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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152808 Views
  • 32 replies
  • 9 likes
  • 152808 Views
  • 32 replies
  • 9 likes

Superuser Contribution A family member has new phone. How do I re-add their existing family profil

I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan

  • Visitor
  • I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
  • Dessi
  • Moderator
  • 634 Views
  • 3 replies
  • 0 likes
  • 634 Views
  • 3 replies
  • 0 likes

Removed from family plan without receiving verification email

PlanPremiumCountryAustraliaDeviceiPhone 13 Pro MaxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm currently studying overseas while using a family plan without any issue for the past 2 years but I was suddenly removed ...

  • Newbie
  • ...sing a family plan without any issue for the past 2 years but I was suddenly removed from my family plan without receiving any verification email yesterday.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 130 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution You can't join this plan Please try again later

I deleted an account and re-invited for a new account Before showing the address field, it gives this error" You can't join this plan Please try again later. Or find another Premium plan that's right for you."

  • Visitor
  • I deleted an account and re-invited for a new account Before showing the address field, it gives this error " You can't join this plan Please try again later. Or find another Premium plan that's...
  • CS00
  • Newbie
  • 654 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 654 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Holidayroad
  • Visitor
  • 1978 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 1978 Views
  • 8 replies
  • 2 likes

Update country / payment information

Hi there, I am a premium user and moved country 3 years ago. When trying to add new members to my family plan (that do live at my address) I get this "it seems you are not at the same place" thing. I have done the following: - updated my address in t...

  • Visitor
  • Hi there,   I am a premium user and moved country 3 years ago. When trying to add new members to my family plan (that do live at my address) I get this "it seems you are not at the same p...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 120 Views
  • 1 replies
  • 0 likes

How to login to one of the members family plan account

I can log in as the primary account holder but not as myself despite already having my own username.

  • Visitor
  • I can log in as the primary account holder but not as myself despite already having my own username.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Unable to download as Plan Manager

PlanPremium Family Country - NZ DeviceIphone 13pro My Question or IssueI have upgraded to Premium Family. As plan manager I am unable to download. All members of my family can but Spotify is saying “Remove all downloads on devices” before I can downl...

  • Visitor
  • Plan Premium Family  Country - NZ   Device Iphone 13pro   My Question or Issue I have upgraded to Premium Family. As plan manager I am unable to download. All members of my family...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 93 Views
  • 1 replies
  • 0 likes

I cannot join in the family plan

I was kicked out of the family plan because my wife forgot to pay for the family plan. We paid again, and when I tried to join, I got a warning saying that we don't live in the same country. We started the first membership 5 months ago. Our informati...

  • Casual Listener
  • I was kicked out of the family plan because my wife forgot to pay for the family plan. We paid again, and when I tried to join, I got a warning saying that we don't live in the same country. We s...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 2 likes

Solved!! Reset the 12 month lock

PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...

  • Casual Listener
  • Plan Premium Family   Situation So I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family...
  • TheArnilson
  • Casual Listener
  • 2021 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2021 Views
  • 5 replies
  • 1 likes

Superuser Contribution manage members link does not work/blank screen

I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!!I saw a post in May saying the issue was fixed, but it is not for me. I want to remove old members and add new ones and cannot.

  • Visitor
  • I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!! I saw a post in May saying the issue was fixed, but it is not for me. I want to r...
  • Maria
  • Moderator
  • 374 Views
  • 5 replies
  • 0 likes
  • 374 Views
  • 5 replies
  • 0 likes

Plan manager profile on plan member account

My wife set up a premium Spotify account years ago for our family of 4. Yesterday it said I needed to login in because my access expired. I did but after that I went in and it displays her profile, music etc. I removed myself from the plan, deleted t...

  • Visitor
  • My wife set up a premium Spotify account years ago for our family of 4. Yesterday it said I needed to login in because my access expired. I did but after that I went in and it displays her profile, m...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

Audio Books

I have a premium family plan. I am the creator of the account and have access to audio books.My wife would also like access to Audio books. Is there an option to upgrade the plan so she can listen to them?

  • Visitor
  • I have a premium family plan.  I am the creator of the account and have access to audio books. My wife would also like access to Audio books.  Is there an option to upgrade the plan so s...
  • haileyvv
  • Visitor
  • 112 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 112 Views
  • 1 replies
  • 1 likes

There is no invite link - Premuim Family

PlanPremium FamilyCountryUSA My Question or IssueI want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available. we only have 3 accounts and premium pays for up to 6. There is no "...

  • Visitor
  • Plan Premium Family Country USA   My Question or Issue I want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available....
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 1 replies
  • 0 likes

Premium member but can't access books

We have a Premium Family account, but only my husband (the account creator) can access audiobooks.

  • Visitor
  • We have a Premium Family account, but only my husband (the account creator) can access audiobooks.
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

upgrading from Duo ro Family plan

My daugther has playlist on her DUO plan When I upgrade ro Family plan can she keep her playlist from her DUO Plan Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My...

  • Visitor
  • My daugther has playlist on her DUO plan  When I upgrade ro Family plan can she keep her playlist from her DUO Plan     Free/Premium Country   Device (iPhone 8, S...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • Ukpauly1970
  • Newbie
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes

Lost Profile

PlanPremiumCountryAustralia My Question or IssueMy Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it attached again to the Family Account?

  • Newbie
  • Plan Premium Country Australia   My Question or Issue My Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it a...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 104 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • Rach2o
  • Visitor
  • 4540 Views
  • 13 replies
  • 0 likes
  • 4540 Views
  • 13 replies
  • 0 likes

Spotify kicked me from family plan, won’t let me rejoin and thinks i’m in a different country.

I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew back into the country TODAY and it’s kicked me from the...

  • Newbie
  • I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew b...
  • Not applicable
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 1 replies
  • 0 likes