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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106661 Views
  • 32 replies
  • 6 likes
  • 106661 Views
  • 32 replies
  • 6 likes

Was kicked out of the Family plan

PlanFree/PremiumCountryGermany Device(Iphone SE 2020)Operating System(iOS 10) My Question or Issue Help i didnt recieve the email from spitify telling me to update my location. So now after 7 days i got kicked out of our family plan without a warning...

  • Casual Listener
  • ...e to update my location. So now after 7 days i got kicked out of our family plan without a warning. I can‘t find anything on the Support platforms.  
  • Not applicable
  • 109 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 2 replies
  • 0 likes

link kids account to smart speaker

I have the family plan and my child is not old enough to get their own account for me to link. How do I link a kids account to their smart speaker so that it plays suitable music. so far I have only been able to add my own account which defeats the o...

  • Visitor
  • I have the family plan and my child is not old enough to get their own account for me to link. How do I link a kids account to their smart speaker so that it plays suitable music. so far I have o...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO LOGRO VINCULAR A UN FAMILIAR

Buenas tardes;Tengo un problema al momento de vincular a mi hermano, el ya se encontraba vinculado dentro de mi plan familiar, cambió de celular pero al abrir la sesión en la cuenta tiene una cuenta gratuita con anuncios así que le envié nuevamente l...

  • Visitor
  • Buenas tardes; Tengo un problema al momento de vincular a mi hermano, el ya se encontraba vinculado dentro de mi plan familiar, cambió de celular pero al abrir la sesión en la cuenta tiene una cuent...
  • MihailY
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Can I share an audiobook with someone I have on my family account

I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??

  • Visitor
  • I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??
  • Maxim
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution enviei convite para meu marido e ele não consegue logar. (conta duo)

Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.

  • Visitor
  • Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.
  • Dian
  • Moderator
  • 65 Views
  • 1 replies
  • 1 likes
  • 65 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Dian
  • Moderator
  • 518 Views
  • 8 replies
  • 1 likes
  • 518 Views
  • 8 replies
  • 1 likes

How to activate separate Spotify account for each user of Premium Family

I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen different music songs on our individual devices simultan...

  • Visitor
  • I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen d...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution can’t play two plans at the same time.

I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t both have music at the same time. If I turn the Wi-F...

  • Newbie
  • I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t b...
  • Vasil
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I accept invites back to my family plan after it got cancelled?

So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 12 months before joining another plan. But I didn't ...

  • Visitor
  • So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 1...
  • Lyubka
  • Moderator
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution unable to join Duo program, the system kept showing the address invalid.

The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.

  • Newbie
  • The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.
  • Lyubka
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how do i change the plan manager on my premium plan?

My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks

  • Newbie
  • My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks
  • Alex
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

I accidentally changed my premium plan. How can I change it back to Family?

I had Premium Family subscription with all 6 members registered to the subscription. However, this month I forgot to increase monthly limit of my virtual credit card and the payment couldn't be made. I used the link in the mobile application to add t...

  • Visitor
  • I had Premium Family subscription with all 6 members registered to the subscription. However, this month I forgot to increase monthly limit of my virtual credit card and the payment couldn't be made....
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan, payment update, cant log in again to premium

Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done

  • Visitor
  • Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done
  • Lyubka
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't the link work to for family member to join Premium Family?

I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.

  • Casual Listener
  • I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.
  • Dian
  • Moderator
  • 1200 Views
  • 15 replies
  • 1 likes
  • 1200 Views
  • 15 replies
  • 1 likes

Superuser Contribution Premium via family says “payment isn’t done” every single day although I’m not the one paying

Plan familyPremiumCountrynetherlands Deviceiphone 11 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium via family subscription says “payment isn’t done” every single day again and again although I’m not the one pa...

  • Visitor
  • Plan family Premium Country netherlands   Device iphone 11 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium via family s...
  • Lyubka
  • Moderator
  • 102 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 3 replies
  • 0 likes