Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Address Verification Email - address doesn't match

Address Verification Email - address doesn't match

I have received an email asking me to confirm my home address.  I have followed the link but it says that my address doesn't match.  I haven't moved & can't find my address anywhere on my profile to check what has been provided.

I can't find an email address to ask for help & hope this is what I need to do.

 

Any ideas? 

 

 

 

 

 

 

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @lyndsmch,

 

It looks to me like you're a part of a Family or a Duo plan and that you've been asked to re-verify your address!
The best approach here would be to ask the plan manager for the exact way the address has been typed in.
They can look this up with the help of this FAQ article 🙂

Note: Make sure you're not using any VPN services when trying to verify.

 

Cheers! We're here for you in case anything else comes up 🙌🏼

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random