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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82666 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63392 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198701 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29991 Views
44 replies
4 likes
My parents wanted to use their old phone just for music.I've got a family premium account, and they already use one of the sub-accounts on their current phone.I was hoping to add that same sub-account to their old phone too, so they could use it on b...
My parents wanted to use their old phone just for music. I've got a family premium account, and they already use one of the sub-accounts on their current phone. I was hoping to add that same sub-a...
Moderator
202 Views
1 replies
0 likes
PlanPremium IndividualCountryGermany DE My Question or IssueI found no information what happens when I switch my account to a Family Maintainer Account?At the moment my german spotify individual account is topped up a balance that is enough for about...
Plan Premium Individual Country Germany DE My Question or Issue I found no information what happens when I switch my account to a Family Maintainer Account? At the moment my g...
Casual Listener
264 Views
2 replies
0 likes
I somehow got logged off of family plan and couldn't log back in. While trying to recover it I deleted app and then downloaded. When I tried to log back in I accidentally started a new free acct. When I eventually got back onto the family plan it onl...
I somehow got logged off of family plan and couldn't log back in. While trying to recover it I deleted app and then downloaded. When I tried to log back in I accidentally started a new free a...
Spotify Star
149 Views
1 replies
0 likes
Hello, I need some help. So I added my sister to my plan and it appears she got in but as she opens spotify it still appears to “get spotify premium. And i check on my account and it does appear as her in it?? What is happening???
Hello, I need some help. So I added my sister to my plan and it appears she got in but as she opens spotify it still appears to “get spotify premium. And i check on my account and it does appear as h...
Visitor
256 Views
4 replies
0 likes
PlanFamilia PremiumPaísMéxicoDispositivo(iPhone 10)Sistema operativo(iOS)Mi pregunta o problemaMi hermana abandonó el plan familiar, pero luego se volvió a unir. Le envié el enlace, pero cuando agregó la dirección, Spotify le mostró el mensaje "Nuest...
Plan Familia Premium País México Dispositivo (iPhone 10) Sistema operativo (iOS) Mi pregunta o problema Mi hermana abandonó el plan familiar, pero luego se volvió a unir. Le envié el enlac...
Spotify Star
183 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceIPHONE 11 & iPad Operating System(iOS 10 My Question or IssueSpotify kids is not showing shared playlist
Plan Premium Country US Device IPHONE 11 & iPad Operating System (iOS 10 My Question or Issue Spotify kids is not showing shared playlist
Spotify Star
386 Views
3 replies
0 likes
family plan Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve signed up for the family plan so other devices can listen separately but on both devices, on...
family plan Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve s...
Spotify Star
829 Views
1 replies
0 likes
PlanFamily PremiumCountryItalyDeviceSamsung galaxy a71 - Notebook - tabletOperating SystemAndroid 13 - Windows 11My Question or IssueHello,Until a few days ago, I was listening to a song that now appears grey with a circle containing a (-) next to it...
Plan Family Premium Country Italy Device Samsung galaxy a71 - Notebook - tablet Operating System Android 13 - Windows 11 My Question or Issue Hello, Until a few days ago, I was listening t...
Spotify Star
291 Views
3 replies
0 likes
PlanPremiumCountryNorwayDevice(iPhone 15)System(iOS) My Question or IssueHi Spotify! I have a problem where I get charged double - and I believe it may be because I am paying for my daughters Spotify accounts from a family account, but then also get ...
...aying for my daughters Spotify accounts from a family account, but then also get charged for an individual account. Finally, my wife wants to join the family account but when I log in I only see my i...
Moderator
279 Views
3 replies
0 likes
PlanFamily PremiumCountryUSADeviceBrowserOperating Systemlinux/windowsMy Question or IssueI created an account for my sister and keep getting "Find another premium plan that's right for you" message when I try to add her. Where both at my address, I ...
Plan Family Premium Country USA Device Browser Operating System linux/windows My Question or Issue I created an account for my sister and keep getting "Find another premium plan that's r...
Spotify Star
276 Views
1 replies
0 likes
Plano Premium País Brasil Dispositivo Samsung Sistema Operacional AndroidMinha pergunta é sobre perfis de uso dentro do mesmo usuário.Acredito que deva haver vários perfis dentro do mesmo usuário. Por exemplo, se eu ouvir música com minha filha, usar...
Plano Premium País Brasil Dispositivo Samsung Sistema Operacional Android Minha pergunta é sobre perfis de uso dentro do mesmo usuário. Acredito que deva haver vários perfis dentro do mesmo u...
Spotify Star
216 Views
1 replies
0 likes
PlanFree/PremiumCountryDenmarkDevicePlaystation 5 My Question or IssueWe have a family plan and my kid is 13 and has an account through that. Everything works fine on his iPhone, were we technically the first time logged in to my account and then swi...
Plan Free/Premium Country Denmark Device Playstation 5 My Question or Issue We have a family plan and my kid is 13 and has an account through that. Everything works fine on his i...
Moderator
369 Views
3 replies
0 likes
Hello! We have a premium account for two
Hello! We have a premium account for two
Spotify Star
361 Views
1 replies
0 likes
I have a Premium Family Plan (US) and received a Spotify Premium eGift card. I understand that it cannot be used for our monthly fees, but can I use it to purchase top ups for audio book listening? Thank you.
I have a Premium Family Plan (US) and received a Spotify Premium eGift card. I understand that it cannot be used for our monthly fees, but can I use it to purchase top ups for audio book l...
Spotify Star
641 Views
1 replies
1 likes
I've been paying for a Premium Family Subscription for years now. Over the last couple of months, my brother and my nephew both lost access to their Premium account. I was working away so didn't have time to sort it for them. I actually thought they'...
I've been paying for a Premium Family Subscription for years now. Over the last couple of months, my brother and my nephew both lost access to their Premium account. I was working away so didn't h...
278 Views
0 replies
0 likes
PlanFree/PremiumCountryGermanyDevice SamsungOperating SystemAndroid My Question or IssueHello together, My daughter has a new phone. Spotify is on her old one via Family Premium.Unfortunately, she no longer knows her password, and the email in her Sp...
...ne via Family Premium. Unfortunately, she no longer knows her password, and the email in her Spotify account is no longer valid, meaning she no longer has access to it. Is there any way for her to c...
Spotify Star
415 Views
3 replies
0 likes
My Question or IssueHi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be impossible. Why? What am I doing wrong?
My Question or Issue Hi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be i...
Moderator
1928 Views
5 replies
0 likes
PlanPremium FamilyCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 14 My Question or IssueMy son receives the email link to join family, he follows the link to join, I receive an email notification that he has joined, he appears on my account a...
Plan Premium Family Country USA Device Google Pixel 5a Operating System Android 14 My Question or Issue My son receives the email link to join family, he follows the link t...
Moderator
241 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
...acbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family plan manager was changed her logins so when he sent invites to join family p...
Spotify Star
222 Views
1 replies
0 likes
I want to block all videos on our family Spotify account. The Podcast section contains too many uncensored videos that i dont want my family to have access to.
I want to block all videos on our family Spotify account. The Podcast section contains too many uncensored videos that i dont want my family to have access to.
Casual Listener
686 Views
3 replies
1 likes
