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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75301 Views
  • 32 replies
  • 5 likes
  • 75301 Views
  • 32 replies
  • 5 likes

adding younger children

PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...

  • Casual Listener
  •   Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit   My Question or Issue  Found the same question posted in 2016 and 2018. S...
  • mepbph
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution CANNOT ADD ADDRESS/MEMBERS FOR PREMIUM FAMILY

My Question or IssueI have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade)Point 2. asks for your address - just freezes......NO RESPONSE AT ALL and won't let me go back or forwards ...

  • Visitor
  • My Question or Issue I have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade) Point 2. asks for your address - just freezes........
  • Jeremy
  • Moderator
  • 965 Views
  • 10 replies
  • 2 likes
  • Premium for Family
  • 965 Views
  • 10 replies
  • 2 likes

Adding to family plan

Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...

  • Newbie
  • Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is s...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of family has lost access and all playlists. How does she get them back?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution New to Family

PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...

  • Casual Listener
  •   Plan Family Premium Country South Africa     Device Samsung Operating System Android   My Question or Issue Hey Guys, I have just signed up to Spotify family a...
  • Yordan
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daughter's account details can't be found

Plan: Premium FamilyCountry: Ireland Device: All devicesOperating System: Multiple OS Hi there,I have a Premium Family plan that includes my daughter's account - I can see it on the plan and have also checked through a playlist of hers, so it exists!...

  • Newbie
  • Plan: Premium Family Country: Ireland   Device: All devices Operating System: Multiple OS   Hi there, I have a Premium Family plan that includes my daughter's account - I can see i...
  • Yordan
  • Moderator
  • 351 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 351 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family member from another country

Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!

  • Newbie
  • Hi!  I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me?   thank you in advance!
  • Jeremy
  • Moderator
  • 372 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 372 Views
  • 2 replies
  • 0 likes

Unable to change payment method for Family plan

Hi, I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work. Any advice? Thanks!

  • Newbie
  • Hi,   I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work.   Any advice? &n...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 428 Views
  • 1 replies
  • 0 likes

Changing from Spotify Duo to Spotify Family, how partner can save playlists?

PlanSpotify DuoCountryPolandDeviceiphone 6s and iphone SEOperating SystemiOS 14My Question or IssueHi Guys,my question is mostly added in title: I want to change subscription from Spotify Duo to Spotify Family. My wife is a partner in Duo and has lot...

  • Newbie
  • ...rom Spotify Duo to Spotify Family. My wife is a partner in Duo and has lots of stuff saved on hers account (playlist, settings, audiobooks etc.). And I wish to know that, when I change subscription t...
  • TreyAnastasio
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 384 Views
  • 1 replies
  • 0 likes

Change country

PlanPremiumCountryRussian->UkraineMy Question or IssueCan i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do this with new rules. Or i can update country when my family subscript...

  • Newbie
  • Plan Premium Country Russian->Ukraine My Question or Issue Can i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do t...
  • Maxim
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan? Nope!

Why is it called a "family" plan when it's not really a family plan at all?It should be called a household plan. I want to share my "family plan" with my boys and my sister. They are family but they don't live with me. My boys live with their mother ...

  • Music Fan
  • Why is it called a "family" plan when it's not really a family plan at all? It should be called a household plan. I want to share my "family plan" with my boys and my sister. They are family but t...
  • Dell_Ray
  • Music Fan
  • 1131 Views
  • 5 replies
  • 5 likes
  • Premium for Family
  • 1131 Views
  • 5 replies
  • 5 likes

Husband cannot login to Premium Family after spotify logged everyone out!

After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account. I have Premium Family, I have had it for a long time and my husband has always been added to it but since being logged out we cannot get my husbands...

  • Newbie
  • After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account.   I have Premium Family, I have had it for a long time and my husband has always been a...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after in...
  • Yordan
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 363 Views
  • 1 replies
  • 0 likes

Famille Prem : retrouver le mail et password d'un membre

BonjourDepuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions renseignés.Dans mon profil je vois bien les différents comp...

  • Regular
  • Bonjour Depuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions rensei...
  • Luan
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! My family member cannot login to her user.

PlanPremiumCountrySweden DeviceiPhone's different typesOperating SystemiOS 10 My Question or IssueI have three family members on my Premium account, they have had their users for around three years or more. Yesterday Spotify was down at least in Swed...

  • Regular
  • Plan Premium Country Sweden   Device iPhone's different types Operating System iOS 10   My Question or Issue I have three family members on my Premium account, they have had t...
  • MattSuda
  • Spotify Star
  • 837 Views
  • 3 replies
  • 3 likes
  • Premium for Family
  • 837 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Duo Premium account set back to Free

Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...

  • Casual Listener
  • Dear community, As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of...
  • FrankSchoe
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • Account
  • 508 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hearing Un-Integrated Ads for Podcasts with Premium Family

I listen to a lot of podcasts, but had taken a break before listening again yesterday. While listening, I saw on the Spotify lock screen Music Player that the podcast was being interrupted by 30-60 second commercials from StateFarm, etc. I recognize ...

  • Newbie
  • ...emoving ads from mobile listening is a significant reason why I pay for Spotify Premium (Premium Family), which makes this either seem like a glitch - or a sneaky new policy.   Device: Samsung S...
  • Yordan
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share Playlist of podcasts with Spotify Kids

PlanPremium FamilyCountryUnited StatesDeviceiPodOperating SystemiOS 10 My Question or IssueWhen I share a playlist that contains only podcasts with my child's Spotify Kids account, none of the podcast episodes show up on my child's Spotify Kids app. ...

  • Casual Listener
  • Plan Premium Family Country United States Device iPod Operating System iOS 10   My Question or Issue When I share a playlist that contains only podcasts with my child's Spotify Kids a...
  • Redremedy
  • Casual Listener
  • 2542 Views
  • 12 replies
  • 4 likes
  • Premium for Family
  • 2542 Views
  • 12 replies
  • 4 likes

Solved!!Superuser Contribution Family mix wont pop up

PlanFamily PremiumCountryUSA My Question or IssueFamily mix wont pop up on my family account page and I I'm the owner of the plan I had the plan for around 3 weeks.

  • Newbie
  • Plan Family Premium Country USA   My Question or Issue Family mix wont pop up on my family account page and I I'm the owner of the plan I had the plan for around 3 weeks.
  • Elena
  • Moderator
  • 507 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched from Duo to Family. But account still shows Duo

Hi. Today switched from my 3 month Duo subscription to a 3 month Family subscription and paid for the same. However, my account still shows I'm using Duo. I read on the website that you could switch between plans. I've got the receipts. Also, will I ...

  • Casual Listener
  • Hi. Today switched from my 3 month Duo subscription to a 3 month Family subscription and paid for the same. However, my account still shows I'm using Duo. I read on the website that you could s...
  • Elena
  • Moderator
  • 378 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 2 replies
  • 0 likes

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