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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175378 Views
  • 32 replies
  • 9 likes
  • 175378 Views
  • 32 replies
  • 9 likes

Solved!!Superuser Contribution I want to disable podcasts for certain accounts.

PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...

  • Regular
  •   Plan Premium (Family) Country Germany Device Any Operating System Any   My Question or Issue   Pretty simple, I want to disable podcasts completely for certain accounts o...
  • Uthegen
  • Regular
  • 917 Views
  • 10 replies
  • 3 likes
  • Premium for Family
  • 917 Views
  • 10 replies
  • 3 likes

Superuser Contribution Change a kids account to a regular account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • wigan2000
  • Casual Listener
  • 31121 Views
  • 20 replies
  • 2 likes
  • Premium for Family
  • 31121 Views
  • 20 replies
  • 2 likes

Superuser Contribution Unable to Remove Family Member from Plan - No Remove option

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the family plan manager. I am unable to remove a member. When I follow the steps to remove a...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am the family...
  • Przemas82
  • Visitor
  • 3704 Views
  • 34 replies
  • 1 likes
  • Premium for Family
  • 3704 Views
  • 34 replies
  • 1 likes

Unable to join a family plan says you can't join this plan

Since the last few weeks, nobody has been able to join my family plan. It shows that you should try again later or find another premium plan that's right for you. They tried changing their passwords, their browsers, and all the other things I saw in ...

  • Casual Listener
  • Since the last few weeks, nobody has been able to join my family plan. It shows that you should try again later or find another premium plan that's right for you. They tried changing their p...
  • Sour16
  • Newbie
  • 573 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 573 Views
  • 5 replies
  • 0 likes

Superuser Contribution Purchasing additional member accounts for my family plan

Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos

  • Visitor
  • Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
  • Sandylo
  • Regular
  • 4373 Views
  • 35 replies
  • 3 likes
  • Premium for Family
  • 4373 Views
  • 35 replies
  • 3 likes

Solved!!Superuser Contribution 2 echo dots, 2 accounts in family plan, only one at a time will play

Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...

  • Casual Listener
  • Family plan Multiple accounts: me, wife, kid1, kid2, kid3, kid4 2 echo dots   I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones.   &n...
  • RBush1
  • Visitor
  • 5996 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 5996 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution IT CAN’T FIND MY ADDRESS

PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...

  • Casual Listener
  •   Plan Family   Country UK   My Question or Issue I am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it a...
  • fujiroubaix
  • Newbie
  • 17007 Views
  • 23 replies
  • 3 likes
  • Premium for Family
  • 17007 Views
  • 23 replies
  • 3 likes

Question about leaving premium family plan

Hello, I just wanted to ask whether or not it's possible for me to leave the premium family plan.I saw some posts about changing the plan in the account settings to a free plan however I'm concerned that it might change the plan for the rest of the p...

  • Newbie
  • Hello,  I just wanted to ask whether or not it's possible for me to leave the premium family plan. I saw some posts about changing the plan in the account settings to a free plan however I...
  • AdamDamon
  • Spotify Star
  • 6529 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 6529 Views
  • 4 replies
  • 0 likes

Superuser Contribution Address search not working

My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...

  • Casual Listener
  •     My Question or Issue I'm being prompted to add an address to continue using Premium Family.  When taken to the address page, the search feature is not working.  I get a m...
  • Vasil
  • Moderator
  • 12808 Views
  • 38 replies
  • 44 likes
  • Premium for Family
  • 12808 Views
  • 38 replies
  • 44 likes

Superuser Contribution Member in the same address cannot join to Premium-Family as the address is not matching

PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...

  • Visitor
  • Plan Free/Premium Country   Device Honor Operating System Anroid My Question or Issue I am an owner of a Family-Premium and I have sent an invitation for my husband to join in S...
  • Martin160
  • Visitor
  • 6899 Views
  • 19 replies
  • 0 likes
  • Premium for Family
  • 6899 Views
  • 19 replies
  • 0 likes

Is there an annual subscription?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryDevice(iPhone 12)Operating System(iOS 10)My Question or IssueHello! I want to know if there is an annual subscription...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Device (iPhone 12) Operating System (iOS 10) My Qu...
  • Tillb006
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 2 replies
  • 0 likes

Solved!! How to share my playlist Liked songs with a friend?

How to share my playlist Liked songs with a friend?We both are members of Premium for FamilyB.

  • Casual Listener
  • How to share my playlist Liked songs with a friend? We both are members of Premium for Family B.  
  • borakrtar
  • Casual Listener
  • 717 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 717 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

  • Newbie
  • Plan Premium Family   Device (iPad)   Operating System (iOS latest)   My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
  • JTMC79
  • Visitor
  • 171891 Views
  • 252 replies
  • 29 likes
  • Premium for Family
  • 171891 Views
  • 252 replies
  • 29 likes

Superuser Contribution Wie kann ich ein Kids Konto abmelden?

Tochter hat ihr Passwort geändert, das Icon von Spotify für ihr Kids Konto gelöscht. Da sie sich nicht an das Passwort erinnert, mögliche Lösung: ihr Konto lösch, neu einladen. Geht das? Wie? Danke, Dirk

  • Visitor
  • Tochter hat ihr Passwort geändert, das Icon von Spotify für ihr Kids Konto gelöscht. Da sie sich nicht an das Passwort erinnert, mögliche Lösung: ihr Konto lösch, neu einladen. Geht das? Wie? Danke, ...
  • Ivelina
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't join family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily PremiumCountrySpainDevice(PC)Operating System(Windows 10) My Question or IssueI'm trying to join the family plan, but it ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Premium Country Spain Device (PC) Operating System (W...
  • Joan
  • Moderator
  • 307 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 307 Views
  • 4 replies
  • 1 likes

Superuser Contribution problem with adress

when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.

  • Casual Listener
  • when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
  • JD103
  • Casual Listener
  • 626 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 626 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

  • Newbie
  • I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I c...
  • PakoRamirez
  • Visitor
  • 57414 Views
  • 58 replies
  • 4 likes
  • Premium for Family
  • 57414 Views
  • 58 replies
  • 4 likes

cargo a mi tarjeta realizado pero sigo sin servicio

Premium familiarMéxicoMi pregunta o problemaingresa pago con tarjeta, spotify realiza el cargo y sin embargo sigo sin poder acceder a mi cuenta

  • Visitor
  • Premium familiar México Mi pregunta o problema ingresa pago con tarjeta, spotify realiza el cargo y sin embargo sigo sin poder acceder a mi cuenta
  • Jose_M
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 74 Views
  • 1 replies
  • 0 likes

i changed iphones and even though I can access my account audiobooks r lokd

New iphone. logged into spotify family premium. I am the manager. cant access audiobooks. even though I logged out of all other devices. Why? What do I do?

  • Visitor
  • New iphone. logged into spotify family premium. I am the manager. cant access audiobooks. even though I logged out of all other devices. Why? What do I do?
  • Bittencourt
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes