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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 128352 Views
  • 32 replies
  • 8 likes
  • 128352 Views
  • 32 replies
  • 8 likes

Superuser Contribution Cant pay for plan.

I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work.Jerg has deleted cookies and tried 3 different browsers without success. my bank says that the problem lies with Spotify, but it is difficult ...

  • Casual Listener
  • I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work. Jerg has deleted cookies and tried 3 different browsers without success. my bank says tha...
  • Susan_GP
  • Moderator
  • 109 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 5 replies
  • 0 likes

Solved!! Change plan from family plan to premium plan

PlanPremiumCountryTurkeyDeviceIphone 13Operating SystemiOS 17 My Question or IssueHi,I want to leave family plan. However, when i try to change my plan, spotify offers me only free plan. I want to select Premium plan to not lose my premium account. P...

  • Casual Listener
  •   Plan Premium Country Turkey Device Iphone 13 Operating System iOS 17   My Question or Issue Hi, I want to leave family plan. However, when i try to change my plan, spotify o...
  • Maxim
  • Spotify Star
  • 86 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can’t login to Spotify kids

I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...

  • Visitor
  • I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is h...
  • Vasil
  • Moderator
  • 2007 Views
  • 20 replies
  • 0 likes
  • 2007 Views
  • 20 replies
  • 0 likes

Only pay for one account

I have my wife added and she can't connect so I p ay for and use one

  • Visitor
  • I have my wife added and she can't connect so I p ay for and use one
  • Maxim
  • Spotify Star
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching family profiles without being prompted to??

I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. However, the next day the same issue will happen again where...

  • Regular
  • I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. H...
  • brettski1968
  • Newbie
  • 447 Views
  • 21 replies
  • 3 likes
  • 447 Views
  • 21 replies
  • 3 likes

Superuser Contribution How to get Spotify to play the last song played in a playlist.

I have several playlists and play songs from them as I feel. However, when a re-select a playlist and play it, the first song in the playlist plays and not the last song that played. How to get Spotify to play the last song played in a playlist.

  • Visitor
  • I have several playlists and play songs from them as I feel. However, when a re-select a playlist and play it, the first song in the playlist plays and not the last song that played. How to get Spoti...
  • Susan_GP
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

spotify family plan kicking everyone off and won't let anyone join again

me, my sister and parents were all on the same family plan for spotify, and one day it randomly kicked everyone except me (plan manager) off and it keeps saying that they need to wait 12 months before joining a plan again. I've cancelled the subscrip...

  • Visitor
  • me, my sister and parents were all on the same family plan for spotify, and one day it randomly kicked everyone except me (plan manager) off and it keeps saying that they need to wait 12 months b...
  • jankrobber
  • Visitor
  • 193 Views
  • 2 replies
  • 2 likes
  • 193 Views
  • 2 replies
  • 2 likes

Solved!! Unable To Turn On Canvas

 PlanPremium FamilyCountryLithuaniaDeviceSamsung Galaxy A22 5GOperating SystemAndroid 13 My Question or IssueI can not turn on canvases. I've already tried reinstalling and everything, but it just doesn't work.

Screenshot_20231101_120002_Spotify.jpg
  • Casual Listener
  •   Plan Premium Family Country Lithuania Device Samsung Galaxy A22 5G Operating System Android 13   My Question or Issue I can not turn on canvases. I've already tried reinstalling a...
  • dolya
  • Newbie
  • 296 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

  • Newbie
  • Plan Premium Family   Device (iPad)   Operating System (iOS latest)   My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
  • Scarekro
  • Visitor
  • 66669 Views
  • 105 replies
  • 12 likes
  • Premium for Family
  • 66669 Views
  • 105 replies
  • 12 likes

family join

I'm trying to add members to my family plan even after putting thr address myself still getting that they dont live in the same address

  • Newbie
  • I'm trying to add members to my family plan even after putting thr address myself still getting that they dont live in the same address
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family link isn’t working

PlanPremium familyCountryUKDeviceiPhone 12 Pro MaxOperating SystemIOS 16 My Question or IssueEvery time I am sending my boyfriend a link to join my Spotify family plan, the link when opening just displays a Spotify page with an error 404 image. I hav...

  • Casual Listener
  •   Plan Premium family Country UK Device iPhone 12 Pro Max Operating System IOS 16   My Question or Issue Every time I am sending my boyfriend a link to join my Spotify family p...
  • Elliminiator
  • Casual Listener
  • 3571 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 3571 Views
  • 14 replies
  • 0 likes

Upgraded to Family I cannot add members

I signed up to Spotify many years ago and my account country in UK.I now live in Spain I was on Individual Premium, today I changed to the Family Plan. My Question or IssueHowever, to add members to the plan I need to enter my address.But Spotify onl...

  • Visitor
  • I signed up to Spotify many years ago and my account country in UK. I now live in Spain   I was on Individual Premium, today I changed to the Family Plan.    My Question or I...
  • osornios
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waarom wordt mijn abonnementsgeld iedere maand door jullie teruggeboekt op

Ik heb een premium family abonnement en dot wordt iedere maand automatisch geïncasseerd door jullie. Helaas worden de bedragen ook iedere maand door jullie teruggestort.

  • Visitor
  • Ik heb een premium family abonnement en dot wordt iedere maand automatisch geïncasseerd door jullie. Helaas worden de bedragen ook iedere maand door jullie teruggestort.
  • Vasil
  • Moderator
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Premium Family Plan Manager Sees Unlocked Audiobooks But No Play Option

PlanPremium FamilyCountryUSADeviceiPhone 13Operating Systemlatest iOS My Question or IssueI’m the plan manager for our US premium family plan for which I autopay monthly. In the iOS Spotify app, I can see audiobooks and none have a lock on them. I ca...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 13 Operating System latest iOS   My Question or Issue I’m the plan manager for our US premium family plan for which I autopay monthly. I...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 1 replies
  • 0 likes

Solved!! Privacidad Plan Premium Familiar

Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...

  • Casual Listener
  • Hola,   Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. E...
  • ximidiaz
  • Visitor
  • 1163 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 1163 Views
  • 3 replies
  • 2 likes

Top up Audiobooks Hours

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

  • Regular
  • We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the f...
  • Mfarrell1
  • Casual Listener
  • 21658 Views
  • 30 replies
  • 6 likes
  • Premium for Family
  • 21658 Views
  • 30 replies
  • 6 likes

i went to the main page whenever tried to buy spotify family

i want to buy the monthly subscription but when i choose the payment method i went back to the main page

  • Visitor
  • i want to buy the monthly subscription but when i choose the payment method i went back to the main page
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution błąd przy weryfikacji adresu na kontach członków rodziny

Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?

  • Visitor
  • Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
  • Szymon93
  • Visitor
  • 1898 Views
  • 3 replies
  • 0 likes
  • 1898 Views
  • 3 replies
  • 0 likes