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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134988 Views
  • 32 replies
  • 8 likes
  • 134988 Views
  • 32 replies
  • 8 likes

Superuser Contribution Paying but not the family admin - how can we cancel ?

PlanFamily PremiumCountryGermany My Question or IssueWeird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore. Payment is on the mothers credit card (obviously name on the cc cle...

  • Visitor
  • Plan Family Premium Country Germany   My Question or Issue Weird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore....
  • Joan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution using premium family plan after divorce

PlanPremiumCountryNetherlandsDeviceOneplus 6tOperating SystemAndroid 10 My Question or IssueWe are having a premium family plan with me, my wife and daughter. We are getting a divorce. I would like to keep my familyplan with my daughter, but my wife ...

  • Newbie
  • Plan Premium Country Netherlands Device Oneplus 6t Operating System Android 10   My Question or Issue We are having a premium family plan with me, my wife and daughter. We are g...
  • MartinT
  • Moderator
  • 2207 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 2207 Views
  • 7 replies
  • 0 likes

Solved!! My saved address is no longer valid so nobody else can join my family plan

PlanPremium FamilyCountryJapan My Question or IssueIt's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. My address on Google Maps used to be incorrect due to misuse of full and half wi...

  • Music Fan
  • Plan Premium Family Country Japan   My Question or Issue It's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification.   M...
  • cyclost
  • Music Fan
  • 165 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 3 replies
  • 0 likes

Change plan manager without losing downloaded content

PlanPremium FamilyCountryAustralia My Question or IssueI'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing my downloaded content? I have a lot downloaded as I travel remote for work ...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I'd like to change the plan manager to my wife, as she would like to listen to audiobooks.  Can I do this without losing m...
  • Ash212
  • Casual Listener
  • 126 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 126 Views
  • 2 replies
  • 1 likes

Solved!! What happens after the Family membership ends?

PlanPremiumCountry DeviceSamsung Galaxy S23 Ultra, Acer Nitro 5 LaptopOperating SystemAndroid 14, Windows 10 My Question or IssueMy family plan is near to end and I want to know what will happen. Will my family members be kicked out and I'll have to ...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S23 Ultra, Acer Nitro 5 Laptop Operating System Android 14, Windows 10   My Question or Issue My family plan is near to end and I w...
  • murilee
  • Newbie
  • 185 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 2 replies
  • 0 likes

finding address in family plan invitation problems

While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in ther...

  • Newbie
  • While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it f...
  • ribezaz
  • Rising Star 1
  • 142 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 142 Views
  • 1 replies
  • 1 likes

Change plan manager

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryEngland DeviceSamsung and AppkeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ...

  • Newbie
  • ...perating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am family plan manager but rarely use. 3 other members. Wife, daughter and son. Spotify used by kids. Im l...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • Peutel
  • Visitor
  • 951 Views
  • 6 replies
  • 2 likes
  • Premium for Family
  • 951 Views
  • 6 replies
  • 2 likes

Superuser Contribution Can't switch from Duo to Family

I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I click the invitation and enter our address (confirm...

  • Newbie
  • I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I...
  • Vasil
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo una cuenta premium con mi marido, cómo puedo unir las dos cuentas en una sola

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo. Plan Gratis/Premium País   Dispositivo (iPhone 8, ...
  • Eni
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address doesn't match, although I copy pasted the address

I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be po...

  • Visitor
  • I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, i...
  • Not applicable
  • 1952 Views
  • 6 replies
  • 1 likes
  • 1952 Views
  • 6 replies
  • 1 likes

Superuser Contribution Ayuda, no me acepta la dirección en mi plan familiar, me salí por accidente

Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo

  • Visitor
  • Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
  • Eni
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Switching from Plan Manager to Plan member in Windows 11

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueMy son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I switch the Spotify to him so he can see his music and not mine? He doesn’t hav...

  • Visitor
  • Plan Premium Country UK Device PC Operating System Windows 11   My Question or Issue My son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I sw...
  • Bittencourt
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many times can I join different families per year?

Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?

  • Casual Listener
  • Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?
  • Ivelina
  • Moderator
  • 15094 Views
  • 13 replies
  • 2 likes
  • Premium for Family
  • 15094 Views
  • 13 replies
  • 2 likes

Suddenly my premium account is terminatef

I've got a mail that someone changed my premium account. That person has done nothing! Now what?

  • Visitor
  • I've got a mail that someone changed my premium account. That person has done nothing! Now what?
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t login to Spotify kids

I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...

  • Visitor
  • I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is h...
  • Bagelyum
  • Newbie
  • 2887 Views
  • 24 replies
  • 0 likes
  • 2887 Views
  • 24 replies
  • 0 likes

I have moved overseas and want my kids to still access family plan but not

I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access

  • Casual Listener
  • I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

What happens to my 3 month gift card if I switch my subscription?

Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?

  • Newbie
  • Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

why was I kicked out of a family plan because I was in another country?

I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US after I saw that notification.

  • Visitor
  • I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US a...
  • ribezaz
  • Rising Star 1
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes