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Topics with Label: Security

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 264190 Views
  • 790 replies
  • 81 likes
  • Account
  • 264190 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129268 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129268 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72146 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72146 Views
  • 63 replies
  • 8 likes

Spotify Keeps deleting my accounts!

I am using Spotify web and recently my account was deleted (I think) when i tried to log in it said that the password or email was wrong (That's impossible) I know my password. so i made a new account and after a day it got the same issue! when i tri...

  • Casual Listener
  • I am using Spotify web and recently my account was deleted (I think) when i tried to log in it said that the password or email was wrong (That's impossible) I know my password. so i made a new accoun...
  • Rainsoft
  • Casual Listener
  • 877 Views
  • 4 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Security
  • 877 Views
  • 4 replies
  • 1 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Visitor
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • Eyol
  • Casual Listener
  • 48724 Views
  • 37 replies
  • 13 likes
  • Account
    Login
    Security
  • 48724 Views
  • 37 replies
  • 13 likes

Solved!!Superuser Contribution How can I link my google account to Spotify?

PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...

  • Casual Listener
  • Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi there. I want to link my google account to spoti...
  • UpYours89
  • Newbie
  • 138397 Views
  • 35 replies
  • 25 likes
  • Account
    Login
    Security
  • 138397 Views
  • 35 replies
  • 25 likes

Solved!!Superuser Contribution Offline devices management

Hi, I want to delete some of offline devices but I don't see related tab on Spotify.com/account I find out that I can do it through support but I don't think that it's comfortable

  • Casual Listener
  • Hi, I want to delete some of offline devices but I don't see related tab on Spotify.com/account  I find out that I can do it through support but I don't think that it's comfortable  
  • MihailY
  • Moderator
  • 1986 Views
  • 10 replies
  • 0 likes
  • Account
    Security
  • 1986 Views
  • 10 replies
  • 0 likes

Superuser Contribution Random Devices Connecting To Account

PlanPremiumCountryUnited States of America My Question or IssueRandom phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In...

  • Visitor
  • Plan Premium Country United States of America   My Question or Issue Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the ...
  • br850rw
  • Visitor
  • 4386 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 4386 Views
  • 4 replies
  • 0 likes

I m getting premium service but i didn't ask for it

PlanFreeCountryArgDeviceMotorola a12Operating SystemAndroid My Question or IssueMy account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm worried that i'm getting charged for it in anyway. Is it a publicitary camp...

  • Visitor
  • Plan Free Country Arg Device Motorola a12 Operating System Android   My Question or Issue My account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm...
  • itsdanriley
  • Gig Goer
  • 62 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 62 Views
  • 2 replies
  • 0 likes

Solved!! Duo Plan Says I'm In A Different Country

Plan: DuoCountry: CanadaDevice: Macbook ProOperating SystemmacOS MojaveI'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a different country." I have literally copied and pasted the a...

  • Casual Listener
  • Plan: Duo Country: Canada Device: Macbook Pro Operating System macOS Mojave I'm trying to accept the Duo invitation my wife just sent, but it says " It looks like you’re trying to join Duo from ...
  • Bittencourt
  • Spotify Star
  • 14071 Views
  • 8 replies
  • 0 likes
  • Account
    Security
  • 14071 Views
  • 8 replies
  • 0 likes

I don’t remember my email and password, how can I reset all?

PlanPremiumCountrySpainDeviceiPhone 14 pro Max My Question or IssueI have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my plan to duo, there is any email or phone number to support contact? Than...

  • Newbie
  • Plan Premium Country Spain Device iPhone 14 pro Max   My Question or Issue I have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my ...
  • Jose_M
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide from devices on same network

PlanPremiumCountry USA My Question or Issue I use Spotify Premium at work- either on my phone or my computer. Both are connected to the company network (LAN or WiFi). Today I noticed my coworker's computer showed up on my list of devices. This is dis...

  • Casual Listener
  • Plan Premium Country  USA   My Question or Issue  I use Spotify Premium at work- either on my phone or my computer.  Both are connected to the company network (LAN or WiFi)....
  • Bells94
  • Newbie
  • 7992 Views
  • 16 replies
  • 13 likes
  • Security
  • 7992 Views
  • 16 replies
  • 13 likes

Setting Live Events location to Charleston, SC permanently crashes Live Events page

Plan: PremiumCountry: USA DeviceiPhone 12 ProOperating SystemiOS 16.2 My Question or IssueOn the iOS Spotify app, if you set the location for live events to Charleston, SC from some previous city, the page does not update to display Live events in Ch...

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  • Music Fan
  • Plan: Premium Country: USA   Device iPhone 12 Pro Operating System iOS 16.2   My Question or Issue On the iOS Spotify app, if you set the location for live events to Charleston, ...
  • Jose_M
  • Spotify Star
  • 264 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Security
  • 264 Views
  • 11 replies
  • 0 likes

Solved!! Continued use of account by unknown user(s)

PlanPremium/duoCountryWales, uk DeviceSamsung s20 fe 5gOperating SystemAndroid My Question or Issue Apologies, I have searched the different threads and also spoken with spotify via twitter but the issue is still ongoing. So, at the beginning of Dece...

  • Casual Listener
  •   Plan Premium/duo Country Wales, uk   Device Samsung s20 fe 5g Operating System Android   My Question or Issue   Apologies, I have searched the different threads and...
  • Jose_M
  • Spotify Star
  • 162 Views
  • 5 replies
  • 0 likes
  • Security
  • 162 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Connect displaying strange device

Plan PremiumCountryGermanyDeviceUlefone Armor 9EOperating SystemAndroid 10 I'm encountering a problem with Spotify connect. Out of nowhere, I can see a strange device in my devices screen, a JBL bluetooth box (beneath the device name it says : "Kim i...

  • Newbie
  •     Plan   Premium Country Germany Device Ulefone Armor 9E Operating System Android 10   I'm encountering a problem with Spotify connect. Out of nowhere, I can see a s...
  • MihailY
  • Moderator
  • 766 Views
  • 3 replies
  • 0 likes
  • Security
  • 766 Views
  • 3 replies
  • 0 likes

account closed - but still searchable

i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.

  • Casual Listener
  • i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.
  • Jose_M
  • Spotify Star
  • 109 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 109 Views
  • 3 replies
  • 0 likes

Solved!! 2-step verification?

Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet. For the past 24 hours, my account has been logged into 3 times, all from completely different countries. My account with THOUSANDS of songs liked I feel is ...

  • Visitor
  • ...NYTHING. I just want an update or something, the security for accounts on Spotify is abismal and needs looking at ASAP. Especially since I'm a premium subscriber, I feel like I'm a prime target of h...
  • Billy-J
  • Spotify Star
  • 15079 Views
  • 3 replies
  • 7 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 15079 Views
  • 3 replies
  • 7 likes

Spotify curators are asking for money to add songs to playlists !

Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.

  • Casual Listener
  • Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.  
  • Jose_M
  • Spotify Star
  • 1120 Views
  • 3 replies
  • 0 likes
  • Other
    Security
  • 1120 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone else on my account possibly?

PlanPremiumCountry USADeviceiPhone 8sOperating SystemiOS Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks. Sometimes when I open the app thrughout the day to use it another device will be list...

  • Newbie
  •   Plan Premium Country  USA Device iPhone 8s Operating System iOS   Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks...
  • mcbird
  • Visitor
  • 2441 Views
  • 6 replies
  • 1 likes
  • Security
  • 2441 Views
  • 6 replies
  • 1 likes

Superuser Contribution Group sessions not shown in Desktop / Random activity on my account

PlanPremiumCountryNetherlands Operating SystemWindows 10, Android 10 My Question or IssueEDIT: I found the cause to be a left over group session, see my post below. This is still a major issue.Starting this morning, random songs start playing while I...

  • Casual Listener
  • Plan Premium Country Netherlands     Operating System Windows 10, Android 10   My Question or Issue EDIT: I found the cause to be a left over group session, see my post below...
  • AnanthKrishna
  • Visitor
  • 3346 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 3346 Views
  • 3 replies
  • 0 likes

how to remove device from account

basicly i m switching form phone to computer to phone on spotify and there is a device that i have not put on to my account in the options ( a PS5). it turns out Spotify removed the feature to remove a device from your account and and the other metho...

  • Newbie
  • basicly i m switching form phone to computer to phone on spotify and there is a device that i have not put on to my account in the options ( a PS5). it turns out Spotify removed the feature to remove...
  • Bittencourt
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 117 Views
  • 1 replies
  • 0 likes

Lost all my songs Spotify deactivates your Account instead of switching to Free if payment fails

This is pretty disgusting. After years of being a paying Premium customer with occasional few month long breaks usually after a payment failed due to insufficent balance just as now, it now doesn't switch to Spotify Free anymore but instead deactivat...

  • Casual Listener
  • This is pretty disgusting. After years of being a paying Premium customer with occasional few month long breaks usually after a payment failed due to insufficent balance just as now, it now doesn't s...
  • Billy-J
  • Spotify Star
  • 135 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
  • 135 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family plan does not work well with Sonos. Playback is getting paused.

I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses my playback and I got message: "Spotify has been paused...

  • Newbie
  • I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses...
  • Lyubka
  • Moderator
  • 1675 Views
  • 3 replies
  • 3 likes
  • Premium
    Security
  • 1675 Views
  • 3 replies
  • 3 likes