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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131680 Views
  • 32 replies
  • 8 likes
  • 131680 Views
  • 32 replies
  • 8 likes

My music stop after 10 seconds

When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music

  • Visitor
  • When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music
  • Anyk17
  • Rising Star 3
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switch family manager

Hi, I have got a family subscription. Unfortunatelly the family management account is set to one of my kids.Is it possible to switch it to one of the other family accounts as "master account"? Thanks and regards

  • Newbie
  • Hi,   I have got a family subscription. Unfortunatelly the family management account is set to one of my kids. Is it possible to switch it to one of the other family accounts as "master a...
  • Lonoaea
  • Newbie
  • 43663 Views
  • 35 replies
  • 7 likes
  • Premium for Family
  • 43663 Views
  • 35 replies
  • 7 likes

What will happen with user playlist when I remove him from premium family?

I want to remove one family member from premium family subscription. What will happen with his playlist? If they still be available for this user? Can this user can still use his account if free version or buy individual premium plan?

  • Visitor
  • I want to remove one family member from premium family subscription. What will happen with his playlist? If they still be available for this user? Can this user can still use his account if free v...
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

My music stop after 10 seconds

When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music

  • Visitor
  • When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music
  • Bittencourt
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

como incluir os membros na plano?

criei uma conta e não consigo incluir meus familares. como fazer?

  • Visitor
  • criei uma conta e não consigo incluir meus familares. como fazer?
  • Bittencourt
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

I'm getting divorced and we want separate Family Accounts for her children and one for me and mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Individual - not eligible for that plan

I have a Premium individual account and what to create a Family account. When I try to do that the text: Sorry, you are not eligible for that plan. Here are some other ways to get Premium. I'v been a Premium user for a very long time, what is the iss...

  • Casual Listener
  • I have a Premium individual account and what to create a Family account. When I try to do that the text: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.&n...
  • INCONSTANCE
  • Newbie
  • 1954 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1954 Views
  • 7 replies
  • 0 likes

How can I switch from family plan to duo?

I’m in the family right now, but I want to switch to the duo account with my partner. How can I do it? Should I cancel my family subscription first?

  • Casual Listener
  • I’m in the family right now, but I want to switch to the duo account with my partner. How can I do it? Should I cancel my family subscription first?
  • mariaahey
  • Casual Listener
  • 98 Views
  • 2 replies
  • 0 likes
  • 98 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to play each users playlist on Echo without stopping another users?

We have setup a family account and each of us have a separate profile. Each time I play a playlist on my echo device it stops another users in my family echo device. How can we play our playlist on our separate echo devices at the same time? We also ...

  • Casual Listener
  • We have setup a family account and each of us have a separate profile. Each time I play a playlist on my echo device it stops another users in my family echo device. How can we play our playlist on o...
  • MartinT
  • Moderator
  • 543 Views
  • 5 replies
  • 0 likes
  • 543 Views
  • 5 replies
  • 0 likes

What happens with the 2nd account in Duo, when switching to Family?

I have the Duo membership with my husband and we want to upgrade to the Family plan so that we can include our son as well. Before changing the plan, this text appears: The other person on this plan will lose access to Premium Duo right away. Does th...

  • Casual Listener
  • I have the Duo membership with my husband and we want to upgrade to the Family plan so that we can include our son as well. Before changing the plan, this text appears: The other person on this p...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Solved!! How can I change to a different family account?

Hi, I am member of a family account, but this account will be deleted soon. I don't want my playlists alle to be gone so I want to change to the normal premium or family with my partner. What do I have to do?

  • Visitor
  • Hi, I am member of a family account, but this account will be deleted soon. I don't want my playlists alle to be gone so I want to change to the normal premium or family with my partner. What do I h...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free audiobook feature for all premium family members

Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function

  • Newbie
  • Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
  • JGWillson
  • Newbie
  • 2214 Views
  • 4 replies
  • 7 likes
  • 2214 Views
  • 4 replies
  • 7 likes

Books locked

I’m the plan manager and I don’t have access to audiobooks still.

  • Visitor
  • I’m the plan manager and I don’t have access to audiobooks still.
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Why can’t I resubscribe to Spotify family? My previous plan was cancelled

my previous subscription was cut because of the failed payment (insufficient balance) but when I tried resubscribing, it won’t proceed after I click the family plan on the list of plans page. what do I do?

  • Visitor
  • my previous subscription was cut because of the failed payment (insufficient balance) but when I tried resubscribing, it won’t proceed after I click the family plan on the list of plans page. what d...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Why was my Family plan cancelled?

I had a $90 credit and set up the family plan in December. Yesterday my family members got notifications that they had been removed from the plan. I now have an individual premium plan? What happened to my credit, why wasn't my payment method used an...

  • Visitor
  • I had a $90 credit and set up the family plan in December. Yesterday my family members got notifications that they had been removed from the plan. I now have an individual premium plan? What h...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are non-fiction books grouped with LGBT material? They are unrelated.

Non-fiction books are educational material. Why are they grouped with politically/personal based literature? I do not want this type content forced on children.

  • Visitor
  • Non-fiction books are educational material. Why are they grouped with politically/personal based literature? I do not want this type content forced on children.
  • Vasil
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Spotify family subcription

I am the plan manager, if I cancel my Spotify Family subscription and resubscribe, then invite old members back. Can they join the new package? Remember that there is a plan change policy that can only be done once every 12 months. Thank You!

  • Newbie
  •   I am the plan manager, if I cancel my Spotify Family subscription and resubscribe, then invite old members back. Can they join the new package? Remember that there is a plan change policy t...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Family member can´t be added to Family Member Account

PlanPremiumCountryChileMy Question or IssueMy wife is out of the country, and the app won't let her join the account because she is in another country at the moment. She is currently in Canada.

  • Casual Listener
  • Plan Premium Country Chile My Question or Issue My wife is out of the country, and the app won't let her join the account because she is in another country at the moment. She is currently in Can...
  • Maxim
  • Spotify Star
  • 132 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 3 replies
  • 0 likes