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Ongoing Issues

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Forum Posts

Shared playlists not working on Kids accounts

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

tyrell00

Visitor

8514 Views

70 comments

82 likes

Premium family
Under investigation
  • 8514 Views
  • 70 comments
  • 82 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

daedricmoon

Newbie

3864 Views

67 comments

93 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Under investigation
  • 3864 Views
  • 67 comments
  • 93 votes

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

estrobink1

Casual Listener

6043 Views

86 comments

62 likes

Other
Under investigation
  • 6043 Views
  • 86 comments
  • 62 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

kaescrochet

Newbie

21658 Views

109 comments

50 likes

iOS
Under investigation
  • 21658 Views
  • 109 comments
  • 50 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

tr4ncelover

Newbie

7029 Views

27 comments

7 likes

Other
Under investigation
  • 7029 Views
  • 27 comments
  • 7 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

FriedBhicken

Newbie

9832 Views

47 comments

30 likes

Other
Under investigation
  • 9832 Views
  • 47 comments
  • 30 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Jwesley0123

Casual Listener

23823 Views

95 comments

119 likes

Other
Under investigation
  • 23823 Views
  • 95 comments
  • 119 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

Dutch-Elvis

Music Fan

19660 Views

81 comments

158 likes

Android
Under investigation
  • 19660 Views
  • 81 comments
  • 158 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Sp0tifyDoesntWork

Newbie

6590 Views

22 comments

33 likes

Other
Under investigation
  • 6590 Views
  • 22 comments
  • 33 votes