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Topics with Label: Account

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Forum Posts

Audiobook hours did not renew as promised

PlanPremiumCountryUSDeviceiPadOperating SystemiPad 9th generation, iOS 18.6.2 My Question or IssueI checked my audiobook listening hours yesterday (9/6/25) and it said I had 22 hours remaining before it renewed and I received 15 more hours. But when ...

Regular

Plan Premium Country US Device iPad Operating System iPad 9th generation, iOS 18.6.2   My Question or Issue I checked my audiobook listening hours yesterday (9/6/25) and it said I had ...

19 Views

0 replies

0 likes

Account
  • 19 Views
  • 0 replies
  • 0 likes

Old Email...new account....Premium getting charged to old account

Hey All-- I am not tech savvy but I have made some dope playlists that I want to get back. My account was set up under my very first hotmail email and I cannot recover it. I have made a new Spotify account but my Premium monthly payment is still bein...

Visitor

Hey All--   I am not tech savvy but I have made some dope playlists that I want to get back.     My account was set up under my very first hotmail email and I cannot recover i...

Billy-J

Spotify Star

27 Views

1 replies

0 likes

Account
  • 27 Views
  • 1 replies
  • 0 likes

ADS DANGEROUSLY LOUD = LAWSUIT

My Issue:Your ads are dangerously loud. I get that you need to have ads to support the free version but the volume is CRIMINAL. You're going to damage someone's hearing. it's 2020 for crying out loud, don't tell me you can't control it. The freaking ...

Casual Listener

My Issue: Your ads are dangerously loud. I get that you need to have ads to support the free version but the volume is CRIMINAL. You're going to damage someone's hearing. it's 2020 for crying out lo...

Gl00mPr0ph3t

Casual Listener

3279 Views

8 replies

13 likes

Account
Free
Other
  • 3279 Views
  • 8 replies
  • 13 likes

Help Enable Account

On another account that was disabled, I tried emailing support and using the account support chats but both failed to help me as I either didn't get a reply or got told my situation couldn't be dealt with. Little less then a month ago, I tried listen...

Casual Listener

On another account that was disabled, I tried emailing support and using the account support chats but both failed to help me as I either didn't get a reply or got told my situation couldn't be d...

KP1012456

Newbie

479 Views

4 replies

0 likes

Account
  • 479 Views
  • 4 replies
  • 0 likes

Accountmanager ändern

My Question or IssueIch bin der Account Manager in unserem Familienabo. Ich würde diese Rolle gerne einem Familienmitglied übertragen. Wie geht das?

Visitor

My Question or Issue Ich bin der Account Manager in unserem Familienabo. Ich würde diese Rolle gerne einem Familienmitglied übertragen. Wie geht das?

AdamDamon

Spotify Star

2769 Views

5 replies

0 likes

Account
  • 2769 Views
  • 5 replies
  • 0 likes

Solved!! In the 'Comunity"portal, when I log in all the information is correct, except for the image.

Regardless of how I access the Community portal (Windows, Ipad, Android), I find that the image was not placed by me and has no relation to me. How can that be changed, please.Thanks.

Regular

Regardless of how I access the Community portal (Windows, Ipad, Android), I find that the image was not placed by me and has no relation to me. How can that be changed, please. Thanks.  

Jose_M

Spotify Star

105 Views

3 replies

0 likes

Account
Premium
  • 105 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan payment failed - save account

PlanFamily PremiumCountryCanadaDevice(iPhone SE, Acer Chrome, ) My Question or IssueMy aunt offered my husband and I to join her family premium account, and we have enjoyed years of curating playlists, while she foot the bill. She has since come upon...

Newbie

Plan Family Premium Country Canada Device (iPhone SE, Acer Chrome, )     My Question or Issue My aunt offered my husband and I to join her family premium account, and we have e...

Maxim

Spotify Star

99 Views

1 replies

0 likes

Account
Premium
Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Commercial Considerations"

Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significantly affects me. Spotify’s recommendation system fi...

Regular

...potify’s algorithm should adhere to the transparency, fairness, and accountability standards set by the GDPR. It’s essential that recommendations are based solely on my actual listening habits, free f...

j-e

Regular

1219 Views

7 replies

2 likes

Account
Security
  • 1219 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Blurry Profile Picture

PlanPremiumCountry United States DeviceDell LaptopOperating SystemWindows My Question or IssueI recently updated my spotify profile and had no issues, however any time I close out spotify from my phone, or laptop, the photo appears blurry. I have tri...

Regular

  Plan Premium Country  United States   Device Dell Laptop Operating System Windows   My Question or Issue I recently updated my spotify profile and had no issues, how...

Knowledge_

Newbie

19454 Views

17 replies

1 likes

Account
Premium
  • 19454 Views
  • 17 replies
  • 1 likes

Solved!! Incorrect location on concert recommendations

PlanPremium FamilyCountryCanadaDevicePixel 7Operating SystemAndroid 14 My Question or IssueMy emailed concert recommendations are recommending shows in Quebec, even though my location settings on my account are (and have always been) set to Ontario. ...

Casual Listener

...y location settings on my account are (and have always been) set to Ontario. The emails used to be correct, but in the past few months have now been showing the wrong location... I don't know how to f...

natalieforeman

Visitor

6966 Views

15 replies

0 likes

Account
  • 6966 Views
  • 15 replies
  • 0 likes

Spotify not recognizing my email when trying to login, but then when I try to setup a new account...

It says my email address is already connected to an account. I can't chat to Help because it asks for me to sign in to do so, which I can't do. The account was setup as a FREE account in August, and has been used a handful of times since. Setup on iP...

Visitor

It says my email address is already connected to an account.  I can't chat to Help because it asks for me to sign in to do so, which I can't do.  The account was setup as a FREE account i...

Jose_M

Spotify Star

102 Views

1 replies

0 likes

Account
Login
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan across continents

Plan Family Premium plan Country France Device Pixel 8 Operating System Android My Question or Issue Hi everyone,I ( main account) purchased a family plan for me and 4 siblings two months ago, but I'm planning to move to australia for an exchange pro...

Visitor

  Plan Family Premium plan Country France    Device Pixel 8   Operating System Android   My Question or Issue Hi everyone, I ( main account) p...

Yordan

Moderator

143 Views

2 replies

0 likes

Account
Premium
Subscription
  • 143 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist log in problem

Hello!I live in Greece.I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home.Some years ago I uploaded an album of mine on Spotify.Now I want to change the artist pic. I see that I have to log in as an artist. The onl...

Casual Listener

...eset, the only mail recognized by Spotify is the one connected with my simple account. What do I do? Thank you, Dionysis.

JoDAn

Casual Listener

830 Views

2 replies

0 likes

Account
  • 830 Views
  • 2 replies
  • 0 likes

Cannot access account

PlanFree/PremiumCountryI receive emails every month from Spotify for artists but when I tried to log into my account using the email, it says I don’t have an account. I signed up for a new account with the same email I have been receiving monthly upd...

Visitor

Plan Free/Premium Country I receive emails every month from Spotify for artists but when I tried to log into my account using the email, it says I don’t have an account. I signed up for a new account...

Billy-J

Spotify Star

55 Views

1 replies

0 likes

Account
Login
  • 55 Views
  • 1 replies
  • 0 likes

Solved!! Change the Main user of Spotify Premium Duo

Hey, Me and my sister share a Premium Duo Abo. She is the main-user.We want to change our roles. I want to become the main-user (to be able to use the included listening time for audio books) and she shall be the co-user.How can we manage that? My id...

Casual Listener

...ser. What would change or content would we lose from our accounts as we would both shortly only have Spotify Free?   Is this plan working? What are other better options?    Thanks i...

thelowestdown

Newbie

959 Views

4 replies

1 likes

Account
Premium
  • 959 Views
  • 4 replies
  • 1 likes

Superuser Contribution Continual "New login to Spotify" emails

PlanPremiumCountryUnited States My Question or IssueFor the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating Spotify at all. When I first received these, I changed both my Facebo...

Casual Listener

...potify at all. When I first received these, I changed both my Facebook password and my Spotify password and logged out of all accounts. I still am receiving these emails! I have not noticed any u...

bastscho

Newbie

45981 Views

16 replies

5 likes

Account
Security
  • 45981 Views
  • 16 replies
  • 5 likes

Solved!!Superuser Contribution Changing the phone number on my account

PlanFamily Premium My Question or IssueSo, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly service. I have tried another music app before and can't use it, t...

Regular

...his question: I have downloaded the data that spotify has of me, and noticed the phone number I have on my account is an old phone number, and for the life of me I can't find where to change it. A...

Novy

Moderator

15620 Views

15 replies

0 likes

Account
  • 15620 Views
  • 15 replies
  • 0 likes

Can't setup Duo account as it won't fond my address

Plan: DuoCountry: UKDevice: Any My Question or IssueI've just signed up for a Duo account for my wife and I. When I go into the plan settings, it says I can add someone, but it's greyed out. It seems it's asking me to add my home address first. Probl...

Newbie

Plan: Duo Country: UK Device: Any   My Question or Issue I've just signed up for a Duo account for my wife and I. When I go into the plan settings, it says I can add someone, but it's g...

Billy-J

Spotify Star

64 Views

1 replies

0 likes

Account
  • 64 Views
  • 1 replies
  • 0 likes

Language selection for audiobooks

Hello, I'm living in Switzerland and I only see audiobooks in German and English. I am leaving in the french part of Switzerland, speaking french and like to see french audiobooks. Best

Newbie

Hello,   I'm living in Switzerland and I only see audiobooks in German and English. I am leaving in the french part of Switzerland, speaking french and like to see french audiobooks.   ...

belstgut

Casual Listener

1357 Views

3 replies

7 likes

Account
  • 1357 Views
  • 3 replies
  • 7 likes

Solved!!Superuser Contribution Spotify activity appearing on someone else’s device

PlanFree/PremiumCountry DeviceiPhone 14Operating SystemiOS 16 My Question or IssueWhenever I click on an artist or playlist it shows up on his account. have no idea why this is happening as we do not share an account and we are not on a family plan. ...

Casual Listener

Plan Free/Premium Country   Device iPhone 14 Operating System iOS 16   My Question or Issue Whenever I click on an artist or playlist it shows up on his account. have no idea w...

Yordan

Moderator

3183 Views

10 replies

0 likes

Account
  • 3183 Views
  • 10 replies
  • 0 likes