Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamilyCountryUKDeviceSamsung A53Operating SystemAndroid My Question or IssueRecently upgraded my premium to family and sent invites to 3 family members who all live at same address as me. First two family members accepted the invites, confirmed o...
Hi thereI'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me.I had a standard account, the kids were using it with their devices.I upgraded to "family" as per the sales pitch.I invited our fo...
Hi, I have family premium but I can't access the audiobooks. Can someone explain how it works? When I go to the books it says they aren't available? ThanksPam
Desde hace un tiempo he querido darle me gusta a las canciones, porque, de esa forma, me ayuda a que se cree la lista y me es más fácil descargarlas y, dejo de funcionarme.
PlanPremium FamilyCountryUKDevice(iPhone 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son has been logged out of our Premium family plan and can’t get back on. As the group head I can see his username but that’s i...
I have a regular plan account, but I was invited to join a family plan to split the amount. I'm thinking about accepting the invitation, but I didn't want to lose my current account data, especially the playlists
PlanPremium FamilyCountryPoland My Question or IssueI have family plan where I had couple of family members but because one of it didnt confirmed address it was aoutomatically removed. Now when I try to add it one more time he is not able to assign i...
PlanFamilyMy Question or IssueMy son got a new phone and we can not figure out what his username is to transfer his account to new phone. As the account owner I should be able to see his login info. Where can I find it? I've looked everywhere and onl...
I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with adult content! Would be nice if Spotify would hand...
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to change my account from premium to family premium. I've cancelled by subscription but...
Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.
I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address
My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, the more you provide the easier it will be for us to t...
PlanPremium Duo CountryGeorgia DeviceiPhone XR Operating SystemIOS My Question or IssueRegistered in Kazakhstan, living in Georgia. Can't change the payment method and invite my familiy member (that I live with) because of the issue.
Family plan, Germany.iOS devices Dear Spotify,i am paying now each month 17,99€ for sharing spotify with my familiy.I am wondering, if my kids creating playlists, why they are per default "public" and not "private".Sorry, but nowadays, the default se...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryMéxico My Question or IssueCómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual?hace tiempo entre al chat de ayuda y me indicaron la página para hacer el pago pero a la hora que escoger 1 pago anual de xxxxx me pone: "Lo sent...
https://www.spotify.com/us/family/join/invite/ The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm this link does not work. can you help me get the right link? J...
We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I wonder if you can help me. I have had a bereavement in the family, and the deceased was a m...