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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27565 Views
44 replies
4 likes
Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...
Hi every one Our Family plan has been discontinued due to expired bank card. I am prompted to update my payment method. But it says my plan is "premium personnal" Is it possible to have my family...
Newbie
4565 Views
12 replies
0 likes
I've had the Spotify Family Plan for 6 people for several years. Today, I wanted to change one of the members, so I removed someone and sent the link to another person to join. After opening the link and entering the correct address (exactly as it ap...
I've had the Spotify Family Plan for 6 people for several years. Today, I wanted to change one of the members, so I removed someone and sent the link to another person to join. After opening the l...
Regular
1748 Views
6 replies
0 likes
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
Visitor
15415 Views
27 replies
29 likes
I want to leave a family plan to start my own family plan. Will I lose any of my playlists or other content?
I want to leave a family plan to start my own family plan. Will I lose any of my playlists or other content?
Visitor
5474 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
151 Views
1 replies
0 likes
PlanPremiumCountryEngland My Question or Issue Issue 1 I have a Family plan. My daughter created a new spotify account so could try to add her on. I can't click on the option 'Add members to your plan' - See attachment. When I sent her the 'Invite so...
Plan Premium Country England My Question or Issue Issue 1 I have a Family plan. My daughter created a new spotify account so could try to add her on. I c...
Moderator
382 Views
9 replies
0 likes
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference between a basic and a premium account. The only differen...
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference b...
Spotify Star
23919 Views
8 replies
0 likes
Hello everyone,I'd like to add someone to my family plan but when I open the "Manage Members" section the option to add someone does not show up. Could anyone give me a hand please? Thank you!
Hello everyone, I'd like to add someone to my family plan but when I open the "Manage Members" section the option to add someone does not show up. Could anyone give me a hand please? Thank you!
Moderator
2764 Views
5 replies
0 likes
I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then create a new family account with my wife, she’s on he...
I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then c...
Moderator
47567 Views
12 replies
0 likes
After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.
After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.
Newbie
8121 Views
54 replies
0 likes
Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (obviously on purpose), I don't see the option. What is going on? H...
Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (o...
Newbie
3108 Views
9 replies
3 likes
elimine a un miembro del plan familiar por error y ahora no puede acceder al mismo plan, llevamos años siendo del mismo plan, le envió la invitación y no deja de ninguna forma. Que se puede hacer
elimine a un miembro del plan familiar por error y ahora no puede acceder al mismo plan, llevamos años siendo del mismo plan, le envió la invitación y no deja de ninguna forma. Que se puede hacer
Moderator
1542 Views
7 replies
0 likes
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is absolutely ridiculous that we can't make use of a feature we're p...
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is a...
Newbie
7776 Views
9 replies
13 likes
Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family members who live together. Try again when you’re at t...
Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family m...
Visitor
20953 Views
31 replies
12 likes
PlanPremium Family - Plan MemberCountryNew ZealandDeviceSamsung Galaxy S21+ and Macbook Air 2025 My Question or IssueI’m on a family plan as a member (not the plan manager), so I understand I’m not eligible for the 15 hours of free audiobook listenin...
Plan Premium Family - Plan Member Country New Zealand Device Samsung Galaxy S21+ and Macbook Air 2025 My Question or Issue I’m on a family plan as a member (not the plan m...
Spotify Star
1007 Views
1 replies
1 likes
Plan: Premium FamilyCountry: USADevice: Any I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does nothing other than prevent them from playing a song already categorize...
Plan: Premium Family Country: USA Device: Any I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does n...
Visitor
1837 Views
6 replies
0 likes
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Visitor
10702 Views
11 replies
2 likes
So my daughter has set up a family account, and she now pays for my membership alongside hers in a family plan.But when I log in on the desktop it is showing her account and her music/playlists Anyone know how I change this please?
So my daughter has set up a family account, and she now pays for my membership alongside hers in a family plan. But when I log in on the desktop it is showing her account and her music/playlists &n...
Spotify Star
356 Views
1 replies
0 likes
Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (com...
Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my acc...
Visitor
17149 Views
33 replies
4 likes
Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks
Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks
Casual Listener
1521 Views
7 replies
0 likes
