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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150301 Views
  • 32 replies
  • 9 likes
  • 150301 Views
  • 32 replies
  • 9 likes

Superuser Contribution Can't join Premium Family Plan

My Question or Issue I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later". I've had premium individual and premium duo during the year and I already canc...

  • Newbie
  •   My Question or Issue   I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later".   I...
  • Not applicable
  • 5148 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 5148 Views
  • 5 replies
  • 1 likes

Superuser Contribution How to change account owner

Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?

  • Newbie
  • Hello. We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
  • Danielle41
  • Casual Listener
  • 19171 Views
  • 21 replies
  • 0 likes
  • Account
  • 19171 Views
  • 21 replies
  • 0 likes

Superuser Contribution Using Spotify Family with Alexa

Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of...

  • Casual Listener
  • Hi All,   I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house. The problem I have is that if I'm listening on my phone o...
  • nbs3000
  • Music Fan
  • 5004 Views
  • 16 replies
  • 2 likes
  • Premium for Family
  • 5004 Views
  • 16 replies
  • 2 likes

Superuser Contribution Gifting Two Months to a Friend

PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...

  • Newbie
  • Plan Premium Family My Question or Issue Joined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never t...
  • kst23
  • Visitor
  • 28682 Views
  • 23 replies
  • 3 likes
  • Premium for Family
  • 28682 Views
  • 23 replies
  • 3 likes

Superuser Contribution A family member has new phone. How do I re-add their existing family profil

I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan

  • Visitor
  • I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
  • Dessi
  • Moderator
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Removed from family plan without receiving verification email

PlanPremiumCountryAustraliaDeviceiPhone 13 Pro MaxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm currently studying overseas while using a family plan without any issue for the past 2 years but I was suddenly removed ...

  • Newbie
  • ...sing a family plan without any issue for the past 2 years but I was suddenly removed from my family plan without receiving any verification email yesterday.
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution You can't join this plan Please try again later

I deleted an account and re-invited for a new account Before showing the address field, it gives this error" You can't join this plan Please try again later. Or find another Premium plan that's right for you."

  • Visitor
  • I deleted an account and re-invited for a new account Before showing the address field, it gives this error " You can't join this plan Please try again later. Or find another Premium plan that's...
  • CS00
  • Casual Listener
  • 620 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 620 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Holidayroad
  • Visitor
  • 1862 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 1862 Views
  • 8 replies
  • 2 likes

Update country / payment information

Hi there, I am a premium user and moved country 3 years ago. When trying to add new members to my family plan (that do live at my address) I get this "it seems you are not at the same place" thing. I have done the following: - updated my address in t...

  • Visitor
  • Hi there,   I am a premium user and moved country 3 years ago. When trying to add new members to my family plan (that do live at my address) I get this "it seems you are not at the same p...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

How to login to one of the members family plan account

I can log in as the primary account holder but not as myself despite already having my own username.

  • Visitor
  • I can log in as the primary account holder but not as myself despite already having my own username.
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Unable to download as Plan Manager

PlanPremium Family Country - NZ DeviceIphone 13pro My Question or IssueI have upgraded to Premium Family. As plan manager I am unable to download. All members of my family can but Spotify is saying “Remove all downloads on devices” before I can downl...

  • Visitor
  • Plan Premium Family  Country - NZ   Device Iphone 13pro   My Question or Issue I have upgraded to Premium Family. As plan manager I am unable to download. All members of my family...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 1 replies
  • 0 likes

Solved!! on vacation in other country and setting up family plan

PlanPremium My Question or IssueWe are residents of the USA and that's where I setup my Premium account. Now we are travelling in Malaysia, we are all in the same house, and want to setup Premium for Family for my wife and two kids (12+). None of the...

  • Visitor
  • ...etup Premium for Family for my wife and two kids (12+). None of them have a Spotify account yet.   Sending the invite to my wife worked fine; she created her Spotify account using Facebook and w...
  • wagersantonio
  • Casual Listener
  • 7995 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 7995 Views
  • 2 replies
  • 0 likes

I cannot join in the family plan

I was kicked out of the family plan because my wife forgot to pay for the family plan. We paid again, and when I tried to join, I got a warning saying that we don't live in the same country. We started the first membership 5 months ago. Our informati...

  • Casual Listener
  • I was kicked out of the family plan because my wife forgot to pay for the family plan. We paid again, and when I tried to join, I got a warning saying that we don't live in the same country. We s...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 2 likes

Solved!! Reset the 12 month lock

PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...

  • Casual Listener
  • Plan Premium Family   Situation So I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family...
  • TheArnilson
  • Casual Listener
  • 1735 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 1735 Views
  • 5 replies
  • 1 likes

Superuser Contribution manage members link does not work/blank screen

I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!!I saw a post in May saying the issue was fixed, but it is not for me. I want to remove old members and add new ones and cannot.

  • Visitor
  • I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!! I saw a post in May saying the issue was fixed, but it is not for me. I want to r...
  • Maria
  • Moderator
  • 260 Views
  • 5 replies
  • 0 likes
  • 260 Views
  • 5 replies
  • 0 likes

Plan manager profile on plan member account

My wife set up a premium Spotify account years ago for our family of 4. Yesterday it said I needed to login in because my access expired. I did but after that I went in and it displays her profile, music etc. I removed myself from the plan, deleted t...

  • Visitor
  • My wife set up a premium Spotify account years ago for our family of 4. Yesterday it said I needed to login in because my access expired. I did but after that I went in and it displays her profile, m...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes

Audio Books

I have a premium family plan. I am the creator of the account and have access to audio books.My wife would also like access to Audio books. Is there an option to upgrade the plan so she can listen to them?

  • Visitor
  • I have a premium family plan.  I am the creator of the account and have access to audio books. My wife would also like access to Audio books.  Is there an option to upgrade the plan so s...
  • haileyvv
  • Visitor
  • 89 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 1 likes

There is no invite link - Premuim Family

PlanPremium FamilyCountryUSA My Question or IssueI want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available. we only have 3 accounts and premium pays for up to 6. There is no "...

  • Casual Listener
  • Plan Premium Family Country USA   My Question or Issue I want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available....
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 85 Views
  • 1 replies
  • 0 likes

Premium member but can't access books

We have a Premium Family account, but only my husband (the account creator) can access audiobooks.

  • Visitor
  • We have a Premium Family account, but only my husband (the account creator) can access audiobooks.
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes