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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106532 Views
  • 32 replies
  • 6 likes
  • 106532 Views
  • 32 replies
  • 6 likes

Solved!! Changement abonnement de solo vers famille

PlanPremiumCountryFranceDeviceiPhone XOperating SystemiOS My Question or IssueBonjour! j’avais un abonnement Spotify premium et j’ai changé en rejoignant le compte Spotify familial, est ce que mon premier abonnement premium se résilie automatiquement...

  • Casual Listener
  • Plan Premium Country France Device iPhone X Operating System iOS    My Question or Issue Bonjour!  j’avais un abonnement Spotify premium et j’ai changé en rejoignant l...
  • Elross
  • Casual Listener
  • 52 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 52 Views
  • 2 replies
  • 0 likes

Leave the family premium

Hi everyoneI want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will be quitted?

  • Newbie
  • Hi everyone I want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will b...
  • TreyAnastasio
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • Chunk7
  • Newbie
  • 1345 Views
  • 8 replies
  • 1 likes
  • 1345 Views
  • 8 replies
  • 1 likes

Premium Family in Taiwan

Hi , We've been using Premium Family in Taiwan for years.But today we got that message that the payment is not paying successfully.I have checked with the bank and the staff told me my credit card is good. Can you check if there is the paying issue o...

  • Visitor
  • Hi ,   We've been using Premium Family in Taiwan for years. But today we got that message that the payment is not paying successfully. I have checked with the bank and the staff told me my c...
  • Maxim
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 41 Views
  • 1 replies
  • 0 likes

Can't change country not card

I have a Premium Family setup in Belgium. I am now residing in Spain and wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a Spanish bank) and it says "Your form of payment and your co...

  • Newbie
  • I have a Premium Family setup in Belgium. I am now residing in Spain and  wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a S...
  • stixbrogump
  • Visitor
  • 63 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 63 Views
  • 2 replies
  • 0 likes

Can't pay with telenor

I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.

  • Newbie
  • I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.
  • Maxim
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get multiple Alexa's to play from different Spotify A/C's

PlanPremiumCountryIreland We have a Spotify Premium Account with 4 individual users.Each one of us has an individual Alexa speaker in our respective bedroom (Every Alexa was purchased using the same Amazon account, and so they are all registered to t...

  • Newbie
  • ...lexa?   Using the search function on here I have seen people advise users to set up an Amazon family account and so I have also tried this but it still does not work. Is there an additional step w...
  • oliotb
  • Visitor
  • 11111 Views
  • 15 replies
  • 1 likes
  • Premium for Family
  • 11111 Views
  • 15 replies
  • 1 likes

Superuser Contribution Family Plan ended, same account bought a new one but no-one can join

PlanFree/PremiumCountryN/ADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy 12-month Family Plan just ended, after the SAME account re-bought the SAME plan, the SAM...

  • Visitor
  • ...y 12-month Family Plan just ended, after the SAME account re-bought the SAME plan, the SAME people that joined before can't join, and it says they have to join someone else's plan every 12-MONTHS 
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan asked me for address the same as family member. Have entered and says that it’s not the.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution accepting premium invite. error "this page no longer exists" shows

HiI can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists"I was part of my parent's family plan but moved out. The plan was stopped about a week ago. My partner began a new plan and now I can't jo...

  • Visitor
  • Hi I can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists" I was part of my parent's family plan but moved out. The plan was stopped about a...
  • Lyubka
  • Moderator
  • 195 Views
  • 4 replies
  • 1 likes
  • 195 Views
  • 4 replies
  • 1 likes

Family Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not put my cousin in the family premium, he used the same adress as me but it says that...

  • Newbie
  • ...ot put my cousin in the family premium, he used the same adress as me but it says that is something wrong.
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 57 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for me and my child

My Question or Issue Hi, My son just turned 12 and music is becoming more important. I have a subscription at Spotify andinstead of buying him his own subscription I am wondering what is the best for us 2? He lives with me one week and his father the...

  • Casual Listener
  • My Question or Issue   Hi,   My son just turned 12 and music is becoming more important. I have a subscription at Spotify and instead of buying him his own subscription I am wondering ...
  • Maxim
  • Spotify Star
  • 119 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 3 replies
  • 0 likes

Family plan cancelled and new subscription has kicked out everyone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've had a family plan for a few years now, and a few days ago I had to change my credit card...

  • Visitor
  • ...ad a family plan for a few years now, and a few days ago I had to change my credit card. Today, i changed my payment info and the family members have disappeared!! I want to get on my old plan back, w...
  • Maxim
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 51 Views
  • 1 replies
  • 0 likes

Advertising interruptions in podcast

PlanPremium Family CountryAustralia Device(iPhone My Question or Issuewhy am I receiving regionally relevant adds in the middle of podcasts?I am a premium family member and had thought we paid to remove these interruptions

  • Casual Listener
  •   Plan Premium Family  Country Australia  Device (iPhone    My Question or Issue why am I receiving regionally relevant adds in the middle of podcasts? I am a p...
  • patnaoum
  • Newbie
  • 139 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 139 Views
  • 4 replies
  • 1 likes

Solved!! Kicked out of family plan

3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite.We are using Spotify on our smartphones and GoogleHome device, we are on the same WiFi daily with the only useage of Spotify out of the h...

  • Casual Listener
  • 3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite. We are using Spotify on our smartphones and GoogleHome device, we are on the same W...
  • Luan
  • Spotify Star
  • 162 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 162 Views
  • 5 replies
  • 0 likes

Superuser Contribution Husband can log in

I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's accountPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Opera...

  • Newbie
  • I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's account Plan Free/Premium Country &n...
  • Joan
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 87 Views
  • 1 replies
  • 0 likes

Solved!! "Add members" - Button without function.

PlanSpotify FamilyMy Question or IssueHow can I add a new member? I'm owner and "Subscription-Manager".There are 3 slots available and can't add another member.Where is the Link? See my attachment!BTW:I have been a Spotify user for 10 years.... I hav...

  • Gig Goer
  • Plan Spotify Family My Question or Issue How can I add a new member? I'm owner and "Subscription-Manager". There are 3 slots available and can't add another member. Where is the Link? See my a...
  • Maxim
  • Spotify Star
  • 222 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 4 replies
  • 0 likes

Superuser Contribution When will spotify work with Sonos Voice Control?

Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. When will the happen?

  • Casual Listener
  • Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. W...
  • daMystery
  • Casual Listener
  • 2490 Views
  • 6 replies
  • 7 likes
  • 2490 Views
  • 6 replies
  • 7 likes

Solved!!Superuser Contribution View the email of a member in the family account

PlanPremium My Question or IssueHow can I see the email of the members added to the family account (I only see the usernames). One of them lost it and wants to recovery the playlist but not remember which email was used.orHow can a resend the invitat...

  • Casual Listener
  • Plan Premium   My Question or Issue How can I see the email of the members added to the family account (I only see the usernames). One of them lost it and wants to recovery the playlist b...
  • Maxim
  • Spotify Star
  • 168 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 3 replies
  • 0 likes