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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily PremiumCountryGermanyDeviceAll Redmi 10 ProOperating SystemAndroid My Question or Issue have Spotify Family. Living in Germany. Our two Kids use the Kids App. In the Kids App, all Disney Audiobooks can be clicked on, but then it says: Oops...
Hi there ! No close town or village to me comes as an option to location . Is there a way to paste coordinates? Tried from pc/ cellphone/ different networks/
There are no nearby landmarks or the like. All of the addresses are for other establishments, homes, or otherwise. This is for a Family Plan. Family on the plan both have older accounts that have successfully registered their address, made their acco...
Can I see my Plan member usage? I’d like to free up my family access if they aren’t using their accounts
Hello, i started my account in Czech republic and now i live in Slovakia. I want to join my husbands family subscription but it won’t let me change country to slovakia even though i change my card to Slovak card… I dont know what to do.. tried everyt...
Hallo, ich habe seit Ewigkeiten Premium Family Abo, aber ich habe plötzlich in meinem Profil keinen Zugriff mehr, es wird angezeigt, dass ich nur Spotify free haben. Was kann ich tun? Es werden jeden Monat 17.99 Euro v. konto abgebucht.
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PlanPremiumCountryUSADeviceiPhone XR, iPhone 16, PCOperating SystemiOS 18, Windows 10 My Question or IssueI own a duo plan but will be switching to a family plan. I’ve changed my address on my information, billing, and duo plan to match the family pl...
Hi everyone, I´m a Spotify Premium user since a few years. Soon we will get an premium family account in my house but I´m not the one who is creating it. So my question is if I need to cancel my premium account so I don´t pay for it anymore because I...
I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family plan will immediately lose access to Premium"
Hello , i have family premium plan and ads are running up all day
PlanPremiumCountryUSDeviceChrome, Firefox, SafariOperating SystemWindows 10, iOS17 My Question or IssueI am trying to enable explicit content on a member, but when I select the option to manage members, nothing is clickable. It's just a static list o...
Plan Premium Duo Country US Device Pixel 7, Asus Zenbook Operating System Android, Windows 11 HomeMy Question or Issue: As with most tech things, my kids are the early adopters. My son set up Duo Account as manager and I joined as a member. Now I wan...
PlanPremiumCountry\Portugal My Question or IssueI am experiencing difficulties adding my daughter, who lives with me, to our Spotify Premium Family plan. When I send the invitation and she tries to confirm her participation, we receive an error messa...
I am not the plan manager on our family plan and when I try to listen to an audiobook I get the following message... Request audiobook listening hours from your plan manager What happens when I click request hours. My plan manager hasn't been able to...
My Question or IssueI'm part of a premium family account and mine has stopped working as premium for about the past month, but mines the only account to be doing this. Everyone else's has been working fine and this has never happened before, how do I...
PlanPremiumCountryUSA DeviceSamsung s24+My Question or IssueYesterday, the mobile app showed a pop-up: "Tis the season to share Premium...". Today, I want to take advantage of this offer -- unfortunately, I can't find the pop-up and I can't find an e...
I have a Premium Family plan and I'm listening some ads during some podcasts. Do you know why? PlanPremiumCountryI live in New Zealand but my account is from Brazil.DeviceXiaomi 12 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...
something must be going on that new family members cannot select correct address as mineI myself cannot even modify it to another one that they can also use, because all addresses that show are very far away.please help
PlanPremium FamilyCountryNew ZealndDeviceiphone 13My Question or IssueI'm trying to add a member who is aged under 13. I've followed the instructions to login on my phone, go to settings / account / Premium Family / add members to your plan. The inst...