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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106411 Views
  • 32 replies
  • 6 likes
  • 106411 Views
  • 32 replies
  • 6 likes

Superuser Contribution abonnement wijzigen van premium naar family

PlanFree/PremiumCountrynetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de ...

  • Visitor
  • ...anneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de optie wijzigen naar student
  • Alex
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 120 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognise me as premium customer, forces recommended songs

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.

  • Visitor
  • I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is ...
  • PublishYouOne
  • Composer
  • 299 Views
  • 6 replies
  • 0 likes
  • 299 Views
  • 6 replies
  • 0 likes

Solved!! I paid for the family plan, but my account still shows individual plan

I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year in advance. Now my account still says I'm on individua...

  • Casual Listener
  • I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year i...
  • Not applicable
  • 157 Views
  • 4 replies
  • 0 likes
  • 157 Views
  • 4 replies
  • 0 likes

Can I see activity/usage by individual family plan members as a owner?

My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding billing. PlanPremium FamilyCountryATDevice(Samsung Galaxy S10+)Op...

  • Casual Listener
  • My Question or Issue:  Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding b...
  • Maxim
  • Spotify Star
  • 110 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 3 replies
  • 0 likes

Superuser Contribution How does one turn off the explicit content filter on the Family plan?

The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, the user can still not listen to explicit music. Wha...

  • Visitor
  • The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, t...
  • Vasil
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun dúo no me deja compartir

Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito

  • Visitor
  • Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito
  • Dian
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

May I add my daughter at a later date? On her birthday?

I just ordered Spotify Family on 03/05/2023. May I add her on her Birthday, 03/22/2023?

  • Visitor
  • I just ordered Spotify Family on 03/05/2023. May I add her on her Birthday, 03/22/2023?
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Can't upgrade from Premium to Family in app Pixel 6

PlanPremiumCountryAustraliaDevicePixel 6Operating SystemLatest at time My Question or IssueWhenever I try to open the button to upgrade from Premium to Family in the app, it just loads a white screen and doesn't go anywhere. I have tried force closin...

  • Visitor
  • Plan Premium Country Australia Device Pixel 6 Operating System Latest at time   My Question or Issue Whenever I try to open the button to upgrade from Premium to Family in the app, i...
  • Maxim
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 46 Views
  • 1 replies
  • 0 likes

Solved!! I can't join Premium Family due to an error.

I received a link from the owner of the Premium Family to join, but after entering the address, which is the same one as the owners, I get an error message that something went wrong, try again later. It happens on both mobile phone and laptop. I was ...

  • Visitor
  • I received a link from the owner of the Premium Family to join, but after entering the address, which is the same one as the owners, I get an error message that something went wrong, try again later....
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Tenho saldo no cartão e estou sendo com spotify bloqueado por pagamento.

Já consultei o cartão e tenho saldo não estou entendendo o motivo de não funcionar. Tenho a mais de 5 anos e nunca aconteceu isso.

  • Visitor
  • Já consultei o cartão e tenho saldo não estou entendendo o motivo de não funcionar. Tenho a mais de 5 anos e nunca aconteceu isso.
  • Prague
  • Composer
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

I have a premium account, but there ad when I listen to a podcast, why?

Since the premium account is ad-free I don't know why this is happeningI have tried to log out of my account and log on again, also this is happening on iPhone and mac app versions.

  • Casual Listener
  • Since the premium account is ad-free I don't know why this is happening I have tried to log out of my account and log on again, also this is happening on iPhone and mac app versions.
  • ricardomalias
  • Casual Listener
  • 92 Views
  • 2 replies
  • 0 likes
  • 92 Views
  • 2 replies
  • 0 likes

Superuser Contribution Member of a family receiving warning about the head of the plan not paying the bills

PlanFamily Premium 6 peoppleCountryBrazilDeviceAll devices.Operating SystemAll OSs My Question or IssueI am part of a family premium group. All other people on the group has access. For me there is a warning the the head of the family has problem pay...

  • Casual Listener
  • Plan Family Premium 6 peopple Country Brazil Device All devices. Operating System All OSs   My Question or Issue I am part of a family premium group. All other people on the group h...
  • _乃卂乃ㄚ乇匚卄ㄖ0
  • Roadie
  • 235 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 235 Views
  • 9 replies
  • 1 likes

Superuser Contribution My offline spotify doesn't work.

When i am without wifi connection, my Spotify doesn't register than i have downloaded my songs.

  • Newbie
  • When i am without wifi connection, my Spotify doesn't register than i have downloaded my songs.
  • Dian
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Some songs don't play

When I want to play my music, certain songs just don't play at all. The timeline stays on 0:00 and I don't hear a thing.

  • Visitor
  • When I want to play my music, certain songs just don't play at all. The timeline stays on 0:00 and I don't hear a thing.
  • Prague
  • Composer
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Re: Family Spotify Premium

old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble

  • Visitor
  • old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble        &n...
  • Lyubka
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution déconnexion journalière d'un membre de ma famille

Bonjour,J’ai un abonnement famille et j’ai invité ma fille avec le lien envoyé par mail, malheureusement elle est déconnectée systématiquement chaque jours, je dois sans cesse la réinviter, elle avait un abonnement étudiant mais je l’ai invitée sur l...

  • Visitor
  • ...vait un abonnement étudiant mais je l’ai invitée sur le family pour réduire les couts. Quelqu’un peux m’expliquer ce qui se passe? Merci  
  • Vasil
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes