a native equalizer built in the settings.


You can find more info about similar features like Audio Quality and Volume Normalization on our support page here.


Didn't help? Search for more Spotify Answers, return to FAQs, or create a new thread and ask the Community. Click the Tags to see related FAQ content.





If you're looking for one of the following, you can type what you're looking for in the search box on the desktop app/web player, or by clicking the Search tab on the mobile app:

  • Songs
  • Albums
  • Artists
  • Playlists - you can also search using the playlist description
  • Podcast shows and episodes 
  • Genres and moods
  • Other Spotify users
  • Lyrics - search for a song using at least 3 words from its lyrics

If you'd like to, you can use more advanced search terms that you can view in this Support site article.



It's also possible to show only specific content within track lists.


  • Desktop

With Filter on the desktop app you can list specific content based on a search term in any playlist or Songs in Your Library. Here's how to do that: 

  1. Select the search icon at the top of track listings.
  2. Enter any search term, for example “blue”. Only titles, albums, or artists containing that term are now listed.
  3. To return to the original listing, just click X to remove the filter.


  • Mobile and tablets

Here's how you can find something:

  1. Go to the specific playlist or view in Your Library (eg. Playlists, Albums, and Artists) you’d like to filter.
  2. There are two ways to do that, depending on your device:

- Pull the screen down to display Find in playlists/albums/artists at the top.
- Tap image (28).png and select Find in playlist/album/artist.


Once you've located the option to filter by a term:

  1. Enter a search term to show specific content, for example “blue”. Only titles containing that term are now listed.
  2. To return to the original listing, either clear your search or tap X or Cancel to remove the filter.

You can also choose to list only Downloads in Your Library.


Note: Filter options may vary depending on the list you’re filtering. To return to the original listing, repeat these steps and tap the selected filter again.



If you want to reorganize how music is listed in the app, all you need to do is follow the steps according to the device you're using below.


  • Desktop 

Sort songs in playlists 

  1. Click the column you want to sort by, for example:
    • Alphabetically, by TITLE, ARTIST, or ALBUM.
    • By most recently added, 
    • By song duration,
      Note: Adjust the app's screen size to reveal more columns. 
  2. Click the column again to reverse the order, click again to go back to the original order

    If you're on the improved experience, you can also choose the sorting method from the drop down menu: 

Reordering songs in a playlist

You can drag songs with your mouse to rearrange them. If that doesn't work, there are 2 possible reasons:


1. You already have a sorting column activated. Once a sorting column is activated, you can no longer reorder tracks freely. To change this, click on the activated top column until the green sorting arrow disappears. After that, you should be able to reorder your playlist manually again.







2. You're trying to rearrange a playlist from another user. You can only rearrange tracks inside your own playlists. Workaround: Copy the user's playlist:

  • Create a new playlist by clicking the 'New Playlist' button in the left sidebar and give it a name.
  • Go to the playlist that you want to copy.
  • Click on any song in that playlist and press Ctrl + A (Windows) | Cmd + A (Mac) to highlight all tracks.
  • Press Ctrl / Cmd + C to copy all tracks.
  • Go to your newly created playlist and press Ctrl / Cmd + V to paste all tracks there.

After that, you have all songs in your own playlist and you can rearrange them.


Sort playlists in Your Library

You can reorder your list of playlists in the menu on the left by clicking and holding a playlist title to move it up or down.


You can also organize your playlists into folders:

  1. Right-click a playlist in the menu on the left of the desktop app.
  2. Select Create folder.
  3. Give it a name and press enter.
  4. Drag playlists to the folder you created.


Sort albums and artists in Your Library

Head to Albums or Artists in the menu on the left sidebar and choose a Sorted by option from the dropdown menu.



  • Mobile or tablet 

Sort playlists, artists and albums in Your Library

   1. Select a filter at the top (e.g. Artists) or tap the search icon to search your collection.
   2. Tap MihailY_0-1674906082282.png to change how items are displayed.
- If you want to pin an item to the top, tap and hold it.
- To switch between grid view and list view, tap MihailY_1-1674906434112.png / MihailY_2-1674906434113.png.


Sort songs in playlists

   1. Go to the list you’d like to sort.

   2. Drag the screen down and release to show the Sort button at the top.
   3. Tap on one of the sorting options.
   4. Tap it again to reverse the order.

Keep in mind that sort options may vary depending on the list you’re sorting.​​​


You can also check out this Support site article for more info on sorting and filtering tracks within playlists. 


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.




We'd love to have all the world’s music and podcasts on Spotify.


If you're an artist and wish to have your music on Spotify, you can do so with one of the following ways:

  • Content on Spotify can be delivered either by a record label or a distributor. 
  • If you’re an independent artist, you’ll have to arrange distribution yourself—or join the upload beta in Spotify for Artists. 

You can find more info at Spotify for Artists for the next steps on how to get started with each option.


On another note, if you have a podcast and wish to get it on Spotify, make sure to head to Spotify for Podcasters for more info.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.





If you’re new using Spotify, we'll need to get an idea of your music taste first before creating personalized playlists for you.


Generally, you should receive your Daily Mix and Release Radar playlists after around 2 weeks of listening.


After that time, if you can’t see your Daily Mix or Release Radar, try restarting or updating your app. You can also try it on another device. They should  appear under the Made For You section of the app.


You can find here more info about the Daily Mix and Release Radar.



This Spotify Answer was submitted by @Loxer.


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If Spotify is available in your location but you're having troubles getting the Web Player to load, here are some things that you can try:

  • A different browser or an incognito/private window.
  • Make sure that your browser is updated.
  • Restart your router.
  • Check a different network. If it loads on another connection, we recommend contacting the service provider of the original network for more information.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • You can also try cleaning up your hosts file. 


To clean up your hosts file on Windows: 


1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to


3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

Check for any entries with spotify or fastly in the address. Examples may look like: 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'. 
6. Save your changes. Refresh the Web Player.



To clean up your host files on Mac:


  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press Return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop. 
  3. To open it, simply double-click and it will display the file’s contents in TextEdit.  
  4. Check for any entries with "Spotify" in the address. 
  5. If you do find any lines with "Spotify", just remove them. 
  6. Save your changes and refresh the Web Player.



This Spotify Answer was submitted by @Sebasty.


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If you're having troubles using Spotify on your device, you'll also need to make sure that particular device meets our minimum system requirements.


Unfortunately, if your device doesn't meet the minimum requirements, it won't be possible to use Spotify and access Spotify content through the Spotify app or troubleshoot it properly.


You can check our system requirements here.



This Spotify Answer was submitted by @Maxim.


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First, remove the old local files source in the app's Settings.  If that doesn't work, save the songs you have locally in the location you want, turn off Local Files inside the app's Settings, and then follow the steps listed below to do a clean install of Spotify:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.
  7. Turn on the Local files setting in the app's Settings if necessary. 

You can read more about Local files in this FAQ.



This Spotify Answer was submitted by @Loxer.


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Here's what you can try if your desktop device is lagging when Spotify is on the foreground:

  1. Disable Hardware Acceleration. You can find this in the Settings Menu > View > Hardware Acceleration.
  2. Make sure your device is rocking the latest software updates, particularly the ones that have anything to do with graphics (for example, drivers and other software). You can refer to your device’s manufacturer for more help with this.
  3. A reinstall of the Spotify app on your device.



This Spotify Answer was submitted by @Sebasty.


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It's great to hear music as the artist intended it to be heard, so this means Spotify can sometimes include explicit content.


We recommend looking out for the EXPLICIT tag on any releases (E on the web player).

Note: Our explicit content tags are applied based on information we receive from rights-holders. This means we can’t guarantee all explicit content is marked as such. 
Explicit content filter 


For: Mobile and tablet


Filter out content labelled as explicit with these steps:

  1. Tap Home Mihail_0-1620897189059.png
  2. Tap Settings Mihail_1-1620897188973.png
  3. Tap Explicit Content.
  4. Switch Allow Explicit Content off.
  5. Anything with an explicit tag is now grayed out. You can’t play it, and it’s automatically skipped.

For: Desktop 


  1. Click Mihail_0-1620898452094.png in the top-right and select Settings.
  2. Under Explicit Content, switch Allow playback of explicit-rated content off.

Tracks marked as explicit now appear grayed out. It’s not possible to play them, and they’re automatically skipped.


Note: Explicit content settings don’t apply if you use Spotify Connect to play to another device. 


Premium Family explicit filter 


If you manage a Premium Family plan, you can allow or block anything with an explicit tag for other members of the plan.

  1. Log in to your Premium Family page.
  2. Click on the member you’d like to filter content for.
  3. Switch Remove explicit content on.

 Content we identify as explicit is based on information we receive from rights-holders, so we can’t guarantee that no explicit content will play with this setting.

For full information on this, and for more on finding clean versions we'd recommend check this Support article.



This Spotify Answer was submitted by @Jose_M.


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We’re excited to announce our playlist submission feature is officially out of beta.

Everyone, whether you’re an artist, label, manager or part of an artist’s team, can try out this feature.


Simply log into your Spotify for Artists account or, if you work at a label, head over to Spotify Analytics. There, you’ll have the option of selecting one unreleased song for playlist consideration and submitting it to our team.


It’s important to give us as much information about the track as possible — genre, mood, and other data points all help us make decisions about where it may fit. You can note the instruments on it, whether it’s a cover, and the cultures you or the song belong to. The data you share will be complemented by what we already know about you — what else your fans listen to, what other playlists you’ve appeared on, etc.


Editors will be searching through submissions based on the information you share to find unreleased music to consider for their playlists. The song and all the info you add about it will also impact our personalized recommendations. For example, as long as you tag and submit your track seven days in advance, the song you select will automatically appear in every one of your followers’ Release Radar playlists. This way you have control over which single you’re promoting to your fans.


We want to make something crystal clear: no one can pay to be added to one of Spotify’s editorial playlists. Our editors pick tracks with listeners in mind. They make these decisions using data about what’s resonating most with their community of listeners.


We know you’ve been asking for more information about how our playlists work. That’s why to celebrate coming out of beta, we’ve made a couple new episodes of our original series, The Game Plan.




Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.


When you're trying to solve an issue it's often good to try some basic toubleshooting; like flicking different switches to see which one has the desired effect, or which one is the culprit.


One solution that has proven itself to be very useful many, many times is to use a clean, fresh browser.


Some browsers call it Incognito, some Private, but it has the same effect: you're basically browsing as if you are a completely new user.


Here are some of the more popular browsers and instructions on how to browse in Incognito or Private mode.

(Keep in mind that these are external links, so opening them is completely up to you. If you prefer to do your own searching that is, of course, your prerogative.)


Hey folks!

We are excited to announce we are launching both an Alpha and a Beta program for the Spotify mobile apps 🎉🎉

Please read below for more information on how to get started. We appreciate your help in making the Spotify app the best it can be!


What are the Spotify Alpha and Beta programs?


By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to find issues and crashes before we ship the release to millions of users.


The Alpha users will get new versions of the app almost daily, as soon as developers add new changes. These are early versions of the app, and there may be stability issues from time to time. The Alpha users help us find these issues as soon as they are introduced and allow us to fix them as soon as possible.


The Beta users will get new versions around a week before we roll them out to end users. The release will be almost done, but the feedback we get from Beta users makes sure we can find and fix any final issues.

Will Alpha and Beta users get access to new features?

We want to be very open here: in most cases, there will not be any new features in the Alpha and Beta builds. In some rare cases, we may try our new features in these programs, but most of the time new features are rolled out gradually to all users. The main reason to join the Alpha and Beta program is to help us create the best product we can.

Should I do anything special to test the app?


No, just use the app as you usually would and report any issues you find.

Note that we have a limited number of Alpha and Beta users on iOS. From time to time we will remove inactive users in order to free up test slots for new users.


How do I sign up?


To sign up for the Alpha or Beta program, just click on one of the links below, using the phone you want to install the Alpha or Beta version on.

NOTE: There is a limit to the number of Alpha and Beta users we can have at any time on iOS. From time to time we will remove inactive users, so if the program is full now, you can try again later.

iOS Alpha Sign up & iOS Beta Sign up

These links will let you download the TestFlight app.
From this app, you can then download new versions, send issue reports, etc.



I'm already a Beta tester, can I still sign up to be an Alpha tester?

Yes, just click the link above


How do I stop being an Alpha or Beta tester?

In the TestFlight app, simply select Spotify Music and click "Stop Testing". This will immediately remove you from the Alpha and Beta program.


How do I stop getting emails whenever there is a new build?

By default, TestFlight will send a mail when there is a new version of the app to test. If you don't want these emails, open TestFlight, select Spotify Music and go to "Notifications". Here you can select if you want notifications for new versions via email, mobile notifications, or no notifications at all.


How do I report issues?

In TestFlight, there is a link to "Send Beta Feedback". If you click it, you will be able to send an email where you can describe the issue. In the "What to Test" section, you will also see the email address for reporting issues.


We will not reply to individual issue reports, but all issues get forwarded to the right team, and we do our best to fix them. Of course, the more details you can provide, the higher the chance that we can reproduce and fix your issue. In some cases, we may reply and ask for additional information.


We will also be shutting down the Community Beta Board for iOS.


The latest version is having issues, how do I get a stable one?

In some cases, you may run into issues with the latest versions. If you do, please let us know what the problem is by reporting an issue. Of course, you still want to use Spotify. To do this, you can install an earlier version of Spotify. In TestFlight, select Spotify Music, then click "Previous Builds". Here you can select and install an earlier version of Spotify. Hopefully, that works for you.



How do I sign up?


1. In order to sign up to the Android Alpha or Beta program, first join the Alpha or Beta Google group and then accept the test invite:

Android Alpha Google Group & Android Beta Google Group


2. Go to the Android App Testing page and click “Become a Tester”.



3. Go to the Play Store, and download or update the Spotify Music app. You will get the latest Alpha or Beta version of the app.

Note that It may take a while before you get an updated version.

Tip: In order to stay on the latest version at all times, the best option is to enable automatic updates of the app 🙌🏼



I'm already a Beta tester, can I still sign up to be an Alpha tester?

Yes, just join the Alpha Google Group. Again, note that it may take a while before you get the updated version.


How do I stop being an Alpha or Beta tester?

Go to the same link as when you accepted becoming a tester.

Now, select “Leave Program”, instead.

Then, uninstall the Alpha or Beta version of the app and reinstall the app from the app store.

As with joining, it may take a while for the changes to be reflected in the app store.


How do I report an issue?

In the Alpha and Beta Google Groups, there is a pinned welcome message at the very top. This message includes instructions on how to report issue.


We'll also be shutting down the Community Beta Board for Android.


The latest version is having issues, how do I get a stable one?

In some cases, you may run into issues with the early access version. If you do, please let us know what the problem is by reporting a issue.

There is no way to temporarily install another version of the app, so if the app is not usable to you, it is possible to temporarily leave the Alpha or Beta program.

Of course, we will do all we can to fix any critical issues as soon as possible.

Need more help? 
Search for more Spotify FAQs, or create a new thread and ask the Community!






Spotify accounts are for personal use only. This means you can’t broadcast or play Spotify publicly from a business, such as bars, restaurants, schools, stores, salons, dance studios, radio stations, etc.


If you want to play music in a commercial environment, we'd recommend checking out our folks at Soundtrack Your Brand.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.



When you reach the end of an album, playlist, or selection of tracks, Spotify will automatically play similar songs so the music never stops. This is the Autoplay feature.

To disable (or re-enable) it, follow the steps for your device below.


1. Click you profile picture in the top-right corner and select Settings.
2. Scroll down to Autoplay and switch 'Autoplay similar songs when your music ends' on (green) or off (gray).


1. Got Premium? Tap Home / Your Library.

2. Tap your Profile picture.
3. Select Settings and privacy.
4. Under Playback, scroll down to 'Autoplay similar content' and switch it on (green) or off (gray).

For a video tutorial on how to do this on iOS as an example, see below: (2).gif


Your music should now stop when the end of a playlist of album is reached.
For more info about Autoplay, check out this article.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 




If Spotify seems unable to save offline music to the SD card or you receive an error message that says "Disk is full", try these steps to save to your SD card: 


  • Go to System Settings.
  • Go to "Apps".
  • Select the Spotify app.
  • On Spotify's page, first, tap "Force Close".
  • Then tap "Clear cache" if it's not greyed out.
  • Then tap "Uninstall" and remove the app.
  • After uninstalling, power off your device.
  • If you can, remove the battery now. Power back on.
  • Using a file manager on your phone go to Internal Storage > Android > Data and delete a folder called
  • Reinstall Spotify from Google Play.

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.




In this article you can get more info on how the Play queue works and how to add and remove songs.


If you've started playing songs from Search or an artist page, these will show up under Next Up. To change them, select another list and begin playing - this will automatically update the Next Up in the Queue


If you manually add a specific song or a whole album to the queue, it will place them at the top of the queue, right after the currently played track under Next In Queue.


You can add songs, playlists or albums to the queue on the desktop app by clicking on the 3 dots Captura 4.PNG under the playlist's or album's title or next to the song and choosing the Add to queue option.


This is how it looks like in the desktop app and the web player: 

Captura 5.PNG


In the mobile app, you can tap on either Captura 6.PNG (iOS) or Captura 7.PNG (Android) under the under the playlist's or album's title or next to the song and choosing the Add to queue option.  


Captura 8.PNG


Here's how to clear the Play Queue on a few different types of device:




  • Hit the Captura.PNG button in the bottom-right of the app.
  • Hit the Clear queue button next to Next In Queue to remove the whole queue in one click.
  • You can also select individual tracks in the queue and remove them by either hitting 'Delete' on your keyboard or right-clicking a track and choosing Remove from queue.
    Captura 2.PNG




  • Tap the Now Playing bar at the bottom of the app.
  • Hit the Captura 3.PNG in the bottom-right corner.
  • In the Play Queue, tap icon_ring.png to the left of the tracks(s) you want to remove and hit Remove at the bottom.



There's more about the Play Queue in this article


Note that Spotify will play songs until you either stop Spotify itself or add different music to the Queue. This feature's called Autoplay and you can get more info on how it works here.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.







There are a few different scenarios when you can get that error message. Check out possible solutions for each of them:


Playback fails to start on all tracks on desktop


Possible solutions:

  • We recommend starting with logging out > restarting your computer > logging back in. Often this solves the issue if your playback fails to start on all tracks.
  • Try switching to another network. If it works, then try resetting the original network.
  • Clean up your host file. Head here for the steps to do that.
  • On Windows another solution for this can be updating your sound drivers. Read more about how to do that here.
  • Lastly, we'd recommend performing a clean reinstall of the app to try and fix this.

If these don't help:

  • Check if the correct output device is set for Spotify. You'll find a detailed guide on how to do that here.
  • Make sure the sample rate of your audio device is set to anywhere between 44.1 kHz and 192 kHz.

Note: If you have Bluetooth headphones connected and see this error when you try to resume playback after it’s been paused for a while, we recommend restarting the app. In case the issue persists, follow the troubleshooting steps here and make sure your device firmware is up-to-date.


Playback fails and is quickly skipping through songs


Possible solutions:

  • Turn off hardware acceleration in the app Settings under Compatibility.
  • Try switching to another network. If it works, then try resetting the original network.
  • More fixes to try can be found in this article.


Playback fails for certain artists/songs only


This means that you have probably tapped on “I don’t like this song/artist” at some point on your mobile device. Here’s how you can fix this:

  1. Open the affected artist's page on the Spotify app on your mobile device.
  2. You should see a 🚫 symbol where there is usually a Follow button. Tapping the symbol should unblock the artist. Or tap the 3-dots and select “Allow to play this artist”.
  3. Restart the Spotify app on your desktop. You should now be able to play songs from this artist.

If that didn't help, it’s possible the track is currently not available. Music availability can vary over time and between countries, depending on the permissions from rights holders. We always add new music though, so make sure to check back at a later date.


The song is greyed out


Possible solutions:

  • Check if explicit content is switched off.
  • If it’s a local file, try the troubleshooting steps in this support article.
  • If it’s a Spotify file, it might be that the song is not available in your region. You can read more about content availability here.

The song appears to be playing, but there is no sound


Possible solutions:

  • Check your volume settings on your device and/or in the Spotify app if you're on desktop.
  • Check to see if the device you’re playing from isn’t streaming to another device via Connect or Bluetooth.
  • Try switching to another network. If it works, then try resetting the original network.
  • Perform a clean reinstall, making sure to clear all Spotify app data.


Didn't help? Search for more answers, return to FAQs, or create a new thread and ask the Community.


Updated 30 June 2020 by @Xenia 




With the introduction of the unlimited library experience we’ve removed the limit on saved items in Your Library, making it possible to save/like as many songs and albums as you want.


There is, however, a limit of 10,000 songs that can be added to one playlist. 


And you should also consider that the app performance might be affected, if you have a high number of playlists. We therefore recommend keeping the number below 2,000.

Another thing to keep in mind is that you can download up to 10,000 songs on a maximum of 5 different devices to listen to offline. For full information on this, we recommend you check out this support page.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.



You can move the folders wherever you want, you just need to create symlink to \AppData\Local and \AppData\Roaming.


All the files are going to be stored in New:\Spotify\Roaming\Location and New:\Spotify\Local\Location. The hard link is going to be created in \AppData\Local and \AppData\Roaming.


mklink /j "C:\Users\YourUSER\AppData\Roaming\Spotify" New:\Spotify\Roaming\Location
mklink /j "C:\Users\YourUSER\AppData\Local\Spotify" New:\Spotify\Local\Location

Make sure to adjust YourUSER, accordingly. Also, you will need to delete 








and then execute the symlink procedure.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.