Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium FamilyCountry Device(iPhone 11)Operating System(iOS 16) My Question or IssueHello - I've been paying for a premium family plan for over a year, but still have not been able to play music on two different devices simultaneously. And before...
I have the receipt for this month and it's still showing me update your payment method ASAP massageNote i payed with PayPal and i haven't lost any of the premium features yet
So I have a family plan and 5 of us are currently using the family plan. The 6th person (my daughter) was accidentally signed out and now she is trying to join back in. However, the address on file for us is in the US and we are currently living in S...
Tenia mi premium familiar anual pero en la renovación quedó mensual y no deja cambiarlo de nuevo a pago Anual que hago?
The option for payment only available using e-wallet or phone credit
We now have an account each, but we can not listen at the some time. We have family plan.
HelloI am currently travelling in Australia. My family has the family premium plan. Some how I got logged out and now I can’t log back in again. So my father invited to the plan. So when a write in the address in Sweden to verify. It says I can’t log...
Before I go and upgrade my premium to family I wanted to see if it would even be worth it first. I live with my mom and my brother. My brother's work has him working on site in oil rigs and related jobs so he isnt home for a few months at a time but ...
My premium Family account has been set back to Free by telphone company KPN in the netherlands, but I have my premium family account contracted with spotify and not KPN! KPN said they cant help me anymore because I'm not their client anymore. I can't...
My wife and I share a single account in a family plan. We listen primarily at home and when my wife is in her car. If I am at home and my wife is in the car, we cannot both play music. I would like to set up a separate, but initially identical accoun...
I am signed up to Premium Family Plan. Trying to invite my daugther via an invite link. She enters exact same address (in the UK) as I have, but gets the error: 'It looks like you're trying to join Premium Family from a different country' Sending the...
Me invitaron aun plan familiar pero no puedo unirme, me sale el siguiente error:"No podés unirte a este planNo pudimos confirmar que vivís con el titular del plan para este plan Premium. Podés volver unirte al plan de otra persona en 12 meses.O tambi...
Right now, my son and I have separate profiles, I as the manager and he as a Member. Thinking about adding my wife, upgrading to Family. Would my son's profile, along with all of his playlists, be deleted? It says this: "The other person on this plan...
I upgraded my free account to a Family plan. I finished the initial payment of €0,01 because of the free month (the payment evidence is in my account) but apparently I didn’t finish the address question in time. Now I’m unable to finish the process s...
I own a family premium plan and so far my family members have been able to connect, but it hasn´t been working for one of them. We´ve been trying, by putting the address exacly as I have it but he´s still getting free and listening to commercial, how...
Premium Duo Address verification does not work with absolut identical address. This was checked on same computer with this both accounts and same address. Checked with Mobile phone and additional a failure was send "..different country.." but the adr...
"Your addresses didn't match" - issues with users accepting invites to Duo/Family plans. Address was absolute identical and was tried with same Internet IP but normaly we have different.
Cada vez que me uno al plan premium familiar, luego de dos dias de uso al entrar a la aplicacion me dice que el pago no fue realizado y que debo volver al plan gratuito, pero el pago si esta hecho. Ademas a mis otros familiares les funciona
PlanPremiumCountryUS DeviceiPhone My Question or IssueI had an awful experience adding my daughter's email to our family account. While on vacation, we decided to let her listen to Spotify by trying to add her account. Unfortunately, the address chec...
Estou tentando assinar o Premium, mas não aceita os cartões de crédito e débito na página do Spotify para tal fim.Já tentei até a opção de boleto, e a página não funciona.O que fazer??