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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177729 Views
  • 32 replies
  • 9 likes
  • 177729 Views
  • 32 replies
  • 9 likes

Spotify won’t accept any of my payment methods

PlanFree/PremiumCountry Device(iPhone 16 proOperating System(iOS 18.) My Question or Issuei recently had to get new credit cards as my wallet was stolen. I logged into Spotify to update my card details for my premium family account and it will not ac...

  • Newbie
  • ...ogged into Spotify to update my card details for my premium family account and it will not accept any of my payment methods I’ve tried my 3 valid credit/debit cards my PayPal account and I even bought a e...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Continuation of spotify family after KPN contract ending.

Hi, My Spotify family account is linked to my KPN contract. As I am planned to leave KPN, how do I continue with Spotify family?As I don't want to lose al our playlists and accounts for myself and my kids.Can I include (after contract end) all free a...

  • Newbie
  • Hi,   My Spotify family account is linked to my KPN contract. As I am planned to leave KPN, how do I continue with Spotify family? As I don't want to lose al our playlists and accounts for m...
  • Atkins1175
  • Visitor
  • 476 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 476 Views
  • 4 replies
  • 0 likes

Change from individual account to family account already prepaid [removed by Mod]

Plan Premium switch from individual account to family account Country Germany Device different My Question or Issue I would like to switch my individual account which I have already prepaid until [removed by Mod] to family account, is it possible? Th...

  • Regular
  • Plan Premium switch from individual account to family account Country Germany Device different     My Question or Issue   I would like to switch my individual a...
  • Bittencourt
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 267 Views
  • 3 replies
  • 0 likes

Solved!! Can I disable all videos and canvases for my child in our Family premium?

PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...

  • Newbie
  • Plan Premium Country Finland Operating System Android   My Question or Issue:   Our child is using Spotify on our Family premium. We would like for her to be able to listen to m...
  • srgmoseirngmoiserjng
  • Casual Listener
  • 2177 Views
  • 9 replies
  • 4 likes
  • Premium for Family
  • 2177 Views
  • 9 replies
  • 4 likes

Superuser Contribution How to add Kids between 13 and less than 18 years of age to premium family?

I can't add my kids (14 and 16 years old) to my premium for family accout.The kids app just allows th selection 0-6 years or 7 -12 years. --> Here is no choice for older kids possible.The standard registration for a new account does not allow to fina...

  • Visitor
  • I can't add my kids (14 and 16 years old) to my premium for family accout. The kids app just allows th selection 0-6 years or 7 -12 years. --> Here is no choice for older kids possible. The s...
  • Callofduty
  • Visitor
  • 38404 Views
  • 8 replies
  • 0 likes
  • 38404 Views
  • 8 replies
  • 0 likes

Joining family plan

I accepted the invitation to join the family plan and entered the code. I am on the plan now. The problem I have is with the App on my iPhone. It is still set to the free version how do I enable the family plan on my app. PlanFree/Premium to Family p...

  • Visitor
  • I accepted the invitation to join the family plan and entered the code. I am on the plan now. The problem I have is with the App on my iPhone. It is still set to the free version how do I enable t...
  • Bittencourt
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution updating address for family plan

cant find my address even any near by address, please guide me how to update my addressmy address in Google

  • Visitor
  • cant find my address even any near by address, please guide me how to update my address my address in Google <Snip - Moderator Edit>
  • Susan_GP
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 1 replies
  • 0 likes

Changing Country for Family Plan

PlanPremium Family PlanCountryUK/Pakistan My Question or IssueI opened my family account when I was living in the UK. My family and I have since moved to Pakistan - so all accounts will be in living in one home in Pakistan. My UK card and bank accoun...

  • Newbie
  •   Plan Premium Family Plan Country UK/Pakistan     My Question or Issue I opened my family account when I was living in the UK. My family and I have since moved to Pakistan - s...
  • danfd
  • Visitor
  • 436 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 436 Views
  • 2 replies
  • 1 likes

I added a family member but they can’t get the premium service

The family member appears in my list (I’m the manager). however, when they log in to the app on their iPhone, they don’t have access to the Premium Family service (just the free with ads service).

  • Visitor
  • The family member appears in my list (I’m the manager). however, when they log in to the app on their iPhone, they don’t have access to the Premium Family service (just the free with ads service).
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

Family premium - my kids are only here every 2 Weekends.

Hi, my doughters are with me only every 2 Weekends. Will this be problematic? 4 accounts are in teh same house and 2 only every 2 weekends. Patchwork. thxRené

  • Newbie
  • Hi,   my doughters are with me only every 2 Weekends. Will this be problematic?   4 accounts are in teh same house and 2 only every 2 weekends. Patchwork.   thx René
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution TIDAK BISA JOIN SPOTIFY PREMIUM

Kenapa ya tidak bisa join spotify premium dan keterangannya seperti ini "kamu tidak bisa gabung ke paket ini"

  • Visitor
  • Kenapa ya tidak bisa join spotify premium dan keterangannya seperti ini "kamu tidak bisa gabung ke paket ini"   
  • Susan_GP
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 1 replies
  • 0 likes

Merge family account into one person account when one family member is dead

I have premium family account for my husband and I and he died this year. Can I merge all of his playlists etc into my account without manually doing it? I have access to his account to login etc. I don't want to lose all his music, I have screen rec...

  • Casual Listener
  • I have premium family account for my husband and I and he died this year. Can I merge all of his playlists etc into my account without manually doing it? I have access to his account to login etc. I...
  • Maxim
  • Spotify Star
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Error Message "You Need to live at the same address"

I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...

  • Regular
  • I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address"  I have confirmed my address in the account s...
  • 31xzushgd7umc4y5zooq
  • Visitor
  • 53007 Views
  • 70 replies
  • 7 likes
  • Premium for Family
  • 53007 Views
  • 70 replies
  • 7 likes

Superuser Contribution Renew Family Plan

PlanFamily PremiumCountryMexicoDeviceIrrelevant Operating SystemIrrelevant My Question or IssueSpotify keeps reminding me that my Family Plan is going to end soon, and that I should subscribe if I want to keep it. But when I click on 'subscribe' it d...

  • Newbie
  • Plan Family Premium Country Mexico Device Irrelevant  Operating System Irrelevant    My Question or Issue Spotify keeps reminding me that my Family Plan is going to end s...
  • Yordan
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family members are having trouble with the address

My family members are trying to access the family plan but it keeps saying the addresses don’t match when they are typing in the same thing as me

  • Visitor
  • My family members are trying to access the family plan but it keeps saying the addresses don’t match when they are typing in the same thing as me
  • EduardoCov
  • Visitor
  • 1229 Views
  • 9 replies
  • 1 likes
  • 1229 Views
  • 9 replies
  • 1 likes

Superuser Contribution Can’t Join Family Plan For Next 12 Months?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Even though I was a family member before the family plan ended I was invited back but it doe...

  • Newbie
  • ...bsp; Even though I was a family member before the family plan ended I was invited back but it doesn’t let me join it keeps telling me that I have to wait 12 months which sounds absurdly unreal. I t...
  • RuudTiessen
  • Visitor
  • 2497 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2497 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't join a family plan

PlanPremiumCountrySlovenia My Question or IssueI had a Duo plan (that I paid for), but wanted to join a family plan, than another member of our family created. When I tried to join, there was no one else in the Duo plan. After inputting the address, ...

  • Newbie
  • Plan Premium Country Slovenia   My Question or Issue I had a Duo plan (that I paid for), but wanted to join a family plan, than another member of our family created. When I tried to j...
  • Yiğitt
  • Visitor
  • 1412 Views
  • 9 replies
  • 2 likes
  • Premium for Family
  • 1412 Views
  • 9 replies
  • 2 likes

Plan Manger cancels subscription - 12 month rule

PlanPremium FamilyPhilippines My Question or IssueWhat if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?

  • Regular
  • Plan Premium Family Philippines   My Question or Issue What if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?    
  • TomA4
  • Newbie
  • 2025 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 2025 Views
  • 2 replies
  • 1 likes