Unknown people logging in

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Unknown people logging in

Visitor

My Question or Issue

I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. After the first log in, I logged out of all devices and changed my password, but people are still getting in. What can I do to stop this?

 

Plan

Premium

Device

iPhone X

 

 

3 Replies
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Re: Unknown people logging in

Regular
mee too but I think it's a scam
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Re: Unknown people logging in

Moderator
Moderator

Hey there @alyssamagor19 and @riya777

 

Thanks for reaching out - we’re here to help!
 

In case you still experience the same after resetting your password and logging out of all devices, we suggest you head to this help page. Here you'll find useful tips on how to secure your account in case of unauthorized access. 

 

Additional info on how to protect your Spotify account can be found here.

 

Hope this helps. Keep us posted. 

IvanModerator
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Re: Unknown people logging in

Regular
Hi Ivan listen I tried everything but it only happened once
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