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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20367 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179545 Views
32 replies
9 likes
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I’ve had for years. When it gets to the address part w...
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I...
Casual Listener
364 Views
3 replies
0 likes
PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...
Plan Free Country Slovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I h...
Visitor
1921 Views
5 replies
0 likes
PlanFree/PremiumCountryBrasil DeviceSamsung Galaxy A55 Operating SystemAndroid My Question or IssueNão consigo acessar o plano família. Minha irmã e eu pagamos pelo Premium duo a um tempo atrás, e então meu pai decidiu fazer o plano família. Entretan...
Plan Free/Premium Country Brasil Device Samsung Galaxy A55 Operating System Android My Question or Issue Não consigo acessar o plano família. Minha irmã e eu paga...
Spotify Star
166 Views
1 replies
0 likes
PlanPremium Family Plan CountryIndonesiaDeviceiPhone 16 /Macbook My Question or IssueLast February, my credit card somehow failed to autopay for the monthly subscription early this year (around February) and forced me to renew the Premium Family subs...
Plan Premium Family Plan Country Indonesia Device iPhone 16 /Macbook My Question or Issue Last February, my credit card somehow failed to autopay for the monthly subscription e...
Spotify Star
223 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...
Plan Premium Country United States Device iPod Touch Operating System iOS 15.7.8 My Question or Issue I am trying to add an additional account to my Premium plan. It is a Kids Spotif...
Casual Listener
1602 Views
4 replies
0 likes
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium subscription. Well guess what Spotify, I did get a premium...
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium s...
Moderator
176 Views
1 replies
0 likes
FrancePremium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried everything, even talking to support for 1 hour and 40 minutes, they won't ...
France Premium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried e...
Regular
517 Views
9 replies
0 likes
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family member and it says the address isn't the same - but...
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family...
Moderator
187 Views
1 replies
0 likes
PlanPremium FamilyCountryUS My Question or IssueI don’t have the option to add a family member anywhere in the account setting, why is that?I followed all FQA guides on adding a new member but they all point to the same place under management members...
Plan Premium Family Country US My Question or Issue I don’t have the option to add a family member anywhere in the account setting, why is that? I followed all FQA guides on adding a n...
Spotify Star
173 Views
1 replies
0 likes
How can I download a playlist completely with the kids app. Do I really have to download track by track?
How can I download a playlist completely with the kids app. Do I really have to download track by track?
Visitor
6366 Views
6 replies
1 likes
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
Visitor
235 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. Please help. I have had no issue with my garmin venu 3 being con...
...r Issue Hi. Please help. I have had no issue with my garmin venu 3 being connected to my spotify account (premium family) until today. I have tried re-syncing, uninstalling, updating etc. My phone p...
Spotify Star
312 Views
1 replies
0 likes
PlanFamily PremiumCountryIndiaDeviceXiaomi 14 ultraOperating SystemXiaomi HyperOS 2.0.104.0 My Question or IssueWe purchased premium family plan back on July 3rd, 2024, and now on May 30th 2025 it's gone. Why?
Plan Family Premium Country India Device Xiaomi 14 ultra Operating System Xiaomi HyperOS 2.0.104.0 My Question or Issue We purchased premium family plan back on July 3rd, 2024, and n...
Moderator
245 Views
1 replies
0 likes
Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (obviously on purpose), I don't see the option. What is going on? H...
Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (o...
Visitor
1652 Views
8 replies
2 likes
PlanFamily premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI’m the manager of the plan and when I want to log in it just log in to another family member, not mine, and I don’t know how to ...
Plan Family premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue I’m the manager of the plan and when I want t...
Moderator
264 Views
1 replies
0 likes
I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
Moderator
3142 Views
7 replies
0 likes
I've just connected a laptop to my family account. Now I can't play spotif
I've just connected a laptop to my family account. Now I can't play spotif
Spotify Star
233 Views
1 replies
0 likes
PlanPlano FamiliarCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGostaria de mudar a forma de pagamento para o plano anual. Me ofertaram essa assinatura e e...
Plan Plano Familiar Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Gosta...
Spotify Star
17344 Views
7 replies
1 likes
Spotify is not recognising my home address when trying to sort my family premium account. PlanPremiumCountryUk DeviceiPhone 13 Operating SystemiOS 18.5 My Question or IssueI am unable to verify my home address for Spotify
Spotify is not recognising my home address when trying to sort my family premium account. Plan Premium Country Uk Device iPhone 13 Operating System iOS 18.5 My Q...
Spotify Star
192 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceIphone 14Operating Systemios My Question or IssueI bought the family premium plan, but first of all it did not let me add my family members by saying that we are not in the same location. Second of all, about 12 days ...
Plan Premium Country Singapore Device Iphone 14 Operating System ios My Question or Issue I bought the family premium plan, but first of all it did not let me add my family members b...
Spotify Star
312 Views
3 replies
0 likes
