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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Newbie
  • 132661 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132661 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10053 Views
  • 3 replies
  • 9 likes
  • Security
  • 10053 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499133 Views
  • 982 replies
  • 112 likes
  • Account
  • 499133 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123025 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123025 Views
  • 72 replies
  • 12 likes

Signs out when i don't want it to and says incorrect password

I've been using Spotify for a while now and i have been having this problem for the past 6 or so months. Spotify will sign out of my account and then when i try to log in again, it says incorrect password or username. I've changed my password at leas...

  • Newbie
  • I've been using Spotify for a while now and i have been having this problem for the past 6 or so months. Spotify will sign out of my account and then when i try to log in again, it says incorrect pas...
  • 32 Views
  • 0 replies
  • 0 likes
  • Login
  • 32 Views
  • 0 replies
  • 0 likes

Can’t sign in to an account and restore it

Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restore it, Spotify says this email is not connected to a...

  • Newbie
  • Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restor...
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 85 Views
  • 1 replies
  • 0 likes

Can't login with email

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email is already taken. How can I solve this problem?

  • Newbie
  • I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email ...
  • Billy-J
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Login
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to create new account or access old account.

Free.Country USA. My Question or IssueI created an account a long time ago and also had an account on anchor.fm a long time ago. I'm trying to access the podcast that I set-up on anchor.fm by logging into my spotify account. Here's the issue, when I ...

  • Visitor
  • ...n anchor.fm by logging into my spotify account.   Here's the issue, when I go to login, the credentials don't work, so I click reset password and get an error message that my email is not a...
  • Joan
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not receive verification email

Hello, I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing. PlanPremium DeviceWindowsOperating System10 My Question or Issue

  • Casual Listener
  • Hello,   I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing.   Plan Premium   Device Windows Operating System 10 &n...
  • Yordan
  • Moderator
  • 130 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 130 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reverting back to a password on Spotify that I've used before

So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...

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  • Casual Listener
  • So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I t...
  • Marquod
  • Visitor
  • 9672 Views
  • 14 replies
  • 13 likes
  • Account
    Login
    Premium
  • 9672 Views
  • 14 replies
  • 13 likes

Solved!! Account Disabled - Support Unresponsive

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...

  • Casual Listener
  • I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats eve...
  • Florszk
  • Visitor
  • 1824 Views
  • 24 replies
  • 0 likes
  • Account
    Login
  • 1824 Views
  • 24 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • genericcode
  • Gig Goer
  • 44244 Views
  • 35 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 44244 Views
  • 35 replies
  • 1 likes

Account

PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...

  • Casual Listener
  •   Premium Country Sweden  Device (Samsung Galaxy a15)   My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...
  • Fabianstahl1
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 304 Views
  • 2 replies
  • 0 likes

Password changed without me knowing

PlanFreeCountryUKDeviceiPad Air 4Operating SystemiPadOS 18.4betaMy Question or IssueWhen I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to the login page, I tried to log in, but it said the password was incorrect, eve...

  • Visitor
  • ...he login page, I tried to log in, but it said the password was incorrect, even though it was stored in my passcode app, I tried login via google, but it didn’t work. I tried to send a password reset l...
  • Billy-J
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Login
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Devices Connecting To Account

PlanPremiumCountryUnited States of America My Question or IssueRandom phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In...

  • Visitor
  • Plan Premium Country United States of America   My Question or Issue Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the ...
  • Emil_Community
  • Casual Listener
  • 27348 Views
  • 24 replies
  • 1 likes
  • Account
    Login
    Security
  • 27348 Views
  • 24 replies
  • 1 likes

Solved!!Superuser Contribution Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

  • Newbie
  • ...o link gmail thru the account page where it show that the email is connected but it says that i dont have anything for the gmail option so i try that and it says error. and whenever i try to login w...
  • nikhil-hehe
  • Visitor
  • 15009 Views
  • 6 replies
  • 2 likes
  • Account
    Login
  • 15009 Views
  • 6 replies
  • 2 likes

Superuser Contribution My son's account vanished but couldn't re-register

PlanPremium familyCountryUKDeviceiPad ProOperating SystemLatest iOS My Question or IssueMy son uses the Spotify iOS app on only one device: an iPad. We've added his user onto our family plan (set up under my wife's username). Twice now, my son has ju...

Screenshot 2025-02-20 at 09.27.49.png Screenshot 2025-02-20 at 09.28.43.png
  • Casual Listener
  • Plan Premium family Country UK Device iPad Pro Operating System Latest iOS   My Question or Issue My son uses the Spotify iOS app on only one device: an iPad. We've added his user onto...
  • dommunchau
  • Visitor
  • 354 Views
  • 4 replies
  • 0 likes
  • Login
    Security
  • 354 Views
  • 4 replies
  • 0 likes

How to recover an account associated with a deleted email

My account was connected to an email that was deleted and I can't get back into it. Is there any way to recover it and change the email? I have the link to the profile and the email that it connected to but I can't sign in.

  • Visitor
  • My account was connected to an email that was deleted and I can't get back into it. Is there any way to recover it and change the email? I have the link to the profile and the email that it connected...
  • morgantibbsss
  • Newbie
  • 1919 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 1919 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Account does but doesn't exist.

PlanFreeCountryUnited StatesDevicePC, Laptop, Moto Z3Operating SystemPC & Laptop: Windows 10 | Phone: Android 9.0.0 My Question or IssueSo, one day I went to use spotify as normal, this was a few months ago. I was signed out for some reason but I ign...

  • Visitor
  • Plan Free Country United States Device PC, Laptop, Moto Z3 Operating System PC & Laptop: Windows 10 | Phone: Android 9.0.0   My Question or Issue So, one day I went to use spotify ...
  • Terlooii
  • Casual Listener
  • 6721 Views
  • 17 replies
  • 0 likes
  • Account
    Free
    Login
  • 6721 Views
  • 17 replies
  • 0 likes

Superuser Contribution forwarded email discontinued

I had an account (username "[removed sensitive info]") under an email that was set up by a forwarding service. the service is down with no chance of coming back up. after getting a new phone I don't have my login info anymore and without that email I...

  • Newbie
  • ...hone I don't have my login info anymore and without that email I cannot reset it. Can I do anything or is years and years of use just gone out the window like that.
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Change Password shows up too frequently

   Seriously? I've changed my password more than 10 (or maybe 12) times a year, and this thing still keep showing up and it's pretty annoying. I only use my account across different devices and sometimes via a VPN. Can somebody tell me why this is h...

  • Casual Listener
  • <sensitive info removed>    Seriously? I've changed my password more than 10 (or maybe 12) times a year, and this thing still keep showing up and it's pretty annoying. I only use my accou...
  • ribezaz
  • Spotify Star
  • 196 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 196 Views
  • 1 replies
  • 1 likes

Superuser Contribution My account has been hacked by some kind of BOT

I started Spotify today and saw another unit used my account when I checked who it was I saw there was about 8-12 unknown units that was changing song and change listening unit. I've change password 3-4 times on both spotify and facebook, logged out ...

  • Newbie
  • I started Spotify today and saw another unit used my account when I checked who it was I saw there was about 8-12 unknown units that was changing song and change listening unit. I've change password ...
  • Novy
  • Moderator
  • 3481 Views
  • 5 replies
  • 2 likes
  • Account
    Login
    Premium
  • 3481 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Can't Login with Google Account

PlanFree/PremiumCountryKoreaDeviceSamsung Galaxy NT 10Operating SystemAndroid My Question or IssueI am currently using only my Google account linked to Spotify. However, there is a problem logging in with Google, so I cannot log in. And now I'm writi...

  • Visitor
  • Plan Free/Premium Country Korea Device Samsung Galaxy NT 10 Operating System Android   My Question or Issue I am currently using only my Google account linked to Spotify. However, ther...
  • mrsigmabeast12
  • Newbie
  • 12760 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 12760 Views
  • 7 replies
  • 0 likes

Updating Email on Account Not Working?

PlanPremiumCountryUSDevice(Samsung)Operating System(Android) My Question or IssueI've been trying to update my email on my Spotify account for the last week now, however I keep receiving the message that "We're sorry, that email is taken." However, t...

  • Visitor
  • Plan Premium Country US Device (Samsung) Operating System (Android)   My Question or Issue I've been trying to update my email on my Spotify account for the last week now, however I ke...
  • Jose_M
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 132 Views
  • 1 replies
  • 0 likes