Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1411 Views
  • 0 replies
  • 7 likes
  • Security
  • 1411 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444849 Views
  • 970 replies
  • 108 likes
  • Account
  • 444849 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198552 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198552 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108003 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108003 Views
  • 70 replies
  • 11 likes

Can login on mobile device but not windows (same credentials)

PlanPremiumCountry DevicePC / Redmi Note 10Operating Systemwindows 11 / Android 13, MIUI 14 My Question or IssueHi, I recently updated to windows 11 from 10. on 10 I could login just fine however on 11 it refuses to log me in or reset my password. I ...

  • Visitor
  • ...ould login just fine however on 11 it refuses to log me in or reset my password. I haven't had any problems with any other logins, just Spotify. I downloaded another browser to see if that would fix t...
  • 68 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 68 Views
  • 0 replies
  • 0 likes

Why did I get an "update your password" email when I login with FB?

PlanPremium FamilyCountryUSADeviceAcer Chromebook (plus others) My Question or IssueI got an email (below). It didn't look very legit, but research says the mouseover links (wl.spotify) are legit, so I assume it is too. But... I don't log directly in...

  • Newbie
  • Plan Premium Family Country USA Device Acer Chromebook (plus others)   My Question or Issue I got an email (below). It didn't look very legit, but research says the mouseover links (wl.s...
  • manflack
  • Visitor
  • 529 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Security
  • 529 Views
  • 2 replies
  • 0 likes

Solved!! 2-step verification?

Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet. For the past 24 hours, my account has been logged into 3 times, all from completely different countries. My account with THOUSANDS of songs liked I feel is ...

  • Visitor
  • Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet.  For the past 24 hours, my account has been logged into 3 times, all from completely different coun...
  • Sholva81
  • Visitor
  • 24786 Views
  • 17 replies
  • 10 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 24786 Views
  • 17 replies
  • 10 likes

Superuser Contribution Lost account on Family Subscription

I have a family premium account. One of the members on there is my brother.My emailaddress is, lets say: EMAIL AHis emailaddress is, lets say: EMAIL B I always log in through facebook, but one day I noticed my account was suddenly linked to EMAIL B, ...

  • Newbie
  • ...nd he wasn't having any trouble with his account.   Last week, my brother had connection issues and had to login again to Spotify. He tried doing this using EMAIL B and ended up on my a...
  • LeonardKeithNg
  • Visitor
  • 2500 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2500 Views
  • 5 replies
  • 0 likes

Can’t access email

PlanFamily PremiumCountryUKDeviceSamsung Galaxy S21 FEOperating SystemAndroid My Question or Issue I am unable to login as I’ve forgotten my password and can’t access my old email address to reset it. I can’t change my email in the app without knowin...

  • Newbie
  • Plan Family Premium Country UK Device Samsung Galaxy S21 FE Operating System Android   My Question or Issue   I am unable to login as I’ve forgotten my password and can’t a...
  • Not applicable
  • 323 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login on Raymarine Axiom 9

I have a Raymarine Axiom 9. Spotify is installed on it. I can not login to my account on this device. The app has no issues and keeps telling me the user ID or password are incorrect. I started the account with Google on an android, have premium indi...

  • Casual Listener
  • I have a Raymarine Axiom 9. Spotify is installed on it. I can not login to my account on this device. The app has no issues and keeps telling me the user ID or password are incorrect. I started the a...
  • Dessi
  • Moderator
  • 395 Views
  • 9 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Security
  • 395 Views
  • 9 replies
  • 1 likes

Superuser Contribution I m getting premium service but i didn't ask for it

PlanFreeCountryArgDeviceMotorola a12Operating SystemAndroid My Question or IssueMy account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm worried that i'm getting charged for it in anyway. Is it a publicitary camp...

  • Visitor
  • ...'m worried that i'm getting charged for it in anyway. Is it a publicitary campain? 
  • OscarDC
  • Moderator
  • 412 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 412 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

PlanFreeCountryUSDevicePCOperating SystemWindows 10 pro My Question or IssueI registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER c...
  • Ironman3
  • Visitor
  • 29425 Views
  • 29 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 29425 Views
  • 29 replies
  • 1 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • hellobabymonkey
  • Casual Listener
  • 99402 Views
  • 85 replies
  • 38 likes
  • Account
    Login
    Security
  • 99402 Views
  • 85 replies
  • 38 likes

Account unintentionally marked for deletion?

PlanPremiumCountryUK My Question or IssueToday I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told that there is no email associated with a spotify account, however when I search for ...

  • Visitor
  •   Plan Premium Country UK    My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told th...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 66 Views
  • 1 replies
  • 0 likes

I signed up with apple ID, how to I turn it off and be able to login with my email?

PlanPremiumCountryUSADeviceiPhone or DesktopOperating SystemiOS and Windows 11 My Question or IssueI signed up for my premium account and used apple ID to log in. Now I am trying to sign my kids up and cannot log them in with their ID unless I use mi...

  • Newbie
  • Plan Premium Country USA Device iPhone or Desktop Operating System iOS and Windows 11   My Question or Issue I signed up for my premium account and used apple ID to log in. Now I am tr...
  • Getc1
  • Visitor
  • 1620 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1620 Views
  • 2 replies
  • 0 likes

Error trying to log in

I tried to log in multiple times, but it keeps showing one of these errors, what should i do?PlanPremium

  • Casual Listener
  • I tried to log in multiple times, but it keeps showing one of these errors, what should i do? Plan Premium  
  • Nekidotta
  • Casual Listener
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log into Spotify mobile app because it says I'm offline

PlanFree CountryNigeria DeviceGionee S11 lite (Android) My Question or IssueI am unable to log in the Spotify mobile app. After each failed attempt I get the error message that says I'm offline. I have tried logging in through Facebook, using my user...

  • Casual Listener
  • ...imilar threads but none of them have worked for me. I have also tried to login through the link that is sent via email but that also failed. I am able to log into the Spotify web player and Spotify d...
  • Ivelina
  • Moderator
  • 9886 Views
  • 29 replies
  • 1 likes
  • Login
  • 9886 Views
  • 29 replies
  • 1 likes

Made account with Facebook, do not have login information

PlanFamily PremiumCountryBrasil My Question or IssueI initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as i need a password i never set up to do so. How can I find out what is my account pas...

  • Casual Listener
  •   Plan Family Premium Country Brasil     My Question or Issue I initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to a...
  • Ximzend
  • Rising Star 3
  • 158 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 156693 Views
  • 125 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 156693 Views
  • 125 replies
  • 7 likes

Solved!! Can't create account or do password reset

Hello! I am trying to set up an account with an email address that previously had an account, but it was deleted. When I try to sign up, Spotify says there is already an account liked to the email address. However, when I try to do a password reset, ...

  • Casual Listener
  • Hello!    I am trying to set up an account with an email address that previously had an account, but it was deleted. When I try to sign up, Spotify says there is already an account liked ...
  • MauriceMV
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 193 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot log into my account. None of the suggestions worked.

I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not registered with a Spotify account. But when I try t...

  • Casual Listener
  • I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not ...
  • nobody1123
  • Visitor
  • 543 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 543 Views
  • 4 replies
  • 0 likes

Superuser Contribution Login/Account

When I try to login on my computer with my google account I get a red box that says "Oops! Something went wrong, please try again or check out our help area When I ask for a password reset it says it sent the email but I never receive one. When I try...

  • Regular
  • When I try to login on my computer with my google account I get a red box that says "Oops! Something went wrong, please try again or check out our  help area When I ask for a password r...
  • 250301
  • Visitor
  • 2348 Views
  • 16 replies
  • 2 likes
  • Account
    Login
  • 2348 Views
  • 16 replies
  • 2 likes

Is my account lost, cause I don't use my E-Mail anymore?

PlanPremiumCountrySwitzerland DeviceALL My Question or IssueI always logged in with my username and my password. I should've updated my E-Mail a long time ago, because I actually not have access to the address anymore that is connected with my Spotif...

  • Visitor
  • Plan Premium Country Switzerland   Device ALL   My Question or Issue I always logged in with my username and my password. I should've updated my E-Mail a long time ago, because I a...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 123 Views
  • 1 replies
  • 0 likes

Cannot log in from desktop app

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI cannot log in to my desktop app. I've already reset the password and I've used both the email address and username to try. I've confirmed all the information is correct from my mobil...

  • Newbie
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I cannot log in to my desktop app. I've already reset the password and I've used both the email address and user...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Login
  • 201 Views
  • 1 replies
  • 0 likes