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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119159 Views
  • 32 replies
  • 8 likes
  • 119159 Views
  • 32 replies
  • 8 likes

Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • Joan
  • Moderator
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How do i make a kids account?

PlanPremium familyCountryNorwayDevicePC / Huawei p30 pro / google pixel 6 proOperating SystemWindows 11 / AndroidMy Question or IssueI've upgraded my account to family premium, but when I go to Manage plan and add kids account, I get a blank page wit...

  • Casual Listener
  • Plan Premium family Country Norway Device PC / Huawei p30 pro / google pixel 6 pro Operating System Windows 11 / Android My Question or Issue I've upgraded my account to family premium, b...
  • Ramodiquercia
  • Newbie
  • 461 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 461 Views
  • 4 replies
  • 0 likes

Zugang zum Family-Account für 13-jährigen

Ich habe ein Family-Abo für die Familie abgeschlossen, während die Teilnahme für meine Frau unproblematisch erfolgte, gelingt es mir nicht auch meinen 13-jährigen Sohn hinzuzufügen, da dieser kein Profil anlegen kann. Sein Geburtsjahr wird nicht akze...

  • Newbie
  • Ich habe ein Family-Abo für die Familie abgeschlossen,   während die Teilnahme für meine Frau unproblematisch erfolgte, gelingt es mir nicht auch meinen 13-jährigen Sohn hinzuzufügen, da d...
  • JDE-media
  • Newbie
  • 2785 Views
  • 2 replies
  • 0 likes
  • 2785 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot invite family member

I have upgraded to premium family and invited 4 members. Only two of them has received an e-mail to get started. The two others do not receive mail. I have uninvited and invited them again but nothing happens. Help.....,,.!

  • Newbie
  • I have upgraded to premium family and invited 4 members. Only two of them has received an e-mail to get started. The two others do not receive mail. I have uninvited and invited them again but n...
  • Elena
  • Moderator
  • 716 Views
  • 13 replies
  • 2 likes
  • 716 Views
  • 13 replies
  • 2 likes

Can't Join Family Plan - Gives "There was a problem, please try later" error

PlanPremium Duo to Premium FamilyCountryUSADevicePixel 7, PCOperating SystemAndroid 14, Windows 11 My Question or IssueI currently have my own Duo plan with my sister. My parents got a family plan and have invited us to join their Family plan. When I...

  • Visitor
  • Plan Premium Duo to Premium Family Country USA Device Pixel 7, PC Operating System Android 14, Windows 11   My Question or Issue I currently have my own Duo plan with my sister. My p...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 106 Views
  • 1 replies
  • 0 likes

From Family Plan To Individual

Plan/PremiumCountrySwitzerlandDevice(iPhone )Operating System(iOS .) My Question or IssueI am part of a family plan of my ex boyfriends family. I'd like to start my own subscription an individual premium without loosing all of my music. I don't find ...

  • Visitor
  • Plan /Premium Country Switzerland Device (iPhone ) Operating System (iOS .)   My Question or Issue I am part of a family plan of my ex boyfriends family. I'd like to start my own s...
  • AdamDam
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Can not link my family to family account

I’ve used Premium DUO and now I want to add more people from my family to the Premium Tier. Sending them invitations and using the same real address somehow doesn’t work. What should I do in this case?

  • Casual Listener
  • I’ve used Premium DUO and now I want to add more people from my family to the Premium Tier. Sending them invitations and using the same real address somehow doesn’t work. What should I do in this case?
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Premium Family' -> '...different country'

I am signed up to Premium Family Plan. Trying to invite my daugther via an invite link. She enters exact same address (in the UK) as I have, but gets the error: 'It looks like you're trying to join Premium Family from a different country' Sending the...

  • Newbie
  • I am signed up  to Premium Family Plan. Trying to invite my daugther via an invite link.  She enters exact same address (in the UK) as I have, but gets the error:   'It looks like y...
  • Kind_Budz
  • Casual Listener
  • 431 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 10 replies
  • 0 likes

Superuser Contribution Paying with Gcash

Is payment method using GCash has been stopped by spotify?

  • Newbie
  • Is payment method using GCash has been stopped by spotify?
  • MihailY
  • Moderator
  • 1434 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 1434 Views
  • 8 replies
  • 0 likes

Why it doesn't let me to log in from the laptop?

It says me that i don't have a premium account when i am trying to log in from the laptop , but my account belongs in a premium family.

  • Visitor
  • It says me that i don't have a premium account when i am trying to log in from the laptop , but my account belongs in a premium family.
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

How do I add family to a family plan, if they already have their own individual paid plans?

My family all has individual paid plans, but we want to combine everything into a single family plan. If I switch to the family plan, how do I invite the rest of the family?

  • Casual Listener
  • My family all has individual paid plans, but we want to combine everything into a single family plan.  If I switch to the family plan, how do I invite the rest of the family?
  • Maxim
  • Spotify Star
  • 136 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 3 replies
  • 0 likes

invite link for premium family send me to a non existent page

ive been sent an invite link for spotify premium family but it sends me to a 404 error page

  • Visitor
  • ive been sent an invite link for spotify premium family but it sends me to a 404 error page
  • Maxim
  • Spotify Star
  • 160 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 3 replies
  • 0 likes

Family member couldn't verify addresss

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemNot sure but it's up to date My Question or IssueMy wife received an email requested she verify her address to an email she stopped using. When she tried to verify, it said "You ca...

  • Casual Listener
  • ...he can't access our family plan. I'll end up canceling and going to apple if I can't fix this.   
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect on Family Plan

I just got emails from spotify saying two users, both called "Spotify Connect," was added to our family plan. This seems odd to me, is it an official spotify thing or is it a scam and should be removed?

  • Casual Listener
  • I just got emails from spotify saying two users, both called "Spotify Connect," was added to our family plan. This seems odd to me, is it an official spotify thing or is it a scam and should be removed?
  • Maxim
  • Spotify Star
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

What can't my son join my premium family account?

My credit card had to be cancelled due to fraudulent activity and I couldn't add a new card to pay for my premium family account, so had to cancel my account and start a new account with my new credit card. Now it won't allow one of my sons to join t...

  • Visitor
  • My credit card had to be cancelled due to fraudulent activity and I couldn't add a new card to pay for my premium family account, so had to cancel my account and start a new account with my new c...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Attivazione Spotify family all’estero

Salve a tutti, risiedo momentaneamente negli Stati Uniti e la mia famiglia in Italia ha attivato Spotify premium for family, mi hanno inviato l’invito ma non riesco ad accedere per via della residenza. Come faccio ad attivarlo essendo all’estero? Pos...

  • Newbie
  • Salve a tutti,  risiedo momentaneamente negli Stati Uniti e la mia famiglia in Italia ha attivato Spotify premium for family, mi hanno inviato l’invito ma non riesco ad accedere per via della r...
  • MihailY
  • Moderator
  • 1569 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1569 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can’t login to Spotify kids

I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...

  • Visitor
  • I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is h...
  • MihailY
  • Moderator
  • 776 Views
  • 8 replies
  • 0 likes
  • 776 Views
  • 8 replies
  • 0 likes

On a family plan but only one user can use account.

When one member is listening to their play list, other family members can't connect or will kick the one listening off.

  • Visitor
  • When one member is listening to their play list, other family members can't connect or will kick the one listening off.
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Individual premium account holder not eligible for free family trial. Why?

I have an individual premium account and have received both a notification in the app and an email offering me a free two month trial for family premium, which I would like to try. However, when I click through I get a message stating that I am not e...

  • Casual Listener
  • I have an individual premium account and have received both a notification in the app and an email offering me a free two month trial for family premium, which I would like to try. However, when I c...
  • Damilster
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes