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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83709 Views

29 replies

0 likes

  • 83709 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105186 Views

10 replies

3 likes

Account
Login
  • 105186 Views
  • 10 replies
  • 3 likes

Superuser Contribution How to claim another artist profile ?

So after my label asked for a name change on my behalf for my artist profile, spotify made me a new account with the right name but I have now no idea how to claim it now that I already have an artist account ?Do I need to delete everything in order ...

Regular

So after my label asked for a name change on my behalf for my artist profile, spotify made me a new account with the right name but I have now no idea how to claim it now that I already have an artis...

aliwolf2

Visitor

11776 Views

6 replies

0 likes

Account
  • 11776 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't Login to Spotify Lite Even Though Password is Correct

PlanFreeCountryIndonesiaDevice(ZTE Blade A3 2019)Operating System(Android 9 (Pie) Go Edition)My Question or IssueI'm having trouble logging into the Spotify Lite app on Android. I've entered the correct password (I've checked it in my browser and it ...

Visitor

Plan Free Country Indonesia Device (ZTE Blade A3 2019) Operating System (Android 9 (Pie) Go Edition) My Question or Issue I'm having trouble logging into the Spotify Lite app on Android. I'v...

MihailY

Moderator

527 Views

1 replies

0 likes

Account
  • 527 Views
  • 1 replies
  • 0 likes

Solved!! I keep getting log in codes even though I’m not trying to log in

PlanPremiumCountryBelgiumDeviceIphone 13Operating SystemiOS My Question or IssueIn non consistent intervals, I keep getting emails from Spotify telling me a login code to log in without having to use a password. I’ve already gotten 20 mails like this...

Newbie

Plan Premium Country Belgium Device Iphone 13 Operating System iOS   My Question or Issue In non consistent intervals, I keep getting emails from Spotify telling me a login code to log...

kuuko

Newbie

2560 Views

2 replies

0 likes

Account
Security
  • 2560 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Contact

Can anyone help me figure out how to contact Spotify for help? NOTHING WORKS on the help sight. This company has me so **bleep** off because they'll gladly take your money, but they purposely make it impossible to even contact them with questions. Wh...

Visitor

Can anyone help me figure out how to contact Spotify for help?  NOTHING WORKS on the help sight.  This company has me so **bleep** off because they'll gladly take your money, but they purpo...

Lilacl

Visitor

881 Views

2 replies

1 likes

  • 881 Views
  • 2 replies
  • 1 likes

Superuser Contribution Support not working

Hi guys. I've been talking to spotify support via email and they suddenly stopped responding, I have also been messaging support via the messaging app to find out what is going on but that has also just locked me out. Can someone please verify if spo...

Regular

Hi guys. I've been talking to spotify support via email and they suddenly stopped responding, I have also been messaging support via the messaging app to find out what is going on but that has also j...

lazyyh

Regular

882 Views

10 replies

0 likes

Account
Other
Premium
Subscription
  • 882 Views
  • 10 replies
  • 0 likes

Superuser Contribution Account is linked with samsung but wont log in

PlanPremiumCountryNetherlands DeviceS25 ultraOperating SystemNewest os My Question or IssueThe spotify account is linked for 1 click log in with samsung and that always worked until a week ago.Now it just says something went wrong and i cant log in.T...

Casual Listener

Plan Premium Country Netherlands  Device S25 ultra Operating System Newest os   My Question or Issue The spotify account is linked for 1 click log in with samsung and that always ...

Vasil

Moderator

333 Views

3 replies

0 likes

Account
Premium
  • 333 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with Family Account Region and Payment (UAE to Belarus)

PlanFree/PremiumCountryUAE to BelarusDeviceS(Samsung Galaxy S24)Operating System( Android One UI 8 ) My Question or IssueI am writing to seek your assistance with an issue regarding my Family Account settings and payment method.The problem is that th...

Casual Listener

Plan Free/Premium Country UAE to Belarus DeviceS (Samsung Galaxy S24) Operating System ( Android One UI 8 )   My Question or Issue I am writing to seek your assistance with an iss...

Vasil

Moderator

459 Views

3 replies

0 likes

Premium for Family
  • 459 Views
  • 3 replies
  • 0 likes

Getting random ads

Just starting getting random ads today. Completely messed me up as I was teaching a fitness class?

Visitor

Just starting getting random ads today.  Completely messed me up as I was teaching a fitness class?

ribezaz

Spotify Star

248 Views

1 replies

1 likes

Subscription
  • 248 Views
  • 1 replies
  • 1 likes

Two payment for one subscription per month

PlanPremiumCountrySouth AfricaDevice(Samsung Galaxy 9, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere are 2 payments deducted from my bank account every month but I only have one account. Do I pay for one subscript...

Visitor

Plan Premium Country South Africa Device (Samsung Galaxy 9, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There are 2 payments deducted from my...

Jose_M

Spotify Star

146 Views

1 replies

0 likes

Account
  • 146 Views
  • 1 replies
  • 0 likes

Got mail asking to "Confirm your account" - phishing?

I signed up for free account, got logged in and started playing music. Two days later, I get an email that looks like it is from spotify, asking to confirm my account. Since I've already been in and successfully using my account, this smells like phi...

Visitor

I signed up for free account, got logged in and started playing music. Two days later, I get an email that looks like it is from spotify, asking to confirm my account. Since I've already been in an...

erica28_chan

Visitor

2667 Views

2 replies

0 likes

  • 2667 Views
  • 2 replies
  • 0 likes

Double charged through Vodafone and Spotify

Plan Premium Country UK Device Iphone 15 My Question I have been double charged for my Spotify account. Up until September I got it free as part of my Vodafone package. I was told this would be ending as an offer and I would be charged on my bill fro...

Visitor

Plan Premium Country UK Device Iphone 15   My Question   I have been double charged for my Spotify account. Up until September I got it free as part of my Vodafone package...

Billy-J

Spotify Star

252 Views

1 replies

0 likes

Account
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Cannot make payments for my accounts using my South African cards

Cannot make payments for my accounts using my South African debit cards, which I have been doing for 10+ years.Anyone else with same problem?

Visitor

Cannot make payments for my accounts using my South African debit cards, which I have been doing for 10+ years. Anyone else with same problem?

Billy-J

Spotify Star

185 Views

1 replies

0 likes

Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to disconnect “other devices”

PlanPremiumCountryThe Czech RepublicDevice(iPhone 17 Pro, iPad Pro, MacBook Air 2015)Operating System(iOS 26, MacOS) My Question or IssueHow can I delete/disconnect from my account devices I have no longer access to? I am speaking of the Apple Watch ...

Newbie

Plan Premium Country The Czech Republic Device (iPhone 17 Pro, iPad Pro, MacBook Air 2015) Operating System (iOS 26, MacOS)   My Question or Issue How can I delete/disconnect from my a...

Joan

Moderator

462 Views

1 replies

0 likes

Account
  • 462 Views
  • 1 replies
  • 0 likes

Solved!! How to change e-mail address if I lost access to it?

Hi, I just recently cancelled my premium account in order to try and fix this issue. Many years ago I created this Spotify account through the Facebook login tool, which caused my account to be created with the e-mail that used to be associated with ...

Casual Listener

Hi, I just recently cancelled my premium account in order to try and fix this issue.   Many years ago I created this Spotify account through the Facebook login tool, which caused my account to...

djmurtz

Casual Listener

4286 Views

5 replies

0 likes

Account
  • 4286 Views
  • 5 replies
  • 0 likes

Linking to Musixmatch

PlanPremiumCountryPolandDeviceNothing Phone(2)Operating SystemAndroid 14 My Question or IssueWhen I'm trying to link my Spotify account to Musixmatch it goes to captcha which gets completed, but when linkt to the second page instead of redirecting me...

Newbie

Plan Premium Country Poland Device Nothing Phone(2) Operating System Android 14   My Question or Issue When I'm trying to link my Spotify account to Musixmatch it goes to captcha which...

edwin221

Casual Listener

3411 Views

3 replies

1 likes

Login
Security
  • 3411 Views
  • 3 replies
  • 1 likes

Solved!! Can't connect Spotify to Musixmatch

PlanFreeDeviceHuawei Matebook HZ-W09Operating SystemWindows 10 Pro x64 I can't find lyrics in Spotify app on Microsoft Store.So I downloaded Musixmatch to find the lyrics.It needs me to login to Spotify account, I can't login, it prompts: Spoiler (Hi...

Casual Listener

Plan Free Device Huawei Matebook HZ-W09 Operating System Windows 10 Pro x64   I can't find lyrics in Spotify app on Microsoft Store. So I downloaded Musixmatch to find the lyrics. It ne...

edwin221

Casual Listener

33033 Views

7 replies

0 likes

Account
Login
  • 33033 Views
  • 7 replies
  • 0 likes

I will report spotify to the FTC for the "New release from" feature unless it is removed

PlanPremiumCountryUnited States For several reasons. Here are a few: - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The fact that it is an ad, and that it is not disclosed that this is an ad, ma...

Newbie

Plan Premium Country United States   For several reasons. Here are a few:  - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The f...

159 Views

0 replies

0 likes

Premium
  • 159 Views
  • 0 replies
  • 0 likes

Price increase, I'm quitting

After several years on Spotify’s Family plan, I just got the email about a price increase. They say:"We’ve increased the price of Premium Family to continue innovating our products and features, and to offer you the best possible experience."That for...

Newbie

After several years on Spotify’s Family plan, I just got the email about a price increase.   They say: "We’ve increased the price of Premium Family to continue innovating our products and fea...

Dennis_Flad

Visitor

1270 Views

2 replies

2 likes

price increase. leaving
  • 1270 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

Newbie

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...

Sioux1

Newbie

11247 Views

17 replies

1 likes

Subscription
  • 11247 Views
  • 17 replies
  • 1 likes