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Changing Plan Manager

Changing Plan Manager

My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-Books to my wife (I asked on here already).

 

I now want my wife to be our Plan Manager so, the payment details won't have to change, if that helps (same credit card account):

1.  Can I simply change the Plan Manager to my wife's email?

2.  Do I have to cancel our plan and start a new one using my wife's email?

3.  Currently I login with an account or user number rather than my email address?

4.  How do we ensure that playlists and favourites are not lost (not worried about downloads, they can be re-done)?

 

Reply
11 Replies

Hi @navrig,

 

Thanks for posting in the Spotify Community, and welcome!

 

Unfortunately, at the moment there isn’t a way to change the plan manager of a Premium Family plan.

 

However, you can cancel the plan, and then just use your wife's account to start a new Premium Family plan as the plan manager.

 

No worries, changing subscription plans won’t cause anyone to lose their playlists or saved music, and everyone can keep their same Spotify accounts.

 

The plan manager for the current Premium Family plan can cancel the existing plan by following these steps:

  1. Log into spotify.com/account
  2. Under Your plan, click Change Plan
  3. Scroll to Spotify Free and click Cancel Premium

At your next billing date, the accounts of each member of the Premium Family plan will switch to the free plan. At this time, the plan manager for the new Premium Family plan can start the plan here and then invite the other members.

 

Bear in mind that to accept the invites, members must live at the same address as the plan manager. Also note that members can only switch between Premium Family (or Premium Duo) plans once a year.

 

You can also read more about how the Premium Family plan works in this support article as well as in this FAQ article.

 

Let me know if you have any other questions, and have a good day!

BittencourtSpotify Star
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So I cancelled my plan and started a new plan with my wife as Plan Manager.

 

My playlists are intact but her playlists have all disappeared.  Despite getting access to Audio Books she is none too pleased.  Her login has always been via her Gmail account so no change in login or password.

 

How do I salvage peace at home and get her playlists back?

I have had my knuckles rapped for posting the same message twice.  I hope it was a bot and an automated process rather than someone from Spotify actually spending time trawling for double posts when they could actually be providing support for the services for which they are paid.  Meantime the community forum appears to be populated and run by volunteers & enthusiasts.

 

@bittencourt - can you help?

 

Once again, how d I get my wife's playlists back?

Hey @navrig, I'm sorry for the late reply.

 

Is your wife's account totally different, like a new one, with no playlists, no followers, no profile picture etc?

 

Or does it look like the old account, but with no playlists in it?

 

Do you see the lost playlists when click on the link bellow? (of course, being logged in her account)

 

https://www.spotify.com/account/recover-playlists/

 

BittencourtSpotify Star
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Her account looks new.  No picture just an L with a coloured background.  The recover playlists option says there are no deleted playlists.

 

Spotify Support are responding so hopefully that will help.

Oh ok, so I guess she has more than one Spotify account.

 

I'm sure the Spotify support will solve the issue.

 

Let me know how it goes!

BittencourtSpotify Star
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I'll keep this thread updated just in case others suffer from the same issues.

 

I closed my premium account and then on my wife's, now free, account upgraded her to family premium making her the Plan Manager (so she could get Audio Book access).  I then invited, from her account, me and my daughter to join that premium account.  We both had no issues with playlists etc however my wife's playlists have disappeared. 

 

Spotify support asked that she logout, clear cache etc and log back in.  We went further and deleted the Spotify app and started fresh.  She uses the Google login option.  The playlists are still missing.

 

Spotify support have now asked that she logout and login using hr email address and passsword rather than the Google account option.  Her email is a Gmail account.  The playlists have reappeared however she now has a Free account.

 

It seem, to me, that Spotify have not fully integrated the Google account login option with their system

Hey @navrig,

 

Thanks for the update! 

 

So now, if your wife's account has returned to Free, what happened to the Family Plan, since she was the manager?

BittencourtSpotify Star
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I logged her out and logged back in using the Google option.  Premium reappeared but playlists disappeared (again).  Both use the same email address so clearly Spotify need to change something. 

Hey @navrig,

 

I'm sorry for the late reply.

 

I hope the support team have already solved the issue, as they are the best option to handle this.

 

Let me know if you have any other questions!

BittencourtSpotify Star
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The answer is that Spotify regard Gmail and Google mail as different email addresses despite the fact they are not.

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