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Forum Posts

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 4163 Views
  • 33 comments
  • 39 likes
  • Other
  • Fixed
  • 4163 Views
  • 33 comments
  • 39 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 9490 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 9490 Views
  • 88 comments
  • 66 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 3940 Views
  • 30 comments
  • 19 likes
  • iOS
  • Fixed
  • 3940 Views
  • 30 comments
  • 19 votes

[Family] "We couldn't find that address"

I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no idea what to do now

  • Casual Listener
  • I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no i...
  • Karlp123
  • Visitor
  • 28245 Views
  • 105 comments
  • 495 likes
  • Premium for Family
  • Fixed
  • 28245 Views
  • 105 comments
  • 495 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 40348 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 40348 Views
  • 168 comments
  • 525 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 20...
  • shiro9or0
  • Newbie
  • 5850 Views
  • 139 comments
  • 21 likes
  • Desktop (Mac)
  • Fixed
  • 5850 Views
  • 139 comments
  • 21 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  &nb...
  • Novy
  • Moderator
  • 6306 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 6306 Views
  • 62 comments
  • 21 votes

[Desktop] Playback issues on devices with Xonar sound cards

Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10 My Question or Issue I was playing music on my Spotify Desktop app when it suddenly cut out by itself. I tried playing back the same playlist, but it jus...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10   My Question or Issue I was playing music on my Spotify Desktop app when it ...
  • Xenia
  • Moderator
  • 33272 Views
  • 157 comments
  • 333 likes
  • Desktop
    Windows
  • Fixed
  • 33272 Views
  • 157 comments
  • 333 votes

[PS4] Playback Issues

PlanFreeCountry United States of AmericaDevicePs4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem

  • Casual Listener
  •   Plan Free Country  United States of America Device Ps4  My Question or Issue  My music continues to pause not allowing me to listen to any song completely I have searche...
  • Anton372020
  • Visitor
  • 36888 Views
  • 160 comments
  • 577 likes
  • PS4
  • Fixed
  • 36888 Views
  • 160 comments
  • 577 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 24702 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 24702 Views
  • 140 comments
  • 204 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • christopher_se
  • Newbie
  • 28160 Views
  • 77 comments
  • 150 likes
  • Your Library
  • Fixed
  • 28160 Views
  • 77 comments
  • 150 votes

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • Plan Premium Country UK Device Echo dot / iPad  Operating System iOS 12.2 on iPad.    My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
  • LS1225
  • Visitor
  • 201846 Views
  • 111 comments
  • 503 likes
  • Other
  • Fixed
  • 201846 Views
  • 111 comments
  • 503 votes

Spotify Wrapped 2018 page does not load

I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it please please help me guys or i’ll Faint

  • Casual Listener
  • I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it 😞 please please help me guys ...
  • Xenia
  • Moderator
  • 73436 Views
  • 280 comments
  • 581 likes
  • 2018
    wrapped
  • Fixed
  • 73436 Views
  • 280 comments
  • 581 votes

[Android] Troubles opening the 2019 Wrapped banner in the app

Plan Premium Country Philippines Device Huawei P30 Operating System Android Pie (9) I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you.

  • Casual Listener
  • Plan Premium Country Philippines  Device Huawei P30 Operating System Android Pie (9)   I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that iss...
  • joaosimoes
  • Visitor
  • 21744 Views
  • 48 comments
  • 379 likes
  • Android
  • Fixed
  • 21744 Views
  • 48 comments
  • 379 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 52626 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 52626 Views
  • 191 comments
  • 192 votes

[Xbox] Playback issues

PlanFreeCountryUnited StatesDeviceiPhone 6+, Xbox OneOperating SystemiOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6+, Xbox One Operating System iOS 12.1.2   My Question or Issue  I usually listen to Spotify by pairing my phone to my Xbox so i can ...
  • Nutella830
  • Newbie
  • 31336 Views
  • 96 comments
  • 497 likes
  • Music
  • Fixed
  • 31336 Views
  • 96 comments
  • 497 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the que...
  • Dian
  • Moderator
  • 21840 Views
  • 87 comments
  • 266 likes
  • Desktop
    Mobile
  • Fixed
  • 21840 Views
  • 87 comments
  • 266 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 10100 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 10100 Views
  • 107 comments
  • 83 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 19208 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 19208 Views
  • 90 comments
  • 73 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • DravinClaw
  • Newbie
  • 11617 Views
  • 40 comments
  • 342 likes
  • Subscription
  • Fixed
  • 11617 Views
  • 40 comments
  • 342 votes