Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Ich bin Inhaberin eines Premium Family-Accounts. In diesem hat bereits mein Sohn einen Account. Meine Tochter hatte bis vor kurzen einen Kids-Account. Nun sollte sie einen richtigen erhalten. Ich habe ihr die Einladung geschickt. Nach Eingabe der kor...
I deleted an account and re-invited for a new account Before showing the address field, it gives this error" You can't join this plan Please try again later. Or find another Premium plan that's right for you."
PlanPremium familyCountryEngland My Question or IssueI cannot add another account to my plan despite having 2 free spaces left, this is because my house address seems to no longer exist according to the database used. Any attempts to change the addre...
PlanPremiumDevice Samsung GalaxyOperating System Android My Question or IssueAt first, I had all 5 members as membersI deleted 2 accountsI wanted to register 2 more accounts again, which gives an error:"you cannot join this plan" I carefully read all...
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
I hear the ads listening to music. We have checked our accounts and it says Premium Duo, so it should be without advertising. We use Spotify with wifi and also through the phone provider.
El día de hoy mi hijo me metió a su plan en familia y ya estoy adentro pero Spotify dice que todavía no tengo premium como le puedo hacer para que si tenga?
I'm unable to add family members. I even added the address just now and it still won't let me add members. I have spotify premium and a total of 3 slots used of the 6 allotted
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to join my family plan and it won’t let me verify the address. I try to enter our addre...
PlanFamily Premium CountryUnited States My Question or IssueWe utilize a family plan and had to upgrade our payment, which we did. However, once we did, we received an email stating that we lost access to Premium saying it was changed, lost access to...
Minha esposa que é membro no meu plano, cancelou se e-mail cadastrado e gostaria de alterar para o novo
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
can you let me enter my address. you cut my account by sending an email to my old account and not letting me know there was a time limit. please can you help.
The invite screen says "We couldn’t confirm that you live with the plan manager for this Premium plan." however I am trying to join a family plan with my husband and we do live at the same address. We've verified that the addresses do match on both a...
Hi, my brother doesn't read his emails and didn't enter our address when asked. He has been kicked off our plan, is there any way to get him back into our plan? The FAQ says he has to wait a year to get back on the plan? Please help, many thanks
What have changed in 2024? I pay Premium for years and now I can't listen to a POD cast without been interrupted by automatic ads?Not talking about the SHOW ad the the podcaster may talk about ads. I'm saying the automatic SPOTIFY ad that should be o...
I updated our card for billing.. we had family plan originally.. i updated card and my family cannot access spotify it says cannnot join for 12 mo.. so frustrating
My Son left the plan to join his girlfriend's family plan but has since moved back after a breakup and can't rejoin our plan as he has been in another plan in the last 12 months. how do we sort this? PlanFamily PremiumCountryNew Zealand Operating Sys...
Hallo, I did invite my Child to join premium. He fills in the adres but it doesnt accept it. Its exactly the same. Hope to hear of you soon. Regards
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter being on my family's plan for years, I've been kicked off because I didn't log my addre...