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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27593 Views
44 replies
4 likes
PlanPremium Family CountryDenmark DeviceiPhone 15, iPad Air M3 Operating SystemiOS My Question or IssueHi, I've added accounts for my children ages 8 and 5.However, when I log into Spotify with their accounts I am unable to browse, or search for, pod...
Plan Premium Family Country Denmark Device iPhone 15, iPad Air M3 Operating System iOS My Question or Issue Hi, I've added accounts for my c...
Spotify Star
124 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
83 Views
1 replies
0 likes
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
Visitor
882 Views
7 replies
2 likes
My parents wanted to use their old phone just for music.I've got a family premium account, and they already use one of the sub-accounts on their current phone.I was hoping to add that same sub-account to their old phone too, so they could use it on b...
My parents wanted to use their old phone just for music. I've got a family premium account, and they already use one of the sub-accounts on their current phone. I was hoping to add that same sub-a...
Moderator
119 Views
1 replies
0 likes
Hello there,I just bought two android tablets for our kids and installed Spotify Kids on both. For each of them I created an own Spotify Kids Account. The older got the 6-12 playlist, the younger one the 0-6. I can see them on my family owner account...
...ne the 0-6. I can see them on my family owner account, everything looks fine. However, the younger kid can switch to the account of the older brother just by selecting it. They go to the "Who is u...
Visitor
2773 Views
13 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S23 and a Windows 10 Dell LaptopOperating SystemAndroid and Windows 10 My Question or IssueWe pay for the premium family membership and we still hear commercials during the podcast 'Case 63'. I'm not talking ...
Plan Premium Country USA Device Samsung Galaxy S23 and a Windows 10 Dell Laptop Operating System Android and Windows 10 My Question or Issue We pay for the premium family m...
Visitor
2815 Views
4 replies
2 likes
PlanPremium IndividualCountryGermany DE My Question or IssueI found no information what happens when I switch my account to a Family Maintainer Account?At the moment my german spotify individual account is topped up a balance that is enough for about...
Plan Premium Individual Country Germany DE My Question or Issue I found no information what happens when I switch my account to a Family Maintainer Account? At the moment my g...
Casual Listener
124 Views
2 replies
0 likes
Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...
Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
Newbie
40256 Views
46 replies
5 likes
PlanPremiumCountryCanadaMy Question or IssueHey team, I recently had one of my roommates living with me say he got an email to verify his address, when he typed in what should we our address, it's tell him that it doesn't match what's on our family a...
...ddress, it's tell him that it doesn't match what's on our family account. When I tried to go into my account to verify the address is set up correctly (I'm the main owner of the account), it's only s...
Visitor
794 Views
4 replies
0 likes
Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
Regular
5799 Views
44 replies
3 likes
my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?
my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
Visitor
15758 Views
10 replies
0 likes
I somehow got logged off of family plan and couldn't log back in. While trying to recover it I deleted app and then downloaded. When I tried to log back in I accidentally started a new free acct. When I eventually got back onto the family plan it onl...
I somehow got logged off of family plan and couldn't log back in. While trying to recover it I deleted app and then downloaded. When I tried to log back in I accidentally started a new free a...
Spotify Star
87 Views
1 replies
0 likes
Hello, I need some help. So I added my sister to my plan and it appears she got in but as she opens spotify it still appears to “get spotify premium. And i check on my account and it does appear as her in it?? What is happening???
Hello, I need some help. So I added my sister to my plan and it appears she got in but as she opens spotify it still appears to “get spotify premium. And i check on my account and it does appear as h...
Moderator
140 Views
3 replies
0 likes
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
Not applicable
11260 Views
17 replies
0 likes
PlanFamilia PremiumPaísMéxicoDispositivo(iPhone 10)Sistema operativo(iOS)Mi pregunta o problemaMi hermana abandonó el plan familiar, pero luego se volvió a unir. Le envié el enlace, pero cuando agregó la dirección, Spotify le mostró el mensaje "Nuest...
Plan Familia Premium País México Dispositivo (iPhone 10) Sistema operativo (iOS) Mi pregunta o problema Mi hermana abandonó el plan familiar, pero luego se volvió a unir. Le envié el enlac...
Spotify Star
112 Views
1 replies
0 likes
I have a family plan. My son (12) has an account - not a kids one. I can't remember what we did when we signed him up on his iphone. He now has a new phone and wants to login into his spotify account, however neither of us have any idea what email ad...
I have a family plan. My son (12) has an account - not a kids one. I can't remember what we did when we signed him up on his iphone. He now has a new phone and wants to login into his spotify a...
Newbie
889 Views
5 replies
0 likes
So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. Imagine my surprise when I hear my son listening to explici...
So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. &n...
Moderator
1731 Views
3 replies
0 likes
PlanPremiumCountryNorwayDevice(iPhone 15)System(iOS) My Question or IssueHi Spotify! I have a problem where I get charged double - and I believe it may be because I am paying for my daughters Spotify accounts from a family account, but then also get ...
...aying for my daughters Spotify accounts from a family account, but then also get charged for an individual account. Finally, my wife wants to join the family account but when I log in I only see my i...
Moderator
199 Views
3 replies
0 likes
PlanFamily PremiumCountryItalyDeviceSamsung galaxy a71 - Notebook - tabletOperating SystemAndroid 13 - Windows 11My Question or IssueHello,Until a few days ago, I was listening to a song that now appears grey with a circle containing a (-) next to it...
Plan Family Premium Country Italy Device Samsung galaxy a71 - Notebook - tablet Operating System Android 13 - Windows 11 My Question or Issue Hello, Until a few days ago, I was listening t...
Spotify Star
227 Views
3 replies
0 likes
family plan Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve signed up for the family plan so other devices can listen separately but on both devices, on...
family plan Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve s...
Spotify Star
544 Views
1 replies
0 likes
