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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1737 Views
  • 0 replies
  • 8 likes
  • Security
  • 1737 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446854 Views
  • 970 replies
  • 108 likes
  • Account
  • 446854 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199400 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199400 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108551 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108551 Views
  • 72 replies
  • 11 likes

Solved!!Superuser Contribution [Mobile][Connect] Can't Login on Android Mobile

I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622) I can login on my computer just fine, but when I use the sa...

  • Casual Listener
  • I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622)   ...
  • Felainum
  • Casual Listener
  • 6677 Views
  • 6 replies
  • 0 likes
  • Connect
    Mobile
  • 6677 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Your Library] Cancel Artist option

An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently. A method to completely "Cancel" the artist. For example: I used to like Twenty One Pilots, but I discovered they support the Confederate Flag. As a resul...

  • Casual Listener
  • An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently.  A method to completely "Cancel" the artist.    For example:  I used to like Twe...
  • MyNameIsJuren
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • Mobile
    Your Library
  • 671 Views
  • 2 replies
  • 0 likes

[Mobile][Search] Add Friends From Search Bar (No Facebook)

The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little brother can't follow me on Spotify and he doesn't ...

  • Newbie
  • The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little...
  • OneByBoo
  • Roadie
  • 537 Views
  • 1 replies
  • 1 likes
  • Mobile
    Search
  • 537 Views
  • 1 replies
  • 1 likes

Solved!! [Mobile][Developer] unable to login and update profile

Hi,Unfortunately I am unable to log into my profile on the app, as it is saying I am abroad when I am not, I've tried to edit my profile as recommended but it still wont let me in. It's not premium but I have not had this problem before.What do I do?...

  • Casual Listener
  • Hi, Unfortunately I am unable to log into my profile on the app, as it is saying I am abroad when I am not, I've tried to edit my profile as recommended but it still wont let me in. It's not premium...
  • Billy-J
  • Spotify Star
  • 614 Views
  • 3 replies
  • 0 likes
  • Developer
    Mobile
  • 614 Views
  • 3 replies
  • 0 likes

[Mobile] I cannot access my Queue

I can add songs too it but the button to view and manage what is in the queue is unresponsive, I have tried to close and open the app, and search for an update to no avail.

  • Casual Listener
  • I can add songs too it but the button to view and manage what is in the queue is unresponsive, I have tried to close and open the app, and search for an update to no avail.
  • Sneathmeister
  • Casual Listener
  • 313 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 313 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Have a forgotten account click on this

what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.

  • Regular
  • what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.    
  • chrismurray
  • Composer
  • 345 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring Back Album Titles in Playlists

When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or a track that’s part of a full album release. That h...

  • Visitor
  • When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or ...
  • SoundShots
  • Composer
  • 580 Views
  • 2 replies
  • 0 likes
  • Mobile
  • 580 Views
  • 2 replies
  • 0 likes

Superuser Contribution Add desktop "Appears On" Album List to Mobile

I notice that on the desktop version of an artist's profile, there's a feature that lets you view every album that that artist is featured in, the "Appears On" section. On mobile, this section is just a link to an artist radio. It would be much prefe...

  • Casual Listener
  • I notice that on the desktop version of an artist's profile, there's a feature that lets you view every album that that artist is featured in, the "Appears On" section. On mobile, this section is j...
  • Fandomocity
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • Mobile
  • 462 Views
  • 2 replies
  • 0 likes

[Mobile][Other] Equalizer won’t stay on

I have an iPhone X and premium and on the few latest Spotify updates (currently version 8.5.1) I have been noticing that the equalizer that I have turned on won’t stay on the next time I open the app.Example:I open Spotify and turn on the equalizer a...

  • Newbie
  • I have an iPhone X and premium and on the few latest Spotify updates (currently version 8.5.1) I have been noticing that the equalizer that I have turned on won’t stay on the next time I open the app...
  • Monokamph
  • Gig Goer
  • 623 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't long into old account with Premium

I forgot my password for my account and have tried multiple time for several days to reset the password through my email and I am not receiving the email code to reset it. I keep refreshing my email and checking the spam folder and still do not have ...

  • Newbie
  • I forgot my password for my account and have tried multiple time for several days to reset the password through my email and I am not receiving the email code to reset it. I keep refreshing my email ...
  • Jemi
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Legit premium?

Hello, I recently got Spotify on my tablet and somehow, I can skip anytime, pick the song I want without Shuffle, etc. (Exluding ads) as if I have premium. This is not a problem on my phone. NOTE: It is not a cracked version, It's downloaded from the...

  • Newbie
  • Hello, I recently got Spotify on my tablet and somehow, I can skip anytime, pick the song I want without Shuffle, etc. (Exluding ads) as if I have premium. This is not a problem on my phone.   ...
  • Alfredo
  • Roadie
  • 1251 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 1251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Screen Shot 2018-02-21 at 2.21.12 PM.png
  • Regular
  • Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...
  • wsly_odom
  • Regular
  • 43307 Views
  • 10 replies
  • 1 likes
  • Android
    Desktop
    Mac
    Mobile
    Windows
  • 43307 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify is being used somewhere else

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

  • Newbie
  • I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.
  • MonicaM_Bogota
  • Roadie
  • 599 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
    Mobile
  • 599 Views
  • 1 replies
  • 0 likes

Discover Tab not updating as much as it used to.

I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list hasn't updated itself for about one to two weeks, ...

  • Newbie
  • I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list...
  • sophiabernard
  • Casual Listener
  • 515 Views
  • 1 replies
  • 0 likes
  • Desktop
    iOS
    Mobile
    Windows
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium dropped to Free Spotify

I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please

  • Newbie
  • I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please
  • Alfredo
  • Roadie
  • 773 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
  • 773 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify random behaviours in all my devices

Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...

  • Newbie
  • Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: When ...
  • Alfredo
  • Roadie
  • 976 Views
  • 1 replies
  • 2 likes
  • Desktop
    iOS
    Mac
    Mobile
    Web Player
  • 976 Views
  • 1 replies
  • 2 likes

Spotify plays music, switches songs by itself

My Spotify has had some issues for a while. The first issue is that my Spotify will skip to alternate songs mid-song. Many times it skips to an artist from southeast Asia or India and I have no idea who the artists are. Sometimes it skips to other so...

  • Casual Listener
  • My Spotify has had some issues for a while. The first issue is that my Spotify will skip to alternate songs mid-song. Many times it skips to an artist from southeast Asia or India and I have no idea ...
  • 1960 Views
  • 0 replies
  • 32 likes
  • Mobile
    Windows
  • 1960 Views
  • 0 replies
  • 32 likes

Premium features not working

Two issues:1. I'm not able to perform unlimited skips (think I can skip about 8 times & then have to wait awhile).2. I can't add songs to queue - when I try the attached message comes up (even when I'm not attached to any devices & just listening thr...

  • Newbie
  • Two issues: 1. I'm not able to perform unlimited skips (think I can skip about 8 times & then have to wait awhile). 2. I can't add songs to queue - when I try the attached message comes up (eve...
  • imattolo
  • Community Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
  • 544 Views
  • 1 replies
  • 0 likes

Unwanted Web Player

Hello, I've never had a problem with Spotify until I got premium (I listen on my iPhone). I purchased Premium to listen in college, and then while i was listening to music, it started to randmomly cut out, and start playing random music, when I unloc...

  • Casual Listener
  • Hello, I've never had a problem with Spotify until I got premium (I listen on my iPhone). I purchased Premium to listen in college, and then while i was listening to music, it started to randmomly cu...
  • Leonardo
  • Roadie
  • 1283 Views
  • 3 replies
  • 0 likes
  • iOS
    Mobile
  • 1283 Views
  • 3 replies
  • 0 likes