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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Account Details

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078422 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078422 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49608 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49608 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145892 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145892 Views
  • 4840 replies
  • 118 likes

Unknown device listening on my account.

Is there any way to check who has logged into my account and from where?My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" and I have no clue who this is.I quickly logged off all devi...

  • Regular
  • Is there any way to check who has logged into my account and from where? My phone suddenly lights up, showing me spotify is listening on "Desktop-x", none of my devices is called "Desktop-x" an...
  • Billy-J
  • Spotify Star
  • 1355 Views
  • 1 replies
  • 0 likes
  • Account Details
    Premium
  • 1355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email Linked to Different Account

Hi, The account I'm currently using on community.spotify.com is under my email, but tied to my friend's (?) account for some reason, as I've received a community notification email for them under this account name you're reading (not my account). How...

  • Not applicable
  • Hi,   The account I'm currently using on community.spotify.com is under my email, but tied to my friend's (?) account for some reason, as I've received a community notification email for them ...
  • Chris
  • Spotify
  • 1127 Views
  • 1 replies
  • 0 likes
  • Account Access
    Account Details
    Account Management
    email
    Email notifications
  • 1127 Views
  • 1 replies
  • 0 likes