Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...
Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification issue. After adding my address to my account, I learne...
Hello everyone, I would like to remove my girlfriend from the Family subscription as we have split up. My question would be what happens to her account. Will her playlists etc. still be available or will they all be deleted? Best regards Gizmo
PlanPremiumCountryAustraliaDeviceSamsung fold 4Operating System For the last week ive been getting adverts that i have to skip. They are not part of the podcasts im listening to and are seperate files. Why is this happening now and how do i contact s...
My wife and I lives under the same roof, why did she got thrown out of our family plan due to the address don't match?!
I did a pause of 2 month in family premium subscription But now I lost my spotify kid history (playlist and likes)Do I have to explain my kid it is lost forever ?
I used the free trail run where I could not download music. I subscribed now for the Premium package but my problem is still not solved. Must I reload the app
I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song. I don’t want to open an email account for a 3 years old. Guess what… Spotify kids is not available in Turkey. What ...
PlanPremiumCountryPLDeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Arylic and Moode Player based streamers around the house, which are hijacked by single spotify account. If one of the family members strea...
I was planning om up grading my audible single premium to family. Shutting down my audible account and using family Spotify so my kids can listen to audiobooks. For the top up beyond the free hours (which I will use) they are being gifted audible vou...
So I've just this week moved to the UK, previously I was in the US on a solo premium account, but now that I'm here I'm trying to join a family account with my fiance. However spotify won't let me change my region/country at all no matter what I try,...
[removed sensitive info]
Hi Maxim,I'd like to do the very same thing as Kelly, only in Hungary. However, Spotify Kids is not available for this region, says Google Play. Is there anything that can be done, so my daughter stops ruining my listening experience? Thanks!
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFamily PlanCountrySingapore My Question or IssueMy wife was prompted to re-enter the address details by Spotify, but failed the verification. I went on to my account as the plan owner to check, and realized the address was somehow changed. Is the...
It keeps telling my I need Premium Family, which I have.
Hi, I'm struggling with my family account (France).I'm the owner and since a while i can't add other people on it. 4 slots are working well and I have 2 slots still available. When i share my link to add somebody, he can't achieve the connexion.When ...
I use family plan with my main family, but owner of family subscription stop paying for subscription, and I need to change family subscription to my boyfriend but I can’t
I know his name, but how to make it happen spotify delete his name and connection to my email account.
It Shows Spotify free But we have the Family one since a year?! Now i will invite my son but its Not working vecause it Shows me just a free account