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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20262 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179309 Views
32 replies
9 likes
Hi,a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio. Any idea how to fix this?Michael
Hi, a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio. Any idea how to fix this? Michael
Newbie
7659 Views
3 replies
0 likes
Hello , i have family premium plan and ads are running up all day
Hello , i have family premium plan and ads are running up all day
Casual Listener
1389 Views
13 replies
0 likes
Premium Family PlanAustralia I have received a request for a family member to purchase audiobook hours - I have clicked on the "Get Hours" option in the email but there is no way to purchase audiobook hours for him - it just takes me to my account. I...
Premium Family Plan Australia I have received a request for a family member to purchase audiobook hours - I have clicked on the "Get Hours" option in the email but there is no way to p...
Moderator
4759 Views
19 replies
0 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20262 Views
44 replies
4 likes
Plan: Premium for FamilyCountry: Netherlands My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan.When trying to add her again, we get the "can't be added for the next 12 mon...
Plan: Premium for Family Country: Netherlands My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan. W...
Casual Listener
4466 Views
25 replies
4 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Visitor
33658 Views
21 replies
2 likes
PlanPremiumCountry BrazilDeviceiPhone 5 and computer.Operating SystemiOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to another, and charged me $ 10 ($ 2.75) for this simple information update. This situati...
Plan Premium Country Brazil Device iPhone 5 and computer. Operating System iOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to ...
Spotify Star
920 Views
3 replies
1 likes
PlanPremium familyCountryindiaDevicelaptopOperating Systemwindows 11 My Question or Issuei have been trying to add my friends in my premium family but whenever they enter the address it says "this plan is not for you" . I tried connecting with Spotif...
Plan Premium family Country india Device laptop Operating System windows 11 My Question or Issue i have been trying to add my friends in my premium family but whenever they enter t...
284 Views
0 replies
0 likes
PlanPremiumCountryBrasil Device(iPhone xr)Operating System(iOS 10) My Question or IssueI can't join a new family plan, I had to use another account to join because it's showing me that I can only join another person's family plan in 12 months.
Plan Premium Country Brasil Device (iPhone xr) Operating System (iOS 10) My Question or Issue I can't join a new family plan, I had to use another account to join because i...
Spotify Star
305 Views
1 replies
0 likes
Ich möchte bei unserem Familien Abo einen Kinderaccount in einen normalen Account umwandeln. Geht das? Wenn ja, wie?
Ich möchte bei unserem Familien Abo einen Kinderaccount in einen normalen Account umwandeln. Geht das? Wenn ja, wie?
Spotify Star
187 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I am unable to login to my family plan which was created by my son. I was previously on it but he created a diffe...
...ogin to my family plan which was created by my son. I was previously on it but he created a different one and now I cant sign inn it says out address isn’t the same but it is. Can someone please look i...
Moderator
96 Views
1 replies
0 likes
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I’ve had for years. When it gets to the address part w...
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I...
Casual Listener
362 Views
3 replies
0 likes
PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...
Plan Free Country Slovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I h...
Visitor
1911 Views
5 replies
0 likes
PlanFree/PremiumCountryBrasil DeviceSamsung Galaxy A55 Operating SystemAndroid My Question or IssueNão consigo acessar o plano família. Minha irmã e eu pagamos pelo Premium duo a um tempo atrás, e então meu pai decidiu fazer o plano família. Entretan...
Plan Free/Premium Country Brasil Device Samsung Galaxy A55 Operating System Android My Question or Issue Não consigo acessar o plano família. Minha irmã e eu paga...
Spotify Star
165 Views
1 replies
0 likes
PlanPremium Family Plan CountryIndonesiaDeviceiPhone 16 /Macbook My Question or IssueLast February, my credit card somehow failed to autopay for the monthly subscription early this year (around February) and forced me to renew the Premium Family subs...
Plan Premium Family Plan Country Indonesia Device iPhone 16 /Macbook My Question or Issue Last February, my credit card somehow failed to autopay for the monthly subscription e...
Spotify Star
220 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...
Plan Premium Country United States Device iPod Touch Operating System iOS 15.7.8 My Question or Issue I am trying to add an additional account to my Premium plan. It is a Kids Spotif...
Casual Listener
1577 Views
4 replies
0 likes
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium subscription. Well guess what Spotify, I did get a premium...
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium s...
Moderator
170 Views
1 replies
0 likes
FrancePremium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried everything, even talking to support for 1 hour and 40 minutes, they won't ...
France Premium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried e...
Regular
513 Views
9 replies
0 likes
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family member and it says the address isn't the same - but...
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family...
Moderator
184 Views
1 replies
0 likes
PlanPremium FamilyCountryUS My Question or IssueI don’t have the option to add a family member anywhere in the account setting, why is that?I followed all FQA guides on adding a new member but they all point to the same place under management members...
Plan Premium Family Country US My Question or Issue I don’t have the option to add a family member anywhere in the account setting, why is that? I followed all FQA guides on adding a n...
Spotify Star
171 Views
1 replies
0 likes
