Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
291609 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541396 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129674 Views
74 replies
12 likes
PlanFree CountrySouth Africa DeviceIPhone XR Operating SystemiOS 18 My Question or IssueI keep getting SMS notifications from my bank that Spotify is deducting money from my account every month. However, the Spotify account I use is on the Free plan,...
Plan Free Country South Africa Device IPhone XR Operating System iOS 18 My Question or Issue I keep getting SMS notifications from my bank that Spotify is deducting...
Spotify Star
266 Views
1 replies
0 likes
Hi thereheres the situation: i have two accounts, one with a subscription on and one that doesnt. i recently had to change my billing address for the account that has the subscription but it wasn't connected to my current email address. My current em...
Hi there heres the situation: i have two accounts, one with a subscription on and one that doesnt. i recently had to change my billing address for the account that has the subscription but it wasn't...
Spotify Star
746 Views
1 replies
0 likes
سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم.ایمیل اصلی‌م اینه:**bleep**یه ایمیل دیگه هم دارم:**bleep**میشه کمکم کنید تا بفهمم پلی‌لیست‌هام توی کدوم حس...
سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم. ایمیل اصلی‌م اینه:**bleep** یه ایمیل دیگه هم د...
Spotify Star
181 Views
1 replies
0 likes
PlanPremium FamilyCountryNetherlandMy Question or Issuewhy would I need to pay €18 now to switch plans when I've already paid for this month? Why can't you make account type switching seamless?
Plan Premium Family Country Netherland My Question or Issue why would I need to pay €18 now to switch plans when I've already paid for this month? Why can't you make account type switching seaml...
Spotify Star
223 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S22Operating SystemAndroid V14 My Question or Issue I have just moved home and connected my Amazon Alexa Echo Dot to my new wifi network. Everything works on it except when I ask to play songs on Spotify. She ...
Plan Premium Country UK Device Samsung Galaxy S22 Operating System Android V14 My Question or Issue I have just moved home and connected my Amazon Alexa Echo Dot to my new wi...
Spotify Star
326 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
181 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone/web)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI updated my email several years ago, and now a linked card has expired it's asking to update online. However, Spotify is now showing o...
Plan Premium Country USA Device (iPhone/web) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I updated my email several years ago, and now a linked...
Spotify Star
279 Views
1 replies
0 likes
My spotify for creator account now is in bahasa melayu
My spotify for creator account now is in bahasa melayu
Spotify Star
760 Views
11 replies
0 likes
We have both put used exactly the same address but it says they are in different countries? So won’t verify
We have both put used exactly the same address but it says they are in different countries? So won’t verify
Not applicable
17872 Views
9 replies
1 likes
PlanPremiumCountryUSDeviceIPhone 15Operating SystemiOS 18 My Question or IssueThe email I had linked to my Spotify account was disabled so I can no longer log in. How can I change my email linked to that account without logging in? Or can I cancel th...
Plan Premium Country US Device IPhone 15 Operating System iOS 18 My Question or Issue The email I had linked to my Spotify account was disabled so I can no longer log in. How can I c...
Spotify Star
206 Views
1 replies
0 likes
I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for the old account I can no longer access. How can I re...
I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for t...
Visitor
9265 Views
7 replies
0 likes
my screen is stuck on downgrade and i bought premium to take it away but its stuck
my screen is stuck on downgrade and i bought premium to take it away but its stuck
Not applicable
5492 Views
7 replies
0 likes
PlanPremiumCountryAustralia DeviceiPhone 14 and MacBook Air My Question or IssueHi I have had an issue with my profile as I tried to open Spotify via the app on my phone it immediately logged out and when I logged in It says “wrong username/email or ...
Plan Premium Country Australia Device iPhone 14 and MacBook Air My Question or Issue Hi I have had an issue with my profile as I tried to open Spotify via the app on my p...
Moderator
262 Views
1 replies
0 likes
PlanPremiumCountry Estonia/EnglandMy Question or IssueSpotify breaks every time I want to add a new login method and for some reason my username is really weird. It keeps saying also on log in page, we've sent you an email regarding the 6 digit code....
Plan Premium Country Estonia/England My Question or Issue Spotify breaks every time I want to add a new login method and for some reason my username is really weird. It keeps saying also o...
Spotify Star
196 Views
2 replies
0 likes
PlanFree/PremiumCountrySouth AfricaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to change my credit card details, and in the process Spotify is asking...
Plan Free/Premium Country South Africa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I...
Moderator
207 Views
1 replies
0 likes
I signed up through my starbucks partner acount and now i want to cancel my subscription but it wont let me because its connected to my starbcuks accont. pls help
I signed up through my starbucks partner acount and now i want to cancel my subscription but it wont let me because its connected to my starbcuks accont. pls help
Visitor
15240 Views
3 replies
1 likes
When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google account, but received the same message.
When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google ac...
Newbie
4736 Views
11 replies
2 likes
CountryUnited States My Question or Issue I cannot log in to my account. I have put in the correct credentials, and it says incorrect username or password. I have tried resetting my password, however the emails will not go through. I have checked spa...
Country United States My Question or Issue I cannot log in to my account. I have put in the correct credentials, and it says incorrect username or passwor...
Spotify Star
230 Views
1 replies
0 likes
Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...
Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...
Regular
3726 Views
4 replies
1 likes
Why am I getting ads on Spotify Premium Podcasts? Literally breaks in the podcast with ads posted in from Spotify. The whole point of paying for premium is to avoid this. PlanPremiumCountryUKDeviceiPhone
Why am I getting ads on Spotify Premium Podcasts? Literally breaks in the podcast with ads posted in from Spotify. The whole point of paying for premium is to avoid this. Plan Premium Co...
Spotify Star
695 Views
3 replies
0 likes
