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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountrySingaporeDeviceMobile phone iphone or android phonesOperating System(iOS 10, Android) My Question or IssueI have subscribed to Family Premium, all my family members except my daughter is not able to access this account as she curren...
Is it possible to change plan manager with family plan?
My family and I have just moved from UK to France. In the UK we all had UK Spotify accounts. We all moved to France so I've just set up a Family Premium account for us. The address on the account was set as our French home. My profile shows the accou...
I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my brother then?
I wish to change the account manager on our Premium Family Account how can I do this?
My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...
Hello,We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing members, but there is no option or link to add additional members. W...
PlanPremiumCountryUKDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a family plan on one of my accounts but need it on a different account. I've set family plan up on the 2nd account but now my family...
I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
PlanCurrently freeCountryMalaysiaDeviceiPhone 15 ProOperating SystemiOS 17.4 My Question or IssueGot kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 ...
Hello, I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used. However, I do not see any of my playlists. Is there a way to recover?
Hola.La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la direcc...
PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...
i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore
Hi,we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email address yet but is too old for Spotify kids. How do we re...
PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...
Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...
PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...
PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...
Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...