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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82175 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
62565 Views
26 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198138 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29673 Views
44 replies
4 likes
PlanPremium Family Plan CountryIndonesiaDeviceiPhone 16 /Macbook My Question or IssueLast February, my credit card somehow failed to autopay for the monthly subscription early this year (around February) and forced me to renew the Premium Family subs...
Plan Premium Family Plan Country Indonesia Device iPhone 16 /Macbook My Question or Issue Last February, my credit card somehow failed to autopay for the monthly subscription e...
Casual Listener
2865 Views
6 replies
2 likes
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium subscription. Well guess what Spotify, I did get a premium...
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium s...
Moderator
254 Views
1 replies
0 likes
FrancePremium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried everything, even talking to support for 1 hour and 40 minutes, they won't ...
France Premium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried e...
Regular
692 Views
9 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the Plan Manager for Premium Family and want to listen to audiobooks which are meant to ...
...he Plan Manager for Premium Family and want to listen to audiobooks which are meant to be free for 15hours a month. The play icon is locked, can you answer why?
Visitor
546 Views
4 replies
1 likes
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family member and it says the address isn't the same - but...
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family...
Moderator
268 Views
1 replies
0 likes
PlanPremium FamilyCountryUS My Question or IssueI don’t have the option to add a family member anywhere in the account setting, why is that?I followed all FQA guides on adding a new member but they all point to the same place under management members...
Plan Premium Family Country US My Question or Issue I don’t have the option to add a family member anywhere in the account setting, why is that? I followed all FQA guides on adding a n...
Spotify Star
235 Views
1 replies
0 likes
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
Visitor
306 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. Please help. I have had no issue with my garmin venu 3 being con...
...r Issue Hi. Please help. I have had no issue with my garmin venu 3 being connected to my spotify account (premium family) until today. I have tried re-syncing, uninstalling, updating etc. My phone p...
Spotify Star
404 Views
1 replies
0 likes
PlanFamily PremiumCountryIndiaDeviceXiaomi 14 ultraOperating SystemXiaomi HyperOS 2.0.104.0 My Question or IssueWe purchased premium family plan back on July 3rd, 2024, and now on May 30th 2025 it's gone. Why?
Plan Family Premium Country India Device Xiaomi 14 ultra Operating System Xiaomi HyperOS 2.0.104.0 My Question or Issue We purchased premium family plan back on July 3rd, 2024, and n...
Moderator
343 Views
1 replies
0 likes
PlanFamily premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI’m the manager of the plan and when I want to log in it just log in to another family member, not mine, and I don’t know how to ...
Plan Family premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue I’m the manager of the plan and when I want t...
Moderator
320 Views
1 replies
0 likes
I've just connected a laptop to my family account. Now I can't play spotif
I've just connected a laptop to my family account. Now I can't play spotif
Spotify Star
412 Views
1 replies
0 likes
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I’ve had for years. When it gets to the address part w...
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I...
Casual Listener
459 Views
3 replies
0 likes
Spotify is not recognising my home address when trying to sort my family premium account. PlanPremiumCountryUk DeviceiPhone 13 Operating SystemiOS 18.5 My Question or IssueI am unable to verify my home address for Spotify
Spotify is not recognising my home address when trying to sort my family premium account. Plan Premium Country Uk Device iPhone 13 Operating System iOS 18.5 My Q...
Spotify Star
236 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceIphone 14Operating Systemios My Question or IssueI bought the family premium plan, but first of all it did not let me add my family members by saying that we are not in the same location. Second of all, about 12 days ...
Plan Premium Country Singapore Device Iphone 14 Operating System ios My Question or Issue I bought the family premium plan, but first of all it did not let me add my family members b...
Spotify Star
363 Views
3 replies
0 likes
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
Visitor
398 Views
2 replies
0 likes
PlanFamily PremiumCountryHungaryDeviceNot relevantOperating SystemNot relevant My Question or IssueHey, so Up to now, I am/was the owner of the family spotify plan, but due to moving and other stuff, I want to cancel my current sub, and join with the...
Plan Family Premium Country Hungary Device Not relevant Operating System Not relevant My Question or Issue Hey, so Up to now, I am/was the owner of the family spotify plan, but due t...
Spotify Star
213 Views
1 replies
0 likes
Hi folks,Had to reactivate a Premium Family plan after 3 weeks shut down because off payment troubles.I can't find my members back again in the Family plan !How can I get them back on my plan without starting the complete invitation procedure again ?
Hi folks, Had to reactivate a Premium Family plan after 3 weeks shut down because off payment troubles. I can't find my members back again in the Family plan ! How can I get them back on my plan w...
Moderator
281 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDeviceWindows PC/ iphone 13Operating SystemWindows 11 My Question or IssueI think my spotify family plan is bugged, I have attempted inviting a few people and they keep on getting errors about not living in the same househo...
Plan Premium Family Country UK Device Windows PC/ iphone 13 Operating System Windows 11 My Question or Issue I think my spotify family plan is bugged, I have attempted inviting a f...
Spotify Star
229 Views
1 replies
0 likes
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be handled by Spotify?Thank you PlanFamilyCountryItaly
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be h...
Spotify Star
397 Views
1 replies
0 likes
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and would like her to have the audio books but it says on...
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and w...
Spotify Star
267 Views
1 replies
0 likes
