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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131430 Views
  • 32 replies
  • 8 likes
  • 131430 Views
  • 32 replies
  • 8 likes

When I try to join a family plan on given an error message.

"There was an error. Try again later"I have premium duo and I went and cancelled my plan but still getting the error. Please advice how to fix the issue.

  • Visitor
  • "There was an error. Try again later" I have premium duo and I went and cancelled my plan but still getting the error. Please advice how to fix the issue.
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 4 replies
  • 0 likes
  • 131 Views
  • 4 replies
  • 0 likes

Payment Issue With Turkey

i try to make a purchase and im not able to pay it. What i have tried.1. normal browser2. incognito mode3. check with my bank4. use my phone browser5. use my phone browser with incognito6. restart both my cpu and phoneUsing windows browser and iosNOT...

  • Newbie
  • i try to make a purchase and im not able to pay it. What i have tried. 1. normal browser 2. incognito mode 3. check with my bank 4. use my phone browser 5. use my phone browser with incognito ...
  • mn79
  • Visitor
  • 349 Views
  • 2 replies
  • 1 likes
  • 349 Views
  • 2 replies
  • 1 likes

Superuser Contribution Audiobooks

I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app

  • Visitor
  • I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app
  • Vasil
  • Moderator
  • 315 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 2 replies
  • 0 likes

using Spotify family simultaneously on Sonos and mobile simultaneously

Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...

  • Casual Listener
  • Hi,   I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account).    Now, I've g...
  • Billy-J
  • Spotify Star
  • 132 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • Small87
  • Visitor
  • 4224 Views
  • 34 replies
  • 0 likes
  • Premium for Family
  • 4224 Views
  • 34 replies
  • 0 likes

Superuser Contribution The Spotify premium invite can't recognize my email

I transferred my Spotify account to a new email to make sure it doesn't expire. My dad just got a Spotify premium plan and invited us but when I try to accept the invite and enter my home address, it says they couldn't find that address.

  • Visitor
  • I transferred my Spotify account to a new email to make sure it doesn't expire. My dad just got a Spotify premium plan and invited us but when I try to accept the invite and enter my home address, it...
  • Maria
  • Moderator
  • 73 Views
  • 1 replies
  • 1 likes
  • 73 Views
  • 1 replies
  • 1 likes

After entering the address in the family plan, I get an error

We changed from a Spotify Duo plan to a Family planToday is the day when the plan is cancelled but I still get an error after entering the home address on the Family planDo I need to do anything else?

  • Visitor
  • We changed from a Spotify Duo plan to a Family plan Today is the day when the plan is cancelled but I still get an error after entering the home address on the Family plan Do I need to do a...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

I cant join Spotify family. The person paying has changed.

I am trying to join a family plan, it says i cant not join. However the family is still same only the person paying has changed.

  • Visitor
  • I am trying to join a family plan, it says i cant not join. However the family is still same only the person paying has changed.
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Visa payments

PlanFamily/ premium CountryEgypt Device(Samsung Galaxy a24)Operating System(Android 14 ) My Question or IssueI'm trying to resubscribe to family premium by visa but it sends me a message that the payment method cannot be done. Why is that??

  • Visitor
  • Plan Family/ premium  Country Egypt  Device (Samsung Galaxy a24) Operating System (Android 14 )   My Question or Issue I'm trying to resubscribe to family premium by visa b...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification

Just upgraded to family and it won’t accept any address we try for my family members. Also doesn’t give me the option to update my own address

  • Visitor
  • Just upgraded to family and it won’t accept any address we try for my family members. Also doesn’t give me the option to update my own address
  • Susan_GP
  • Moderator
  • 113 Views
  • 3 replies
  • 0 likes
  • 113 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why did I get an email saying that my premium plan is going to end?

I'm the plan manager for my family's Spotify Family Plan. One day, I got an email saying that I cancelled the plan and so did the rest of the plan members. However, I didn't cancel and my account still says it'll be charged in the next monthly cycle....

  • Visitor
  • I'm the plan manager for my family's Spotify Family Plan. One day, I got an email saying that I cancelled the plan and so did the rest of the plan members. However, I didn't cancel and my account s...
  • MihailY
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Credit card not accepted

Just signed up for a premium family account and I get a message back that credit card payment not accepted.I checked my credit card info, my cc account and everything is in order. There is no reason for it to not be accepted.

  • Visitor
  • Just signed up for a premium family account and I get a message back that credit card payment not accepted. I checked my credit card info, my cc account and everything is in order. There is no r...
  • Bittencourt
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Can't Join Family Plan

PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
  • Heylinz1
  • Casual Listener
  • 304 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Ivelina
  • Moderator
  • 906 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 906 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify playing from one account on other family member's device

We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...

  • Casual Listener
  • We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile t...
  • Maria
  • Moderator
  • 1475 Views
  • 5 replies
  • 0 likes
  • 1475 Views
  • 5 replies
  • 0 likes

Spotify family member's account is stopping my playback

Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the account to the family subscription but it doesnt work.

  • Visitor
  • Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the a...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Pack familiar

Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun estando todos aqui en la casa y en la misma ubicación....

  • Visitor
  • Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun est...
  • osornios
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Publicité malgré abonnement famille ???

Bonjour, mon épouse qui se trouve sur mon abonnement famille vient de changer de GSM en prenant un Iphone et elle a des publicités après avoir chargé l’application que faire pour ne plus en avoir ? Merci pour votre réponse. Translation : "My wife whi...

  • Newbie
  • Bonjour, mon épouse qui se trouve sur mon abonnement famille vient de changer de GSM en prenant un Iphone et elle a des publicités après avoir chargé l’application que faire pour ne plus en avoir ? M...
  • osornios
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Can family members link accounts so that we can automatically play each other's playlists

We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?

  • Casual Listener
  • We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
  • Bittencourt
  • Spotify Star
  • 105 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 105 Views
  • 3 replies
  • 1 likes

Allowing Explicit content

PlanFamily PremiumCountryAustraliaDeviceMacbook Pro, iPhone XROperating System My Question or IssueMy dad and I have a Family Premium Plan. When he was setting up the account, he made sure to block explicit content. Later on, when I noticed I wasn't ...

  • Visitor
  • Plan Family Premium Country Australia Device Macbook Pro, iPhone XR Operating System   My Question or Issue My dad and I have a Family Premium Plan. When he was setting up the a...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes