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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72941 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88613 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70340 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203392 Views
265 replies
33 likes
I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use my own Spotify at all, I have had to update my coun...
I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use ...
Visitor
3685 Views
9 replies
0 likes
PlanPremium CountryUSA DeviceiPhone 14 pro Operating SystemiOS 26 My Question or IssueFamily member has an iphone. When I send her the link to join the family, it gives her an error thinking she is in another country? what?
Plan Premium Country USA Device iPhone 14 pro Operating System iOS 26 My Question or Issue Family member has an iphone. When I send her the link to j...
Spotify Star
180 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the principal account owner for our Premium Family account. I don't listen to Audio books bu...
...rincipal account owner for our Premium Family account. I don't listen to Audio books but my wife does. Can I transfer my 15hours per month to my wife?
Visitor
2680 Views
5 replies
1 likes
Hi,I was a Premium Family (legacy plan) user before 13 November 2025.My order history shows a successful payment on (Mod edit)After a failed renewal, my Family plan option disappeared.Please help me reactivate my legacy Premium Family plan.
Hi, I was a Premium Family (legacy plan) user before 13 November 2025. My order history shows a successful payment on (Mod edit) After a failed renewal, my Family plan option disappeared. P...
Spotify Star
197 Views
1 replies
0 likes
Plan : PremiumCountry : FrenchDevice : PCOperating System : Win11 and Android My Question or Issue Hello,I have had a family account for several years, and for the past few months I have been trying to invite a family member, but it has been impossib...
Plan : Premium Country : French Device : PC Operating System : Win11 and Android My Question or Issue Hello, I have had a family account for several years, and for t...
Casual Listener
351 Views
2 replies
0 likes
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
Plan Family Country UK My Question or Issue I am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it a...
Visitor
43341 Views
33 replies
4 likes
My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding billing. PlanPremium FamilyCountryATDevice(Samsung Galaxy S10+)Op...
My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding b...
Visitor
21436 Views
10 replies
2 likes
I want to block all videos on our family Spotify account. The Podcast section contains too many uncensored videos that i dont want my family to have access to.
I want to block all videos on our family Spotify account. The Podcast section contains too many uncensored videos that i dont want my family to have access to.
Casual Listener
2694 Views
5 replies
5 likes
Why my family premium plan in Indonesia got cancelled suddenly? it's not even a month?? and why the family premium plan not available anymore? how can i get back the family premium plan that i have paid please advise, me and my family need this.
Why my family premium plan in Indonesia got cancelled suddenly? it's not even a month?? and why the family premium plan not available anymore? how can i get back the family premium plan that i have p...
Visitor
402 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium family plan, currently with 4 members, when I go to Manage Family plan I can s...
...ave premium family plan, currently with 4 members, when I go to Manage Family plan I can see the four members but do option to add other or delete any of the existing
Spotify Star
138 Views
1 replies
0 likes
PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...
Plan Premium Family My Question or Issue Joined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never t...
Casual Listener
91279 Views
28 replies
3 likes
Today Spotify ads are now appearing before, during, and at the end of each episode of my podcasts. To be clear i dont mean the ads that are part of the podcast. I mean Spotify pushed ads (including incredibly annoying banners). So now i have to liste...
...ncluding incredibly annoying banners). So now i have to listen to two seperate forms of advertisement three times during each podcast while paying for a Family Premium account. Please tell m...
Spotify Star
238 Views
1 replies
1 likes
PlanFamily premium CountryCountryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI still do not have access to Lossless quality.
Plan Family premium Country Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Visitor
585 Views
3 replies
0 likes
I currently have a personal (not family) Spotify Premium account. I also have a Google Home, which is connected to my Spotify account. I love the recommendations Spotify gives me. My family all play music on the Google Home (via voice commands). Howe...
I currently have a personal (not family) Spotify Premium account. I also have a Google Home, which is connected to my Spotify account. I love the recommendations Spotify gives me. My family...
Visitor
40144 Views
13 replies
2 likes
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see an option to add top up, but not for a specific member.
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see a...
Casual Listener
4683 Views
26 replies
0 likes
PlanPremiumCountryenglandDeviceSamsungOperating SystemAndroid My Question or IssueI have a family account and on my phone I am the plan manager, however my daughter recently got a new phone and during the set up process she is now logged in to spotif...
Plan Premium Country england Device Samsung Operating System Android My Question or Issue I have a family account and on my phone I am the plan manager, however my daughter r...
Moderator
151 Views
1 replies
0 likes
I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play for an account.
I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play...
Newbie
8180 Views
3 replies
0 likes
PlanPremium Family CountryUS My Question or IssueI was excited to see managed accounts for <13 users announced for US users yesterday. However, having followed the directions, I've been unable to do so in my account. I can confirm that I am in the US...
Plan Premium Family Country US My Question or Issue I was excited to see managed accounts for <13 users announced for US users yesterday. However, having followed the d...
Moderator
2588 Views
32 replies
9 likes
PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...
Plan Premium Country Finland Operating System Android My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to m...
Casual Listener
3284 Views
10 replies
4 likes
Plan: FamilyCountry: USDevice: Google Home Mini I'm an Apple Music user, but we finally made the leap to using Google Assistant and we bought 4 Google Minis throughout the house which we use as speakers in the kids room and as assistants to connect o...
Plan: Family Country: US Device: Google Home Mini I'm an Apple Music user, but we finally made the leap to using Google Assistant and we bought 4 Google Minis throughout the house w...
Newbie
43480 Views
22 replies
22 likes
