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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106571 Views
  • 32 replies
  • 6 likes
  • 106571 Views
  • 32 replies
  • 6 likes

Music keeps changing to family member's playlists

PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...

  • Casual Listener
  • Plan Duo Premium Country United States Device Samsung  Operating System (Galaxy S10+)   My Question or Issue Recently, my mother had me add her to my account so she could listen t...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids favorites-songs keep disappearing

PlanPremium FamilyCountryUSADeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueI pay for the family plan so that my kids can listen to music with a little independence and my account preferences don't get thrown off by their songs. H...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy s21 Operating System Android  My Question or Issue I pay for the family plan so that my kids can listen to music with a little i...
  • Dian
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative playlists broken

Made a public collaborative playlist and friends are unable to add tracks! What the heck? The playlist is "SwordfireX5 2023" and it is not working. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS ...

  • Visitor
  • Made a public collaborative playlist and friends are unable to add tracks! What the heck? The playlist is "SwordfireX5 2023" and it is not working.          Plan F...
  • Dian
  • Moderator
  • 239 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 239 Views
  • 6 replies
  • 1 likes

Superuser Contribution Family member can't select the location

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...

  • Casual Listener
  • My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...
  • Dian
  • Moderator
  • 118 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 3 replies
  • 0 likes

Received email re address change

PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8 Operating System (iOS 10   Hi. One of my family members on my family plan has received an email from Spotify advising that their email address h...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! Paid for "Premium Family" but accounts are "Spotify Free"

PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...

  • Casual Listener
  • Plan Premium Family Country Germany Device All Operating System All   My Question or Issue I have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 d...
  • katfe9412
  • Casual Listener
  • 108 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 108 Views
  • 1 replies
  • 0 likes

One of the people on my family plan can't listen to downloades music without internet connection

PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...

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  • Newbie
  • Plan Premium Country Spain Device Xiaomi poco x3 Operating System Android   My Question or Issue Sice she joined the family plan shes been unable to reproduce downloaded music w...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 71 Views
  • 1 replies
  • 0 likes

Premium Family - user login details fogotten

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My daug...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 66 Views
  • 1 replies
  • 0 likes

Premium family plan not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...

  • Visitor
  • ...premium individual account holder (not through another plan) and would like to upgrade to premium family however each time I try, it does not show as an available plan for me. what do I need to do? I...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm premium, and I have downloaded music, however it won't let me listen to

I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...

  • Visitor
  • I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet ...
  • Caseywhelan
  • Visitor
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Solved!! Switch family manager

Hi, I have got a family subscription. Unfortunatelly the family management account is set to one of my kids.Is it possible to switch it to one of the other family accounts as "master account"? Thanks and regards

  • Newbie
  • Hi,   I have got a family subscription. Unfortunatelly the family management account is set to one of my kids. Is it possible to switch it to one of the other family accounts as "master a...
  • aytacali
  • Visitor
  • 4860 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 4860 Views
  • 3 replies
  • 1 likes

Cannot upgrade my plan!

I am in the UK. I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family. He said I had to cancel my current subscription and then start a new one. The current subscription has ended but I still cannot upgrade...

  • Visitor
  • I am in the UK.  I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family.  He said I had to cancel my current subscription and then start a new o...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 0 likes

I can't add a new member to my family plan (my wife).

I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again).Her username is: karinabitenThanks in advance.Best,

  • Visitor
  • I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again). Her username is: karinabiten Thanks in advance. Best,
  • Maxim
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Leave Family Plan

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueSo I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' then 'Cancel Premium', I get met with an error message 'Something went wrong. ...

  • Visitor
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue So I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' t...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

Although I am a premium family member, I cannot listen to my downloaded music offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 211 Views
  • 1 replies
  • 0 likes

Lost kids account favorites

After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all of my kids accounts are gone and their favorites are w...

  • Newbie
  • After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all o...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify don´t work in offline (airplane mode)

If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify again but offline mode don´t play music.

  • Casual Listener
  • If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify...
  • Eni
  • Moderator
  • 349 Views
  • 7 replies
  • 1 likes
  • 349 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Impossible de rejoindre abonnement Famille

Plan: Premium FamilyCountry: FranceDevice: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11 My Question or Issue: Bonjour, Ayant un abonnement Premium Family 6 comptes, je souhaite ajouté mon 6eme compte à l’abonnement (les 5...

  • Casual Listener
  • Plan: Premium Family Country: France Device: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11   My Question or Issue:   Bonjour,   Ayant un a...
  • Nas_kat
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 2 replies
  • 0 likes