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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136854 Views
  • 32 replies
  • 8 likes
  • 136854 Views
  • 32 replies
  • 8 likes

Superuser Contribution Premium Duo Cannot Find Address

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6 ProOperating SystemWindows 11 My Question or IssueI have just cancelled the premium I was receiving through my phone plan and purchased Duo to share with a family member, we live in a fairly isolat...

  • Newbie
  • ...lan and purchased Duo to share with a family member, we live in a fairly isolated rural village in Suffolk, UK and whenever I have tried to type in our address it cannot be found, the nearest address i...
  • Miss-Demeanor
  • Visitor
  • 449 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 449 Views
  • 13 replies
  • 0 likes

Superuser Contribution joining premium family issues

I recently canceled my premium family subscription and tried to join my step-dad's plan, but after I would put in the correct address I would get an error message that would tell me to try again. my premium family is active for another two days (then...

  • Newbie
  • I recently canceled my premium family subscription and tried to join my step-dad's plan, but after I would put in the correct address I would get an error message that would tell me to try again. m...
  • Yordan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 73 Views
  • 1 replies
  • 0 likes

Solved!! Can I disable all videos and canvases for my child in our Family premium?

PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...

  • Newbie
  • Plan Premium Country Finland Operating System Android   My Question or Issue:   Our child is using Spotify on our Family premium. We would like for her to be able to listen to m...
  • cankoklu
  • Newbie
  • 486 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 486 Views
  • 4 replies
  • 1 likes

Solved!! Opting Out of Family Plan to Start My Own Individual Subscription

PLanFamily PremiumCanada DeviceIrrelevantOperating SystemIrrelevant My Question or IssueWhat is the proper procedure to leave my family plan ( I am just a member not the owner) so that I may start up my own personal individual subscription service?

  • Casual Listener
  • PLan Family Premium Canada   Device Irrelevant Operating System Irrelevant   My Question or Issue What is the proper procedure to leave my family plan ( I am just a member not t...
  • AdamDam
  • Spotify Star
  • 2127 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 2127 Views
  • 8 replies
  • 0 likes

still hearing ads with premium

I signed up for Premium Family but still hear three ads every few songs

  • Visitor
  • I signed up for Premium Family but still hear three ads every few songs
  • Not applicable
  • 257 Views
  • 4 replies
  • 2 likes
  • 257 Views
  • 4 replies
  • 2 likes

Changed Payment info and lost my family access

Hi, My premium family account was suspended because i had to update my payment information with a new credit card. When i updated to the new card and reactivated my account, it subscribed me to a default solo premium account with no sign of my family...

  • Visitor
  • Hi, My premium family account was suspended because i had to update my payment information with a new credit card.  When i updated to the new card and reactivated my account, it subscribed me t...
  • Not applicable
  • 86 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address search not working

My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...

  • Casual Listener
  •     My Question or Issue I'm being prompted to add an address to continue using Premium Family.  When taken to the address page, the search feature is not working.  I get a m...
  • OscarDC
  • Moderator
  • 9968 Views
  • 32 replies
  • 43 likes
  • Premium for Family
  • 9968 Views
  • 32 replies
  • 43 likes

Can my daughters be members of two different fsmily plans?

My daughters spend 50% of their time with me, 50% with their dad. They are on his family spotify membership and I have recently set up a new family membership - can they join both? Will they have to use different email addresses for each one? Thank y...

  • Visitor
  • My daughters spend 50% of their time with me, 50% with their dad.   They are on his family spotify membership and I have recently set up a new family membership - can they join both?  W...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resetting Pin to add account on Kids Spotify

PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...

  • Visitor
  • Plan Premium Country United States Device iPod Touch Operating System iOS 15.7.8   My Question or Issue I am trying to add an additional account to my Premium plan. It is a Kids Spotif...
  • Novy
  • Moderator
  • 501 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 501 Views
  • 3 replies
  • 0 likes

Family account, verify address doesn't work

When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?

  • Casual Listener
  • When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?
  • Billy-J
  • Spotify Star
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
  • 0 likes

How can both parents have the kids app?

we’re on family plan, our child is 4 and does not have a phone, I as plan manager have the kids app which I play songs off for my daughter, we can’t work out how to get the kids app with our daughter’s profile onto my partner’s phone (she is a plan m...

  • Casual Listener
  • we’re on family plan, our child is 4 and does not have a phone, I as plan manager have the kids app which I play songs off for my daughter, we can’t work out how to get the kids app with our d...
  • Billy-J
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 1 replies
  • 0 likes

Duo plan. Can I now join a Family plan?

Hello, I subscribed to the Duo plan last month.Can I now join a Family plan created by someone else? When I accept the invite and confirm the address, I alway get an "Error, try again later" message. Thanks in advance.

  • Newbie
  • Hello,   I subscribed to the Duo plan last month. Can I now join a Family plan created by someone else?   When I accept the invite and confirm the address, I alway get an "Error, try a...
  • Billy-J
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 69 Views
  • 1 replies
  • 0 likes

Family members lost premium

hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells themthey are unable to join. please can let me know how I can fix this Emily

  • Casual Listener
  • hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells them they are unable to join.  please can let m...
  • Sandra1996
  • Visitor
  • 233 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can’t add address for family plan

PlanPremium FamilyCountryUk My Question or IssueI am trying to add new family members to my plan. I need to set my address for the first time as the plan owner. Every time I try to do this through the account page I get a “Try again later” message on...

  • Casual Listener
  • Plan Premium Family Country Uk   My Question or Issue I am trying to add new family members to my plan. I need to set my address for the first time as the plan owner. Every time I try to d...
  • Wilden2
  • Newbie
  • 172 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 172 Views
  • 3 replies
  • 2 likes

Solved!! I feel like I'm being conned with the Family Plan

PlanPremium FamilyCountryUKDeviceiPhone, Phone, PCOperating SystemiOS 10, Android, Windows 10 My Question or IssueThe Family plan I'm on used to be £16.99pm.It has now gone up to £19.99pm - a massive hike.The only change seems to be the addition of 1...

  • Casual Listener
  • Plan Premium Family Country UK Device iPhone, Phone, PC Operating System iOS 10, Android, Windows 10   My Question or Issue The Family plan I'm on used to be £16.99pm. It has now g...
  • robot-man
  • Casual Listener
  • 128 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 4 replies
  • 0 likes

Superuser Contribution IT CAN’T FIND MY ADDRESS

PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...

  • Casual Listener
  •   Plan Family   Country UK   My Question or Issue I am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it a...
  • Paus___
  • Casual Listener
  • 127 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 127 Views
  • 3 replies
  • 1 likes

Superuser Contribution Gifting Two Months to a Friend

PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...

  • Newbie
  • Plan Premium Family My Question or Issue Joined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never t...
  • Ivelina
  • Moderator
  • 26208 Views
  • 22 replies
  • 3 likes
  • Premium for Family
  • 26208 Views
  • 22 replies
  • 3 likes

Superuser Contribution Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de

Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue

  • Visitor
  • Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina     My Question or Issue  
  • jorge1516
  • Visitor
  • 3303 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 3303 Views
  • 16 replies
  • 0 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • c4wally
  • Visitor
  • 15269 Views
  • 23 replies
  • 3 likes
  • 15269 Views
  • 23 replies
  • 3 likes

International marriage

So thanks in advance for your help.My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account automatically goes to UK and I've tried the solutions for...

  • Casual Listener
  • So thanks in advance for your help. My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account a...
  • spousemag
  • Casual Listener
  • 567 Views
  • 7 replies
  • 0 likes
  • Spotify family address issues
  • 567 Views
  • 7 replies
  • 0 likes