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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76521 Views

28 replies

0 likes

  • 76521 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94381 Views

9 replies

2 likes

Account
Login
  • 94381 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

Newbie

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...

vegatripy

Regular

12768 Views

25 replies

10 likes

  • 12768 Views
  • 25 replies
  • 10 likes

Superuser Contribution Can’t log in via facebook

I have a premium account and have only ever logged in via Facebook. Suddenly I was logged out of Spotify and cannot log back in. I follow the steps of logging in via facebook and it says “this email and password combination is incorrect”. This is on ...

Casual Listener

I have a premium account and have only ever logged in via Facebook. Suddenly I was logged out of Spotify and cannot log back in. I follow the steps of logging in via facebook and it says “this email ...

DiLe4U

Newbie

19684 Views

9 replies

0 likes

  • 19684 Views
  • 9 replies
  • 0 likes

I should be able to link my google account to my existing spotify account

I have an old spotify account that I signed up for with my gmail address. I cannot log in using google with that same gmail address and there is no option to link them. I would prefer to be able to log in with google rather than have to provide a pas...

Newbie

I have an old spotify account that I signed up for with my gmail address.  I cannot log in using google with that same gmail address and there is no option to link them.  I would prefer to ...

osornios

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Can't login with email

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email is already taken. How can I solve this problem?

Newbie

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email ...

3ly7gzxih6wreuz3ze7g

Visitor

554 Views

2 replies

0 likes

Login
  • 554 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't add Google as a login method to my current account.

I have a Spotify account where I log in via a user name & password. I want to add Google authentication to this account. I learned that I had an old Spotify account that I no longer use associated with my google account. So I logged into that abandon...

Visitor

I have a Spotify account where I log in via a user name & password. I want to add Google authentication to this account. I learned that I had an old Spotify account that I no longer use associate...

Maria

Moderator

829 Views

3 replies

0 likes

  • 829 Views
  • 3 replies
  • 0 likes

STOLE MY PLAYLIST

Hi, my playlist got literally copied by some guy. The same title, photo, songs. I dont know what to do, i tried reporting to spotify and nothing happened yet. I feel like my playlist got stolen from me. Lmk if someone can help and knows what to do, Y...

Newbie

Hi, my playlist got literally copied by some guy. The same title, photo, songs. I dont know what to do, i tried reporting to spotify and nothing happened yet. I feel like my playlist got stolen from ...

PublishYouOne

Composer

322 Views

3 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 322 Views
  • 3 replies
  • 0 likes

Solved!! Adresse

Ich möchte ein Familienmitglied hinzufügen zu Premium Family und es scheitert bei der Übereinstimmung der Adressen. Bei mir ist im Account nur das Land hinterlegt. Beim Hinzuzufügenden die genaue Adresse.Weiß jemand eine Lösung?Danke

Visitor

Ich möchte ein Familienmitglied hinzufügen zu Premium Family und es scheitert bei der Übereinstimmung der Adressen. Bei mir ist im Account nur das Land hinterlegt. Beim Hinzuzufügenden die genaue Adr...

Maxim

Spotify Star

433 Views

1 replies

0 likes

Account
  • 433 Views
  • 1 replies
  • 0 likes

email

i changed my spotify account gmail and used one wrong letter by accident. i thought i would have to make a new account and so i did so. after i did i went to my gmail and it gave me and option to switch back to my old email, but i already mad a new a...

Visitor

i changed my spotify account gmail and used one wrong letter by accident. i thought i would have to make a new account and so i did so. after i did i went to my gmail and it gave me and option to swi...

Luan

Spotify Star

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I set back my account to online

Hi,my account is always showing offline, been trying to bring it back to online but to no avail

Visitor

Hi,my account is always showing offline, been trying to bring it back to online but to no avail 

HEATHERRENO64

Visitor

11926 Views

3 replies

1 likes

  • 11926 Views
  • 3 replies
  • 1 likes

Superuser Contribution Email verification doesn't work.

I received an email to verify my account. However, when I click the verification link, the site asks me to sign in. After signing in, clicking the Sign in button just reloads the page and continues to prompt me to sign in, even though I’m already log...

Visitor

I received an email to verify my account. However, when I click the verification link, the site asks me to sign in. After signing in, clicking the Sign in button just reloads the page and continues t...

Eni

Moderator

225 Views

1 replies

0 likes

Account
Free
Other
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted account still active

I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. Then I went to check on the account I deleted and i...

Visitor

I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. ...

gutsyemi

Newbie

2251 Views

4 replies

0 likes

Account
  • 2251 Views
  • 4 replies
  • 0 likes

I also want to block the user who blocked me.

DeviceiPhone 13 ProOperating SystemWindows 10 My Question or IssueI was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile. This is the profile link of the user I want to block.Spotify – Yusin Jang

Newbie

Device iPhone 13 Pro Operating System Windows 10   My Question or Issue I was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile.  ...

c0rspefa1ry

Casual Listener

3365 Views

3 replies

0 likes

Account
  • 3365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Forgot to click 24h delete button

Hi, i deleted my previous spotify account. I didnt realize that I received an e-mail where I had to click on a delete Button/link in 24h. Unfortunatly i saw it After 24h and the button /link does not work anymore. I tested and tried to log in with my...

Visitor

Hi,  i deleted my previous spotify account. I didnt realize that I received an e-mail where I had to click on a delete Button/link in 24h. Unfortunatly i saw it After 24h and the button /link d...

Joan

Moderator

235 Views

1 replies

0 likes

Account
Login
Other
  • 235 Views
  • 1 replies
  • 0 likes

Can somebody help me

The problem is my tracks are grayed out and I do not know how to access offline mode on mobile can someone send a video showing how. It will be greatly appreciated!!

Newbie

The problem is my tracks are grayed out and I do not know how to access offline mode on mobile can someone send a video showing how. It will be greatly appreciated!!

Billy-J

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Can't add registration method "email and password"

PlanFree/PremiumCountryGermanyDevice(iPhone X, Lenovo T450s Laptop)Operating System(iOS 10, Windows 16) My Question or IssueI would like change my registration method from "Facebook" to "Email and Password". However, when I try add "Email and Passwor...

Newbie

Plan Free/Premium Country Germany Device (iPhone X, Lenovo T450s Laptop) Operating System (iOS 10, Windows 16)   My Question or Issue I would like change my registration method from "F...

Billy-J

Spotify Star

434 Views

1 replies

0 likes

Account
Login
  • 434 Views
  • 1 replies
  • 0 likes

Duo doesn't work though I'm beside my partner

PlanDuoCountryTravelling with partner DeviceFairphone 3+Operating SystemAndroid 13My Question or IssueMy partner has added me to their Duo account. Her account is Brazilian, but we are both travelling together around the world. I'm in bed beside her ...

Visitor

Plan Duo Country Travelling with partner  Device Fairphone 3+ Operating System Android 13 My Question or Issue My partner has added me to their Duo account. Her account is Brazilian, bu...

Billy-J

Spotify Star

153 Views

1 replies

0 likes

Account
  • 153 Views
  • 1 replies
  • 0 likes

I can't log in my spotify account, it shows something went wrong

PlanPremium Student DeviceiPhone 11 Pro My Question or IssueI can't log in to my Spotify account on my phone - it shows "something went wrong".The web version is still fine on my computer. I've tried reinstalling the spotify app but it still doesn't ...

Visitor

  Plan Premium Student   Device iPhone 11 Pro   My Question or Issue I can't log in to my Spotify account on my phone - it shows "something went wrong". The web version is sti...

Billy-J

Spotify Star

279 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Moving songs within a playlist

Hi, how do you move song to different playing order within a playlist l've created instead of deleting the song then re adding it but then it is at the end of your playlist ?

Visitor

Hi, how do you move song to different playing order within a playlist l've created instead of deleting the song then re adding it but then it is at the end of your playlist ?

RayyW0

Spotify Star

177 Views

1 replies

0 likes

Account
  • 177 Views
  • 1 replies
  • 0 likes