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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 159952 Views
  • 32 replies
  • 9 likes
  • 159952 Views
  • 32 replies
  • 9 likes

I give the address to join a family plan it tells me error try again later

I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days

  • Visitor
  • I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Address and verification for Family plan - Failing to get any support from Spotify

PlanFamily PremiumCountryCanada My Question or Issue My 13 years old son didn't receive the verification email for address confirmation so couldn't verify our physical address... He is now now block to use our Family plan..and can't join it for 12mon...

  • Casual Listener
  • Plan Family Premium Country Canada   My Question or Issue   My 13 years old son didn't receive the verification email for address confirmation so  couldn't verify our physical a...
  • chipshopman
  • Visitor
  • 558 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 558 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Music Fan
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • Not applicable
  • 11198 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 11198 Views
  • 14 replies
  • 0 likes

Superuser Contribution Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • menten
  • Newbie
  • 1993 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 1993 Views
  • 11 replies
  • 2 likes

I have a duo plan and added my partner, but partner still has ads

I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been verified and even shows they’re on my plan and it w...

  • Casual Listener
  • I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been ...
  • Maxim
  • Spotify Star
  • 215 Views
  • 7 replies
  • 0 likes
  • 215 Views
  • 7 replies
  • 0 likes

can't login to spotify using temporary mail(maildrop)

I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect. When I tried logging in without a password, it said...

  • Newbie
  • I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect....
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 228 Views
  • 1 replies
  • 0 likes

I am not able to login to my family plan.

As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.

  • Visitor
  • As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Issue

PlanPremium family CountryUSADevice(iPhone XOperating System(iOS 16.7.1 My Question or IssueSent a link to invite my mom. She has an account but it says her email isn’t linked to a Spotify account. It is. She has one. She was on my plan and somehow g...

  • Regular
  •   Plan Premium family  Country USA Device (iPhone X Operating System (iOS 16.7.1   My Question or Issue Sent a link to invite my mom. She has an account but it says her e...
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 178 Views
  • 3 replies
  • 0 likes

One of my family members didn’t receive email to confirm the address.

Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.

  • Visitor
  • Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Family member didn't verify within 7 days, now locked out [SOLVED]

Plan: Premium for FamilyCountry: Netherlands My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan.When trying to add her again, we get the "can't be added for the next 12 mon...

  • Casual Listener
  • Plan: Premium for Family Country: Netherlands   My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan. W...
  • Not applicable
  • 2209 Views
  • 23 replies
  • 4 likes
  • Premium for Family
  • 2209 Views
  • 23 replies
  • 4 likes

Solved!! Family Plan Removal - Address Verification

Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification issue. After adding my address to my account, I learne...

  • Casual Listener
  • Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification i...
  • venarse
  • Visitor
  • 3935 Views
  • 21 replies
  • 2 likes
  • Premium for Family
  • 3935 Views
  • 21 replies
  • 2 likes

Solved!! how do i link different spotify profiles to different alexa speakers?

my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?

  • Visitor
  • my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
  • Slarty_Bartfast_07
  • Visitor
  • 6277 Views
  • 5 replies
  • 0 likes
  • 6277 Views
  • 5 replies
  • 0 likes

i cant join my family premium plan

Hello, I also have the same problem as many others on this forum. Our family plan subscription expired, and it removed all of us from the family plan. We just renewed the family plan, but now, when we try to join again, we get the error message: "You...

  • Visitor
  • Hello, I also have the same problem as many others on this forum. Our family plan subscription expired, and it removed all of us from the family plan. We just renewed the family plan, but now, when w...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with adress

when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.

  • Regular
  • when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
  • tatky
  • Regular
  • 383 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 6 replies
  • 0 likes

Superuser Contribution You need to live at the same address

Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family members who live together. Try again when you’re at t...

  • Visitor
  • Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family m...
  • Stric1337
  • Visitor
  • 4465 Views
  • 26 replies
  • 12 likes
  • Premium for Family
  • 4465 Views
  • 26 replies
  • 12 likes

Superuser Contribution No funciona el link para pagar plan familiar anual

PlanPremiumPaísArgentinaDispositivoCelular Samsung y NotebookSistema operativo Mi pregunta o problemaTengo plan familiar y estaba pagando mensual. Ahora quiero empezar a pagar anualmente. Por algun motivo no me deja cambiar de plan, hace 3 días estoy...

  • Visitor
  •   Plan Premium País Argentina Dispositivo Celular Samsung y Notebook Sistema operativo     Mi pregunta o problema Tengo plan familiar y estaba pagando mensual. Ahora quiero ...
  • Maria
  • Moderator
  • 524 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 524 Views
  • 3 replies
  • 1 likes

Superuser Contribution Seu plano passará ao Premium Individual no dia 09/11/2024. A partir dessa data, os membros do seu pl

Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?

  • Newbie
  • Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?
  • Elena
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Address Verification Fails

Hi, I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following: - Logging in incognito, with different browsers, and on different systems, both pcs and phones.- Copying an...

  • Casual Listener
  • Hi,   I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following:   - Logging in incognito, with d...
  • Not applicable
  • 5313 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 5313 Views
  • 10 replies
  • 0 likes

Superuser Contribution Free audiobook feature for all premium family members

Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function

  • Casual Listener
  • Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
  • Hippiegaia
  • Visitor
  • 7334 Views
  • 17 replies
  • 20 likes
  • 7334 Views
  • 17 replies
  • 20 likes