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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7245 Views
  • 1 replies
  • 9 likes
  • Security
  • 7245 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473984 Views
  • 978 replies
  • 111 likes
  • Account
  • 473984 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207804 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207804 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118987 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118987 Views
  • 72 replies
  • 12 likes

Login

Bonjour,J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était pas le bon mot de passe... J'ai donc voulu réinitiali...

  • Visitor
  • Bonjour, J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était ...
  • Luan
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Login
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged into someone else's account

Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new one, it changed the password and logged me into an ...

  • Visitor
  • Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new ...
  • Joan
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 64 Views
  • 1 replies
  • 0 likes

Account Disabled - Support Unresponsive

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...

  • Casual Listener
  • I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats eve...
  • tolchock
  • Newbie
  • 631 Views
  • 13 replies
  • 0 likes
  • Account
    Login
  • 631 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution I have lost access to my Spotify account

PlanPremiumCountryUkraineDevice(iPhone XS, Samsung phone, 2 PCs)Operating System(iOS last, Windows 10,etc.) My Question or IssueI have lost access to my Spotify account. One day I was logged out of all my devices, and I could no longer log into my ac...

  • Casual Listener
  • ...ne day I was logged out of all my devices, and I could no longer log into my account, it said that the login or password was incorrect. But at the same time, my password is saved in the iPhone and it i...
  • Not applicable
  • 1445 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1445 Views
  • 9 replies
  • 0 likes

2 User ID's but only 1 email

Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family Country - USA Device - iPhone 14 (issue is with the phone) & MacBook Air Early 2015 (no issue with the MacBook) Operating SystemiPhone: 18.1.1Ma...

  • Casual Listener
  • Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family   Country - USA   Device - iPhone 14 (issue is with the phone) & MacBook Ai...
  • Maxim
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 182 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Sign in to Hulu with Spotify Premium/Hulu subscription (HELP)

PlanPremium w/ Hulu My Question or IssueI currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it automatically switches to another account I no longer use. I tr...

  • Newbie
  • Plan Premium w/ Hulu   My Question or Issue I currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it...
  • Not applicable
  • 18158 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 18158 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 161509 Views
  • 133 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 161509 Views
  • 133 replies
  • 7 likes

Superuser Contribution Login error, "Something went wrong"

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to log into my Spotify account. I log in using my Google account normally, but now, whenever I attempt to log in, it says "Oops! Something went wrong, please...

  • Casual Listener
  • Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I am unable to log into my Spotify account. I log in using my Google account normally, but no...
  • CGPRO
  • Visitor
  • 4313 Views
  • 4 replies
  • 0 likes
  • Free
    Login
  • 4313 Views
  • 4 replies
  • 0 likes

I need change my e-mail for another e-mail previously used

I need change my account for another e-mail previously used in another Spotify account deleted, because I lost access to my old e-mail, and I want match my principal Spotify account to my principal E-mail, but Spotify sent a message "This e-mail was ...

  • Casual Listener
  • I need change my account for another e-mail previously used in another Spotify account deleted, because I lost access to my old e-mail, and I want match my principal Spotify account to my principal E...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
    Subscription
  • 84 Views
  • 1 replies
  • 0 likes

How to log in existing family member??

PlanPremium Family My Question or IssueI am the Premium Family account holder. My daughter's account already exists, I can see her under "Manage your Family plan". But when I click on her, the only options are "Play explicit content" and "Invite some...

  • Casual Listener
  • Plan Premium Family     My Question or Issue I am the Premium Family account holder. My daughter's account already exists, I can see her under "Manage your Family plan". But when ...
  • Maxim
  • Spotify Star
  • 110 Views
  • 3 replies
  • 0 likes
  • Login
  • 110 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't add new login method

When I open my settings to add a new login method, it shows a message saying"Log in to continue: To securely add a new login method to your account, we need to verify that it’s you. Please login to Spotify again to proceed"When I click the button and...

  • Casual Listener
  • When I open my settings to add a new login method, it shows a message saying "Log in to continue: To securely add a new login method to your account, we need to verify that it’s you. Please login t...
  • Ivelina
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • Login
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not linking to account

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have linked my email address to my Spotify account however it does not show it is linked and I cannot connect my account to third party services

  • Visitor
  • Plan Premium Country Romania Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have linked my email address to my Spotify account however it does not...
  • Vasil
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 159 Views
  • 1 replies
  • 0 likes

Resetting my password is impossible.

PlanPremiumCountryUSDeviceLaptop, Chrome, Firefox… My Question or Issue I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform will not accept any password I put in, no matter what it is. I’ve checked to...

  • Casual Listener
  • Plan Premium Country US Device Laptop, Chrome, Firefox…  My Question or Issue   I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

I deleted an old account in order to use that accounts email address on another account.

PlanPremium (Family)CountryDenmark My Question or IssueMy main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my facebook back in the day, i have changed email address. I have then at some p...

  • Casual Listener
  • Plan Premium (Family) Country Denmark     My Question or Issue My main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my f...
  • Maxim
  • Spotify Star
  • 143 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 143 Views
  • 3 replies
  • 0 likes

Superuser Contribution Very frequent password reset requests

My Question or Issue Hi,Someone/something very frequently requests password resets for my account. Is there a way to block password requests from this source? It's annoying to receive spam like this and I wonder whether someone is trying to access my...

  • Casual Listener
  • My Question or Issue  Hi, Someone/something very frequently requests password resets for my account. Is there a way to block password requests from this source? It's annoying to receive spam l...
  • Maria
  • Moderator
  • 3308 Views
  • 7 replies
  • 1 likes
  • Account
    Free
    Login
    Security
  • 3308 Views
  • 7 replies
  • 1 likes

Can’t use Tesla native app

I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree to the conditions in my phone, then the QR code scre...

  • Visitor
  • I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree t...
  • Billy-J
  • Spotify Star
  • 3156 Views
  • 7 replies
  • 1 likes
  • Login
  • 3156 Views
  • 7 replies
  • 1 likes

Superuser Contribution "Login to Spotify" emails - Yes. i did secure my account.

Plan Free/Premium My Question or Issue So, I have recieved numerous emails reading "Welcome Back" with a link to go to Spotify & that if I didn't attempt to login that my email "may have been entered by mistake." But, after recieving the second email...

  • Casual Listener
  • Plan Free/Premium   My Question or Issue So, I have recieved numerous emails reading "Welcome Back" with a link to go to Spotify & that if I didn't attempt to login that my email "m...
  • MrG68
  • Casual Listener
  • 13504 Views
  • 15 replies
  • 5 likes
  • Account
    Login
    Security
  • 13504 Views
  • 15 replies
  • 5 likes

Solved!!Superuser Contribution Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • My Question or Issue I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States...
  • Joan
  • Moderator
  • 118987 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118987 Views
  • 72 replies
  • 12 likes

Solved!! Unable to log in to accounts page using Samsung account

PlanPremiumCountryIreland DeviceSamsung Galaxy S22 Ultra My Question or IssueI have removed some login settings this morning (Facebook and email/password) and only have login with Samsung left. I can log in to the app just fine but when I try to log ...

  • Casual Listener
  • Plan Premium Country Ireland  Device Samsung Galaxy S22 Ultra    My Question or Issue I have removed some login settings this morning (Facebook and email/password) and only h...
  • Sanscho
  • Casual Listener
  • 144 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login, email already in use but, can't reset the password

CountryItalyDevicedekstop, chrome web browserOperating SystemWindows 10My Question or IssueA few months ago Ii tried to install spotify with dekstop installer, but I had a problem with the firewall of the antivirus, i tried to turn it off and loggin,...

  • Visitor
  • Country Italy Device dekstop, chrome web browser Operating System Windows 10 My Question or Issue A few months ago Ii tried to install spotify with dekstop installer, but I had a problem with ...
  • user-removed
  • Not applicable
  • 5713 Views
  • 12 replies
  • 0 likes
  • Account
    Login
  • 5713 Views
  • 12 replies
  • 0 likes