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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151982 Views
  • 32 replies
  • 9 likes
  • 151982 Views
  • 32 replies
  • 9 likes

My spotify account was cancelled over the weekend, I have no clue why!

My spotify account was cancelled over the weekend, I have no clue why there was money in the account for the paypal debit. Not only that, my plan wasn't even due - it just bounced or something and then cancelled instantly. Anyways, I renewed it and n...

  • Casual Listener
  • ...hen cancelled instantly. Anyways, I renewed it and now none of my kids or my wife can join the family plan. I would like this fixed or refund me and I'll go to apple music, I don't want too but this i...
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching to Family with month of Individual remaining

Hello, I have my individual plan paid for 6 more months, that is, until December. If I upgrade it to the family plan, will I lose what I already paid? Or would I have the "balance" in my favor?

  • Newbie
  • Hello, I have my individual plan paid for 6 more months, that is, until December. If I upgrade it to the family plan, will I lose what I already paid? Or would I have the "balance" in my favor? 
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids not available in my country but my child is under 13.

We have a Spotify Premium Family account but I cannot create an account for my child as I get the error "You’re too young to create a Spotify account." whenever I try to enter the correct date of birth. Spotify Kids is not available in my country (Si...

  • Casual Listener
  • We have a Spotify Premium Family account but I cannot create an account for my child as I get the error "You’re too young to create a Spotify account." whenever I try to enter the correct date of b...
  • Vasil
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Não consigo adicionar minha filha no plano família Premium

O nome dela até consta no plano...mas quando enta no spotify não aparece sua biblioteca

  • Visitor
  • O nome dela até consta no plano...mas quando enta no spotify não aparece sua biblioteca
  • Bittencourt
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!! Address verification - Address not found

Hi Spotify,I’m trying to verify the address for my family plan, however no address or local landmark I enter into the search is found.House nameTownCounty PostcodeNothing is returned within the search.The nearest result I can get recognised is 10 mil...

  • Regular
  • Hi Spotify, I’m trying to verify the address for my family plan, however no address or local landmark I enter into the search is found. House name Town County Postcode Nothing is r...
  • CluelessMan
  • Newbie
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Solved!! Can I disable all videos and canvases for my child in our Family premium?

PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...

  • Newbie
  • Plan Premium Country Finland Operating System Android   My Question or Issue:   Our child is using Spotify on our Family premium. We would like for her to be able to listen to m...
  • srgmoseirngmoiserjng
  • Newbie
  • 915 Views
  • 5 replies
  • 3 likes
  • Premium for Family
  • 915 Views
  • 5 replies
  • 3 likes

Superuser Contribution i am trying to verify my address but is says it does not match.

My wife is the account manager, and we have confirmed that i am inputting the same address. I am also worried that my account has been hacked as i have been asked to changed my password due to suspicious activity.

  • Visitor
  • My wife is the account manager, and we have confirmed that i am inputting the same address. I am also worried that my account has been hacked as i have been asked to changed my password due to suspic...
  • Vasil
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email for Address Verification not received

I (the admin of the Family Plan) received the email about another family member verification request this morning, but he did not receive any message. Checked inbox and spam/junk folders, nothing. He has 7 days to reply confirming our address, hope t...

  • Casual Listener
  • I (the admin of the Family Plan) received the email about another family member verification request this morning, but he did not receive any message. Checked inbox and spam/junk folders, nothing. H...
  • Maxim
  • Spotify Star
  • 993 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 993 Views
  • 5 replies
  • 0 likes

Create my own familly subscription after missed familly validation

Hello,I've missed the 7 days period to verify address for an familly subscription on purpose to be honest, because in the email that was sent to me never was said that if i miss it i'll get ban for 12 months, and it doesn't feel right, even in the em...

  • Newbie
  • Hello, I've missed the 7 days period to verify address for an familly subscription on purpose to be honest, because in the email that was sent to me never was said that if i miss it i'll get ban for...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Change from Premium family to Basic family

Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books. If we switch the plan, will anything be lost (current members, playlists, et...

  • Visitor
  • Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books.  If we switch the p...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 162 Views
  • 1 replies
  • 0 likes

Change plan manager

My son got off family plan but is plan manager and now I have no access to change anything or add other family members

  • Visitor
  • My son got off family plan but is plan manager and now I have no access to change anything or add other family members
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Using Family Premium Plan when traveling abroad

PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...

  • Visitor
  • Plan Premium Country Canada    My Question or Issue A few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan m...
  • amyyisabella
  • Visitor
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change plan manager

Is it possible to change plan manager with family plan?

  • Visitor
  • Is it possible to change plan manager with family plan?
  • Joan
  • Moderator
  • 365 Views
  • 5 replies
  • 2 likes
  • 365 Views
  • 5 replies
  • 2 likes

I can't join a family subscription

I can't join a family subscription, but I live with the subscription creator.

  • Visitor
  • I can't join a family subscription, but I live with the subscription creator.
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Address Verification Issues on Family Premium Plan - Assistance Needed

Both of my children started receiving repeated requests to verify their address. We checked, and the addresses should match as required. However, they kept getting these address verification requests. Meanwhile, my wife did not receive any verificati...

  • Newbie
  • ...equests. Meanwhile, my wife did not receive any verification request at all. Now that the deadline has passed, my children have to wait 12 months before trying again. We are on the Family Premium plan. We a...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 5 Members of my Amazon Household + 5 Spotify Family Plan Profiles

PlanPremium Family My Question or IssueI have 5 members in my Amazon Household.I have 5 Profiles in my Spotify Family Plan.Everyone has their own Echo Device.I am certain there must be some way for each of us to be listening to our own profile simult...

  • Casual Listener
  • Plan Premium Family   My Question or Issue I have 5 members in my Amazon Household. I have 5 Profiles in my Spotify Family Plan. Everyone has their own Echo Device. I am certain there m...
  • Beven
  • Visitor
  • 4467 Views
  • 19 replies
  • 0 likes
  • Premium for Family
  • 4467 Views
  • 19 replies
  • 0 likes

Solved!! Can only one member in a Family plan listen to certain audiobooks?

Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours per month limit, I don't see why we can't share that tim...

  • Casual Listener
  • Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours p...
  • HughMcE
  • Visitor
  • 834 Views
  • 6 replies
  • 0 likes
  • 834 Views
  • 6 replies
  • 0 likes