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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 94082 Views
  • 32 replies
  • 5 likes
  • 94082 Views
  • 32 replies
  • 5 likes

Superuser Contribution Payment failed via Paypal

Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...

  • Visitor
  • ...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
  • Elena
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went from premium duo to premium family and I can't add my family. Help

I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add them? The link can not be copied. Plus my husband can't...

  • Visitor
  • I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add t...
  • Elena
  • Moderator
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly songs all influenced by songs played on a different account

HiWe have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of children's stuff and mine is not. We had briefly set up a Spo...

  • Casual Listener
  • Hi We have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of c...
  • erw81
  • Casual Listener
  • 115 Views
  • 4 replies
  • 0 likes
  • 115 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Plan member cant access premium benefits

Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...

  • Casual Listener
  • Hi there,   My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
  • Lyubka
  • Moderator
  • 169 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 3 replies
  • 0 likes

Can't join family plan once every 12 months

I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....

  • Visitor
  • I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the D...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • Not applicable
  • 212 Views
  • 2 replies
  • 1 likes
  • 212 Views
  • 2 replies
  • 1 likes

change family members

Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...

  • Casual Listener
  • Hi all,   I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
  • EstherJB
  • Casual Listener
  • 145 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi pareja me envía la invitación a un plan dúo y pone que pruebe más tarde

Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.

  • Visitor
  • Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
  • ndavilam
  • Newbie
  • 100 Views
  • 2 replies
  • 0 likes
  • 100 Views
  • 2 replies
  • 0 likes

Superuser Contribution why do I keep getting kicked out of my spotify family plan?

Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...

  • Newbie
  • Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
  • Lyubka
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Bernowl
  • Casual Listener
  • 310 Views
  • 6 replies
  • 1 likes
  • 310 Views
  • 6 replies
  • 1 likes

Superuser Contribution Block explicit podcasts in search results

My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. However, he's getting constantly bombarded with podcas...

  • Casual Listener
  • My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. H...
  • Not applicable
  • 896 Views
  • 11 replies
  • 2 likes
  • 896 Views
  • 11 replies
  • 2 likes

Premium Family: Can’t change user in App, although deinstalled the App. I

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: We have Premium Family. I listen with my husband’s account on my IPhone. I want to listen w...

  • Casual Listener
  • ...ave Premium Family. I listen with my husband’s account on my IPhone. I want to listen with my own account, but I can’t change the user. I deinstalled the app, but by reinstalling it it’s again my h...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

os endereços não coincidem

minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes

  • Visitor
  • minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes
  • Bittencourt
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

add my library to family premium

I have a Spotify account but we now have Family Premium. I cannot find my music / library

  • Visitor
  • I have a Spotify account but we now have Family Premium. I cannot find my music / library
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes