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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountrySouth AfricaDeviceAndroidOperating SystemAndroid My Question or IssueThe Family premium plan is available in South Africa. However, we now want to activate Spotify for one of our kids using the Spotify Kids app (to allow us to contr...
PlanPremium Family PlanCountryUnited States My Question or IssueMy Family can’t join my Premium Family Plan because it says “ You can’t join this plan. You can join someone else’s Premium plan only once every 12 months”, even though its the same Prem...
My spotify account was cancelled over the weekend, I have no clue why there was money in the account for the paypal debit. Not only that, my plan wasn't even due - it just bounced or something and then cancelled instantly. Anyways, I renewed it and n...
Hello, I have my individual plan paid for 6 more months, that is, until December. If I upgrade it to the family plan, will I lose what I already paid? Or would I have the "balance" in my favor?
We have a Spotify Premium Family account but I cannot create an account for my child as I get the error "You’re too young to create a Spotify account." whenever I try to enter the correct date of birth. Spotify Kids is not available in my country (Si...
O nome dela até consta no plano...mas quando enta no spotify não aparece sua biblioteca
Hi Spotify,I’m trying to verify the address for my family plan, however no address or local landmark I enter into the search is found.House nameTownCounty PostcodeNothing is returned within the search.The nearest result I can get recognised is 10 mil...
PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...
My wife is the account manager, and we have confirmed that i am inputting the same address. I am also worried that my account has been hacked as i have been asked to changed my password due to suspicious activity.
I (the admin of the Family Plan) received the email about another family member verification request this morning, but he did not receive any message. Checked inbox and spam/junk folders, nothing. He has 7 days to reply confirming our address, hope t...
Hello,I've missed the 7 days period to verify address for an familly subscription on purpose to be honest, because in the email that was sent to me never was said that if i miss it i'll get ban for 12 months, and it doesn't feel right, even in the em...
Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books. If we switch the plan, will anything be lost (current members, playlists, et...
My son got off family plan but is plan manager and now I have no access to change anything or add other family members
PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...
Is it possible to change plan manager with family plan?
As above
I can't join a family subscription, but I live with the subscription creator.
Both of my children started receiving repeated requests to verify their address. We checked, and the addresses should match as required. However, they kept getting these address verification requests. Meanwhile, my wife did not receive any verificati...
The payment wasn't renewed so I was kicked out of it. But then we bought it again but now I can't join it.
PlanPremium Family My Question or IssueI have 5 members in my Amazon Household.I have 5 Profiles in my Spotify Family Plan.Everyone has their own Echo Device.I am certain there must be some way for each of us to be listening to our own profile simult...