Help Wizard

Step 1

NEXT STEP

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399240 Views
  • 952 replies
  • 107 likes
  • Account
  • 399240 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171949 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171949 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99190 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99190 Views
  • 68 replies
  • 10 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any a...
  • AMO11
  • Regular
  • 3017 Views
  • 31 replies
  • 6 likes
  • Account
    Other
  • 3017 Views
  • 31 replies
  • 6 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • Elena
  • Moderator
  • 399240 Views
  • 952 replies
  • 107 likes
  • Account
  • 399240 Views
  • 952 replies
  • 107 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Casual Listener
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • Elena
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remember my email but I remember my ID

Hi Today I had been logged out of my account automatically for some reason. When trying to log back in it says that the password is incorrect when that is not true. Nevertheless, I can't remember the email linked to my account but I do know my spotif...

  • Visitor
  • Hi   Today I had been logged out of my account automatically for some reason. When trying to log back in it says that the password is incorrect when that is not true.   Nevertheless, I...
  • Maria
  • Moderator
  • 170 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Security
  • 170 Views
  • 4 replies
  • 1 likes

Missing account

PlanFreeCountryUnited KingdomDeviceAll, including websiteOperating SystemN/A My Question or IssueMy friend has had a free account for a couple of months. However, they were randomly logged out of the app. They had issues logging back in so followed t...

  • Visitor
  •   Plan Free Country United Kingdom Device All, including website Operating System N/A   My Question or Issue My friend has had a free account for a couple of months. However, t...
  • Billy-J
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 55 Views
  • 1 replies
  • 0 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

  • Visitor
  • Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.&n...
  • Billy-J
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 59 Views
  • 1 replies
  • 0 likes

Accessing spotify with a duo account

My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...

  • Visitor
  • My husband created a duo account so that I have my own profile which I use on my phone.  I then tried to access spotify on my laptop but I didn't have the password.  I tried accessing it u...
  • Bittencourt
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • Account
  • 43 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow Tracking?? ( ! )

Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...

  • Casual Listener
  • Plan  Premium* Country - USA   Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've never had this happen but when I up...
  • damiandaviid
  • Visitor
  • 1923 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1923 Views
  • 6 replies
  • 0 likes

Paid for premium, but my account didn't update

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

  • Visitor
  • I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  
  • Billy-J
  • Spotify Star
  • 57 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 57 Views
  • 2 replies
  • 0 likes

Account

I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?

  • Visitor
  • I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?  
  • Billy-J
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • Account
  • 78 Views
  • 1 replies
  • 0 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

  • Newbie
  •     Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...
  • 3t4egrv4wef
  • Casual Listener
  • 12175 Views
  • 18 replies
  • 15 likes
  • Account
    Premium
    Subscription
  • 12175 Views
  • 18 replies
  • 15 likes

Solved!!Superuser Contribution Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • Nielsbrazz
  • Visitor
  • 16795 Views
  • 30 replies
  • 3 likes
  • Account
    Premium
  • 16795 Views
  • 30 replies
  • 3 likes

Superuser Contribution Change country not working

 Hi all. I’m trying to update my country of residence from UK to FR but the country selection option is greyed out. Yes I have followed “How do I change my country settings?“ - but cannot select a country from the list to begin with. Can you guys fix...

2B85BF4F-13A8-4D6B-B68F-4DAC0403810B.jpeg
  • Casual Listener
  •   Hi all.  I’m trying to update my country of residence from UK to FR  but the country selection option is greyed out.  Yes I have followed “How do I change my country settings?“ - b...
  • Ivelina
  • Moderator
  • 471 Views
  • 7 replies
  • 1 likes
  • Account
  • 471 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Cannot download (Device limit Reached)

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...

  • Casual Listener
  • ...ith music downloaded, my old iPhone 8 is no longer using my account and there’s no downloads. However my current phone says to remove all downloads but I don’t have any on the app. Is there a way to r...
  • Not applicable
  • 33774 Views
  • 44 replies
  • 19 likes
  • Account
    Premium
  • 33774 Views
  • 44 replies
  • 19 likes

Close account doesn't work

Account FreeCountry UK My Question or IssueI'm trying to close me free spotify account which is currently linked to my email address as I would like in 2-3 weeks link my email address to my premium spotify account.I follow all the instructions but wh...

  • Newbie
  • Account Free Country UK    My Question or Issue I'm trying to close me free spotify account which is currently linked to my email address as I would like in 2-3 weeks link my email a...
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 109 Views
  • 1 replies
  • 0 likes

PS5 Spotify account

Plan: FreeCountry: United States My Question or IssueI’ve tried doing everything I can to find what email I used for my Spotify account on my PS5 and I can’t find it. I can find the email I used for my PS5 but for some reason it’s not the same email ...

  • Visitor
  • Plan: Free Country: United States     My Question or Issue I’ve tried doing everything I can to find what email I used for my Spotify account on my PS5 and I can’t find it. I can f...
  • Jose_M
  • Spotify Star
  • 35 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 35 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suspended Account for Unauthorized Use

PlanPremiumCountryUSA My Question or IssueI recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly engaging in unauthor...

  • Regular
  • Plan Premium Country USA   My Question or Issue I recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the S...
  • Mambalife248
  • Newbie
  • 26575 Views
  • 22 replies
  • 2 likes
  • Account
    Premium
  • 26575 Views
  • 22 replies
  • 2 likes

Superuser Contribution I cannot delete my account

I am trying to delete my Spotify account. I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge. Never loads. Tried on 2 different Macs, my iPhone and my iP...

  • Casual Listener
  • I am trying to delete my Spotify account.  I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge.&n...
  • Thisisillegal
  • Visitor
  • 472 Views
  • 7 replies
  • 0 likes
  • Account
  • 472 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • ...racks to my own playlist, this is very annoying and I'm kind of deleting stuff everyday now. I want to manage may playlist choices. This is a Premium account, the Enhanced is off so I don't u...
  • Jibberjabba
  • Visitor
  • 1025 Views
  • 15 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1025 Views
  • 15 replies
  • 0 likes

Unintentional change of email address

This morning I received an email telling me that my email had been changed.PlanFreeCountryItalyDeviceSamsung Galaxy A34 5GOperating SystemAndroid 14My Question or IssueI have never changed my email address. I don't know who could have done it.**bleep...

  • Visitor
  • This morning I received an email telling me that my email had been changed. Plan Free Country Italy Device Samsung Galaxy A34 5G Operating System Android 14 My Question or Issue I have neve...
  • djankuaza
  • Newbie
  • 73 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 73 Views
  • 2 replies
  • 0 likes