Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan. Can you please assist as this is not really accepta...
I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac.Under Payment --> Saved payment cards, it states: To manage payment details for your monthly subscription, go to Account ove...
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
It does not allow me to remove or edit members on family plan
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
I have logged out and restarted device but it’s still happening.
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...
PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...
family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
Family planPremiumunited states/israel Device(iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium plan, around two months ago and had my family join. I had lived in another country (Israel) and eve...
Hi! I am currently unsubscribed from Spotify premium but got a family invite from a family member. When putting in the location given to me, I constantly get ‘There was a problem. Try again later.’ It only happens with this one location and I am pres...
The Find Address option keeps providing only 1 similar but it is the wrong postcode. Even when I type the whole thing in manually, I can't proceed.
I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...
PlanPremiumCountryMx My Question or IssueI have been trying to access the invitation to the family plan and after logging into my account and entering the address exactly like it is written from the owner/manager of the plan, all I get is "There was ...
We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...
PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...
When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? PlanPremiumCountryNetherlands DeviceiPhone SEOperating Syste...