Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days
PlanFamily PremiumCountryCanada My Question or Issue My 13 years old son didn't receive the verification email for address confirmation so couldn't verify our physical address... He is now now block to use our Family plan..and can't join it for 12mon...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?
I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been verified and even shows they’re on my plan and it w...
I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect. When I tried logging in without a password, it said...
As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.
PlanPremium family CountryUSADevice(iPhone XOperating System(iOS 16.7.1 My Question or IssueSent a link to invite my mom. She has an account but it says her email isn’t linked to a Spotify account. It is. She has one. She was on my plan and somehow g...
Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.
Plan: Premium for FamilyCountry: Netherlands My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan.When trying to add her again, we get the "can't be added for the next 12 mon...
Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification issue. After adding my address to my account, I learne...
We had Spotify family - then changed to individual then back to family and now it won't let my daughter on.
my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?
Hello, I also have the same problem as many others on this forum. Our family plan subscription expired, and it removed all of us from the family plan. We just renewed the family plan, but now, when we try to join again, we get the error message: "You...
when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
Hello, my brother got kicked off the family plan, and an error message says, "It looks like you’re trying to join a family plan from a different country. Family plans are only available for family members who live together. Try again when you’re at t...
PlanPremiumPaísArgentinaDispositivoCelular Samsung y NotebookSistema operativo Mi pregunta o problemaTengo plan familiar y estaba pagando mensual. Ahora quiero empezar a pagar anualmente. Por algun motivo no me deja cambiar de plan, hace 3 días estoy...
Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?
Hi, I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following: - Logging in incognito, with different browsers, and on different systems, both pcs and phones.- Copying an...
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function