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Ongoing Issues

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Forum Posts

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 37053 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 37053 Views
  • 181 comments
  • 755 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • The_weird-girl
  • Newbie
  • 11582 Views
  • 106 comments
  • 89 likes
  • Android
  • Fixed
  • 11582 Views
  • 106 comments
  • 89 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 76696 Views
  • 87 comments
  • 618 likes
  • Not Right Now
  • 76696 Views
  • 87 comments
  • 618 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 17083 Views
  • 125 comments
  • 214 likes
  • Android
    Mobile
  • Not Right Now
  • 17083 Views
  • 125 comments
  • 214 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 10394 Views
  • 79 comments
  • 146 likes
  • Content Questions
  • Fixed
  • 10394 Views
  • 79 comments
  • 146 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 21435 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 21435 Views
  • 82 comments
  • 266 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 14696 Views
  • 70 comments
  • 171 likes
  • Mobile
  • Fixed
  • 14696 Views
  • 70 comments
  • 171 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 99061 Views
  • 193 comments
  • 441 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 99061 Views
  • 193 comments
  • 441 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Brs2
  • Visitor
  • 145114 Views
  • 254 comments
  • 494 likes
  • Mobile
  • Fixed
  • 145114 Views
  • 254 comments
  • 494 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 34298 Views
  • 100 comments
  • 202 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 34298 Views
  • 100 comments
  • 202 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 66362 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 66362 Views
  • 181 comments
  • 218 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 44297 Views
  • 50 comments
  • 242 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 44297 Views
  • 50 comments
  • 242 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 12546 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 12546 Views
  • 63 comments
  • 115 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 521 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 521 Views
  • 4 comments
  • 5 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues w...
  • Novy
  • Moderator
  • 12366 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 12366 Views
  • 28 comments
  • 148 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 13962 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 13962 Views
  • 66 comments
  • 261 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12283 Views
  • 97 comments
  • 242 likes
  • Desktop
    Mobile
  • Fixed
  • 12283 Views
  • 97 comments
  • 242 votes

Android TV will not play songs

PlanPremiumCountryUSDeviceSony Bravia TV 4K UR2Operating SystemAndroid TV My Question or IssueThe Spotify app no longer works on my TV. When I attempt to play songs, it navigates to them on the TV but does not actually start playing. Trying to press ...

  • Casual Listener
  • Plan Premium Country US Device Sony Bravia TV 4K UR2 Operating System Android TV   My Question or Issue The Spotify app no longer works on my TV. When I attempt to play songs, it navig...
  • AlexBonn
  • Visitor
  • 27556 Views
  • 174 comments
  • 441 likes
  • Fixed
  • 27556 Views
  • 174 comments
  • 441 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • ImJohnHime
  • Newbie
  • 34327 Views
  • 111 comments
  • 76 likes
  • Other
  • Not Right Now
  • 34327 Views
  • 111 comments
  • 76 votes

DJ Button missing in Now playing view on iOS devices

Hey, We've received reports about this affecting users on version 8.8.14.

  • Moderator
  • Moderator
  • Hey,   We've received reports about this affecting users on version 8.8.14.
  • Duke_Nasty
  • Newbie
  • 4908 Views
  • 30 comments
  • 29 likes
  • iOS
  • Fixed
  • 4908 Views
  • 30 comments
  • 29 votes