Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19778 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178581 Views
32 replies
9 likes
PlanFamily PremiumCountryHungaryDeviceNot relevantOperating SystemNot relevant My Question or IssueHey, so Up to now, I am/was the owner of the family spotify plan, but due to moving and other stuff, I want to cancel my current sub, and join with the...
Plan Family Premium Country Hungary Device Not relevant Operating System Not relevant My Question or Issue Hey, so Up to now, I am/was the owner of the family spotify plan, but due t...
Spotify Star
168 Views
1 replies
0 likes
Hi folks,Had to reactivate a Premium Family plan after 3 weeks shut down because off payment troubles.I can't find my members back again in the Family plan !How can I get them back on my plan without starting the complete invitation procedure again ?
Hi folks, Had to reactivate a Premium Family plan after 3 weeks shut down because off payment troubles. I can't find my members back again in the Family plan ! How can I get them back on my plan w...
Moderator
191 Views
1 replies
0 likes
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
Spotify Star
183 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDeviceWindows PC/ iphone 13Operating SystemWindows 11 My Question or IssueI think my spotify family plan is bugged, I have attempted inviting a few people and they keep on getting errors about not living in the same househo...
Plan Premium Family Country UK Device Windows PC/ iphone 13 Operating System Windows 11 My Question or Issue I think my spotify family plan is bugged, I have attempted inviting a f...
Spotify Star
160 Views
1 replies
0 likes
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be handled by Spotify?Thank you PlanFamilyCountryItaly
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be h...
Spotify Star
204 Views
1 replies
0 likes
Hi I’m travelling aboard at the moment. But not sure why I can log in my account all of sudden
Hi I’m travelling aboard at the moment. But not sure why I can log in my account all of sudden
Visitor
309 Views
2 replies
0 likes
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
Visitor
12376 Views
25 replies
29 likes
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and would like her to have the audio books but it says on...
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and w...
Spotify Star
214 Views
1 replies
0 likes
i am visiting multiple countries for my work. Premium plan work for multiple countries
i am visiting multiple countries for my work. Premium plan work for multiple countries
Spotify Star
294 Views
1 replies
0 likes
I moved recently and my new address isn't showing up on the family plan. There is an address but the postal code is wrong. I was doing it from the app.
I moved recently and my new address isn't showing up on the family plan. There is an address but the postal code is wrong. I was doing it from the app.
Spotify Star
602 Views
1 replies
0 likes
PlanPremiumCountryDKOperating System(iOS) My Question or IssueOn the IOS app on my iPhone I have logged in to my kids profile. Now I want to change back. But I have unfortunately forgotten the pin code for that. How do I change that?
Plan Premium Country DK Operating System (iOS) My Question or Issue On the IOS app on my iPhone I have logged in to my kids profile. Now I want to change back. But I have unfortunately...
Spotify Star
385 Views
1 replies
0 likes
Starting getting ads today while listening to my premium family subscription. What's happening?
Starting getting ads today while listening to my premium family subscription. What's happening?
Visitor
2636 Views
13 replies
0 likes
Do you need separate emails for each memeber of the family plan. Can you use the same email? PlanFamily planCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Do you need separate emails for each memeber of the family plan. Can you use the same email? Plan Family plan Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...
Spotify Star
817 Views
1 replies
0 likes
Cuando pongo una canción y me quiero meter para adelantarla o ver la letra automáticamente me saca de la aplicación
Cuando pongo una canción y me quiero meter para adelantarla o ver la letra automáticamente me saca de la aplicación
Spotify Star
446 Views
2 replies
1 likes
PlanFree/PremiumCountry United Kingdom DeviceiPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to add my son to my family account and I can't get Spotify to accept our new address, nor let him become a us...
Plan Free/Premium Country United Kingdom Device iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to add my son to my family...
Spotify Star
251 Views
1 replies
0 likes
PlanPremiumCOUNTRY UKAndroidMy Question or IssueWe have a family account. I am trying to access apparently locked content - a language course. My partner is the account manager and able to access the same content free.I'm afraid to uninstall and rein...
Plan Premium COUNTRY UK Android My Question or Issue We have a family account. I am trying to access apparently locked content - a language course. My partner is the account m...
Newbie
491 Views
2 replies
0 likes
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see an option to add top up, but not for a specific member.
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see a...
Rising Star 1
512 Views
3 replies
0 likes
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other i...
Casual Listener
2315 Views
13 replies
0 likes
PlanPremiumCountryIndia DeviceSamsung F-55 Operating SystemAndroid 14 My Question or IssueI joined Premium Family from my device on 10th May 2025 and got Welcome invite mail on my registered email id and the payment was made in full for a month which...
Plan Premium Country India Device Samsung F-55 Operating System Android 14 My Question or Issue I joined Premium Family from my device on 10th May 2025 and got W...
Spotify Star
376 Views
1 replies
0 likes
Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...
...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
Visitor
968 Views
2 replies
0 likes
