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Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • JLock1284
  • Casual Listener
  • 2888 Views
  • 27 comments
  • 77 likes
  • Mobile
  • Fixed
  • 2888 Views
  • 27 comments
  • 77 votes

[PS4] Playback Issues

PlanFreeCountry United States of AmericaDevicePs4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem

  • Casual Listener
  •   Plan Free Country  United States of America Device Ps4  My Question or Issue  My music continues to pause not allowing me to listen to any song completely I have searche...
  • Anton372020
  • Visitor
  • 35254 Views
  • 160 comments
  • 577 likes
  • PS4
  • Fixed
  • 35254 Views
  • 160 comments
  • 577 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 48848 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 48848 Views
  • 191 comments
  • 192 votes

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • Plan Premium Country UK Device Echo dot / iPad  Operating System iOS 12.2 on iPad.    My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
  • LS1225
  • Visitor
  • 193704 Views
  • 111 comments
  • 503 likes
  • Other
  • Fixed
  • 193704 Views
  • 111 comments
  • 503 votes

Spotify Wrapped 2018 page does not load

I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it please please help me guys or i’ll Faint

  • Casual Listener
  • I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it 😞 please please help me guy...
  • Xenia
  • Moderator
  • 71521 Views
  • 280 comments
  • 581 likes
  • 2018
    wrapped
  • Fixed
  • 71521 Views
  • 280 comments
  • 581 votes

[Android] Troubles opening the 2019 Wrapped banner in the app

Plan Premium Country Philippines Device Huawei P30 Operating System Android Pie (9) I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you.

  • Casual Listener
  • Plan Premium Country Philippines  Device Huawei P30 Operating System Android Pie (9)   I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that iss...
  • joaosimoes
  • Visitor
  • 21283 Views
  • 48 comments
  • 379 likes
  • Android
  • Fixed
  • 21283 Views
  • 48 comments
  • 379 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Dian
  • Moderator
  • 20280 Views
  • 87 comments
  • 265 likes
  • Desktop
    Mobile
  • Fixed
  • 20280 Views
  • 87 comments
  • 265 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Newbie
  • 41024 Views
  • 56 comments
  • 86 likes
  • Android
    iOS
  • Fixed
  • 41024 Views
  • 56 comments
  • 86 votes

[Desktop] Scroll position not saved when navigating through pages

Hey folks, We're receiving reports from users that navigating back and forth through the desktop app no longer returns them to the point on the page they were previously on. If they're halfway down a page and try navigating forward a page, returning ...

  • Spotify Legend
  • Hey folks,     We're receiving reports from users that n avigating back and forth through the desktop app no longer returns them to the point on the page they were previously on.&n...
  • jaclynkpage
  • Newbie
  • 11043 Views
  • 81 comments
  • 144 likes
  • Desktop
  • Fixed
  • 11043 Views
  • 81 comments
  • 144 votes

[Xbox] Playback issues

PlanFreeCountryUnited StatesDeviceiPhone 6+, Xbox OneOperating SystemiOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6+, Xbox One Operating System iOS 12.1.2   My Question or Issue  I usually listen to Spotify by pairing my phone to my Xbox so i can ...
  • Nutella830
  • Newbie
  • 29140 Views
  • 96 comments
  • 497 likes
  • Music
  • Fixed
  • 29140 Views
  • 96 comments
  • 497 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • SlavoBlcha
  • Newbie
  • 14991 Views
  • 37 comments
  • 95 likes
  • Android
  • Fixed
  • 14991 Views
  • 37 comments
  • 95 votes

[Desktop] Local files with special characters or non-English letters in their name not working

Plan Premium Country France Device Desktop Windows Operating System Windows 10 My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows desktop app (so not the Microsoft store version, the version downloaded from th...

  • Gig Goer
  • Plan Premium Country France Device Desktop Windows Operating System Windows 10   My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows d...
  • slug_camargo
  • Gig Goer
  • 18704 Views
  • 121 comments
  • 202 likes
  • Desktop
  • Fixed
  • 18704 Views
  • 121 comments
  • 202 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 29034 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 29034 Views
  • 90 comments
  • 148 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that  Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this...
  • DravinClaw
  • Newbie
  • 10900 Views
  • 40 comments
  • 333 likes
  • Subscription
  • Fixed
  • 10900 Views
  • 40 comments
  • 333 votes

Issue with the playlist ”your episodes”

Plan Premium Country Sweden Device iPhone X Operating System iOS 14 My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but when openign the playlist it is empty. By adding another episode it says 2 episo...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X Operating System iOS 14   My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but wh...
  • Ver
  • Spotify Legend
  • 12530 Views
  • 72 comments
  • 127 likes
  • Mobile
    Your Library
  • Fixed
  • 12530 Views
  • 72 comments
  • 127 votes

Spotify shows "offline" even when connected to Wifi or mobile data

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I'...

  • Casual Listener
  • I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've trie...
  • giuffrolo
  • Visitor
  • 60635 Views
  • 282 comments
  • 528 likes
  • Android Error
    Samsung S8 Active
    Spotify offline
  • Fixed
  • 60635 Views
  • 282 comments
  • 528 votes

Galaxy watch - cannot connect to spotify on your phone

PlanFreeDeviceSamsung Galaxy 7 My Question or Issue Had my watch for about a week now and I was able to connect via remote to my phone and scroll through my playlists and recently played, but today it seems to have a problem connecting. When I open t...

  • Casual Listener
  • Plan Free Device Samsung Galaxy 7   My Question or Issue  Had my watch for about a week now and I was able to connect via remote to my phone and scroll through my playlists and recent...
  • NinjetsuNL
  • Casual Listener
  • 97004 Views
  • 189 comments
  • 429 likes
  • Fixed
  • 97004 Views
  • 189 comments
  • 429 votes

[Mac] Spotify not working after updating to macOS Catalina

Plan Free Country United States Device Macbook Pro Mid 2014) Operating System Mac OS Catalina 10.15 My Question or Issue I just finished installing Mac OS Catalina, and each time I try to open Spotify, the icon jumps like normal as if it’s about to o...

  • Casual Listener
  • Plan Free Country United States Device Macbook Pro Mid 2014) Operating System Mac OS Catalina 10.15   My Question or Issue I just finished installing Mac OS Catalina, and eac...
  • Peter
  • Spotify Legend
  • 36612 Views
  • 77 comments
  • 304 likes
  • Desktop
  • Fixed
  • 36612 Views
  • 77 comments
  • 304 votes

Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

Hey!We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.This is being looked into.

  • Moderator
  • Moderator
  • Hey! We received some reports that New Podcasts episodes are not playing on Desktop and Mobile. This is being looked into.
  • yoonnel
  • Songwriter
  • 1287 Views
  • 11 comments
  • 10 likes
  • Other
  • Fixed
  • 1287 Views
  • 11 comments
  • 10 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Novy
  • Moderator
  • 2927 Views
  • 19 comments
  • 27 likes
  • Other
  • Fixed
  • 2927 Views
  • 19 comments
  • 27 votes