Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75067 Views
  • 32 replies
  • 5 likes
  • 75067 Views
  • 32 replies
  • 5 likes

Superuser Contribution Playlist passage

PlanFamily CountryItalySamsung Galaxy 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to pass a playlist from an account of one of my family members to mine? Or is it possible to choose who can collaborate...

  • Regular
  • Plan Family  Country Italy Samsung Galaxy 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is it possible to pass a playlist from an a...
  • Alex
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot see Alexa Devices

PlanDuoCountryCanadaDeviceSamsung Galaxy s20 My Question or Issue I was previously logged into spotify and amazon alexa as my boyfriend. We decided to sign up for a duo account so I could have my own Playlist and listen to music simultaneously. But w...

  • Regular
  • Plan Duo Country Canada Device Samsung Galaxy s20     My Question or Issue   I was previously logged into spotify and amazon alexa as my boyfriend.   We decided to sig...
  • Alex
  • Moderator
  • 922 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 922 Views
  • 9 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • Alex
  • Moderator
  • 1146 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1146 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family + Google Home + Casting

I currently have a personal (not family) Spotify Premium account.I also have a Google Home, which is connected to my Spotify account.I love the recommendations Spotify gives me. My family all play music on the Google Home (via voice commands). Howeve...

  • Casual Listener
  • I currently have a personal (not family) Spotify Premium account. I also have a Google Home, which is connected to my Spotify account. I love the recommendations Spotify gives me.   My family...
  • rurounimaikeru
  • Newbie
  • 13423 Views
  • 12 replies
  • 1 likes
  • Premium for Family
  • 13423 Views
  • 12 replies
  • 1 likes

Superuser Contribution "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Screenshot 2022-02-19 at 10.23.39.png
  • Newbie
  • I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
  • OscarDC
  • Moderator
  • 1398 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 1398 Views
  • 2 replies
  • 2 likes

Superuser Contribution Joining New Family Plan

Hi! Just last night I was removed off a Spotify family plan I joined around April 2021. For personal reasons, I cant join it back and am looking for a new plan. Fortunately my friend had a spot in her family plan and upon accepting the invite via the...

  • Newbie
  • Hi! Just last night I was removed off a Spotify family plan I joined around April 2021. For personal reasons, I cant join it back and am looking for a new plan. Fortunately my friend had a spot in h...
  • Kiril
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

How to cancel Family plan but allow daughter to remain

My Question or IssueI currently have family plan and would like to cancel Spotify but my daughter would like to keep Spotify since she has so many playlists she uses for work. I would like to cancel and allow her to set up her own account in a way th...

  • Casual Listener
  • My Question or Issue I currently have family plan and would like to cancel Spotify but my daughter would like to keep Spotify since she has so many playlists she uses for work.  I would like t...
  • TreyAnastasio
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant add a member to family plan

I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my brother, every time we have tried it gives an error ...

  • Newbie
  • I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my b...
  • Jeremy
  • Moderator
  • 385 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Premium accounts CANNOT both use Spotify Connect to remote control the same devices

(there is not a Premium Duo category as of yet)My wife and I recently upgraded to Premium Duo. We have 3x Spotify Apps running on different devices/systems in different rooms that we are using for remote playback control using Spotify Connect. Howeve...

  • Casual Listener
  • (there is not a Premium Duo category as of yet) My wife and I recently upgraded to Premium Duo. We have 3x Spotify Apps running on different devices/systems in different rooms that we are using for ...
  • MafeG
  • Moderator
  • 853 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 853 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family Member to travel

PlanPremium Family My Question or IssueMy sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be able to access spotify? Will there be no issue with the other member...

  • Regular
  • Plan Premium Family   My Question or Issue My sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be a...
  • Alex
  • Moderator
  • 663 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 663 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accessing spotify overseas while on Premium Family

Hi, So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my spotify account? How about the payment? My credit card is on the Phi...

  • Regular
  • Hi,   So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my s...
  • MafeG
  • Moderator
  • 744 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 744 Views
  • 5 replies
  • 0 likes

Plan Manger cancels subscription - 12 month rule

PlanPremium FamilyPhilippines My Question or IssueWhat if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?

  • Regular
  • Plan Premium Family Philippines   My Question or Issue What if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?    
  • TreyAnastasio
  • Spotify Star
  • 816 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 816 Views
  • 1 replies
  • 1 likes

Superuser Contribution adicionar membro novamente.

ola, Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outra pessoa uma vez a cada 12 meses.'' Como posso resolver ? PlanFree...

  • Casual Listener
  • ola,    Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outr...
  • Yordan
  • Moderator
  • 726 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 726 Views
  • 1 replies
  • 0 likes

Erro para adicionar pessoas ao plano familiar

Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço não é compatível, vi alguns relatos, porém todos pe...

  • Newbie
  • Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço ...
  • Leobelo
  • Casual Listener
  • 1438 Views
  • 2 replies
  • 0 likes
  • 1438 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with the e-mail confirming the address

Hi,one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various devices.PlanPremiumCountryPOLANDIssue

spotify.JPG
  • Newbie
  • Hi, one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various d...
  • MafeG
  • Moderator
  • 589 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family can't be in my premium family

PlanPremiumCountryColombia I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because it says a person can only change plans once a year, but its se same plan, C...

  • Newbie
  •   Plan Premium Country Colombia   I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because i...
  • Jeremy
  • Moderator
  • 678 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 678 Views
  • 2 replies
  • 1 likes

Superuser Contribution Duo not duoing

Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail

  • Newbie
  • Just upgraded to duo, but can't play different music on our devices. Uninstalled and installed to no avail
  • Alex
  • Moderator
  • 575 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching premium plans

device used on: iphone and laptopissue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I was trying to do. i clicked the link he sent me and it sa...

  • Newbie
  • device used on: iphone and laptop issue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I w...
  • MafeG
  • Moderator
  • 598 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 598 Views
  • 1 replies
  • 0 likes

Payment problem - then unable to restore family account

PlanFamilyCountryUKDeviceManyOperating SystemMany My Question or IssueI had a payment card block and my family account was suspended. I fixed the card and went thro' the card update procedure in my spotify account. However it reinstated me to persona...

  • Casual Listener
  • Plan Family Country UK Device Many Operating System Many   My Question or Issue I had a payment card block and my family account was suspended. I fixed the card and went thro' the c...
  • Maxim
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 567 Views
  • 1 replies
  • 0 likes

How do I know how long do i have to wait until i can join a Duo link?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A family...
  • Maxim
  • Spotify Star
  • 619 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 619 Views
  • 2 replies
  • 2 likes

Env: prod