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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75053 Views
  • 32 replies
  • 5 likes
  • 75053 Views
  • 32 replies
  • 5 likes

Superuser Contribution My sister has been removed from my Family account

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...

  • Visitor
  • ...sked my sister our address and as she did not have time to answer you removed her from my Family account. Could you please send her a new form to fill and add her to my Premium account? Thank you in a...
  • Novy
  • Moderator
  • 46 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...

  • Newbie
  • ...hanging from a duo plan and student plan and moving to a family plan but we all have music playlists that we don't want to lose.  If I invite my children to my new family plan, will they be able t...
  • Kiril
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preimum Plan Switch

I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...

  • Visitor
  • I paid for the yearly plan one time payment.  Country India   My Question or Issue I'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am...
  • Vasil
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has the ability to shift songs up or down on my playlists stopped?

PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...

  • Casual Listener
  • Plan Premium Plan Country Canada Quebec   Device Acer AspireE15 Operating System Windows 10 + latest update (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 71 Views
  • 1 replies
  • 0 likes

switched phones. switched spotify app but only showing plan manager playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung S22 My Question or Issue Family...
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist restarting

PlanFamily premiumCountryAustralia Device(iPhone 11, using head unit in car)My Question or Issuemy playlist (not the liked songs list but an actual playlist) keeps restarting after a few songs, it used to just do this sometimes between on my phone an...

  • Casual Listener
  •   Plan Family premium Country Australia  Device (iPhone 11, using head unit in car) My Question or Issue my playlist (not the liked songs list but an actual playlist) keeps r...
  • Luke98thorpe
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error Message "You Need to live at the same address"

I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...

  • Regular
  • I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address"  I have confirmed my address in the account s...
  • Elena
  • Moderator
  • 3139 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 3139 Views
  • 11 replies
  • 2 likes

Superuser Contribution PREGUNTA.

Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina? Se que los servidores son diferentes por eso la pregunta, he preguntado lo mismo por amazon music y esta...

  • Visitor
  • Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina?   Se que los servidores son diferentes por eso...
  • OscarDC
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Says “sorry there is a problem”

so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the address when hitting the family plan link.

  • Newbie
  • so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the a...
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 59 Views
  • 1 replies
  • 0 likes

5 Alexas all on the same account

Hi i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without having to create separate accounts for each echo.I don’t want to h...

  • Visitor
  • Hi   i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without h...
  • abcd12345a
  • Visitor
  • 374 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can not add member to family

Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...

  • Casual Listener
  • Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
  • gstyle
  • Newbie
  • 757 Views
  • 5 replies
  • 1 likes
  • Premium
  • 757 Views
  • 5 replies
  • 1 likes

Convert 2 individual accounts to premium family plan without losing playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have 2 individual accounts for my kids (started at different times). Can I convert them int...

  • Newbie
  • ...ave 2 individual accounts for my kids (started at different times). Can I convert them into a premium family plan (so I can have an account) without them losing their already created playlists? 
  • TreyAnastasio
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many times can I join different families per year?

Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?

  • Casual Listener
  • Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?
  • ponlawit
  • Newbie
  • 7325 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 7325 Views
  • 9 replies
  • 0 likes

Superuser Contribution Military families using Spotify for Family

Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...

  • Casual Listener
  •   Spotify Family United States   Device iPhone, MacBook Operating System Most current iOS   I just finished speaking to someone via spotify chat support, but my issue was n...
  • T4rd
  • Visitor
  • 1259 Views
  • 5 replies
  • 1 likes
  • family
  • 1259 Views
  • 5 replies
  • 1 likes

Account Manager

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to remove myself from being account manager, will they family members loose their play...

  • Visitor
  • ...ant to remove myself from being account manager, will they family members loose their play list?
  • TreyAnastasio
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't link family members to Family Premium "There was a problem" error message

PlanPremiumCountryUK DeviceLenovo laptop 2018Operating SystemWindows 10 My Question or Issue I've sent an invite to a family member and after they follow the link, accept the invite, log on to Spotify and enter their address (which is the exact same ...

  • Newbie
  • Plan Premium Country UK   Device Lenovo laptop 2018 Operating System Windows 10  My Question or Issue   I've sent an invite to a family member and after they follow the l...
  • Jeremy
  • Moderator
  • 3537 Views
  • 14 replies
  • 4 likes
  • Premium for Family
  • 3537 Views
  • 14 replies
  • 4 likes

Superuser Contribution No puedo ingresar a un plan familiar

My Question or Issuea mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar porque solo puedo cambiar de cuenta una vez cada 12 meses, per...

  • Newbie
  •   My Question or Issue a mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar p...
  • Eni
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 78 Views
  • 1 replies
  • 0 likes

Subscribed to family, but Can't access the family page

Hi, I have recently subscribed to family plan, however I can't add my address there to start using it. I can't access the https://www.spotify.com/in-en/account/family/ page. I am already an individual premium member, want to change the subscription t...

  • Regular
  • Hi,   I have recently subscribed to family plan, however I can't add my address there to start using it.   I can't access the https://www.spotify.com/in-en/account/family/ page. &n...
  • Maxim
  • Spotify Star
  • 147 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 147 Views
  • 5 replies
  • 0 likes

Solved!! Opting Out of Family Plan to Start My Own Individual Subscription

PLanFamily PremiumCanada DeviceIrrelevantOperating SystemIrrelevant My Question or IssueWhat is the proper procedure to leave my family plan ( I am just a member not the owner) so that I may start up my own personal individual subscription service?

  • Casual Listener
  • PLan Family Premium Canada   Device Irrelevant Operating System Irrelevant   My Question or Issue What is the proper procedure to leave my family plan ( I am just a member not t...
  • DMI43
  • Casual Listener
  • 116 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs &playlists in Family plan

PlanPremium DeviceiPhones, Macs, Macbooks My Question or IssueRight now, we are using a Premium account together with our family, with several playlists and a lot of liked songs. So this is not about several accs joining but on 1 account that has all...

  • Casual Listener
  • Plan Premium   Device iPhones, Macs, Macbooks   My Question or Issue Right now, we are using a Premium account together with our family, with several playlists and a lot of liked s...
  • thegep
  • Visitor
  • 333 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 333 Views
  • 4 replies
  • 0 likes

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