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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Custom Order sorting option missing inside folders

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Jacko5551

Casual Listener

22365 Views

93 comments

0 likes

Mobile
Fixed
  • 22365 Views
  • 93 comments
  • 0 votes

Getting "This site is out of tune" when switching to Basic plan

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Moderator

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Nash82

Newbie

1619 Views

6 comments

0 likes

Subscriptions
Fixed
  • 1619 Views
  • 6 comments
  • 0 votes

Apple Watch redirects to iPhone when selected as playback device

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Tibooox

Visitor

10349 Views

13 comments

0 likes

iOS
Fixed
  • 10349 Views
  • 13 comments
  • 0 votes

Downtime 6th Nov: Issues updating Family plan address

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Moderator

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Maria

Moderator

621 Views

3 comments

0 likes

Premium family
Fixed
  • 621 Views
  • 3 comments
  • 0 votes

Downtime 5th Nov: Some Spotify webpages are not working

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Moderator

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Maria

Moderator

786 Views

3 comments

0 likes

Other
Fixed
  • 786 Views
  • 3 comments
  • 0 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

ISSLUNA

Newbie

9611 Views

14 comments

0 likes

Other
Fixed
  • 9611 Views
  • 14 comments
  • 0 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

2345 Views

2 comments

0 likes

Other
Fixed
  • 2345 Views
  • 2 comments
  • 0 votes