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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150418 Views
  • 32 replies
  • 9 likes
  • 150418 Views
  • 32 replies
  • 9 likes

Superuser Contribution Why are some children's stories blocked when I block explicit content

My children love listening to Sheriff Labrador and Koala Moon. Since creating an under 13 account for them and selecting hide explicit content these stories are no longer available on their account.

  • Visitor
  • My children love listening to Sheriff Labrador and Koala Moon. Since creating an under 13 account for them and selecting hide explicit content these stories are no longer available on their account.
  • Joan
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I transfer my account from my Family account without having to create a whole new account?

I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then create a new family account with my wife, she’s on he...

  • Casual Listener
  • I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then c...
  • MihailY
  • Moderator
  • 26382 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 26382 Views
  • 9 replies
  • 0 likes

I’m not getting emails for Spotify invoices

I would like to request a copy of all my receipts/invoices sent to my email.I’ve confirmed our account information is correct. I’ve also checked my junk folder

  • Newbie
  • I would like to request a copy of all my receipts/invoices sent to my email. I’ve confirmed our account information is correct. I’ve also checked my junk folder
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

i need an account for my 10 years old child

I cant create an account for my 10 years child, so how can invite her to duo plan?

  • Visitor
  • I cant create an account for my 10 years child, so how can invite her to duo plan?
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email already taken

Hi!I'm in the UK. Using Spotify on My computer and on my phone..I need to confirm my email address, I'm on someone's family plan.The problem is that the email address of my account is a yahoo one where they have deleted all emails in my account.So I ...

  • Visitor
  • Hi! I'm in the UK. Using Spotify on My computer and on my phone.. I need to confirm my email address, I'm on someone's family plan. The problem is that the email address of my account is a y...
  • Not applicable
  • 223 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't verify my address

My father has a family plan membership and I wanted to join his family plan as my individual plan subscription had ended and I was now on the free plan. I put in the registered address but it gave me an error saying that I don't live in the same coun...

  • Casual Listener
  • My father has a family plan membership and I wanted to join his family plan as my individual plan subscription had ended and I was now on the free plan. I put in the registered address but it gave m...
  • Meinnean
  • Music Fan
  • 490 Views
  • 14 replies
  • 3 likes
  • Premium for Family
  • 490 Views
  • 14 replies
  • 3 likes

ads in premium plan

Hello , i have family premium plan and ads are running up all day

  • Visitor
  • Hello , i have family premium plan and ads are running up all day
  • Bittencourt
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Solved!! Family plan address verification

I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help!

  • Casual Listener
  • I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help! 
  • ti15
  • Visitor
  • 4522 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 4522 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can’t add my daughter to family plan -“there is a problem, try later”

PlanFamily Premiumdaughter is already Premium duo and can’t join family plan. My Question or IssueI upgraded to the Family plan so we don’t have to pay for four separate subscriptions. i had no issues adding my wife and other daughter who was on prem...

  • Casual Listener
  •   Plan Family Premium daughter is already Premium duo and can’t join family plan.    My Question or Issue I upgraded to the Family plan so we don’t have to pay for four s...
  • Eni
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t join family plan

I have just cancelled a duo premium plan, which will expire on the 30th September. I am trying to join a family plan, and have put the address is which I’ve checked is correct and matches the manager of the family plan, but it keeps saying ‘There was...

  • Newbie
  • I have just cancelled a duo premium plan, which will expire on the 30th September. I am trying to join a family plan, and have put the address is which I’ve checked is correct and matches the m...
  • Joan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 120 Views
  • 1 replies
  • 0 likes

Hey there, I couldn't add my family member into my plan.

They have been removed from my family plan out of nowhere and I sent them the link to rejoin but it could not be done as your system indicating that they are in different country. They are residing in the same address, the only things different is mo...

  • Casual Listener
  • They have been removed from my family plan out of nowhere and I sent them the link to rejoin but it could not be done as your system indicating that they are in different country. They are residing i...
  • Maxim
  • Spotify Star
  • 281 Views
  • 9 replies
  • 1 likes
  • 281 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Switch family manager

Hi, I have got a family subscription. Unfortunatelly the family management account is set to one of my kids.Is it possible to switch it to one of the other family accounts as "master account"? Thanks and regards

  • Newbie
  • Hi,   I have got a family subscription. Unfortunatelly the family management account is set to one of my kids. Is it possible to switch it to one of the other family accounts as "master a...
  • csrj8cns5illu90ckh85
  • Newbie
  • 65293 Views
  • 47 replies
  • 8 likes
  • Premium for Family
  • 65293 Views
  • 47 replies
  • 8 likes

Superuser Contribution Familienmitglied Adresse wird nicht akzeptiert

HalloBei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann dager meinen Sohn nicht bei Spotify Premium registrieren.Danke für die Hilfe

  • Newbie
  • Hallo Bei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann  dager meinen Sohn nicht&...
  • Gernot123
  • Newbie
  • 1027 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1027 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify won't allow family member to join

Hello,I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in Ireland. He has a free account and I had premium. Can ...

  • Visitor
  • Hello, I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in I...
  • Not applicable
  • 893 Views
  • 7 replies
  • 0 likes
  • 893 Views
  • 7 replies
  • 0 likes

Superuser Contribution I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

  • Newbie
  • I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I c...
  • Not applicable
  • 26804 Views
  • 28 replies
  • 3 likes
  • Premium for Family
  • 26804 Views
  • 28 replies
  • 3 likes

Cannot create Kids profile

For some reason I don’t seem to be able to create a Kids profile in my Spotify Family account. In my account management page, I can invite new members in the free slots, but there is no option to use them for a Kids account?in the Spotify online manu...

  • Casual Listener
  • For some reason I don’t seem to be able to create a Kids profile in my Spotify Family account.   In my account management page, I can invite new members in the free slots, but there is no o...
  • Maxim
  • Spotify Star
  • 172 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 5 replies
  • 0 likes

Changing the Admin Account on a Spotify Family Plan

I have a Spotify Family account that includes accounts for myself, my wife, and our four children. This setup has worked perfectly for years, and we all use it intensively and with great satisfaction. However, there’s been a minor issue for years tha...

  • Visitor
  • I have a Spotify Family account that includes accounts for myself, my wife, and our four children. This setup has worked perfectly for years, and we all use it intensively and with great s...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I can't join my family plan, I was apart of it and its the same people

Our family plan ended and my mom switched the payment method and restarted our plan up but now I am unable to join because it said I was apart of a plan already

  • Visitor
  • Our family plan ended and my mom switched the payment method and restarted our plan up but now I am unable to join because it said I was apart of a plan already
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • juliusb2004
  • Visitor
  • 1544 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 1544 Views
  • 8 replies
  • 2 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • cateb7y56unftxhtbuxl
  • Newbie
  • 4897 Views
  • 35 replies
  • 0 likes
  • Premium for Family
  • 4897 Views
  • 35 replies
  • 0 likes