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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71869 Views
  • 32 replies
  • 5 likes
  • 71869 Views
  • 32 replies
  • 5 likes

My wife Just got removed from my family plan

Plan - family premiumCountry - brazil DeviceXiaomi 11Operating SystemAndroid My Question or IssueLike i Said at tittle, i received an email telling me that she would receive an email to verify her adress, the email never came (not even at spam).Now s...

  • Visitor
  • Plan - family premium Country - brazil   Device Xiaomi 11 Operating System Android   My Question or Issue Like i Said at tittle, i received an email telling me that she would r...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Not being able to join Premium Family Plan despite being invited

My daughter was added as a member to my fmily plan and when I purchased a new phone, for some unknown reason she was dropped off of the plan. So I have invited her back and yes she get the answer that she can only join once every 12 months. Firstly h...

  • Casual Listener
  • My daughter was added as a member to my fmily plan and when I purchased a new phone, for some unknown reason she was dropped off of the plan. So I have invited her back and yes she get the answer tha...
  • Dian
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Solved!! Hi, can I subscribe to Family Premium for my kids that will study abroad?

Hi, I live in Belgium and wanted to switch to Family Premium so both my kids can use it while stuying abroad (Denmark). Is that allowed? (cfr policy mentionning we need to "live under the same roof")

  • Casual Listener
  • Hi, I live in Belgium and wanted to switch to Family Premium so both my kids can use it while stuying abroad (Denmark). Is that allowed? (cfr policy mentionning we need to "live under the same roof")
  • YannBillen
  • Casual Listener
  • 93 Views
  • 2 replies
  • 0 likes
  • 93 Views
  • 2 replies
  • 0 likes

Changing your country when you are already in a premium plan

I was a student in US and had spotify premium student there. Now I am back home in India and I want to get added to out premium family account but spotify is not allowing me to change the country so I cannot get added to our family plan.

  • Not applicable
  • I was a student in US and had spotify premium student there. Now I am back home in India and I want to get added to out premium family account but spotify is not allowing me to change the country s...
  • Maxim
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Why as a Premium member are songs being added to my playlists?

My playlists which have at a minimum 30 songs are now having songs being added in random places that I never added. Why?

  • Not applicable
  • My playlists which have at a minimum 30 songs are now having songs being added in random places that I never added. Why?
  • Maxim
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

I have Spotify premium duo. Ads on one acct. not the other.

When listening to podcasts on my acct I get ads, when I listen on the other acct there are no ads. We are both on the same Spotify premium duo plan.

  • Not applicable
  • When listening to podcasts on my acct I get ads, when I listen on the other acct there are no ads. We are both on the same Spotify premium duo plan.
  • Maxim
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Problem verifying address -- Spotify is mis-identifying location

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just started hosting a Ukrainian refugee. When she clicked put in my address to join m...

  • Visitor
  • ...ave just started hosting a Ukrainian refugee.  When she clicked put in my address to join my family premium account, it said she was in the wrong country and she should try again once she was at my a...
  • psx_ni
  • Newbie
  • 61 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 61 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar premium

Hola, le envié de nuevo la invitación a mi hermana pero le dice que no puede unirse al plan familiar, osea que tiene que ver yo soy la titular y la estoy agregando yo le mandé la invitación! Cómo se resuelve esto? 

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  • Newbie
  • Hola, le envié de nuevo la invitación a mi hermana pero le dice que no puede unirse al plan familiar, osea que tiene que ver yo soy la titular y la estoy agregando yo le mandé la invitación! Cómo se ...
  • OscarDC
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Not being able to join Premium Family Plan despite being invited

My Question or IssueHello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this issue.... I have just paid the monthly subscription for P...

  • Visitor
  • My Question or Issue Hello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this i...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 0 likes

Change from Premium to Family Abo

PlanPremiumCountryGermanyDevice Operating SystemAndroid now - later Android and IOS My Question or IssueAt the moment I pay for a Premium Abo and one child is using it. How can I transform this into a Family Abo and invite other members of the family...

  • Newbie
  • ...How can I transform this into a Family Abo and invite other members of the family? How can I keep the songs and playlists of the child who is already using it? Is it recommended to transform it just o...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 80 Views
  • 1 replies
  • 0 likes

Can't join family plan

Why can I only join a new family plan once a year?

  • Not applicable
  • Why can I only join a new family plan once a year?
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random songs play after first album track

When I select an album or a playlist when the first track has completed it plays "Tricks up my Sleeve" and then other random songs that had been Liked by my daughter by are nothing to do with me. This occurs on whatever platform I've used in the last...

  • Newbie
  • ...his occurs on whatever platform I've used in the last week. I've disabled Autoplay, uninstalled the app, cleared the cache the issue remains. Like this Spotify is unusable. No other user in my "Family...
  • Dian
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Family Premium Invitation - You need to live at the same address

You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.

  • Visitor
  • You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Na conta Premium família, não encontro os membros adicionados.

Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.

  • Not applicable
  • Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.
  • Dian
  • Moderator
  • 31 Views
  • 1 replies
  • 0 likes
  • 31 Views
  • 1 replies
  • 0 likes

Can't join family plan

Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's not working.

  • Not applicable
  • Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's n...
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I changed my bank card on my account it kicked my wife off are family

She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan

  • Not applicable
  • She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan
  • Dian
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

my son and I cant use use spotify at same time-we have family plan

I have 5 users on my family plan and anytime my one son uses spoitify it knocks me off and vice versa

  • Not applicable
  • I have 5 users on my family plan and anytime my one son uses spoitify it knocks me off and vice versa
  • Maxim
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes