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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Jeffrocop
  • Newbie
  • 491 Views
  • 16 comments
  • 5 likes
  • Accounts
    Subscriptions
  • Under investigation
  • 491 Views
  • 16 comments
  • 5 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • dap212004
  • Newbie
  • 15030 Views
  • 186 comments
  • 242 likes
  • Other
  • Under investigation
  • 15030 Views
  • 186 comments
  • 242 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • pewi_29
  • Newbie
  • 26047 Views
  • 223 comments
  • 310 likes
  • Android
  • Under investigation
  • 26047 Views
  • 223 comments
  • 310 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 6869 Views
  • 40 comments
  • 80 likes
  • Other
  • Under investigation
  • 6869 Views
  • 40 comments
  • 80 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • user-removed
  • Not applicable
  • 16806 Views
  • 67 comments
  • 183 likes
  • iOS
  • Under investigation
  • 16806 Views
  • 67 comments
  • 183 votes