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Ongoing Issues

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Forum Posts

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

ashhofr

Newbie

37740 Views

97 comments

105 likes

Desktop
Not Right Now
  • 37740 Views
  • 97 comments
  • 105 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

MarkColly

Newbie

24700 Views

25 comments

86 likes

Accounts
iOS
Fixed
  • 24700 Views
  • 25 comments
  • 86 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

34586 Views

116 comments

54 likes

iOS
Fixed
  • 34586 Views
  • 116 comments
  • 54 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

jseverin

Newbie

18793 Views

55 comments

33 likes

Other
Under investigation
  • 18793 Views
  • 55 comments
  • 33 votes

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

MihailY

Moderator

5406 Views

16 comments

52 likes

Premium family
Fixed
  • 5406 Views
  • 16 comments
  • 52 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

86495 Views

320 comments

441 likes

Other
Not Right Now
  • 86495 Views
  • 320 comments
  • 441 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

19755 Views

52 comments

34 likes

Android
Fixed
  • 19755 Views
  • 52 comments
  • 34 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

17335 Views

40 comments

97 likes

iOS
Fixed
  • 17335 Views
  • 40 comments
  • 97 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

68480 Views

220 comments

357 likes

Your Library
Fixed
  • 68480 Views
  • 220 comments
  • 357 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

159986 Views

585 comments

1471 likes

Android
Mobile
Old Case Closed
  • 159986 Views
  • 585 comments
  • 1471 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

C_Song

Casual Listener

31089 Views

103 comments

125 likes

Other
Not Right Now
  • 31089 Views
  • 103 comments
  • 125 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

Kojuma

Music Fan

16538 Views

48 comments

32 likes

Desktop
Other
Fixed
  • 16538 Views
  • 48 comments
  • 32 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

27432 Views

84 comments

92 likes

Other
Fixed
  • 27432 Views
  • 84 comments
  • 92 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Demrayhalen

Music Fan

11467 Views

24 comments

57 likes

iOS
Fixed
  • 11467 Views
  • 24 comments
  • 57 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

tpeters92

Newbie

217753 Views

332 comments

761 likes

Other
Not Right Now
  • 217753 Views
  • 332 comments
  • 761 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Dessi

Moderator

9510 Views

24 comments

36 likes

Other
Not Right Now
  • 9510 Views
  • 24 comments
  • 36 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

3426 Views

8 comments

9 likes

Other
Fixed
  • 3426 Views
  • 8 comments
  • 9 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...

StefanG65

Newbie

49611 Views

150 comments

470 likes

Android
Not Right Now
  • 49611 Views
  • 150 comments
  • 470 votes

Issues with the Search function across devices in the EU

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.

Moderator

Moderator

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries. 

Ivelina

Moderator

1266 Views

2 comments

1 likes

Other
Fixed
  • 1266 Views
  • 2 comments
  • 1 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

5156 Views

25 comments

19 likes

Other
Fixed
  • 5156 Views
  • 25 comments
  • 19 votes