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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137405 Views
  • 32 replies
  • 8 likes
  • 137405 Views
  • 32 replies
  • 8 likes

Premium Family 12 months rejoin error

Hi Team, Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following error:You can’t join this planYou can join someone else’s Pre...

  • Casual Listener
  • Hi Team,   Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following e...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 84 Views
  • 1 replies
  • 0 likes

Trying to rejoin Spotify plan upgraded to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left my duo plan because my family was trying to upgrade to a family plan. Despite the same...

  • Casual Listener
  • ...eft my duo plan because my family was trying to upgrade to a family plan. Despite the same family member owning the premium plan I cannot join it again. I'm very stressed out by this. The plan had e...
  • Maxim
  • Spotify Star
  • 120 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 120 Views
  • 4 replies
  • 0 likes

Cannot add family members

Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get rejected. I may have incorrectly entered my address when I f...

  • Casual Listener
  • Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get r...
  • 21tzmrvzrqxub4pypp3i
  • Newbie
  • 664 Views
  • 6 replies
  • 2 likes
  • 664 Views
  • 6 replies
  • 2 likes

Superuser Contribution I can’t login to Spotify kids

I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...

  • Visitor
  • I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is h...
  • Gr33n3ggz
  • Newbie
  • 3124 Views
  • 25 replies
  • 0 likes
  • 3124 Views
  • 25 replies
  • 0 likes

Family plan: kids can't stream separately

PlanFamily CountryGermany DeviceAndroid phones and tablets Operating SystemAndroid My Question or Issue I just switched to a family plan and added my kids. My son installed Spotify Kids on his phone and my daughter on her tablet. For some reason they...

  • Casual Listener
  • Plan Family   Country Germany   Device Android phones and tablets   Operating System Android   My Question or Issue   I just switched to a family plan and a...
  • osornios
  • Spotify Star
  • 89 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching family profiles without being prompted to??

I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. However, the next day the same issue will happen again where...

  • Regular
  • I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. H...
  • Halinayelovik
  • Visitor
  • 716 Views
  • 22 replies
  • 3 likes
  • 716 Views
  • 22 replies
  • 3 likes

Solved!! Switch from a duo to a family account

Hi everyone, I have a problem with my Spotify Premium subscription: I had a Duo account for my boyfriend and me, but my mum asked us to join her family account.My boyfriend was able to join the family account straight away thanks to the invitation li...

  • Casual Listener
  • Hi everyone,   I have a problem with my Spotify Premium subscription: I had a Duo account for my boyfriend and me, but my mum asked us to join her family account. My boyfriend was able to j...
  • Lorraine25
  • Casual Listener
  • 98 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 2 replies
  • 0 likes

Family plan address not being accepted

PlanPremium - familyCountrySaudi Arabia I live in a city, Thuwal, in Saudi Arabia, more precisely in King Abdullah University of Science and Technology, and it acceps this address to charge me, but not to add family members. It simply says the addres...

  • Newbie
  • Plan Premium - family Country Saudi Arabia   I live in a city, Thuwal, in Saudi Arabia, more precisely in King Abdullah University of Science and Technology, and it acceps this address to c...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 78 Views
  • 1 replies
  • 0 likes

cancel my plan

I want to upgrade to family but its not letting me as I paid for my duo yearly. I need to cancel Duo so I can re-subscribe to Family

  • Visitor
  • I want to upgrade to family but its not letting me as I paid for my duo yearly. I need to cancel Duo so I can re-subscribe to Family
  • Maxim
  • Spotify Star
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family available in Guam?

PlanPremium FamilyCountryGuam, USA My Question or IssueI live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me or anywhere on the island at all. Is this plan not available to...

  • Casual Listener
  • Plan Premium Family Country Guam, USA   My Question or Issue I live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close t...
  • Julei1
  • Visitor
  • 187 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 187 Views
  • 2 replies
  • 0 likes

Premium Family / 12 month rejoin error

Our family has a Spotify Premium Family plan. My husband has our old plan on his account, and I created a new one today on my account. He removed one member and sent the link to join from his account rather than letting me send it from my account. Th...

  • Casual Listener
  • Our family has a Spotify Premium Family plan. My husband has our old plan on his account, and I created a new one today on my account. He removed one member and sent the link to join from his a...
  • jokodee
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 1 replies
  • 0 likes

Share account

country: BelgiumMy Question or Issue:I have a family account and shared the subscription link with my sun via Whatsapp but the link gives a message that the site page doesn’t exist anymore. It’s a pink page with a record on it! How can my sun access ...

  • Visitor
  • country: Belgium My Question or Issue: I have a family account and shared the subscription link with my sun via Whatsapp but the link gives a message that the site page doesn’t exist anymore. I...
  • osornios
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Invited family member can't find registered address

After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.

  • Casual Listener
  • After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.
  • maxfury589
  • Casual Listener
  • 657 Views
  • 20 replies
  • 0 likes
  • Premium for Family
  • 657 Views
  • 20 replies
  • 0 likes

Adding Back a Member to Family Paln

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI inadvertently removed my daughter from my Family Plan. She had a playlist - is she able to ...

  • Visitor
  • ...ssue I inadvertently removed my daughter from my Family Plan. She had a playlist - is she able to retrieve the playlist if she opens an account for herself? also the address verification process for a...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 80 Views
  • 1 replies
  • 0 likes

How do I retrieve log in info for someone on my Family Plan?

PlanSpotify Premium FamilyCountryUSADeviceiPhone 13Operating SystemiOS 17.4.1 My Question or IssueMy dad is on my Spotify Premium Family account. He got logged out when he got his new phone, and we can't get him logged back in to his account. We've t...

  • Visitor
  • Plan Spotify Premium Family Country USA Device iPhone 13 Operating System iOS 17.4.1   My Question or Issue My dad is on my Spotify Premium Family account. He got logged out when he g...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 102 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can’t login my family premium account! It takes me to my previous free ac

Suddenly I found myself logged out from my family premium Spotify account, and each time I want to login; it login me in by default to my old free account!!!

  • Visitor
  • Suddenly I found myself logged out from my family premium Spotify account, and each time I want to login; it login me in by default to my old free account!!!
  • Novy
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Screenshot 2022-02-19 at 10.23.39.png
  • Newbie
  • I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
  • Joan
  • Moderator
  • 19372 Views
  • 32 replies
  • 4 likes
  • Premium for Family
  • 19372 Views
  • 32 replies
  • 4 likes

Superuser Contribution How to get multiple Alexa's to play from different Spotify A/C's

PlanPremiumCountryIreland We have a Spotify Premium Account with 4 individual users.Each one of us has an individual Alexa speaker in our respective bedroom (Every Alexa was purchased using the same Amazon account, and so they are all registered to t...

  • Newbie
  • ...lexa?   Using the search function on here I have seen people advise users to set up an Amazon family account and so I have also tried this but it still does not work. Is there an additional step w...
  • vanlazarus
  • Visitor
  • 24083 Views
  • 23 replies
  • 3 likes
  • Premium for Family
  • 24083 Views
  • 23 replies
  • 3 likes

Superuser Contribution Went from Duo to Family plan, and playlist info lost

Hello! I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of her playlist data. PLEASE HELP! PlanFree/PremiumCountry Device(iPhone ...

  • Newbie
  • Hello!    I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of h...
  • Susan_GP
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 78 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Privacidad Plan Premium Familiar

Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...

  • Casual Listener
  • Hola,   Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. E...
  • Yordan
  • Moderator
  • 1653 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 1653 Views
  • 5 replies
  • 2 likes