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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I pay for a family account that is in my wife's name. So far, we've both been able to enjoy Spotify Premium. Last week I was no longer able to use the Premium offer. I found out that I had been removed from the family subscription because I hadn't co...
PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6 ProOperating SystemWindows 11 My Question or IssueI have just cancelled the premium I was receiving through my phone plan and purchased Duo to share with a family member, we live in a fairly isolat...
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
PlanFamily PremiumCountryGermanyDeviceiPhone, SONOSOperating System(iOS 17.6.1) My Question or IssueHi community,since many months/years my family account worked properly by using different members in the plan. But since a couple of weeks I observe a...
I CANT INVITE IT SHOWS YOU NEED TO LIVE IN SAME COUNTRY SOMETHING LIKE THIS.
We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the duo nor the family
My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan. Can you please assist as this is not really accepta...
Last week Spotify removed me from my family plan saying " We believe that you’ve been using this plan from a country other than the country where the plan owner purchased the subscription", which is obviously not true. When i try to join again they s...
I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac.Under Payment --> Saved payment cards, it states: To manage payment details for your monthly subscription, go to Account ove...
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
It does not allow me to remove or edit members on family plan
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
I have logged out and restarted device but it’s still happening.
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...
PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...
family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
Family planPremiumunited states/israel Device(iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium plan, around two months ago and had my family join. I had lived in another country (Israel) and eve...