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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77249 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94746 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77611 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208683 Views
267 replies
35 likes
Plano Premium País Brasil Dispositivo Samsung Sistema Operacional AndroidMinha pergunta é sobre perfis de uso dentro do mesmo usuário.Acredito que deva haver vários perfis dentro do mesmo usuário. Por exemplo, se eu ouvir música com minha filha, usar...
Plano Premium País Brasil Dispositivo Samsung Sistema Operacional Android Minha pergunta é sobre perfis de uso dentro do mesmo usuário. Acredito que deva haver vários perfis dentro do mesmo u...
Spotify Star
262 Views
1 replies
0 likes
Hello! We have a premium account for two
Hello! We have a premium account for two
Spotify Star
454 Views
1 replies
0 likes
Tenho o plano familiar assinado a mais de 10 dias e não consigo acessar para adicionar os membros. Tentei em diversos navegadores, navegação privada, android/ios/desktop mas todos dão o mesmo problema. Tentei, por diversas vezes falar com o suporte d...
Tenho o plano familiar assinado a mais de 10 dias e não consigo acessar para adicionar os membros. Tentei em diversos navegadores, navegação privada, android/ios/desktop mas todos dão o mesmo problem...
Moderator
917 Views
7 replies
0 likes
I want to invite my family member, and my plan is active with family premium plan, but for some reason, it kept showing "You can’t join this planPlease try again later.Or find another Premium plan that’s right for you."please check on that, thanks
I want to invite my family member, and my plan is active with family premium plan, but for some reason, it kept showing "You can’t join this plan Please try again later. Or find another P...
Music Fan
6729 Views
20 replies
1 likes
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
Newbie
1533 Views
6 replies
0 likes
Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas.O que deve ser feito para solucionar o problema ? Aguardo retorno.Obrigada, Rebeca Vinholi
Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas. O que deve ser feito para soluci...
Spotify Star
9209 Views
10 replies
0 likes
PlanFree/PremiumCountryGermanyDevice SamsungOperating SystemAndroid My Question or IssueHello together, My daughter has a new phone. Spotify is on her old one via Family Premium.Unfortunately, she no longer knows her password, and the email in her Sp...
...ne via Family Premium. Unfortunately, she no longer knows her password, and the email in her Spotify account is no longer valid, meaning she no longer has access to it. Is there any way for her to c...
Spotify Star
461 Views
3 replies
0 likes
I have a Premium Family Plan (US) and received a Spotify Premium eGift card. I understand that it cannot be used for our monthly fees, but can I use it to purchase top ups for audio book listening? Thank you.
I have a Premium Family Plan (US) and received a Spotify Premium eGift card. I understand that it cannot be used for our monthly fees, but can I use it to purchase top ups for audio book l...
Spotify Star
958 Views
1 replies
1 likes
I've been paying for a Premium Family Subscription for years now. Over the last couple of months, my brother and my nephew both lost access to their Premium account. I was working away so didn't have time to sort it for them. I actually thought they'...
I've been paying for a Premium Family Subscription for years now. Over the last couple of months, my brother and my nephew both lost access to their Premium account. I was working away so didn't h...
304 Views
0 replies
0 likes
PlanPremium FamilyCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 14 My Question or IssueMy son receives the email link to join family, he follows the link to join, I receive an email notification that he has joined, he appears on my account a...
Plan Premium Family Country USA Device Google Pixel 5a Operating System Android 14 My Question or Issue My son receives the email link to join family, he follows the link t...
Moderator
282 Views
1 replies
0 likes
Bonjour à tous, J'ai une petite question? Nous avons souscrit à l'abonnement premium Family aujourd'**bleep**, je me suis affilié à l'abonnement suite à l'invitation de ma mère. Je suis bien enregistré dans le compte Family premium mais pourtant quan...
Bonjour à tous, J'ai une petite question? Nous avons souscrit à l'abonnement premium Family aujourd'**bleep**, je me suis affilié à l'abonnement suite à l'invitation de ma mère. Je s...
Spotify Star
973 Views
4 replies
1 likes
I'm divorcing. please help me get rid of this guy. thanks.
I'm divorcing. please help me get rid of this guy. thanks.
Spotify Star
1253 Views
2 replies
0 likes
Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...
Family plan Multiple accounts: me, wife, kid1, kid2, kid3, kid4 2 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. &n...
Moderator
17596 Views
13 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the Plan Manager for Premium Family and want to listen to audiobooks which are meant to ...
...he Plan Manager for Premium Family and want to listen to audiobooks which are meant to be free for 15hours a month. The play icon is locked, can you answer why?
Visitor
675 Views
4 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
...acbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family plan manager was changed her logins so when he sent invites to join family p...
Spotify Star
301 Views
1 replies
0 likes
My Family Account was cancelled due to some payment issues. Now I re-subscribed to Spotify and would like to add my family members. If I send out the invitation email to them (to the same mail address by which they were part of our family before), wi...
My Family Account was cancelled due to some payment issues. Now I re-subscribed to Spotify and would like to add my family members. If I send out the invitation email to them (to the same mail a...
Moderator
435 Views
1 replies
0 likes
PlanFree/PremiumCountryCanadaDevicen/aOperating Systemn/a My Question or IssueHow do I switch Plan Manager to a Plan Member?
Plan Free/Premium Country Canada Device n/a Operating System n/a My Question or Issue How do I switch Plan Manager to a Plan Member?
Casual Listener
422 Views
2 replies
0 likes
PlanFamily PremiumCountryBangladesh DeviceOppo A95Operating SystemAndroid 13 My Question or Issue I am in a family Premium subscription plan but I am not the plan manager now I have seen that in my country the canvas and the podcast feature is unavai...
Plan Family Premium Country Bangladesh Device Oppo A95 Operating System Android 13 My Question or Issue I am in a family Premium subscription plan but I am not the p...
Spotify Star
554 Views
1 replies
0 likes
I have a family account with an audiobook topup - the credits have refreshed. The person assigned the topup has not received the credits. I’m paying for the service and they cannot access it. How can you resolve? Thanks None of the below information ...
I have a family account with an audiobook topup - the credits have refreshed. The person assigned the topup has not received the credits. I’m paying for the service and they cannot access it. How c...
Spotify Star
390 Views
3 replies
0 likes
I am travelling, I am not at home but I'm asked to log into my account from home. How can I do this? Spotify wants me to sign up and pay for an account by myself but I already live in a house with a family account.
...family account.
Spotify Star
275 Views
1 replies
0 likes
