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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139708 Views
  • 32 replies
  • 8 likes
  • 139708 Views
  • 32 replies
  • 8 likes

I cannot accept the invitation because of I don't find address

Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy

  • Visitor
  • Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy
  • ribezaz
  • Rising Star 3
  • 112 Views
  • 1 replies
  • 1 likes
  • 112 Views
  • 1 replies
  • 1 likes

Superuser Contribution Members of family plan account doesn't show up as premium?

I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download music and still get ads. We've tried everything from...

  • Casual Listener
  • I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download m...
  • OscarDC
  • Moderator
  • 288 Views
  • 6 replies
  • 0 likes
  • 288 Views
  • 6 replies
  • 0 likes

How do I change the Plan Manager for my family account?

My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this.Do I have to cancel and have that family member signup for a new plan?

  • Visitor
  • My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this. Do I have to cancel and have that family member signup for a n...
  • AdamDam
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO DO MEU PLANO

EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR

  • Regular
  • EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR
  • Bittencourt
  • Spotify Star
  • 367 Views
  • 11 replies
  • 0 likes
  • 367 Views
  • 11 replies
  • 0 likes

Superuser Contribution Member in the same address cannot join to Premium-Family as the address is not matching

PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...

  • Visitor
  • Plan Free/Premium Country   Device Honor Operating System Anroid My Question or Issue I am an owner of a Family-Premium and I have sent an invitation for my husband to join in S...
  • AlejaR
  • Moderator
  • 1743 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1743 Views
  • 11 replies
  • 0 likes

Solved!! Why I can't get the Premium Family plan ?

When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?

  • Newbie
  • When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account mix up

I’m listening to my part of the account on my phone or in the car and then it cuts out or starts playing my daughter’s songs on Google Home or on her phone

  • Newbie
  • I’m listening to my part of the account on my phone or in the car and then it cuts out or starts playing my daughter’s songs on Google Home or on her phone
  • Vasil
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rivian accepts only one spotify account and it means I often can’t listen.

My husband drives my daughter to school in my car. Rivian will only allow one Spotify account connected to the vehicle. So my podcast won’t play (at home as I’m getting ready for the day) when he is driving her to school. I have a family plan. Please...

  • Newbie
  • ...s driving her to school. I have a family plan. Please help me solve for this. It’s super annoying as a long time paying customer to have my session ended because of my husband who is also on my family p...
  • Vasil
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i listen to my spotify, and Google at same time? I have family acc

I have a spotify family account, and 2 google home devices. I would like to listen to music upstairs, and down stairs, and if need be on my phone. What is the best way to do this?

  • Visitor
  • I have a spotify family account, and 2 google home devices. I would like to listen to music upstairs, and down stairs, and if need be on my phone. What is the best way to do this?
  • Vasil
  • Moderator
  • 125 Views
  • 1 replies
  • 1 likes
  • 125 Views
  • 1 replies
  • 1 likes

Solved!! Can't change country without changing plan?

Hello, I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore.I tried to update my payment method with the details of my new card here in France, but i...

  • Casual Listener
  • Hello,   I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore. I tried to update my p...
  • hmddhm
  • Casual Listener
  • 261 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 261 Views
  • 5 replies
  • 0 likes

My family plan invite link isn't working

The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.

  • Visitor
  • The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Семейная подписка

У меня подключена семейная подписка, у других участников есть премиум, у меня нет премиума, хотя оплачено

  • Visitor
  • У меня подключена семейная подписка, у других участников есть премиум, у меня нет премиума, хотя оплачено
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Joining another family plan, after cancelling own premium plan

I received an invitation link to a family plan and therefore cancelled my premium plan. When I enter the right address there is an error notification.

  • Newbie
  • I received an invitation link to a family plan and therefore cancelled my premium plan. When I enter the right address there is an error notification.
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan, how to simultaneously play on multiple devices

I recently upgraded to the family plan, in order to try and fix a regular problem we have around the house... I'm the primary account holder, and I use Spotify, across a variety of Google and Amazon devices around the house. About once a day, I'm lis...

  • Visitor
  • I recently upgraded to the family plan, in order to try and fix a regular problem we have around the house...   I'm the primary account holder, and I use Spotify, across a variety of Google a...
  • Ivelina
  • Moderator
  • 2067 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 2067 Views
  • 3 replies
  • 1 likes

How to add someone to my Family plan if Spotify rejects the address?

I can't add my cousin to my Family account even though there is one spot left. I sent her the link to join the Family account, but when she needs to write the address, Spotify says it's not the right address even though it is precisely written as in ...

  • Visitor
  • I can't add my cousin to my Family account even though there is one spot left. I sent her the link to join the Family account, but when she needs to write the address, Spotify says it's not the r...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

cancelling premium family - do we all get a free account?

PlanFree/Premium - want to change from premium family to freeCountry- uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I cancel premium family will all 4 of us ...

  • Visitor
  • Plan Free/Premium - want to change from premium family to free Country- uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, W...
  • Billy-J
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

No duo premium account since reset smartphone

I reset my smartphone. I reinstalled Spotify and logged in with my Facebook account. But my Duo premium account no longer appears there.In the payment history it appears that I had subscribed to a premium subscription (solo) on November 22, 2022, but...

  • Visitor
  • I reset my smartphone. I reinstalled Spotify and logged in with my Facebook account. But my Duo premium account no longer appears there. In the payment history it appears that I had subscribed to ...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Migrate existing subs to new family plan?

I am currently paying for my son's premium subscription, but would like to explore a family plan - can I migrate his subs to the new family plan?

  • Casual Listener
  • I am currently paying for my son's premium subscription, but would like to explore a family plan - can I migrate his subs to the new family plan?
  • simonbakerman
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes