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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179545 Views

32 replies

9 likes

  • 179545 Views
  • 32 replies
  • 9 likes

Can’t join family plan

My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I’ve had for years. When it gets to the address part w...

Casual Listener

My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I...

Cris404

Casual Listener

364 Views

3 replies

0 likes

Premium for Family
  • 364 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to join family because 7 days window for verification had been missed

PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...

Newbie

Plan Free Country Slovakia   My Question or Issue   Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I h...

drag0nhearted

Visitor

1921 Views

5 replies

0 likes

Premium for Family
  • 1921 Views
  • 5 replies
  • 0 likes

Não consigo entrar no plano premium familiar

PlanFree/PremiumCountryBrasil DeviceSamsung Galaxy A55 Operating SystemAndroid My Question or IssueNão consigo acessar o plano família. Minha irmã e eu pagamos pelo Premium duo a um tempo atrás, e então meu pai decidiu fazer o plano família. Entretan...

Visitor

Plan Free/Premium Country Brasil   Device Samsung Galaxy A55  Operating System Android    My Question or Issue Não consigo acessar o plano família. Minha irmã e eu paga...

Jose_M

Spotify Star

166 Views

1 replies

0 likes

Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes

Premium Plan changed from 6 to 4 people (I should be eligible for 6)

PlanPremium Family Plan CountryIndonesiaDeviceiPhone 16 /Macbook My Question or IssueLast February, my credit card somehow failed to autopay for the monthly subscription early this year (around February) and forced me to renew the Premium Family subs...

Casual Listener

Plan Premium Family Plan  Country Indonesia Device iPhone 16 /Macbook   My Question or Issue Last February, my credit card somehow failed to autopay for the monthly subscription e...

CryticalAce

Spotify Star

223 Views

1 replies

0 likes

Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resetting Pin to add account on Kids Spotify

PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...

Visitor

Plan Premium Country United States Device iPod Touch Operating System iOS 15.7.8   My Question or Issue I am trying to add an additional account to my Premium plan. It is a Kids Spotif...

tommy_m

Casual Listener

1602 Views

4 replies

0 likes

Premium for Family
  • 1602 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family member removed from plan after verifying address

Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium subscription. Well guess what Spotify, I did get a premium...

Visitor

Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium s...

MihailY

Moderator

176 Views

1 replies

0 likes

Premium for Family
  • 176 Views
  • 1 replies
  • 0 likes

No one can join my family subscription

FrancePremium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried everything, even talking to support for 1 hour and 40 minutes, they won't ...

Regular

France Premium family   I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried e...

Biloul

Regular

517 Views

9 replies

0 likes

Premium for Family
  • 517 Views
  • 9 replies
  • 0 likes

Superuser Contribution Re: Adding members to Premium Family - address problem

Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family member and it says the address isn't the same - but...

Visitor

Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family...

OscarDC

Moderator

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Don’t have the option to add new member to family plan

PlanPremium FamilyCountryUS My Question or IssueI don’t have the option to add a family member anywhere in the account setting, why is that?I followed all FQA guides on adding a new member but they all point to the same place under management members...

Newbie

Plan Premium Family Country US   My Question or Issue I don’t have the option to add a family member anywhere in the account setting, why is that? I followed all FQA guides on adding a n...

Bittencourt

Spotify Star

173 Views

1 replies

0 likes

Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Download Playlist with kids app

How can I download a playlist completely with the kids app. Do I really have to download track by track?

Regular

How can I download a playlist completely with the kids app. Do I really have to download track by track?  

rosecath

Visitor

6366 Views

6 replies

1 likes

Premium for Family
  • 6366 Views
  • 6 replies
  • 1 likes

System says...

Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?

Visitor

Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?    

Beltxilla

Visitor

235 Views

2 replies

0 likes

Premium for Family
  • 235 Views
  • 2 replies
  • 0 likes

Garmin

None of the below information is required. However, the more you provide the easier Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. Please help. I have had no issue with my garmin venu 3 being con...

Visitor

...r Issue Hi. Please help. I have had no issue with my garmin venu 3 being connected to my spotify account (premium family) until today. I have tried re-syncing, uninstalling, updating etc. My phone p...

Billy-J

Spotify Star

312 Views

1 replies

0 likes

Premium for Family
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium subscription has been revoked before it's due and I can't re-join it.

PlanFamily PremiumCountryIndiaDeviceXiaomi 14 ultraOperating SystemXiaomi HyperOS 2.0.104.0 My Question or IssueWe purchased premium family plan back on July 3rd, 2024, and now on May 30th 2025 it's gone. Why?

Newbie

Plan Family Premium Country India Device Xiaomi 14 ultra Operating System Xiaomi HyperOS 2.0.104.0   My Question or Issue We purchased premium family plan back on July 3rd, 2024, and n...

Vasil

Moderator

245 Views

1 replies

0 likes

Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

Basic Family Plan

Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (obviously on purpose), I don't see the option. What is going on? H...

Regular

Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books.   Yet when I go to switch, which is already over difficult for the user (o...

TheOne64

Visitor

1652 Views

8 replies

2 likes

Premium for Family
  • 1652 Views
  • 8 replies
  • 2 likes

Superuser Contribution Change profile

PlanFamily premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI’m the manager of the plan and when I want to log in it just log in to another family member, not mine, and I don’t know how to ...

Visitor

Plan Family premium  Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System   My Question or Issue I’m the manager of the plan and when I want t...

MihailY

Moderator

264 Views

1 replies

0 likes

Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution A family member has new phone. How do I re-add their existing family profil

I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan

Visitor

I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan

Joan

Moderator

3142 Views

7 replies

0 likes

  • 3142 Views
  • 7 replies
  • 0 likes

Listening on phone and laptop simultaneously

I've just connected a laptop to my family account. Now I can't play spotif

Visitor

I've just connected a laptop to my family account. Now I can't play spotif

Maxim

Spotify Star

233 Views

1 replies

0 likes

Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

Mudar para plano anual

PlanPlano FamiliarCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGostaria de mudar a forma de pagamento para o plano anual. Me ofertaram essa assinatura e e...

Casual Listener

Plan Plano Familiar Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Gosta...

Bittencourt

Spotify Star

17344 Views

7 replies

1 likes

Premium for Family
  • 17344 Views
  • 7 replies
  • 1 likes

Home Address

Spotify is not recognising my home address when trying to sort my family premium account. PlanPremiumCountryUk DeviceiPhone 13 Operating SystemiOS 18.5 My Question or IssueI am unable to verify my home address for Spotify

Visitor

Spotify is not recognising my home address when trying to sort my family premium account.  Plan Premium Country Uk  Device iPhone 13  Operating System iOS 18.5   My Q...

Billy-J

Spotify Star

192 Views

1 replies

0 likes

Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

Could not add family to premium account and before premium is up got an email that expired.

PlanPremiumCountrySingaporeDeviceIphone 14Operating Systemios My Question or IssueI bought the family premium plan, but first of all it did not let me add my family members by saying that we are not in the same location. Second of all, about 12 days ...

Casual Listener

Plan Premium Country Singapore Device Iphone 14 Operating System ios   My Question or Issue I bought the family premium plan, but first of all it did not let me add my family members b...

Billy-J

Spotify Star

312 Views

3 replies

0 likes

Premium for Family
  • 312 Views
  • 3 replies
  • 0 likes