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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

14440 Views

32 comments

162 likes

Premium Student
Fixed
  • 14440 Views
  • 32 comments
  • 162 votes

Multiple car infotainment systems not loading playlists (GMC; Chevrolet)

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Dragon1170

Newbie

17799 Views

110 comments

82 likes

Other
Fixed
  • 17799 Views
  • 110 comments
  • 82 votes

Public Playlists Not Visible Profiles

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't visible on their profiles. If you're experiencing th...

Moderator

Moderator

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't v...

AlejaR

Moderator

30247 Views

48 comments

61 likes

Your Library
Fixed
  • 30247 Views
  • 48 comments
  • 61 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Moonfairy_94

Newbie

44800 Views

126 comments

216 likes

Android
Fixed
  • 44800 Views
  • 126 comments
  • 216 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

kowkowpl

Newbie

57421 Views

183 comments

501 likes

Other
Fixed
  • 57421 Views
  • 183 comments
  • 501 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

17084 Views

22 comments

59 likes

Accounts
Fixed
  • 17084 Views
  • 22 comments
  • 59 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Ghotchkiss17

Newbie

20471 Views

75 comments

74 likes

Android
Fixed
  • 20471 Views
  • 75 comments
  • 74 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

JoJoh1

Newbie

32406 Views

92 comments

174 likes

Android
Fixed
  • 32406 Views
  • 92 comments
  • 174 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

13465 Views

60 comments

87 likes

Other
Fixed
  • 13465 Views
  • 60 comments
  • 87 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

21852 Views

126 comments

140 likes

Other
Fixed
  • 21852 Views
  • 126 comments
  • 140 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

5990 Views

5 comments

2 likes

Other
Fixed
  • 5990 Views
  • 5 comments
  • 2 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

jpbanderson

Newbie

26828 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 26828 Views
  • 113 comments
  • 73 votes

Podcast videos not playing on Web Player

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Moderator

Moderator

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Koh87

Newbie

12605 Views

59 comments

14 likes

Desktop
Fixed
  • 12605 Views
  • 59 comments
  • 14 votes

Artist Albums have disappeared from the Albums section

Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Discography -> Albums). This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Dis...

Vasil

Moderator

6513 Views

22 comments

29 likes

Content Questions
Other
Fixed
  • 6513 Views
  • 22 comments
  • 29 votes

Plan managers unable to remove members

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

Moderator

Moderator

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan.   The error message "There is a problem, please try again later" appear...

DanUK

Newbie

3203 Views

22 comments

24 likes

Premium family
Fixed
  • 3203 Views
  • 22 comments
  • 24 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

MarkColly

Newbie

25551 Views

25 comments

86 likes

Accounts
iOS
Fixed
  • 25551 Views
  • 25 comments
  • 86 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

AlejaR

Moderator

18044 Views

135 comments

25 likes

Other
Fixed
  • 18044 Views
  • 135 comments
  • 25 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

36265 Views

116 comments

54 likes

iOS
Fixed
  • 36265 Views
  • 116 comments
  • 54 votes

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

MihailY

Moderator

5568 Views

16 comments

52 likes

Premium family
Fixed
  • 5568 Views
  • 16 comments
  • 52 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

20721 Views

52 comments

34 likes

Android
Fixed
  • 20721 Views
  • 52 comments
  • 34 votes