Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Wrapped 2021 Crashing

Hi everyone! We are aware of your reports that Wrapped 2021 isn't loading properly. Some of you have mentioned that it loads up until the Aura story, or that you're only presented with a green refresh button as shown in the screenshot below: NOTE: Th...

Screenshot_20211201.png
  • Moderator
  • Moderator
  • Hi everyone!   We are aware of your reports that Wrapped 2021 isn't loading properly. Some of you have mentioned that it loads up until the Aura story, or that you're only presented with a g...
  • iseer
  • Newbie
  • 77644 Views
  • 400 comments
  • 411 likes
  • Mobile
  • Closed
  • 77644 Views
  • 400 comments
  • 411 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Moderator
  • Moderator
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails.&nbsp...
  • Elena
  • Moderator
  • 75768 Views
  • 358 comments
  • 223 likes
  • Other
  • Closed
  • 75768 Views
  • 358 comments
  • 223 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • Crickers
  • Newbie
  • 5482 Views
  • 69 comments
  • 164 likes
  • Mobile
  • Fixed
  • 5482 Views
  • 69 comments
  • 164 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1122 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1122 Views
  • 22 comments
  • 17 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium  are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues...
  • Novy
  • Moderator
  • 9680 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 9680 Views
  • 28 comments
  • 148 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Moderator
  • Moderator
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. &nbsp...
  • Alex
  • Moderator
  • 10616 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 10616 Views
  • 135 comments
  • 295 votes

Friend Feed not updating or showing

We're receiving reports that the Friend Feed isn't updating or not showing entirely for some users despite both them and their friends having the "Share my listening activity on Spotify" enabled. We will be taking a closer look at this.

  • Moderator
  • Moderator
  • We're receiving reports that the Friend Feed isn't updating or not showing entirely for some users   despite both them and their friends having the "Share my listening activity on Spotify" enabl...
  • Ver
  • Moderator
  • 16892 Views
  • 48 comments
  • 284 likes
  • Desktop
  • Closed
  • 16892 Views
  • 48 comments
  • 284 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team...
  • ChemicalBrother
  • Newbie
  • 9844 Views
  • 92 comments
  • 555 likes
  • Desktop
  • Fixed
  • 9844 Views
  • 92 comments
  • 555 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • scramjet-it
  • Newbie
  • 99270 Views
  • 288 comments
  • 559 likes
  • Other
  • Under investigation
  • 99270 Views
  • 288 comments
  • 559 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 25701 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 25701 Views
  • 51 comments
  • 307 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 25738 Views
  • 226 comments
  • 629 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 25738 Views
  • 226 comments
  • 629 votes

Connecting to spotify.... in Android Notification

PlanPremiumCountry GermanyDevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Since the latest update, I get the message in the notification bar "Connecting to spotify" (sorry, living in germany, hopefully I've translated correct) This i...

  • Regular
  • Plan Premium Country  Germany Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Since the latest update, I get the message in the notification bar "Conne...
  • Mellaicious
  • Newbie
  • 116940 Views
  • 540 comments
  • 3677 likes
  • Fixed
  • 116940 Views
  • 540 comments
  • 3677 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Maciej6
  • Newbie
  • 6565 Views
  • 73 comments
  • 114 likes
  • Desktop
  • Fixed
  • 6565 Views
  • 73 comments
  • 114 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • BrendaM
  • Visitor
  • 43607 Views
  • 56 comments
  • 728 likes
  • Payment
  • Fixed
  • 43607 Views
  • 56 comments
  • 728 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
  • Kiril
  • Moderator
  • 2007 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 2007 Views
  • 49 comments
  • 19 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything ...
  • solb0170
  • Visitor
  • 125110 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
    share
  • Fixed
  • 125110 Views
  • 418 comments
  • 2020 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 15217 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 15217 Views
  • 90 comments
  • 73 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Moderator
  • Moderator
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 15271 Views
  • 100 comments
  • 184 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 15271 Views
  • 100 comments
  • 184 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

OI.png
  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • Darth_Retro
  • Newbie
  • 8747 Views
  • 94 comments
  • 160 likes
  • Android
    Mobile
  • Not Right Now
  • 8747 Views
  • 94 comments
  • 160 votes

Friend feed empty - only shows "Connect with Facebook"

Hi folks, We've been getting reports that the friend feed in the desktop app has become empty, instead just showing the prompt "Connect With Facebook". Users who connect to Facebook, or who are already connected to Facebook, still has an empty feed w...

  • Moderator
  • Moderator
  • Hi folks,   We've been getting reports  that the friend feed in the desktop app has become empty, instead just showing the prompt "Connect With Facebook".   Users who con...
  • pescho
  • Regular
  • 20049 Views
  • 148 comments
  • 272 likes
  • Desktop
  • Fixed
  • 20049 Views
  • 148 comments
  • 272 votes