Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80486 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654113 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734598 Views
18 replies
29 likes
I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622) I can login on my computer just fine, but when I use the sa...
I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622) ...
Casual Listener
7241 Views
6 replies
0 likes
I have 2 accounts: one Premium, created with email and password and another one Free, created with "Sign in with Google", as instructed by one of your support team members.I want to either merge these 2 accounts (stick to Premium and allow me to sign...
I have 2 accounts: one Premium, created with email and password and another one Free, created with "Sign in with Google", as instructed by one of your support team members. I want to either merge th...
Moderator
1984 Views
10 replies
1 likes
Hi - I woke up this morning and found my recently played on my Spotify is full of strange piano music that I did not choose. Every time I try to play anything, it switches to Web Player (Chrome) and won't let me listen to music on my device. This is ...
...assword, and also confirmed it's not connected to a Facebook account. Issue still persists - what's the fix?
Roadie
1069 Views
1 replies
0 likes
I’ve been having an issue of Spotify not working while my VPN is connected. Sometimes it only effects listening to Joe Rogan’s podcast who advertises for a VPN, but recently it’s been affecting all playback. Why is this?
I’ve been having an issue of Spotify not working while my VPN is connected. Sometimes it only effects listening to Joe Rogan’s podcast who advertises for a VPN, but recently it’s been affecting all p...
Spotify Star
431 Views
1 replies
0 likes
Hello - I moved from the UK to Switzerland 11 months ago and only once previously had a problem with my Spotify location remaining set as UK. Last week I was close to the French border in the mountains so Spotify got confused as to where I lived. It ...
Hello - I moved from the UK to Switzerland 11 months ago and only once previously had a problem with my Spotify location remaining set as UK. Last week I was close to the French border in the mountai...
Spotify Star
944 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 10XOperating SystemiOS 14.2 My Question or IssueSo I've been trying to pre-save a song on Spotify and when I tried to log-in onto my account, I pressed on the Sign In with FaceBook option. It said that my account does...
Plan Premium Country US Device iPhone 10X Operating System iOS 14.2 My Question or Issue So I've been trying to pre-save a song on Spotify and when I tried to log-in onto my account,...
Spotify Legend
1193 Views
3 replies
0 likes
I can't remember my password, can't find 'reset password and so can't download Spotify to another device.Also, why does Spotify always connect to Firefox rather than Safari and tell me my card is about to expire (in 2018) when it has current card det...
I can't remember my password, can't find 'reset password and so can't download Spotify to another device. Also, why does Spotify always connect to Firefox rather than Safari and tell me my card is a...
Composer
591 Views
1 replies
0 likes
Hi:Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but this kept happening and music i've never listened to app...
Hi: Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but thi...
Spotify Star
1656 Views
1 replies
0 likes
Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with mysterious of who are those people using my account. ...
Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with my...
Roadie
1351 Views
1 replies
2 likes
After realising my email had been subject to hackers and spam emails I quickly deleted it. However, I only realised that my account shared the same email when it was too late. Someone has taken over my account and changed the email. I have no way of ...
After realising my email had been subject to hackers and spam emails I quickly deleted it. However, I only realised that my account shared the same email when it was too late. Someone has taken over ...
Roadie
802 Views
1 replies
0 likes
When I liked/disliked a song a on my phone there are issues with sync liked songs in other devices(like PC). The problem is even bigger:Scenario:1. Listen to spotify on PC2. Sync iPhone with spotify on PC3. Play a song on iPhone, which is liked on iP...
When I liked/disliked a song a on my phone there are issues with sync liked songs in other devices(like PC). The problem is even bigger: Scenario: 1. Listen to spotify on PC 2. Sync iPhone with sp...
Spotify Legend
764 Views
1 replies
0 likes
So here is my problem. I created Spotify account through Facebook. I used it for many years, then I deleted my Facebook profile completely. Ending with my Spotify account name being just string of numbers. I want my account name to be something coole...
...umbers. I want my account name to be something cooler than just that )) So I found out that I can connect my spotify account to facebook (I have one again), but I dont see the option in S...
Not applicable
1822 Views
4 replies
0 likes
Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...
Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything ...
Regular
1872 Views
3 replies
1 likes
So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?
So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?
Spotify
808 Views
1 replies
0 likes
I've been getting charged a monthly fee for 3 months, and when I try to utilize some features, I get an upgrade to Premium notice.. So, My ideal suggestion to U guys is, Why not do what Ur getting paided for??
I've been getting charged a monthly fee for 3 months, and when I try to utilize some features, I get an upgrade to Premium notice.. So, My ideal suggestion to U guys is, Why not do what Ur getting pa...
Spotify Star
508 Views
1 replies
0 likes
Does anyone happen to know why Spotify signed me out and will not let me sign back in ? Reads "login failed". Any similar problems ?
Does anyone happen to know why Spotify signed me out and will not let me sign back in ? Reads "login failed". Any similar problems ?
Spotify Legend
465 Views
1 replies
0 likes
I just joined Spotify Premium yesterday to use with my Amazon Echo (which is no longer working with the Echo today). Today, I downloaded the app for my PC and when I tried logging in with the same username/password that I log into the website with, i...
I just joined Spotify Premium yesterday to use with my Amazon Echo (which is no longer working with the Echo today). Today, I downloaded the app for my PC and when I tried logging in with the s...
Spotify Legend
712 Views
3 replies
0 likes
I just converted my account from premium to family. As we are registered in belgium and currently for 1 month in the USA for holiday,the activation does not work for my family. Stupid as we now have the time to listen to music.What to do?
I just converted my account from premium to family. As we are registered in belgium and currently for 1 month in the USA for holiday,the activation does not work for my family. Stupid as we now have ...
Spotify Legend
509 Views
1 replies
0 likes
Lots of threads about people upgrading to Premium, say on a PC, then being unable to log into their phone? For me the problem was that I'd set up the account on my phone, using my EMAIL address; then accessed the upgrade link 5 mins later on a PC, ag...
Lots of threads about people upgrading to Premium, say on a PC, then being unable to log into their phone? For me the problem was that I'd set up the account on my phone, using my EMAIL address...
Spotify Legend
537 Views
1 replies
0 likes
hello everyone. i used to use my account on 4 different devices. one is an iphone others are windows pc. i connected my facebook to my account. the problem is; i dont have everyday access one of windows pc and that pc in a cafe(my old workplace), so ...
hello everyone. i used to use my account on 4 different devices. one is an iphone others are windows pc. i connected my facebook to my account. the problem is; i dont have everyday access o...
837 Views
0 replies
0 likes
