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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135034 Views
  • 32 replies
  • 8 likes
  • 135034 Views
  • 32 replies
  • 8 likes

Cant add family members afteer moving countrty

My family and I have just moved from UK to France. In the UK we all had UK Spotify accounts. We all moved to France so I've just set up a Family Premium account for us. The address on the account was set as our French home. My profile shows the accou...

  • Casual Listener
  • My family and I have just moved from UK to France.  In the UK we all had UK Spotify accounts.  We all moved to France so I've just set up a Family Premium account for us.  The a...
  • Maxim
  • Spotify Star
  • 263 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 7 replies
  • 0 likes

I invited family member but address does not match even though it's correct

I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my brother then?

  • Visitor
  • I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my b...
  • Billy-J
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't select the location

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...

  • Casual Listener
  • My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...
  • fernandacanuto-br
  • Visitor
  • 550 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 550 Views
  • 8 replies
  • 0 likes

Can't add family members to our family premium account

Hello,We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing members, but there is no option or link to add additional members. W...

  • Casual Listener
  • Hello, We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing m...
  • Maxim
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 3 replies
  • 0 likes

Set up family plan on wrong account

PlanPremiumCountryUKDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a family plan on one of my accounts but need it on a different account. I've set family plan up on the 2nd account but now my family...

  • Casual Listener
  • Plan Premium Country UK Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I set up a family plan on one of my accounts but need it o...
  • Maxim
  • Spotify Star
  • 156 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 156 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Ivelina
  • Moderator
  • 1229 Views
  • 15 replies
  • 1 likes
  • 1229 Views
  • 15 replies
  • 1 likes

Can’t join another family plan despite over 12 months???

PlanCurrently freeCountryMalaysiaDeviceiPhone 15 ProOperating SystemiOS 17.4 My Question or IssueGot kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 ...

  • Newbie
  •     Plan Currently free Country Malaysia Device iPhone 15 Pro Operating System iOS 17.4   My Question or Issue Got kicked out of my family plan since it’s the s...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 5 Members of my Amazon Household + 5 Spotify Family Plan Profiles

PlanPremium Family My Question or IssueI have 5 members in my Amazon Household.I have 5 Profiles in my Spotify Family Plan.Everyone has their own Echo Device.I am certain there must be some way for each of us to be listening to our own profile simult...

  • Casual Listener
  • Plan Premium Family   My Question or Issue I have 5 members in my Amazon Household. I have 5 Profiles in my Spotify Family Plan. Everyone has their own Echo Device. I am certain there m...
  • johnhyland
  • Casual Listener
  • 3053 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 3053 Views
  • 14 replies
  • 0 likes

Playlists and saved songs missing after being removed from family plan

Hello, I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used. However, I do not see any of my playlists. Is there a way to recover?

  • Visitor
  • Hello,   I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used.  However, I do not see any of m...
  • ribezaz
  • Rising Star 1
  • 102 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 102 Views
  • 1 replies
  • 1 likes

Superuser Contribution ¿Por que a la persona que invite no encuentra la dirección?

Hola.La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la direcc...

  • Visitor
  • Hola. La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque...
  • AlejaR
  • Moderator
  • 164 Views
  • 4 replies
  • 0 likes
  • 164 Views
  • 4 replies
  • 0 likes

Increased bill after updating payment details

PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...

  • Visitor
  • Plan Family Premium Country UK     My Question or Issue I've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says m...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 0 likes

premium family

i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore

  • Visitor
  • i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore 
  • ribezaz
  • Rising Star 1
  • 132 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family Germany

Hi,we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email address yet but is too old for Spotify kids. How do we re...

  • Visitor
  • Hi, we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email a...
  • Novy
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

Can I see activity/usage by individual family plan members as a owner?

My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding billing. PlanPremium FamilyCountryATDevice(Samsung Galaxy S10+)Op...

  • Casual Listener
  • My Question or Issue:  Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding b...
  • KatesHere
  • Community Legend
  • 4080 Views
  • 6 replies
  • 2 likes
  • Premium for Family
  • 4080 Views
  • 6 replies
  • 2 likes

Can't join my family plan

PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...

  • Visitor
  •   Plan Family Premium Country Paraguay  Device (Xiaomi Redmi Note 9) Operating System ( Android)   My Question or Issue I was invited to join my family's plan but when i g...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 1 likes

Problem

Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...

  • Casual Listener
  • Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama. He tells me that from his cell p...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Unable to join the family plan - Genetic Error

PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...

  • Newbie
  •   Plan Family Country Australia  Device Mac Pro M2 Operating System (iOS 13)   My Question or Issue When I invite my family member who has an existing premium account l...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Reset the 12 month lock

PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...

  • Casual Listener
  • Plan Premium Family   Situation So I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family...
  • bentus
  • Visitor
  • 465 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 465 Views
  • 3 replies
  • 0 likes