Help Enable Account

[jashnots]

On another account that was disabled, I tried emailing support and using the account support chats but both failed to help me as I either didn't get a reply or got told my situation couldn't be dealt with. Little less then a month ago, I tried listening to music on my iPhone but then found that I was logged out on my phone, then when I tried doing the same on my Macbook, the account was also logged out. Then when I tried logging it and signing up with the same email I used, it gave me the same error message either saying something went wrong or email is already in use. I don't believe the account was hacked and I changed regions after buying a 12-year Individual plan on the same account in a different nation then returning home. I would like support and every other medium never offered such.

[Billy-J]

Hey @jashnots, thanks for reaching out to the Community!

Sorry to hear this. I’d recommend checking out this page for more information on disabled accounts. 

Have a nice day!

[jashnots]

But every time I reach out to support, my claim is always denied and they tell me my issue isn't solvable by their team. Thanks for the reply anyways

[disgruntleduser77]

I have a business account that i use to make aylosts and listen to music. This is the SECOND time the account has been disabled without any inclination as to why.

The support staff say "for a security issue, we suggest you make a new account " then end the chat. I have had 3 chats today alone to try to get my primary account that i use to make community pmaylists back. What could i POSSIBLY be doing to trigger this by listening to my playlist on my account?

Plan

Free/Premium

Country

USA

Device

S22 plus

[KP1012456]

My account under the email address was recently compromised. The account itself is now disabled. I was recently infected with a RAT (Remote Access Trojan) (Particularly a LummaC2 Stealer). I have run Malwarebytes and have reinstalled the OS (Windows 11) and have nuked my old system (Deleted all partitions) so I am running at a clean slate and have also changed all passwords associated with the email on different applications/**bleep** was wondering it would be possible to recover this account. I've asked advisors and they said they can't. Is there anyone that escalate this matter because I prove that I have ownership over the account through phone number and access to the email because I recovered the email successfully and have changed directly to 2FA and changed my password. I am just writing from a different email, if someone can help me or get this escalated to an agent that provide a contact form with someone with higher escalation ability that would be greatly appreciated. Kendall P.