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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
75831 Views
63 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
92549 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
74946 Views
42 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
206883 Views
266 replies
35 likes
PlanPremiumCountryKENYADeviceHP ELITEBOOKOperating SystemWINDOWS 11My Question or IssuENO MPESA PAYMENT METHOD IN KENYA. IN KENYA YET NO MPESA OPTION IN PAYMENT METHODS
Plan Premium Country KENYA Device HP ELITEBOOK Operating System WINDOWS 11 My Question or IssuE NO MPESA PAYMENT METHOD IN KENYA. IN KENYA YET NO MPESA OPTION IN PAYMENT METHODS
Spotify Star
963 Views
1 replies
0 likes
I don't want a podcast to play
I don't want a podcast to play
Spotify Star
246 Views
1 replies
0 likes
Address won’t update so I can be on my family’s plan
Address won’t update so I can be on my family’s plan
Moderator
1796 Views
1 replies
0 likes
PlanPremiumCountryCanadaMy Question or IssueI currently have 5 family plan members and it wont allow me to add another member, as it simply wont allow me to click the button to add a new member. Restarting the app and trying on a different device has...
Plan Premium Country Canada My Question or Issue I currently have 5 family plan members and it wont allow me to add another member, as it simply wont allow me to click the button to add a n...
Visitor
434 Views
2 replies
0 likes
Cant join spotify family plan
Cant join spotify family plan
Spotify Star
301 Views
1 replies
0 likes
PlanPremium. CountryEngland Operating SystemiPhone My Question or IssueI’m currently on a premium plan. I pay it monthly via my phone bill with 02. I want to upgrade to family plan. How does this work?
...pgrade to family plan. How does this work?
Spotify Star
261 Views
1 replies
1 likes
PlanFree/PremiumCountry: UK Device(iPhone 15 Max Pro)Operating System(iOS 18.5) My Question or IssueI set up my Spotify account when I was living abroad. I'm now back in the UK, but my subscription is still paid by my overseas bank account. When I we...
...n the UK, but my subscription is still paid by my overseas bank account. When I went to add my kids to a Premium Family plan, I put in my current (UK) address no problem. My son added the same a...
Spotify Star
434 Views
3 replies
2 likes
I’m on vacation in Italy and wanted to surprise my boys for their birthday today by adding Spotify to their iPads - I set up a family premium plan. Then invited users. I couldn’t get past the address verification because I am guessing system is picki...
I’m on vacation in Italy and wanted to surprise my boys for their birthday today by adding Spotify to their iPads - I set up a family premium plan. Then invited users. I couldn’t get past the a...
Spotify Star
347 Views
1 replies
0 likes
hey, I have a question. I purchased a spotify Family premium when I was in the Philippines. And when I got back to the US, I wanna include my brother in the subscription but when I sent him the invite and enter the address it doesnt work. Is there a ...
hey, I have a question. I purchased a spotify Family premium when I was in the Philippines. And when I got back to the US, I wanna include my brother in the subscription but when I sent h...
Spotify Star
497 Views
1 replies
0 likes
I've added my wife to our family plan, she logins in and is a member. But her account still in on free mode. What can be done? She appears as a member, but he app is still on free mode. Uninstalled the app and installed again, but it didn't help.
I've added my wife to our family plan, she logins in and is a member. But her account still in on free mode. What can be done? She appears as a member, but he app is still on free m...
Spotify Star
396 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
289 Views
2 replies
0 likes
PlanPremium, family planCountryNorway My Question or IssueHow can I invite my kid (below 18 years old) to spotify family plan? It seems he has to be above 18 to register for an own account, and I cannot find a way to register him as a child. Any tips...
Plan Premium, family plan Country Norway My Question or Issue How can I invite my kid (below 18 years old) to spotify family plan? It seems he has to be above 18 to register for an own a...
Moderator
404 Views
1 replies
0 likes
Hi,I shared my problem with another parent using Spotify Family and we are experiencing the same problem, therefore the same dissatisfaction. We took SPOTiFY family to allow our children/teenagers to listen to music as much as they want. Unfortunatel...
Hi, I shared my problem with another parent using Spotify Family and we are experiencing the same problem, therefore the same dissatisfaction. We took SPOTiFY family to allow our children/t...
Casual Listener
938 Views
3 replies
5 likes
PlanPremium FamilyCountryUSADeviceiPhone 16 and Macbook Pro 2024Operating SystemiOS Trying to invite to family plan. “Manage members” leads to a loading screen but never loads. Has been ongoing for days now.
Plan Premium Family Country USA Device iPhone 16 and Macbook Pro 2024 Operating System iOS Trying to invite to family plan. “Manage members” leads to a loading s...
Moderator
336 Views
1 replies
0 likes
One of my family member on the family premium plan can not download an audiobook which is free to download on Premium PlanPremium family Country DeviceGoogle Pixel Operating SystemAndroid My Question or Issue
One of my family member on the family premium plan can not download an audiobook which is free to download on Premium Plan Premium family Country Device Google Pixel O...
Spotify Star
410 Views
1 replies
0 likes
PlanFamily Plan PremiumCountryIndonesiaDevicePoco F5Operating SystemAndroid 15 My Question or Issue is that I can't invite a new member to my family plan. So, Family Plan used to have up to 6 members, but now it's 4+2 and last month I couldn't renew ...
Plan Family Plan Premium Country Indonesia Device Poco F5 Operating System Android 15 My Question or Issue is that I can't invite a new member to my family plan. So, Family Plan u...
Spotify Star
1198 Views
8 replies
0 likes
I have tried the options in the help article and there are no addresses found that are anywhere near my house. What can I do next to get my address added to my family account so I can start using it?
I have tried the options in the help article and there are no addresses found that are anywhere near my house. What can I do next to get my address added to my family account so I can start using it?
Spotify Star
251 Views
1 replies
0 likes
Hi, I received the invitation to join a family plan. When I enter the address, it can't find it, even if I only input partial details like the postal code or the city. Even the owner of the premium account, when trying to edit the address, cannot fin...
Hi, I received the invitation to join a family plan. When I enter the address, it can't find it, even if I only input partial details like the postal code or the city. Even the owner of the premium a...
Spotify Star
257 Views
1 replies
0 likes
Tengo 4 miembros incluyéndome en mi plan Familiar, por ende me sobran 2 espacios los cuales he tratado de llenarlos con personas pero no me permite ya que los nuevos miembros al querer acceder con la invitación y poner la dirección del domicilio les ...
Tengo 4 miembros incluyéndome en mi plan Familiar, por ende me sobran 2 espacios los cuales he tratado de llenarlos con personas pero no me permite ya que los nuevos miembros al querer acceder con la...
Spotify Star
410 Views
1 replies
1 likes
New Issue – Started Today Only one person on our Premium Family Plan can use Spotify at a time. As soon as a second person starts playing music, it stops playback for the first. Everyone is signed in with their own individual accounts. We’ve also tri...
New Issue – Started Today Only one person on our Premium Family Plan can use Spotify at a time. As soon as a second person starts playing music, it stops playback for the first. E...
Spotify Star
547 Views
1 replies
0 likes
