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Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify on AAOS won't play individual songs from search results or through voice command

Hey, We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. Instead, the Now playing view will show "No title”. However, pl...

  • Moderator
  • Moderator
  • Hey,   We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. I...
  • Vasil
  • Moderator
  • 1220 Views
  • 39 comments
  • 6 likes
  • Other
  • Fixed
  • 1220 Views
  • 39 comments
  • 6 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 9611 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 9611 Views
  • 62 comments
  • 114 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • BrendaM
  • Visitor
  • 44919 Views
  • 56 comments
  • 728 likes
  • Payment
  • Fixed
  • 44919 Views
  • 56 comments
  • 728 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Spotify
  • Spotify
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. &nbsp...
  • Alex
  • Moderator
  • 15681 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 15681 Views
  • 135 comments
  • 295 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 26612 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 26612 Views
  • 51 comments
  • 307 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 1806 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 1806 Views
  • 21 comments
  • 19 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played sp...
  • Iw00d
  • Newbie
  • 60662 Views
  • 76 comments
  • 1338 likes
  • Android
  • Fixed
  • 60662 Views
  • 76 comments
  • 1338 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • Crickers
  • Newbie
  • 8758 Views
  • 69 comments
  • 166 likes
  • Mobile
  • Fixed
  • 8758 Views
  • 69 comments
  • 166 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 5990 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 5990 Views
  • 63 comments
  • 66 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • Rockyptchk
  • Newbie
  • 15043 Views
  • 35 comments
  • 25 likes
  • Other
  • Fixed
  • 15043 Views
  • 35 comments
  • 25 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • user-removed
  • Not applicable
  • 54966 Views
  • 171 comments
  • 1607 likes
  • Fixed
  • 54966 Views
  • 171 comments
  • 1607 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 21829 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 21829 Views
  • 125 comments
  • 124 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 6867 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 6867 Views
  • 88 comments
  • 66 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium  are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues...
  • Novy
  • Moderator
  • 10420 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 10420 Views
  • 28 comments
  • 148 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a  502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 1909 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 1909 Views
  • 9 comments
  • 21 votes

Notification: Spotify connections - Waze is connected

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid My Question or IssueI've never had Waze installed on my phone but today I started having a persistent notification from `Spotify connections` telling me that `Waze is connected`. What is Spo...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2XL Operating System Android   My Question or Issue I've never had Waze installed on my phone but today I started having a persistent notification...
  • TraceAmount
  • Newbie
  • 102024 Views
  • 183 comments
  • 1415 likes
  • Fixed
  • 102024 Views
  • 183 comments
  • 1415 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 53540 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 53540 Views
  • 344 comments
  • 744 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • Priscilacosta
  • Newbie
  • 43738 Views
  • 205 comments
  • 443 likes
  • Mobile
  • Fixed
  • 43738 Views
  • 205 comments
  • 443 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 74441 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 74441 Views
  • 893 comments
  • 472 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 50560 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 50560 Views
  • 151 comments
  • 1000 votes