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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95709 Views
  • 32 replies
  • 5 likes
  • 95709 Views
  • 32 replies
  • 5 likes

Spotify doesn't recognise me as premium customer, forces recommended songs

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.

  • Visitor
  • I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is ...
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 5 replies
  • 0 likes
  • 183 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sister was removed from family plan and can't add her back

She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at ...

  • Visitor
  • She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. ...
  • Vasil
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Premium Family - neutraler Account für Alexa einrichten?

PlanPremium FamilyCountryDEDeviceAmazon Echo----------------Hallo, wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen.Das hat alles sehr gut funktioniert ich als Hauptanwender und Frau und Söhne als Familienmitglieder.Mein Accoun...

  • Newbie
  • Plan Premium Family Country DE Device Amazon Echo ---------------- Hallo,  wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen. Das hat alles sehr gut funktioniert i...
  • Steve74
  • Newbie
  • 8900 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 8900 Views
  • 5 replies
  • 0 likes

Superuser Contribution Turn recommended songs off on own playlist.

I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.

  • Visitor
  • I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.
  • OscarDC
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

My app won’t work

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceiPhone 14 Pro Max Operating System(iOS 16.3 My Question or IssueMy app won’t load at all. Hasn’t been abl...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device iPhone 14 Pro Max Operating System (i...
  • 1139256550
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed via Paypal

Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...

  • Visitor
  • ...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
  • Elena
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went from premium duo to premium family and I can't add my family. Help

I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add them? The link can not be copied. Plus my husband can't...

  • Visitor
  • I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add t...
  • Elena
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly songs all influenced by songs played on a different account

HiWe have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of children's stuff and mine is not. We had briefly set up a Spo...

  • Casual Listener
  • Hi We have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of c...
  • erw81
  • Casual Listener
  • 187 Views
  • 4 replies
  • 0 likes
  • 187 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Plan member cant access premium benefits

Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...

  • Casual Listener
  • Hi there,   My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
  • Lyubka
  • Moderator
  • 612 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 612 Views
  • 3 replies
  • 0 likes

Can't join family plan once every 12 months

I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....

  • Visitor
  • I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the D...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • Not applicable
  • 283 Views
  • 2 replies
  • 1 likes
  • 283 Views
  • 2 replies
  • 1 likes

change family members

Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...

  • Casual Listener
  • Hi all,   I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
  • EstherJB
  • Casual Listener
  • 207 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi pareja me envía la invitación a un plan dúo y pone que pruebe más tarde

Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.

  • Visitor
  • Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
  • ndavilam
  • Newbie
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution why do I keep getting kicked out of my spotify family plan?

Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...

  • Newbie
  • Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
  • Lyubka
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Bernowl
  • Casual Listener
  • 381 Views
  • 6 replies
  • 1 likes
  • 381 Views
  • 6 replies
  • 1 likes