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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135133 Views
  • 32 replies
  • 8 likes
  • 135133 Views
  • 32 replies
  • 8 likes

Premium content only available on 1 account in family plan

PlanPremium FamilyCountryUSA DeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueMy husband is trying to listen to an audio book on his Spotify account, we are on a family plan. I am able to see the book on my account and it says Incl...

  • Newbie
  • Plan Premium Family Country USA   Device Samsung Galaxy S22 Operating System Android   My Question or Issue My husband is trying to listen to an audio book on his Spotify a...
  • kkjknbj
  • Newbie
  • 177 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 177 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why can't my family member join our premium family Spotify?

my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?

  • Visitor
  • my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?
  • MihailY
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Music Fan
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • navrig
  • Music Fan
  • 539 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 11 replies
  • 0 likes

Superuser Contribution Adding a family member does not work

When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? PlanPremiumCountryNetherlands DeviceiPhone SEOperating Syste...

  • Visitor
  • When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? &n...
  • MihailY
  • Moderator
  • 21910 Views
  • 31 replies
  • 2 likes
  • 21910 Views
  • 31 replies
  • 2 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • dstadelm
  • Visitor
  • 2418 Views
  • 14 replies
  • 7 likes
  • Premium for Family
  • 2418 Views
  • 14 replies
  • 7 likes

Superuser Contribution New phone does not recognise Spotify premium account

My son got a new phone, he logged in with his email account (same email and same account as in the old phone) and it shows up as a free account. We have a Spotify family premium account and that is his login, but it does not recognise him as a member...

  • Visitor
  • My son got a new phone, he logged in with his email account (same email and same account as in the old phone) and it shows up as a free account. We have a Spotify family premium account and that is h...
  • Joan
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

I can't change the country of my spotify account, what can i do?

I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?

  • Visitor
  • I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Family plan changing country

I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. My new adress is this one : San José, Rivas, Guadalupe,...

  • Casual Listener
  • I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. &n...
  • Maxim
  • Spotify Star
  • 212 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 7 replies
  • 0 likes

Solved!! Trying to understand how Duo works ...

I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions ..1. Can I listen to Spotify from my account on device ( say my car ) while my wi...

  • Visitor
  • I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions .. 1. Can I listen to Spoti...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why my daughter can not confirm Family plan address?

I sent Family Plan invitation to my daughter. She accepted an invitation and entered exactly same address where family lives. But address was not accepted, message appeared that she is trying to log in from a different country which is incorrect as w...

  • Casual Listener
  • I sent Family Plan invitation to my daughter. She accepted an invitation and entered exactly same address where family lives. But address was not accepted, message appeared that she is trying to l...
  • Maxim
  • Spotify Star
  • 283 Views
  • 5 replies
  • 0 likes
  • 283 Views
  • 5 replies
  • 0 likes

Superuser Contribution No shuffle on the kid’s app?

I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!? PlanFamilyCountryNZDeviceiPhone 13

  • Casual Listener
  • I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!?   Plan Family Country NZ Device iPhone 13  
  • ttianna
  • Regular
  • 787 Views
  • 3 replies
  • 5 likes
  • Premium for Family
  • 787 Views
  • 3 replies
  • 5 likes

My family gets the invite but it's not linking them to my account

Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up

  • Visitor
  • Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Block video contents for Spotify family account owner

You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts.Spotify did not have a time limit on my daughter's phone, because I want her to be able to listen to music whenev...

  • Casual Listener
  • You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts. Spotify did not have a time limit on my daughter's phone, b...
  • micktleyden
  • Newbie
  • 125 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 2 replies
  • 0 likes

I cannot accept the invitation because of I don't find address

Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy

  • Visitor
  • Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy
  • ribezaz
  • Rising Star 1
  • 92 Views
  • 1 replies
  • 1 likes
  • 92 Views
  • 1 replies
  • 1 likes

Superuser Contribution Members of family plan account doesn't show up as premium?

I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download music and still get ads. We've tried everything from...

  • Casual Listener
  • I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download m...
  • OscarDC
  • Moderator
  • 251 Views
  • 6 replies
  • 0 likes
  • 251 Views
  • 6 replies
  • 0 likes

How do I change the Plan Manager for my family account?

My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this.Do I have to cancel and have that family member signup for a new plan?

  • Visitor
  • My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this. Do I have to cancel and have that family member signup for a n...
  • AdamDam
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO DO MEU PLANO

EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR

  • Regular
  • EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 11 replies
  • 0 likes
  • 287 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • Dmringer
  • Visitor
  • 2982 Views
  • 11 replies
  • 0 likes
  • 2982 Views
  • 11 replies
  • 0 likes

Superuser Contribution Member in the same address cannot join to Premium-Family as the address is not matching

PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...

  • Visitor
  • Plan Free/Premium Country   Device Honor Operating System Anroid My Question or Issue I am an owner of a Family-Premium and I have sent an invitation for my husband to join in S...
  • AlejaR
  • Moderator
  • 1216 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1216 Views
  • 11 replies
  • 0 likes

Solved!! Why I can't get the Premium Family plan ?

When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?

  • Newbie
  • When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes