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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434051 Views
  • 967 replies
  • 108 likes
  • Account
  • 434051 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192612 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192612 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105967 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105967 Views
  • 70 replies
  • 11 likes

Premium duo - can't join the account

I started a premium duo subscription, but put in the wrong login info for my partner. So I cancelled the subscription, and started a new one with the correct login. But now it's saying I can't join the subscription for 12 months! How do I change this...

  • Visitor
  • I started a premium duo subscription, but put in the wrong login info for my partner. So I cancelled the subscription, and started a new one with the correct login. But now it's saying I can't join t...
  • ribezaz
  • Rising Star 3
  • 103 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 103 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hide from devices on same network

PlanPremiumCountry USA My Question or Issue I use Spotify Premium at work- either on my phone or my computer. Both are connected to the company network (LAN or WiFi). Today I noticed my coworker's computer showed up on my list of devices. This is dis...

  • Casual Listener
  • Plan Premium Country  USA   My Question or Issue  I use Spotify Premium at work- either on my phone or my computer.  Both are connected to the company network (LAN or WiFi)....
  • M2S
  • Newbie
  • 23144 Views
  • 37 replies
  • 34 likes
  • Security
  • 23144 Views
  • 37 replies
  • 34 likes

Spotify Premium Bug

Hi guys, I found a bug in the app. With this bug, you can use Spotify Premium without paying. I chatted with Spotify Support, and it seems like I won’t get any reward if I report it. If that’s the case, why should I bother reporting it?

  • Casual Listener
  • Hi guys, I found a bug in the app. With this bug, you can use Spotify Premium without paying. I chatted with Spotify Support, and it seems like I won’t get any reward if I report it. If that’s the ca...
  • 104 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't let me cancel my subscription?!

I have a Spotify Unlimited subscription, and have been trying to cancel it. I went through and wrote why I want to cancel it (which is because I don't like that I can't browse artists on the app on my iPod Touch, and that Spotify songs can't be added...

  • Casual Listener
  • I have a Spotify Unlimited subscription, and have been trying to cancel it. I went through and wrote why I want to cancel it (which is because I don't like that I can't browse artists on the app on m...
  • Dumbox
  • Casual Listener
  • 10489 Views
  • 30 replies
  • 2 likes
  • 10489 Views
  • 30 replies
  • 2 likes

Solved!!Superuser Contribution Recover *old* deleted playlists?

Hi, I'm trying to recover some deleted playlists. However when I viewed the "Recover deleted playlists" page, it only showed my playlists deleted on 2018. I am sure I have playlists from way back 2015 when I first got my Spotify account, and would li...

  • Regular
  •  Hi,   I'm trying to recover some deleted playlists. However when I viewed the "Recover deleted playlists" page, it only showed my playlists deleted on 2018.   I am sure I hav...
  • Yordan
  • Moderator
  • 83808 Views
  • 21 replies
  • 4 likes
  • Account
    Other
  • 83808 Views
  • 21 replies
  • 4 likes

Old Band Member still holding our Spotify

PlanFree/PremiumCountryUnited StatesDevice(Samsung Galaxy 9My Question or IssueMy band had a bad falling out with our last lead guitarist. He took some actions to spite us, and unfortunately our Spotify is run under his distrokid account. I have more...

  • Casual Listener
  •   Plan Free/Premium Country United States Device (Samsung Galaxy 9 My Question or Issue My band had a bad falling out with our last lead guitarist. He took some actions to spite us, and...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I keep what is playing on different devices separate?

PlanPremiumCountryUSADeviceiPhone 7, iPad (6th Generation), Windows DesktopOperating SystemiOS 12, Windows 10 My Question or IssueSpotify has lately started to treat all my devices as one device, continuing what I was listening to on one device to a ...

  • Music Fan
  • Plan Premium Country USA Device iPhone 7, iPad (6th Generation), Windows Desktop Operating System iOS 12,  Windows 10   My Question or Issue Spotify has lately started to treat al...
  • SuperScopeSix
  • Newbie
  • 30509 Views
  • 39 replies
  • 56 likes
  • Other
  • 30509 Views
  • 39 replies
  • 56 likes

Can't login to podcast account.

Logged in with Spotify but the podcast isn't there.Tried Reset using both the email and username option. No good.Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZdebbgxAg

  • Casual Listener
  • Logged in with Spotify but the podcast isn't there. Tried Reset using both the email and username option. No good. Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZde...
  • drkappillil
  • Newbie
  • 1325 Views
  • 6 replies
  • 0 likes
  • 1325 Views
  • 6 replies
  • 0 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is ...
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

NONE OF THE OPTIONS TO ADD OTHER SIGN IN METHODS WORK. NOT IN MONTHS.

NONE OF THE OPTIONS TO ADD OTHER SIGN IN METHODS WORK. NOT IN MONTHS. I've been trying to get an alternate sign in done so that I can delete my fb account but keep my spotify account with a different login. BUT THE THING DOESNT WORK. At this point I ...

  • Visitor
  • NONE OF THE OPTIONS TO ADD OTHER SIGN IN METHODS WORK. NOT IN MONTHS. I've been trying to get an alternate sign in done so that I can delete my fb account but keep my spotify account with a different...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 1 likes
  • 66 Views
  • 1 replies
  • 1 likes

Superuser Contribution Claiming Artist account

I want to claim my artist account. I get to the step to confirm by logging into my Artist Instagram account, however when I try to log in, I get this: "Insufficient Developer Role: Insufficient developer role". Have anyone else experience the same or...

  • Newbie
  • I want to claim my artist account. I get to the step to confirm by logging into my Artist Instagram account, however when I try to log in, I get this: "Insufficient Developer Role: Insufficient devel...
  • Smokyspekz
  • Visitor
  • 14582 Views
  • 42 replies
  • 12 likes
  • 14582 Views
  • 42 replies
  • 12 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

  • Newbie
  •     Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...
  • homielover
  • Visitor
  • 14819 Views
  • 20 replies
  • 20 likes
  • Account
    Premium
    Subscription
  • 14819 Views
  • 20 replies
  • 20 likes

Superuser Contribution Synchronization of basic accounts, with educational account

My idea was born from the need that there are users with two accounts, for example:**bleep** without a Spotify Premium subscription,**bleep** with a Spotify Premium subscription, and these users do not want to lose the data from the previous account,...

  • Visitor
  • My idea was born from the need that there are users with two accounts, for example:**bleep** without a Spotify Premium subscription,**bleep** with a Spotify Premium subscription, and these users do n...
  • Joan
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution My address is not found for Duo

I subscribed to Duo. But when my husband who would have the second tried to find our address it gives us the right house number and street but in another town in OH. It does not accept the correct one,

  • Newbie
  • I subscribed to Duo. But when my husband who would have the second tried to find our address it gives us the right house number and street but in another town in OH. It does not accept the correct on...
  • benaldo1975
  • Casual Listener
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution like to import albums playinglists etc. from username with numbers

My Question or Issue on my laptop i have a spotifyaccount with a number as username. no problem so far. i also had the spotify app on my phone. everthing was synchronized. Now i logged out on my phone. logged in again with my emailaddress but all my ...

  • Regular
  •     My Question or Issue   on my laptop i have a spotifyaccount with a number as username. no problem so far. i also had the spotify app on my phone. everthing was synchronized. No...
  • Keloke
  • Newbie
  • 1415 Views
  • 8 replies
  • 0 likes
  • Account
  • 1415 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to remove my username from my profile link?

When I check to see my profile name, the link shows as https://open.spotify.com/user/[my_username] and I wanted to know if there is a way to change that, since I wanted to share my playlists with people but don't want them to see my username (which i...

  • Newbie
  • When I check to see my profile name, the link shows as https://open.spotify.com/user/[my_username]  and I wanted to know if there is a way to change that, since I wanted to share my pl...
  • Yordan
  • Moderator
  • 2697 Views
  • 3 replies
  • 5 likes
  • Account
  • 2697 Views
  • 3 replies
  • 5 likes

Solved!!Superuser Contribution Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • stevenmarkey
  • Visitor
  • 25329 Views
  • 37 replies
  • 3 likes
  • Account
    Premium
  • 25329 Views
  • 37 replies
  • 3 likes

How to recover an account associated with a deleted email

My account was connected to an email that was deleted and I can't get back into it. Is there any way to recover it and change the email? I have the link to the profile and the email that it connected to but I can't sign in.

  • Visitor
  • My account was connected to an email that was deleted and I can't get back into it. Is there any way to recover it and change the email? I have the link to the profile and the email that it connected...
  • Emily7777
  • Visitor
  • 191 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 191 Views
  • 4 replies
  • 0 likes

Personal account v Artsists account

PlanPremiumCountryIreland DeviceIPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI currently have a premium personal account. I am in the process of loading my own songs onto Spotify using a distributor (Distrukid). M...

  • Casual Listener
  • Plan Premium Country Ireland  Device IPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I currently have a premium personal account. I am ...
  • Maxim
  • Spotify Star
  • 106 Views
  • 3 replies
  • 0 likes
  • Account
  • 106 Views
  • 3 replies
  • 0 likes