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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126807 Views
  • 32 replies
  • 8 likes
  • 126807 Views
  • 32 replies
  • 8 likes

address autocorrect problem

Plan DuoFree/Premium PremiumCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Imac etcOperating System Mac OS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTo set up Duo I need to enter our address. After I enter my co...

  • Visitor
  • Plan Duo Free/Premium Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Imac etc Operating System Mac OS (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Spotify Family Plan when off at college

Hello, I want to buy the family plan for my family and was wondering if my child who is going to college in another state can also be added on the plan. We live in the US, and my child goes to a far away school. Is it possible for them to be added an...

  • Visitor
  • Hello, I want to buy the family plan for my family and was wondering if my child who is going to college in another state can also be added on the plan. We live in the US, and my child goes to a f...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! "Your addresses didn't match" - issues with users accepting invites to Duo plans

PlanPremium DuoCountryFRANCEDeviceSamsung Galaxy S9, PCOperating System(Windows 11.) My Question or Issue Dear community, I'm a facing a very strange issue.I am living in France and I am paying my premium spotify with using a french bank account. Spo...

  • Casual Listener
  • Plan Premium Duo Country FRANCE Device Samsung Galaxy S9, PC Operating System (Windows 11.)   My Question or Issue   Dear community, I'm a facing a very strange issue. I am livi...
  • Maxim
  • Spotify Star
  • 236 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 5 replies
  • 0 likes

Solved!! Family member cannot re-join Family Plan

PlanPremiumCanada DevicePixel 6Operating SystemAndroid 14 My Question or IssueMy wife got a new phone and tried to use Spotify and it didn't transfer her membership details. I removed her (I am the plan manager) and sent a new invite. When she logged...

  • Regular
  • Plan Premium Canada   Device Pixel 6 Operating System Android 14   My Question or Issue My wife got a new phone and tried to use Spotify and it didn't transfer her membership deta...
  • Maxim
  • Spotify Star
  • 318 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 318 Views
  • 9 replies
  • 1 likes

Child joining Family Account

I currently have a Duo account but would like to upgrade to Family so my child can be separate from my playlists. They're only 11 and don't have an email address - do I need to create one for the purposes of joining or is there another way?

  • Casual Listener
  • I currently have a Duo account but would like to upgrade to Family so my child can be separate from my playlists. They're only 11 and don't have an email address - do I need to create one for the p...
  • Maxim
  • Spotify Star
  • 132 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 3 replies
  • 0 likes

Need to switch plan manager after premium account dropped my email address

PlanPremium FamilyCountryAustralia Hi,My family has been on Premium Family for a few years but early this year, Spotify dropped us out of this and back to being free for some strange reason. I could no longer use my email address (don't know why it w...

  • Visitor
  • Plan Premium Family Country Australia   Hi, My family has been on Premium Family for a few years but early this year, Spotify dropped us out of this and back to being free for some s...
  • Maxim
  • Spotify Star
  • 811 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 811 Views
  • 1 replies
  • 0 likes

advertising despite premium account

Hey, I'm using a Family Account but wich I'm paying for but still get advertising.Someone else got the Problem too and knows how to solve it?

  • Visitor
  • Hey, I'm using a Family Account but wich I'm paying for but still get advertising. Someone else got the Problem too and knows how to solve it?  
  • Tobii_l
  • Casual Listener
  • 134 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify family

Przymierzam się do zakupu Spotify Premium Family. Płacę 29,99zl za to, że członek jest? W spotify duo jest 25zł, gdzie są 2 osoby, które są 6. Opłata jest pobierana na główne konto i to jest zawsze 29,99zł, czy są 3 osoby czy 6. Ja się dzielę z innym...

  • Casual Listener
  • Przymierzam się do zakupu Spotify Premium Family. Płacę 29,99zl za to, że członek jest? W spotify duo jest 25zł, gdzie są 2 osoby, które są 6. Opłata jest pobierana na główne konto i to jest zawsze 2...
  • Elena
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

how to change plan manager

currently another member is the manager for the premium family. and we want to switch another member to be the plan manager

  • Visitor
  • currently another member is the manager for the premium family. and we want to switch another member to be the plan manager
  • AdamDam
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

I can't join spotify family after the Holst made a new one

Today the subscription for spotify premium was ended, so my father made a new spotify family. He sent me an invite and I joined. My father had some problems with that subscription, si he made a new one. He sent me an invite but I couldn't join. The m...

  • Visitor
  • Today the subscription for spotify premium was ended, so my father made a new spotify family. He sent me an invite and I joined. My father had some problems with that subscription, si he made a new o...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan manager

I wish to take over as a family plan manager .How can this be done. My Question or Issue

  • Casual Listener
  • I wish to take over as a family plan manager  . How can this be done.   My Question or Issue  
  • Evanslae
  • Visitor
  • 3818 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 3818 Views
  • 2 replies
  • 0 likes

Can’t create a Family plan

PlanFamily CountryItalyDeviceiPhone 13 Pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Today I was trying to upgrade my free Spotify plan to a Family one. But when i tried to start the procedure, it was written t...

  • Newbie
  • Plan Family  Country Italy Device iPhone 13 Pro  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! Today I was trying to upgrade m...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 106 Views
  • 1 replies
  • 0 likes

Email to add address has not been received by son

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, can you help please? My son is part of my family subscription but has not received the...

  • Visitor
  • ...ello, can you help please? My son is part of my family subscription but has not received the email asking him to confirm his address? I’m not sure if the address for him is correct? How can I check and re s...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 1 replies
  • 0 likes

Spotify won't recognize premium membership

I have 2 devices and am currently registered with premium family, on my laptop it recognized my premium membership however on my phone it wouldn't recognize me as a premium member. what should i do?

  • Regular
  • I have 2 devices and am currently registered with premium family, on  my laptop it recognized my premium membership however on my phone it wouldn't recognize me as a premium member. what s...
  • Maxim
  • Spotify Star
  • 335 Views
  • 4 replies
  • 0 likes
  • 335 Views
  • 4 replies
  • 0 likes

Family receiving emails: Your Premium Family plan will end soon

PlanPremium FamilyCountryCanada My Question or IssueMy family is receiving emails that say:"Your Premium Family plan will end soon.Since your account manager has cancelled your Premium Family plan, you're set to move onto a Free account in 2 days." I...

  • Newbie
  • Plan Premium Family Country Canada   My Question or Issue My family is receiving emails that say: "Your Premium Family plan will end soon. Since your account manager has cancelled your P...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Your address didnt match but i live in the same address as plan manager

My plan manager and i have the same home address. However when she invited me to join the family the error message says Your address didnt match!

  • Visitor
  • My plan manager and i have the same home address. However when she invited me to join the family the error message says Your address didnt match!
  • stars4katie
  • Newbie
  • 727 Views
  • 4 replies
  • 1 likes
  • 727 Views
  • 4 replies
  • 1 likes

Solved!! Spotify duo

Zastanawiam sie nad wykupieniem spotify duo wraz z współlokatorem, leczy wyczytalem że wymagacie mieszkanje pod jednym dachem i wy sprawdzacie lokalizacje, więc co jezeli , gdy ja pojadę na wycieczkę dalej o 200 km, a druga osoba będzie w domu. Wycie...

  • Casual Listener
  • Zastanawiam sie nad wykupieniem spotify duo wraz z współlokatorem, leczy wyczytalem  że  wymagacie mieszkanje pod jednym dachem i wy sprawdzacie lokalizacje, więc co jezeli , gdy ja pojadę ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

5 Alexas all on the same account

Hi i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without having to create separate accounts for each echo.I don’t want to h...

  • Visitor
  • Hi   i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without h...
  • the-ninth
  • Casual Listener
  • 521 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 521 Views
  • 4 replies
  • 1 likes

Superuser Contribution What is the best way to use Sonos with Spotify and a Family Account?

We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the Sonos/ Alexa devices this leads to my profile being filled...

  • Visitor
  • We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the S...
  • miguelacho
  • Visitor
  • 2012 Views
  • 2 replies
  • 0 likes
  • 2012 Views
  • 2 replies
  • 0 likes

Kids hear ads on Premium Family

PlanPremium FamilyCountryUK DeviceVankyo S30_EEAOperating SystemAndroid My Question or IssueMy son is a member of our Premium Family plan. He has a kids account. I've recently let him install the full spotify app as he wants to build his own playlist...

  • Casual Listener
  • Plan Premium Family Country UK   Device Vankyo S30_EEA Operating System Android   My Question or Issue My son is a member of our Premium Family plan.  He has a kids account....
  • Maxim
  • Spotify Star
  • 797 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 797 Views
  • 5 replies
  • 0 likes