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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19917 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178856 Views
32 replies
9 likes
Cuando pongo una canción y me quiero meter para adelantarla o ver la letra automáticamente me saca de la aplicación
Cuando pongo una canción y me quiero meter para adelantarla o ver la letra automáticamente me saca de la aplicación
Spotify Star
450 Views
2 replies
1 likes
PlanFree/PremiumCountry United Kingdom DeviceiPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to add my son to my family account and I can't get Spotify to accept our new address, nor let him become a us...
Plan Free/Premium Country United Kingdom Device iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to add my son to my family...
Spotify Star
254 Views
1 replies
0 likes
PlanPremiumCOUNTRY UKAndroidMy Question or IssueWe have a family account. I am trying to access apparently locked content - a language course. My partner is the account manager and able to access the same content free.I'm afraid to uninstall and rein...
Plan Premium COUNTRY UK Android My Question or Issue We have a family account. I am trying to access apparently locked content - a language course. My partner is the account m...
Newbie
495 Views
2 replies
0 likes
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see an option to add top up, but not for a specific member.
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see a...
Rising Star 1
528 Views
3 replies
0 likes
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other i...
Casual Listener
2396 Views
13 replies
0 likes
PlanPremiumCountryIndia DeviceSamsung F-55 Operating SystemAndroid 14 My Question or IssueI joined Premium Family from my device on 10th May 2025 and got Welcome invite mail on my registered email id and the payment was made in full for a month which...
Plan Premium Country India Device Samsung F-55 Operating System Android 14 My Question or Issue I joined Premium Family from my device on 10th May 2025 and got W...
Spotify Star
385 Views
1 replies
0 likes
Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...
...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
Visitor
975 Views
2 replies
0 likes
I have received an email asking me to confirm my home address. I have followed the link but it says that my address doesn't match. I haven't moved & can't find my address anywhere on my profile to check what has been provided.I can't find an email ad...
I have received an email asking me to confirm my home address. I have followed the link but it says that my address doesn't match. I haven't moved & can't find my address anywhere on ...
Moderator
670 Views
1 replies
0 likes
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I changed my credit card and hadn't updated it on your platform. The...
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I c...
Newbie
2179 Views
9 replies
1 likes
PlanFree/PremiumCountryFranceDeviceall iPad, iPhone, MacOperating SystemallMy Question or IssueHello,For the past two months, I've been unable to mark several episodes of the same podcast as finished. I've been told by support that I'm part of a test...
Plan Free/Premium Country France Device all iPad, iPhone, Mac Operating System all My Question or Issue Hello, For the past two months, I've been unable to mark several episodes of the same...
Spotify Star
605 Views
3 replies
0 likes
Hi!I'm in the UK. Using Spotify on My computer and on my phone..I need to confirm my email address, I'm on someone's family plan.The problem is that the email address of my account is a yahoo one where they have deleted all emails in my account.So I ...
Hi! I'm in the UK. Using Spotify on My computer and on my phone.. I need to confirm my email address, I'm on someone's family plan. The problem is that the email address of my account is a y...
Casual Listener
2118 Views
5 replies
0 likes
PlanPremiumCountrySlovakiaDeviceIphone XS maxMy Question or IssueSo we have a family plan and earlier this year it had some issues with payments. We figured it out and it was all good, every member was in the plan. Yesterday i got an email saying tha...
Plan Premium Country Slovakia Device Iphone XS max My Question or Issue So we have a family plan and earlier this year it had some issues with payments. We figured it out and it was all g...
Spotify Star
524 Views
1 replies
0 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-B...
Visitor
38249 Views
17 replies
3 likes
PlanDuo to FamilyCountryNZMy Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody arrangements, she only lives "under my roof" part time. Can she be part of the Premi...
Plan Duo to Family Country NZ My Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody a...
Spotify Star
1199 Views
5 replies
0 likes
PlanFamily PremiumCountryColombiaDevice(iPhone 11 and other devices)Operating System(iOS 10, Android, Windows 11) My Question or IssueMy dad has a family premium plan for several months already, he is the plan manager, I've been a part of that plan f...
Plan Family Premium Country Colombia Device (iPhone 11 and other devices) Operating System (iOS 10, Android, Windows 11) My Question or Issue My dad has a family premium plan for s...
Spotify Star
425 Views
1 replies
0 likes
Hello everyone,I'd like to add someone to my family plan but when I open the "Manage Members" section the option to add someone does not show up. Could anyone give me a hand please? Thank you!
Hello everyone, I'd like to add someone to my family plan but when I open the "Manage Members" section the option to add someone does not show up. Could anyone give me a hand please? Thank you!
Casual Listener
1423 Views
3 replies
0 likes
PlanFree/PremiumMy Question or IssueI left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I cannot join as only every 12 months. I am quite sure I have ...
Plan Free/Premium My Question or Issue I left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I c...
Visitor
689 Views
3 replies
1 likes
PlanPremiumCountryThe Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn May the costs for the Premium Family plan will be raised. So I want to change to...
...ssue In May the costs for the Premium Family plan will be raised. So I want to change to Basic Family. I have found the option to change in my account. But it seems as if I need to pay now for the b...
Visitor
809 Views
11 replies
0 likes
Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family members who live together. Try again when you’re at t...
Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family m...
Visitor
17033 Views
30 replies
12 likes
CountryBelgiumBrowserFirefox My Question or IssueI'm part of a Premium Family plan but I'm not the owner. I am trying to leave the family plan and switch over to my own premium plan. I can't do this due to what seems to be a bug on the websiteI've lo...
Country Belgium Browser Firefox My Question or Issue I'm part of a Premium Family plan but I'm not the owner. I am trying to leave the family plan and switch over to my own premium plan....
Casual Listener
506 Views
2 replies
0 likes
