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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 127301 Views
  • 32 replies
  • 8 likes
  • 127301 Views
  • 32 replies
  • 8 likes

Why my family members can see each other

I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made privatePlanFree/PremiumCountryNigeria

  • Visitor
  • I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made private Plan Free/Premium Country Nigeria
  • Bittencourt
  • Spotify Star
  • 48 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 48 Views
  • 1 replies
  • 0 likes

How to solve a Client Side Error with verifying an address?

Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family members as I can't move onto the next step. I ha...

  • Newbie
  • Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family...
  • Bittencourt
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Annual subscription no longer available for family plan

Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly payment option. Location: India

  • Newbie
  • Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly p...
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Cannot change members in family plan

If I access the site "Manage your Family plan", there is nothing I can do: no button, no link, just nothing. My four members are showing, but no possibility to change anything. Help?

  • Visitor
  • If I access the site "Manage your Family plan", there is nothing I can do: no button, no link, just nothing. My four members are showing, but no possibility to change anything. Help?
  • kego
  • Casual Listener
  • 98 Views
  • 2 replies
  • 0 likes
  • 98 Views
  • 2 replies
  • 0 likes

Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Regular
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • Bittencourt
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 52 Views
  • 1 replies
  • 0 likes

Can't access audiobooks as family plan manager

PlanPremiumCountryIreland My Question or IssueHiI'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked. I'm in Ireland, but based on the newsroom article it's available in my location. Any advice on what ...

  • Casual Listener
  • Plan Premium Country Ireland   My Question or Issue Hi I'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked.  I'm in Ireland, but b...
  • Maxim
  • Spotify Star
  • 135 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 135 Views
  • 5 replies
  • 1 likes

Premium audiobook

We have a family premium plan and I (plan owner) have access to premium audiobooks. My wife [removed sensitive info] hotmail.com is a plan member and doesn’t have access to use the audiobooks. How can I get her access to these? Is there an additional...

  • Visitor
  • We have a family premium plan and I (plan owner) have access to premium audiobooks. My wife [removed sensitive info] hotmail.com is a plan member and doesn’t have access to use the audiobooks. How c...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • tigos
  • Casual Listener
  • 1830 Views
  • 11 replies
  • 4 likes
  • Premium for Family
  • 1830 Views
  • 11 replies
  • 4 likes

Solved!!Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • likklebubroy
  • Visitor
  • 1600 Views
  • 9 replies
  • 0 likes
  • 1600 Views
  • 9 replies
  • 0 likes

Solved!! Re: Changing from premium to family do playlists and downloads get deleted?

I am currently on a Duo Plan and want to move to a family plan as we are now 3.1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am connected to someone's playlist to which I add my own songs, w...

  • Newbie
  • I am currently on a Duo Plan and want to move to a family plan as we are now 3. 1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is?  2/ if I am c...
  • AdamDam
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Problems with join family premium plan

Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on.The problem is that the rest of my family and I are not allowed to join even though the invitation was sent to...

  • Newbie
  • Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on. The problem is that the rest of my family and I are not a...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Audio book transfer

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the principal account owner for our Premium Family account. I don't listen to Audio books bu...

  • Regular
  • ...rincipal account owner for our Premium Family account.  I don't listen to Audio books but my wife does.  Can I transfer my 15hours per month to my wife?
  • Maxim
  • Spotify Star
  • 115 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 3 replies
  • 0 likes

Issue Joining Spotify Family Plan

It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility for joining the plan.Could you please look into this m...

  • Visitor
  • It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility f...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 94 Views
  • 1 replies
  • 0 likes

Ca not return to family plan

My issueCan not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were stoped for a few days for security reasons. How can I join ...

  • Casual Listener
  • My issue Can not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were s...
  • 2gf63k00w4u302vjnbuw
  • Casual Listener
  • 108 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 108 Views
  • 2 replies
  • 0 likes

Purchasing audiobooks as someone who is not a plan manager

PlanPremiumCountryUKDeviceiPhone 13 Pro My Question or IssueHi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have access to the 15 hours of free audiobook listening. Is there a way that I ...

  • Visitor
  • Plan Premium Country UK Device iPhone 13 Pro   My Question or Issue Hi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have a...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Spotify Kids Missing SOO Many Songs and Artists That It Is Useless

Family Plan Spotify Kids in its current form is useless for older kids. I was hoping for slightly more filtering than does-not-have-explicit tag. What I found instead is suggestive songs from big artists are fine. Smaller artists like Colony House ar...

  • Newbie
  • Family Plan   Spotify Kids in its current form is useless for older kids. I was hoping for slightly more filtering than does-not-have-explicit tag. What I found instead is suggestive songs f...
  • 55 Views
  • 0 replies
  • 2 likes
  • Premium for Family
  • 55 Views
  • 0 replies
  • 2 likes

I was hacked, I want his device gone and to reset my algorithm.

Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my password. I know just want to repair the damage he did ...

  • Newbie
  • Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my p...
  • kaworu_bloodpaw
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Audiobooks locked out for family members part of the same premium plan

My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.

  • Casual Listener
  • My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.
  • kaworu_bloodpaw
  • Roadie
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was subscribed to premium mini today, but I also got the family plan

I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the account shows premium mini which expires on 22/3/25 (a...

  • Visitor
  • I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the a...
  • MartinT
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Top up Audiobooks Hours

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

  • Regular
  • We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the f...
  • Susan62
  • Casual Listener
  • 19850 Views
  • 29 replies
  • 6 likes
  • Premium for Family
  • 19850 Views
  • 29 replies
  • 6 likes