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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126913 Views
  • 32 replies
  • 8 likes
  • 126913 Views
  • 32 replies
  • 8 likes

Family plan México

¡Hola! Perdón por mi inglés, tengo un plan premium con pago mensual pero quiero cambiarme al plan familiar con pago anual ¿es posible? ¿Pueden ayudarme a mostrarme cómo? muchas gracias.

  • Visitor
  • ¡Hola! Perdón por mi inglés, tengo un plan premium con pago mensual pero quiero cambiarme al  plan familiar con pago anual ¿es posible? ¿Pueden ayudarme a mostrarme cómo?  muchas gracias.
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

Vom Premium mit JAHRESABO auf Family

Hello,I have been a premium user for a few months. I purchased my subscription for 99.- in one payment, so there are no monthly costs. If I switch to Family now, I see everywhere that there is a monthly payment. Can I switch without having to pay dou...

  • Visitor
  • Hello, I have been a premium user for a few months. I purchased my subscription for 99.- in one payment, so there are no monthly costs.   If I switch to Family now, I see everywhere that t...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative playlists broken

Made a public collaborative playlist and friends are unable to add tracks! What the heck? The playlist is "SwordfireX5 2023" and it is not working. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS ...

  • Visitor
  • Made a public collaborative playlist and friends are unable to add tracks! What the heck? The playlist is "SwordfireX5 2023" and it is not working.          Plan F...
  • Nasky
  • Newbie
  • 582 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 582 Views
  • 8 replies
  • 1 likes

Solved!! Preiserhöhung für "neue Kunden" erhalten - obwohl ich alter Kunde bin

PlanPremium FamilyCountryGermanyMy Question or IssueLiebes Forum,ich erhielt heute die vorsorgliche Kündigung sowie die Ankündigung einer Preiserhöhung von 14,99 auf 17,99 €.Die Erhöhung soll aber lt. Text nur für "neue Kunden", ab dem 02. Oktober 20...

  • Regular
  • Plan Premium Family Country Germany My Question or Issue Liebes Forum, ich erhielt heute die vorsorgliche Kündigung sowie die Ankündigung einer Preiserhöhung von 14,99 auf 17,99 €. D...
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento duplo

Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq

  • Visitor
  • Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq
  • M0N7305
  • Newbie
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Solved!! 2 family accounts (re-marraiage)

PlanPremiumCountryUSADeviceAllOperating SystemAll My Question or IssueMy new wife has a family premium account for her ad her daughter. I have a family premium account for me and my two sons. All **bleep** will ensue if she or I cancels our account t...

  • Newbie
  • Plan Premium Country USA Device All Operating System All   My Question or Issue My new wife has a family premium account for her ad her daughter.  I have a family premium a...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 1 likes

Superuser Contribution where is my Permium?

Order number: -1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription? PlanPremiumCountryPhilippines DeviceALL

  • Visitor
  • Order number: <removed sensitive info>-1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription?   Plan Premium Country Philippines  ...
  • Elena
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 112 Views
  • 1 replies
  • 0 likes

I am trying unsuccessfully to log into my family premium account in Gambia. Please advise.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying unsuccessfully to log into my family premium account in Gambia. Please advise.

  • Newbie
  • ...rying unsuccessfully to log into my family premium account in Gambia.  Please advise.  
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

Does downloading data on a family plan download everyone’s data?

I have one of three profiles on a family plan and I want to download my account data and maybe the extended streaming history, but I only want it off of my profile. I’m logged into my profile, but if it’s all connected to the same account would it al...

  • Visitor
  • I have one of three profiles on a family plan and I want to download my account data and maybe the extended streaming history, but I only want it off of my profile. I’m logged into my profile, but i...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

I want to set my audio to the highest level, what is the process? I am on the family plan. premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit filters won’t turn off

PlanFamilyCountry DeviceTesla Model Y and Alexa Dot 5th Gen/Sonos Arc (Alexa)Operating SystemLatest versions on Alexa and Tesla My Question or IssueThis started a few days ago when we want to turn off explicit filters to enable playback on our Alexa’...

  • Casual Listener
  • Plan Family Country   Device Tesla Model Y and Alexa Dot 5th Gen/Sonos Arc (Alexa) Operating System Latest versions on Alexa and Tesla    My Question or Issue This started a...
  • Joan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Premium family manager AND member

I am both the manager of a Premium family account and a member. The manager account provides music in my home, the member account on my phone so that independent listening can happen. BUT I want to use my manager privileges to listen to audiobooks. H...

  • Casual Listener
  • I am both the manager of a Premium family account and a member. The manager account provides music in my home, the member account on my phone so that independent listening can happen. BUT I want to u...
  • Maxim
  • Spotify Star
  • 248 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 5 replies
  • 0 likes

Solved!! Divorced parents

PlanFamilyCountryFranceMy Question or IssueHello there,I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children with me only during vacation periods (2 months 1/2 per year).Can...

  • Casual Listener
  • Plan Family Country France My Question or Issue Hello there, I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children w...
  • Hellio78
  • Visitor
  • 2766 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 2766 Views
  • 6 replies
  • 0 likes

Premium Plan memeber should be able to listen audiobooks as well

As a memeber of a premium account I am not able to listen audiobooks for free like the manager of the account, that needs to be fixed.

  • Visitor
  • As a memeber of a premium account I am not able to listen audiobooks for free like the manager of the account, that needs to be fixed. 
  • afnaples
  • Newbie
  • 164 Views
  • 2 replies
  • 2 likes
  • 164 Views
  • 2 replies
  • 2 likes

Spotify Family Plan was removed even though I paid for it

My family plan was removed even though I paid for it.My family members have received an email at 13:55 pm (CET) saying that I (the owner of the family plan) has removed them. But it wasn't me. PlanFamilyCountryGermanyDeviceall devicesOperating System...

  • Regular
  • My family plan was removed even though I paid for it. My family members have received an email at 13:55 pm (CET) saying that I (the owner of the family plan) has removed them. But it wasn't me. &n...
  • jamalemo-germany2
  • Regular
  • 1786 Views
  • 36 replies
  • 5 likes
  • Premium for Family
  • 1786 Views
  • 36 replies
  • 5 likes

Superuser Contribution Premium access ERRONEOUSLY removed

Ive lost all premium access as part of a CURRENT family plan. And just* as I was happy to say that the bugs have been fixed!! *face palm* WT Spotify? I need this fixed NOW ::: for work later on TODAY, I rely on this app for my playlists to provide my...

  • Music Fan
  • Ive lost all premium access as part of a CURRENT family plan. And just* as I was happy to say that the bugs have been fixed!! *face palm* WT Spotify? I need this fixed NOW ::: for work later on T...
  • MihailY
  • Moderator
  • 355 Views
  • 5 replies
  • 5 likes
  • Premium for Family
  • 355 Views
  • 5 replies
  • 5 likes

Premium for Family

It´s amazing that Spotify doesn´t has a help desk or someone to answer your quiestions.I already change to Premium for Family.But they other users can´t discharge the playlist to use it offline.Do you know the mail or phone to contact Spotify ???

  • Visitor
  • It´s amazing that Spotify doesn´t has a help desk or someone to answer your quiestions. I already change to Premium for Family. But they other users can´t discharge the playlist to use it offline....
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

Advert on a premium family plan

PlanPremium family planCountryEnglandDeviceSamsung galaxy s22 ultra Operating SystemAndroid My Question or IssueI'm still getting adverts in-between podcast even though I have a premium plan

  • Visitor
  •   Plan Premium family plan Country England Device Samsung galaxy s22 ultra  Operating System Android    My Question or Issue I'm still getting adverts in-between p...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 1 likes

Superuser Contribution My family plan invite is not working.

My wife has sent me an invite to join our family plan, but all i get when i click the link is a spotify 404 page not found screen.

  • Visitor
  • My wife has sent me an invite to join our family plan, but all i get when i click the link is a spotify 404 page not found screen.
  • OscarDC
  • Moderator
  • 1396 Views
  • 7 replies
  • 0 likes
  • 1396 Views
  • 7 replies
  • 0 likes