Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
The premium family plan states that you can play on multiple devices
simultaneously. I have only been able to switch to a different device
through the app on my phone. Once I do that, it disconnects the original
device. I am only able to play on one ...
The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it d...
PlanFamily planCountryNetherlands My Question or IssueMy account is part
of a family plan, managed by someone else. Now I want to exit that
Family Plan and start my own Family Plan. How do I do that? Important
demand: My account has a lot of playlist...
Plan Family plan Country Netherlands My Question or Issue My account is part of a family plan, managed by someone else. Now I want to exit that Family Plan and start my own Family...
My invite link to my 2 household family members isn't working. The link
takes them to the page to submit the home address, and upon using the
correct home address it then takes them to a page that says "There was a
problem. Please try again later."
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that s...
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late
2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question
or IssueI am the principal account owner for our Premium Family account.
I don't listen to Audio books bu...
...rincipal account owner for our Premium Family account. I don't listen to Audio books but my wife does. Can I transfer my 15hours per month to my wife?
PlanPremium FamilyCountryAustralia My Question or IssueHello everyone,
this is rather embarrassing but is there a way to delete or remove
podcasts and songs from the "Recently Played" and "Your Shows" category?
I have a shared Premium Family account ...
Plan Premium Family Country Australia My Question or Issue Hello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "R...
My family members cannot listen to their own music playing. If their
songs plays and I want to play a song on my device then it switches over
to my device and stops playing on their devices. How do I fix this as I
want every family member to play and...
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. H...
PlanFamily premiumCountryUK My Question or IssueI’ve been on my dads
family plan for at least two years now, and spotify have still been
charging me 12 pounds a month, as well as charging my dad every
month.How do I stop this? I don’t know where to c...
Plan Family premium Country UK My Question or Issue I’ve been on my dads family plan for at least two years now, and spotify have still been charging me 12 pounds a month, as well as c...
My wife missed mail about address verification and now she was removed
from my Family Plan. It turns out that we have to wait 1 year!Is there
any chance to restart address validation process?
My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
Unable to find an option to remove a member of my family premium
subscription i don't know . I just see a strange name
"j********************n" with two options "play explicit content" and
"invite someone else"
Unable to find an option to remove a member of my family premium subscription i don't know . I just see a strange name "j********************n" with two options "play explicit content" and "i...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or IssueI am on a premium plan but a podcast I want to listen
to is locked? What is the issue?
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am on...
Today I signed up for spotify kids and I thought you could pick song
that the parents could approve as well? My child loves some songs by
other artists that are not in your kids data base like Aalyiah these are
songs that I would like to approve for ...
Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyia...
Hi all, I am a spotify user and subscribe Premium Family Plan.
PlanPremium FamilyCountryIndonesia DeviceiPhone XS. 11, 12, 13Operating
SystemiOS My Question or IssueI want to add another member to Family
Plan, but when i send invitation link, and the...
Hi all, I am a spotify user and subscribe Premium Family Plan. Plan Premium Family Country Indonesia Device iPhone XS. 11, 12, 13 Operating System iOS My Q...
My wife is a keen listener of e-books and I am not. I am the Plan
Manager for our family account. There are 3 users me, my wife and my
daughter. I cannot transfer access to e-Books to my wife (I asked on
here already). I now want my wife to be our Pl...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-B...
He just gets the error "Something went wrong" with no additional
information which is useless. Please help us figure this out, because
I'm paying extra for this family plan.
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo
solo 4, quiero comprar los perfiles adicionales pero no me sale nada
para comprarlos
Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
Our. Family plan was cancelled automatically and all of us lost access
to premium, so if we resubscribe to a family plan with the same manager,
can the previous members join back or is it gonna be the 12 month delay?
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be t...