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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131425 Views
  • 32 replies
  • 8 likes
  • 131425 Views
  • 32 replies
  • 8 likes

Superuser Contribution How you join Family Premium when you are invited?

How does the invited person join Premium family. When you accept the invitation, it gives you 3 alternatives, Facebook, login and registering, but not any logical simple way to vet in. What should you choose? Should you register or what? Or should yo...

  • Casual Listener
  • How does the invited person join Premium family. When you accept the invitation, it gives you 3 alternatives, Facebook, login and registering, but not any logical simple way to vet in. What should y...
  • MihailY
  • Moderator
  • 3297 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 3297 Views
  • 11 replies
  • 0 likes

Family moved abroad

We have moved to France and struggling to recover our family plan

  • Visitor
  • We have moved to France and struggling to recover our family plan
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

why can’t i pay for my plan after the payment day passed?

i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails

  • Newbie
  • i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails
  • Billy-J
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does family owner get notification when I leave plan?

PlanPremium FamilyCountrySweden My Question or Issue:I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just leave and no one gets a notification? Thanks!

  • Casual Listener
  • Plan Premium Family Country Sweden   My Question or Issue: I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just l...
  • blackdragoon
  • Newbie
  • 13793 Views
  • 18 replies
  • 0 likes
  • Premium for Family
  • 13793 Views
  • 18 replies
  • 0 likes

Superuser Contribution Family member can't select the location

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...

  • Casual Listener
  • My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...
  • Yordan
  • Moderator
  • 348 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 348 Views
  • 7 replies
  • 0 likes

Premium users

PlanPremium familyCountryNorwayDeviceNokia x 30 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan u make it so that plan managers can't turn off expliced content for plan users

  • Visitor
  • Plan Premium family Country Norway Device Nokia x 30 5g Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can u make it so that plan managers can't t...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Would my family gets kicked out immediately if cancels the family plan?

Cancelling my family plan soon. Would my family members get kicked out immediately or after the current billing period ends? Thanks for the help!

  • Visitor
  • Cancelling my family plan soon. Would my family members get kicked out immediately or after the current billing period ends? Thanks for the help! 😄
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

I have premium family but we can't all listen at once

I have a premium family account. There are three of us on it. We can't all listen to Spotify at once. When one person is listening and another tries to, it knocks the first listener off.

  • Visitor
  • I have a premium family account. There are three of us on it. We can't all listen to Spotify at once. When one person is listening and another tries to, it knocks the first listener off.
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Address doesn't being recognized in family plan

Even though it’s the same address of the other family members

  • Visitor
  • Even though it’s the same address of the other family members
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ability to stop showing GIFs, Videos or Images for a particular profile

PlanPremiumCountrySingaporeDeviceiPhone 14, Mac Pro M1, Apple TvOperating SystemiOS, MacOS, AppleTvOs My Question or IssueI want the ability to not show the song / album covers when a song is playing in either my iPhone, Apple Tv nor MacOs. A so-call...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone 14, Mac Pro M1, Apple Tv Operating System iOS, MacOS, AppleTvOs   My Question or Issue I want the ability to not show the song / album cove...
  • ichintan
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Deleting recently played podcasts and songs

PlanPremium FamilyCountryAustralia My Question or IssueHello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "Recently Played" and "Your Shows" category? I have a shared Premium Family account ...

  • Visitor
  •   Plan Premium Family Country Australia    My Question or Issue Hello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "R...
  • drewcsmith
  • Visitor
  • 324 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Reinstalling 2nd part account after revoking family account.

While I downgraded my family account to premium account, I unfortunately deleted also my wifes account.Once I've updated from premium to family account, I've invited my wife via WhatsApp. So she has created a second account without saving any account...

  • Gig Goer
  • While I downgraded my family account to premium account, I unfortunately deleted also my wifes account. Once I've updated from premium to family account, I've invited my wife via WhatsApp. So she h...
  • andreas_wotte
  • Gig Goer
  • 504 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 504 Views
  • 8 replies
  • 0 likes

Superuser Contribution Family Premium

Hola, no consigo que mis hijos menores cargen sus perfiles Spotify Premium en sus teléfonos porque no tienen mail, pero sí tlf. cuando ellos cambian de música, se suspende mi propia lista y escucho lo que ellos ponen pues están bloqueados en mi cuent...

  • Visitor
  • Hola,  no consigo que mis hijos menores cargen sus perfiles Spotify Premium en sus teléfonos porque no tienen mail, pero sí tlf. cuando ellos cambian de música, se suspende mi propia lista y es...
  • MihailY
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 1 replies
  • 0 likes

Upgrading from duo to family locked previous duo member out of account

PlanPremium FamilyCountryUSADeviceAllOperating SystemAll My Question or IssueI just upgraded my plan from Premium Duo, to Premium Family. In doing so, the other member on my Duo account was removed, not transferred over. The problem lies in that the ...

  • Visitor
  • Plan Premium Family Country USA Device All Operating System All   My Question or Issue I just upgraded my plan from Premium Duo, to Premium Family. In doing so, the other member on m...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Join Family Plan

PlanFree/PremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10, Android My Question or IssueMy wife stablished a spotify family plan and I cannot accept it because it says we do not live together.It's ...

  • Casual Listener
  • Plan Free/Premium Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10, Android   My Question or Issue My wife stablished a spotify family...
  • Ale09
  • Visitor
  • 407 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 5 replies
  • 0 likes

Solved!! Allow only one Kids account per device

PlanFamily Premium DeviceAndroid My Question or IssueHey, I'm using family premium with 3 kids accounts, configured for different ages. But after installing the kids app on the device of the youngest one, she can change to the kids accounts of the ol...

  • Regular
  •   Plan Family Premium   Device Android    My Question or Issue Hey, I'm using family premium with 3 kids accounts, configured for different ages. But after i...
  • juliusmk
  • Regular
  • 189 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 4 replies
  • 0 likes

I can't change my location

I want to join my girlfriends Acoount, we live together, I can't change my location from luxemburg to germany

  • Visitor
  • I want to join my girlfriends Acoount, we live together, I can't change my location from luxemburg to germany
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes