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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175274 Views
  • 32 replies
  • 9 likes
  • 175274 Views
  • 32 replies
  • 9 likes

Change kid profile to regular profile

PlanPremium FamilyCountryUSAMy Question or IssueI have a premium family plan with two kid profiles. I would like to change one of the kids profiles to a regular profile. I don't see a way to do this on the website and I couldn't find anything about i...

  • Casual Listener
  • Plan Premium Family Country USA My Question or Issue I have a premium family plan with two kid profiles. I would like to change one of the kids profiles to a regular profile. I don't see a way t...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 1 likes

Superuser Contribution Free audiobook feature for all premium family members

Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function

  • Casual Listener
  • Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
  • SteveW4
  • Visitor
  • 11086 Views
  • 24 replies
  • 27 likes
  • 11086 Views
  • 24 replies
  • 27 likes

I started a family premium program from my phone which used by my son before with his email

Hi. I signed up for a new family premium program from my Android phone. My son used my phone some time ago and he had created a Spotify account back then. So, he left his email and when I paid for the program the main person (username, email, etc.) o...

  • Newbie
  • Hi.   I signed up for a new family premium program from my Android phone. My son used my phone some time ago and he had created a Spotify account back then. So, he left his email and when I p...
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am moving overseas and my kids are staying in Australia. Will Spotify work for all of us?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Plan manager for family plan

How do you change who is plan manager on a family plan? 

  • Visitor
  • How do you change who is plan manager on a family plan? 
  • AdamDamon
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution explicit content won't play

I have allowed explicit content in account settings for family members (family premium subscription) and it still won't allow them to play any explicit content.

  • Newbie
  • I have allowed explicit content in account settings for family members (family premium subscription) and it still won't allow them to play any explicit content.
  • MihailY
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

How to stop kids getting into parental control settings

Two of my kids have outgrown Spotify kids. I’ve given them normal Spotify accounts under my family account. I’ve turned off explicit content. However, they’re both tech savvy like most kids these days, and they know how to get into the settings. So t...

  • Newbie
  • Two of my kids have outgrown Spotify kids. I’ve given them normal Spotify accounts under my family account. I’ve turned off explicit content. However, they’re both tech savvy like most kids these d...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing Explicit Filter

Hey Team, have split with my partner and she is refusing to remove the explicit filter off my account after she removed me from her family plan. How can i have this removed as i am now paying for spotify but somehow she still has "guardianship" of th...

  • Casual Listener
  • Hey Team, have split with my partner and she is refusing to remove the explicit filter off my account after she removed me from her family plan.   How can i have this removed as i am now p...
  • Yordan
  • Moderator
  • 436 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 7 replies
  • 0 likes

Pago premium familiar y mi hermana no puede acceder al servicio. Por que??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Anyk17
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

I can not add the two additional members that the premium family plan admites

Plan Premium For Family Country Peru Device Celphone, laptop Operating System (Android, Windows 10,etc.) My Question or Issue I renewed my premium family plan in eith the only one payment option and I had 6 members in my plan, the next day the renew...

  • Casual Listener
  •   Plan Premium For Family Country Peru Device Celphone, laptop Operating System (Android, Windows 10,etc.)   My Question or Issue I renewed my premium family plan i...
  • Maxim
  • Spotify Star
  • 369 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't buy the 2nd additional account for Premium Family Plan

PlanPremium Family PlanCountryMalaysiaDeviceInfinix Note 40 proOperating SystemXOS My Question or IssueRecently I tried to buy another additional account since there is only 5 members in my plan, but whenever I tried to buy another additional account...

  • Newbie
  • Plan Premium Family Plan Country Malaysia Device Infinix Note 40 pro Operating System XOS   My Question or Issue Recently I tried to buy another additional account since there is o...
  • Susan_GP
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Address doesn’t match

I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.

  • Casual Listener
  • I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.  
  • slym009
  • Newbie
  • 5009 Views
  • 16 replies
  • 1 likes
  • Premium for Family
  • 5009 Views
  • 16 replies
  • 1 likes

premium familiar mediante el enlace para unirme pero no me permite

quiero unirme a la cuenta premium mediante un enlace pero me sale que "no puedes unirte a este plan", dice que no pueden confirmar que vivo con el titular de ese plan pero si nisiquiera me permite ingresar mi direccion, dejo mi correo para que me res...

  • Visitor
  • quiero unirme a la cuenta premium mediante un enlace pero me sale que "no puedes unirte a este plan", dice que no pueden confirmar que vivo con el titular de ese plan pero si nisiquiera me permite in...
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Can’t join family plan

PlanFamily PremiumCountryCanadaDeviceIPhone Operating Systemios up to dateMy Question or IssueChanged from individual to Family. My sons have duo and I sent them the link to join mine. It worked seamlessly for my one son but for my other, after he wo...

  • Newbie
  • Plan Family Premium Country Canada Device IPhone  Operating System ios up to date My Question or Issue Changed from individual to Family. My sons have duo and I sent them the link to j...
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue on paying Premium Family

I'm having trouble paying for the premium family subscription with my credit card. This is the first time this has happened. It's the only credit card I have, and I'm from Venezuela. It's a bit difficult to get one. What can I do? This is the first t...

  • Casual Listener
  • I'm having trouble paying for the premium family subscription with my credit card. This is the first time this has happened. It's the only credit card I have, and I'm from Venezuela. It's a bit d...
  • Vasil
  • Moderator
  • 256 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop app with managed accounts

I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed accounts?

  • Newbie
  • I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed a...
  • MihailY
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

Death of account holder

I have woken up today to a message that we will move to a Free account as there is a problem with our payment. my husband was the main account holder. He died in Dec 22. Because I’m not the main account holder, I don’t seem to be able to remove him o...

  • Visitor
  • ...elp on this.   thanks  Plan Premium Family    Country UK Device iPhone       
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I couldnt verify the family address and my account is blocked

The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?

  • Visitor
  • The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
  • Buffe20
  • Visitor
  • 16717 Views
  • 42 replies
  • 4 likes
  • 16717 Views
  • 42 replies
  • 4 likes