Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291609 Views

529 replies

34 likes

Account
Free
  • 291609 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13685 Views

6 replies

11 likes

Security
  • 13685 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541396 Views

990 replies

115 likes

Account
  • 541396 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129674 Views

74 replies

12 likes

Account
Login
Premium
  • 129674 Views
  • 74 replies
  • 12 likes

Charged monthly by Spotify but account shows free plan- no linked emails found.

PlanFree CountrySouth Africa DeviceIPhone XR Operating SystemiOS 18 My Question or IssueI keep getting SMS notifications from my bank that Spotify is deducting money from my account every month. However, the Spotify account I use is on the Free plan,...

Visitor

Plan Free  Country South Africa  Device IPhone XR  Operating System iOS 18   My Question or Issue I keep getting SMS notifications from my bank that Spotify is deducting...

Anyk17

Spotify Star

266 Views

1 replies

0 likes

Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Permanently Delete My Spotify Account

Hi thereheres the situation: i have two accounts, one with a subscription on and one that doesnt. i recently had to change my billing address for the account that has the subscription but it wasn't connected to my current email address. My current em...

Visitor

Hi there heres the situation: i have two accounts, one with a subscription on and one that doesnt. i recently had to change my billing address for the account that has the subscription but it wasn't...

Luan

Spotify Star

746 Views

1 replies

0 likes

Account
Security
  • 746 Views
  • 1 replies
  • 0 likes

Spotify

سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم.ایمیل اصلی‌م اینه:**bleep**یه ایمیل دیگه هم دارم:**bleep**میشه کمکم کنید تا بفهمم پلی‌لیست‌هام توی کدوم حس...

Visitor

 سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم. ایمیل اصلی‌م اینه:**bleep** یه ایمیل دیگه هم د...

Jose_M

Spotify Star

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Can't switch from premium family to premium duo without paying

PlanPremium FamilyCountryNetherlandMy Question or Issuewhy would I need to pay €18 now to switch plans when I've already paid for this month? Why can't you make account type switching seamless?

Visitor

Plan Premium Family Country Netherland My Question or Issue why would I need to pay €18 now to switch plans when I've already paid for this month? Why can't you make account type switching seaml...

ribezaz

Spotify Star

223 Views

1 replies

1 likes

Account
  • 223 Views
  • 1 replies
  • 1 likes

Spotify not playing on amazon echo dot

PlanPremiumCountryUKDeviceSamsung Galaxy S22Operating SystemAndroid V14 My Question or Issue I have just moved home and connected my Amazon Alexa Echo Dot to my new wifi network. Everything works on it except when I ask to play songs on Spotify. She ...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy S22 Operating System Android V14   My Question or Issue   I have just moved home and connected my Amazon Alexa Echo Dot to my new wi...

TanyaS

Spotify Star

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Free account is added to family premium,but it is not free of commercials and still indicating free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

181 Views

1 replies

0 likes

Free
Premium
  • 181 Views
  • 1 replies
  • 0 likes

Can't login to account

PlanPremiumCountryUSADevice(iPhone/web)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI updated my email several years ago, and now a linked card has expired it's asking to update online. However, Spotify is now showing o...

Visitor

Plan Premium Country USA Device (iPhone/web) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I updated my email several years ago, and now a linked...

Jose_M

Spotify Star

279 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My wife put same address as me for duo but it says it’s in another country?

We have both put used exactly the same address but it says they are in different countries? So won’t verify

Visitor

We have both put used exactly the same address but it says they are in different countries? So won’t verify

Not applicable

17872 Views

9 replies

1 likes

  • 17872 Views
  • 9 replies
  • 1 likes

Account email disabled

PlanPremiumCountryUSDeviceIPhone 15Operating SystemiOS 18 My Question or IssueThe email I had linked to my Spotify account was disabled so I can no longer log in. How can I change my email linked to that account without logging in? Or can I cancel th...

Visitor

Plan Premium Country US Device IPhone 15 Operating System iOS 18   My Question or Issue The email I had linked to my Spotify account was disabled so I can no longer log in. How can I c...

AdamDamon

Spotify Star

206 Views

1 replies

0 likes

Account
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for an account I can't remember the login info for

I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for the old account I can no longer access. How can I re...

Casual Listener

I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for t...

Jan077

Visitor

9265 Views

7 replies

0 likes

Account
Login
  • 9265 Views
  • 7 replies
  • 0 likes

Superuser Contribution my screen is stuck on downgrade

my screen is stuck on downgrade and i bought premium to take it away but its stuck

Visitor

my screen is stuck on downgrade and i bought premium to take it away but its stuck

Not applicable

5492 Views

7 replies

0 likes

  • 5492 Views
  • 7 replies
  • 0 likes

Superuser Contribution Login Error Cannot Access Profile

PlanPremiumCountryAustralia DeviceiPhone 14 and MacBook Air My Question or IssueHi I have had an issue with my profile as I tried to open Spotify via the app on my phone it immediately logged out and when I logged in It says “wrong username/email or ...

Newbie

  Plan Premium Country Australia  Device iPhone 14 and MacBook Air   My Question or Issue Hi I have had an issue with my profile as I tried to open Spotify via the app on my p...

Dessi

Moderator

262 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Not being able to add more login methods

PlanPremiumCountry Estonia/EnglandMy Question or IssueSpotify breaks every time I want to add a new login method and for some reason my username is really weird. It keeps saying also on log in page, we've sent you an email regarding the 6 digit code....

Casual Listener

Plan Premium Country  Estonia/England My Question or Issue Spotify breaks every time I want to add a new login method and for some reason my username is really weird. It keeps saying also o...

ribezaz

Spotify Star

196 Views

2 replies

0 likes

Login
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge when trying to change credit card details

PlanFree/PremiumCountrySouth AfricaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to change my credit card details, and in the process Spotify is asking...

Visitor

Plan Free/Premium Country South Africa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...

Susan_GP

Moderator

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

How to cancel starbucks premium account

I signed up through my starbucks partner acount and now i want to cancel my subscription but it wont let me because its connected to my starbcuks accont. pls help

Newbie

I signed up through my starbucks partner acount and now i want to cancel my subscription but it wont let me because its connected to my starbcuks accont. pls help

Mec200023

Visitor

15240 Views

3 replies

1 likes

Account
Login
Other
Premium
Subscription
  • 15240 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Why can't I update my login methods?

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google account, but received the same message.

Casual Listener

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google ac...

ShoBeav

Newbie

4736 Views

11 replies

2 likes

  • 4736 Views
  • 11 replies
  • 2 likes

I cannot log in

CountryUnited States My Question or Issue I cannot log in to my account. I have put in the correct credentials, and it says incorrect username or password. I have tried resetting my password, however the emails will not go through. I have checked spa...

Newbie

    Country United States     My Question or Issue   I cannot log in to my account. I have put in the correct credentials, and it says incorrect username or passwor...

Anyk17

Spotify Star

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

Casual Listener

Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...

Manulouzada

Regular

3726 Views

4 replies

1 likes

Account
Other
Premium
  • 3726 Views
  • 4 replies
  • 1 likes

Why am I getting ads on Spotify Premium?

Why am I getting ads on Spotify Premium Podcasts? Literally breaks in the podcast with ads posted in from Spotify. The whole point of paying for premium is to avoid this. PlanPremiumCountryUKDeviceiPhone

Visitor

Why am I getting ads on Spotify Premium Podcasts? Literally breaks in the podcast with ads posted in from Spotify. The whole point of paying for premium is to avoid this.  Plan Premium Co...

Billy-J

Spotify Star

695 Views

3 replies

0 likes

Premium
  • 695 Views
  • 3 replies
  • 0 likes