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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255951 Views
  • 782 replies
  • 81 likes
  • Account
  • 255951 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126574 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126574 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69808 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69808 Views
  • 63 replies
  • 8 likes

Superuser Contribution not getting reset password E-Mail

PlanFreeCountryAT My Question or IssueI forgot the password to this Account:Lost AccountSo I tried resetting it here: https://accounts.spotify.com/en/password-reset .Now the problem I have is, that I'm not getting an E-Mail. It's not in the Junk fold...

  • Casual Listener
  • Plan Free Country AT   My Question or Issue I forgot the password to this Account: Lost Account So I tried resetting it here: https://accounts.spotify.com/en/password-reset . Now the pr...
  • Paulus12345
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • Account
  • 150 Views
  • 2 replies
  • 0 likes

Can't login on duo account?

My wife has upgraded to a duo account, but when i login on her username (email) i only get in on Spotify free. My guess is that somehow we got two different accounts on one email. I've tried to find the invite option in her app but either it's not on...

  • Visitor
  • My wife has upgraded to a duo account, but when i login on her username (email) i only get in on Spotify free. My guess is that somehow we got two different accounts on one email. I've tried to find ...
  • Jose_M
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Account On Xbox

Hey, i have a premium account on my xbox but i cant remember the mail and password. Is there a way to see the mail used on xbox? I want to connect this account to my phone. Thanks !

  • Visitor
  • Hey, i have a premium account on my xbox but i cant remember the mail and password. Is there a way to see the mail used on xbox?  I want to connect this account to my phone.   Thanks !&n...
  • Jose_M
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I enter to the app says me that something went wrong

First I log in and it says me that something went wrong and that I should refresh the page, I doit and nothing happens it shouws me the same message.

  • Visitor
  • First I log in and it says me that something went wrong and that I should refresh the page, I doit and nothing happens it shouws me the same message.
  • ATT55
  • Casual Listener
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

Superuser Contribution i lost my previous account, how can i get back all my music.

it was registed on my old e-mail ******@******.com and i lost it a few month ago. now i cant log into my account. its written that the password was changed. can you send me my music back on this new account. best wishes.

  • Visitor
  • it was registed on my old e-mail ******@******.com and i lost it a few month ago. now i cant log into my account. its written that the password was changed. can you send me my music back on this new ...
  • Lyubka
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

How can i change to my current location?

I have Spotify Premium and can't change to my Home Location. The button is blurred

  • Casual Listener
  • I have Spotify Premium and can't change to my Home Location. The button is blurred
  • Maxim
  • Spotify Star
  • 111 Views
  • 3 replies
  • 0 likes
  • 111 Views
  • 3 replies
  • 0 likes

my address is not listed

Our address is not listed. It finds "7 Orlock Rd" but not "7 Orlock Lane". They are different houses!!

  • Visitor
  • Our address is not listed. It finds "7 Orlock Rd" but not "7 Orlock Lane". They are different houses!!
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de pago

Al ingresar datos para pago aparece error sin realizar cobro de cuenta

  • Visitor
  • Al ingresar datos para pago aparece error sin realizar cobro de cuenta
  • Novy
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is listening to music on their device through my account.

I have tried logging out of all accounts and resetting password, but it keeps showing someone is listening to music as a "host"

  • Visitor
  • I have tried logging out of all accounts and resetting password, but it keeps showing someone is listening to music as a "host"
  • OscarDC
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!! Blurry Profile Picture

PlanPremiumCountry United States DeviceDell LaptopOperating SystemWindows My Question or IssueI recently updated my spotify profile and had no issues, however any time I close out spotify from my phone, or laptop, the photo appears blurry. I have tri...

  • Regular
  •   Plan Premium Country  United States   Device Dell Laptop Operating System Windows   My Question or Issue I recently updated my spotify profile and had no issues, how...
  • Jose_M
  • Spotify Star
  • 154 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 154 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium paused

My premium has been paused but my payment has gone out of my account. Why?

  • Newbie
  • My premium has been paused but my payment has gone out of my account. Why?
  • OscarDC
  • Moderator
  • 6940 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 6940 Views
  • 3 replies
  • 0 likes

Superuser Contribution YA SE HIZO EL CARGO EN MI TARJETA Y AUN NO SE REFLEJA EN LA CUENTA

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS 10...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar. Plan Gratis/Premium País   Dispositivo (iPhone 8, Sa...
  • Eni
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not remove some accounts from my followers. Why?

I know I have to block a follower in order to remove them from my follower-list. But this only works on some accounts.

  • Casual Listener
  • I know I have to block a follower in order to remove them from my follower-list. But this only works on some accounts.
  • mariusrueve
  • Casual Listener
  • 100 Views
  • 2 replies
  • 0 likes
  • 100 Views
  • 2 replies
  • 0 likes

Superuser Contribution cant control spotify from other devices

Plan PremiumCountry USA DeviceGoogle Home, PC, AndroidOperating SystemWindows 10 My Question or Issue So I used to be able to listen to spotify on my google home and change the songs from my phone/PC while it was playing but now it always just starts...

  • Regular
  • Plan Premium Country USA   Device Google Home, PC, Android Operating System Windows 10   My Question or Issue   So I used to be able to listen to spotify on my google ho...
  • y2e398n5-_kf
  • Newbie
  • 6109 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 6109 Views
  • 7 replies
  • 0 likes

I can't join DUO plan with my partner...WHY?!?!?!

I don't know why I can't join my partner's DUO plan. Any tips?it says we don't leave in the same address but there no way I can find where to add mine (which is the same as his)**bleep** thing.... thanks!

  • Casual Listener
  • I don't know why I can't join my partner's DUO plan. Any tips? it says we don't leave in the same address but there no way I can find where to add mine (which is the same as his) **bleep** thing.....
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • Account
  • 79 Views
  • 1 replies
  • 0 likes

Solved!! I closed my Premium account but it is still visible. Why is this so?

I deleted my Premium account on purpose. Still after the 7 days, the account is visible with Followers and Following. This is violation against data security. I want it to be delted completely.

  • Casual Listener
  • I deleted my Premium account on purpose. Still after the 7 days, the account is visible with Followers and Following. This is violation against data security. I want it to be delted completely.
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes