Daugther no password, no email

[Papeye]

Plan

Free/Premium

Country

Germany

Device 
Samsung

Operating System

Android 

My Question or Issue

Hello together, 

My daughter has a new phone. Spotify is on her old one via Family Premium.

Unfortunately, she no longer knows her password, and the email in her Spotify account is no longer valid, meaning she no longer has access to it.

Is there any way for her to change her email or password?

Or do I have to invite her with a new account? But then she'll lose all her playlists, etc.

[Jose_M]

Hello @Papeye!

Thanks for reaching out. I'll try to help.

In this case, if your daughter is still logged into her account on any browser, she could follow these steps to update the email address linked to her account to an active one. She can also try logging in with Google, Samsung, Apple or Facebook if her account was linked to one of these services.

If none of the above does the trick, I'd recommend reaching out to Spotify's Customer Support team here. Hopefully, they can take a look backstage and help you further.

Let me know how this goes and have a nice day!

[Papeye]

Thank you 🙂!
But there you need your password to change the emailadress. I try the customer support. 

[Jose_M]

Hello @Papeye!

Thanks for your reply. Hope it goes well, if you have any other questions I might be able to help with, make sure to let me know.

https://open.spotify.com/track/5QIkWpgfZHlhUBI099FWnC