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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72736 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88299 Views
70 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
69904 Views
38 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203174 Views
265 replies
33 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Visitor
40921 Views
25 replies
2 likes
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the main/primary so they have access?
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the m...
Regular
2412 Views
4 replies
0 likes
I have Family Premium. My daughter is one of my invitees. She is setting up her new chromebook. When they entered their email address as their log in she encountered the response "email or username is not linked to a spotify account". It definitely i...
I have Family Premium. My daughter is one of my invitees. She is setting up her new chromebook. When they entered their email address as their log in she encountered the response "email or username i...
Spotify Star
76 Views
1 replies
0 likes
I have the following question because I can't find my answer at the top of the community page. I am currently a spotify premium user and my billing cycle is on the 3rd of every month. If I upgrade it to spotify Premium for Family today, the 10th, am ...
...pgrade it to spotify Premium for Family today, the 10th, am I going to be charged instantly and be able to add my family member? If yes, I am effectively lossing my personal premium period (f...
Visitor
6501 Views
12 replies
2 likes
Plan Family Country CZ Device Operating System Windows My Question or Issue I have problem with add a new member in my spotify family account. **bleep** and I have premium spotify family plan. I create new account on email **bleep** and password is: ...
Plan Family Country CZ Device Operating System Windows My Question or Issue I have problem with add a new member in my spotify family account. **bleep** and I h...
Spotify Star
79 Views
1 replies
0 likes
PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...
Plan Premium (Family) Country Germany Device Any Operating System Any My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts o...
Newbie
7728 Views
20 replies
7 likes
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is absolutely ridiculous that we can't make use of a feature we're p...
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is a...
Visitor
14534 Views
11 replies
20 likes
I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed accounts?
I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed a...
Newbie
1638 Views
12 replies
7 likes
Olá boa noite, estou precisando muito de ajuda, sou adm de um plano premium família, tenho 2 vagas quando mando o link para entrar aparece a seguinte mensagem quando o membro da família. “Você não pode entrar neste planoTente de novo mais tarde.Se pr...
Olá boa noite, estou precisando muito de ajuda, sou adm de um plano premium família, tenho 2 vagas quando mando o link para entrar aparece a seguinte mensagem quando o membro da família. “Vo...
Visitor
4568 Views
9 replies
0 likes
Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...
Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. E...
Visitor
4274 Views
6 replies
2 likes
I have turned of explicit content on the kids accounts on my family plan. However, this apparently doesn't work for podcasts. I don't want them listening to filth and erotica. How do I filter those out or turn off podcasts for those accounts?
I have turned of explicit content on the kids accounts on my family plan. However, this apparently doesn't work for podcasts. I don't want them listening to filth and erotica. How do I filter those o...
Newbie
15538 Views
49 replies
26 likes
t an email that stated we were only using one account of our five available on the family plan. We followed directions and added an additional person. However we can still only listen to ONE set of music at the same time. Can't person A listen to Pla...
t an email that stated we were only using one account of our five available on the family plan. We followed directions and added an additional person. However we can still only listen to ONE s...
Spotify Star
71 Views
1 replies
0 likes
PlanFamily PremiumCountryBrasilDeviceSamsung S24Operating SystemAndroid My Question or IssueA minha mulher é um dos usuários do Plano que tenho e está recebendo anúncios faz meses. Já tentei desinstalar e reinstalar. Excluir e voltar a incluir no pla...
Plan Family Premium Country Brasil Device Samsung S24 Operating System Android My Question or Issue A minha mulher é um dos usuários do Plano que tenho e está recebendo a...
Moderator
53 Views
1 replies
0 likes
You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts.Spotify did not have a time limit on my daughter's phone, because I want her to be able to listen to music whenev...
You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts. Spotify did not have a time limit on my daughter's phone, b...
Regular
2670 Views
15 replies
28 likes
PlanPremium family CountryFinland My Question or IssueIs Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an account for a child without email address?
Plan Premium family Country Finland My Question or Issue Is Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an a...
Visitor
1279 Views
6 replies
1 likes
Estoy teniendo problemas para unirme a un plan familiar, simplemente no me deja, me cree una cuenta nueva y tampoco me puedo unir a ese plan familiar, he intentado por todos los medios posibles. Cuales son la soluciones mas recomendadas? Gracias.
Estoy teniendo problemas para unirme a un plan familiar, simplemente no me deja, me cree una cuenta nueva y tampoco me puedo unir a ese plan familiar, he intentado por todos los medios posibles. &nb...
Spotify Star
79 Views
1 replies
0 likes
There are no nearby landmarks or the like. All of the addresses are for other establishments, homes, or otherwise. This is for a Family Plan. Family on the plan both have older accounts that have successfully registered their address, made their acco...
There are no nearby landmarks or the like. All of the addresses are for other establishments, homes, or otherwise. This is for a Family Plan. Family on the plan both have older accounts that have s...
Visitor
2190 Views
7 replies
0 likes
PlanPremium My Question or IssueI've searched for how to enable 2-Factor Authentication and found this Spotify support article with instructions here:https://support.spotify.com/us/artists/article/2-step-verification/ However, when I log into my Acco...
...rtists/article/2-step-verification/ However, when I log into my Account, there is no place to enable 2-Factor Authentication. I am a member of a Premium family account however I am not the a...
Newbie
10511 Views
3 replies
2 likes
PlanFamily planCountry USA DevicecomputerOperating Systemwindows My Question or IssueI set up the family plan account, created my own account off that, but can't remember the email or username for the family account. How do I find it?
Plan Family plan Country USA Device computer Operating System windows My Question or Issue I set up the family plan account, created my own account off that, but can't r...
Moderator
77 Views
1 replies
0 likes
Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...
Spotify Kids isn't available in the country or region associated with your account. Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1 I want t...
Visitor
22033 Views
24 replies
10 likes
