Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4407 Views
  • 0 replies
  • 9 likes
  • Security
  • 4407 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463290 Views
  • 974 replies
  • 110 likes
  • Account
  • 463290 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205054 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205054 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112880 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112880 Views
  • 72 replies
  • 12 likes

Login Password Problems

My email / password combination doesn't work. Then I request to change the password but an email to reset is never received (both inbox and junk folders). Then I try to create a new login using the same email and I am told that the email already is a...

  • Visitor
  • My email / password combination doesn't work.  Then I request to change the password but an email to reset is never received (both inbox and junk folders).  Then I try to create a new login...
  • 12 Views
  • 0 replies
  • 0 likes
  • Login
  • 12 Views
  • 0 replies
  • 0 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • dburt218
  • Newbie
  • 1097 Views
  • 8 replies
  • 2 likes
  • Account
    Premium
  • 1097 Views
  • 8 replies
  • 2 likes

Cannot login on any device

My Question or IssueI made my spotify account using my gmail on the website. Now when i try to sign in via google on any of my devices, (Iphone 14 pro max, IPad mini 4, and a Macbook pro) on the app it says username and password combination is incorr...

  • Visitor
  •     My Question or Issue I made my spotify account using my gmail on the website. Now when i try to sign in via google on any of my devices, (Iphone 14 pro max, IPad mini 4, and a Macboo...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Login
  • 135 Views
  • 1 replies
  • 0 likes

Payment is in the wrong currency

When I look at upgrading to premium individual it is in a foreign currency, I’m in the uk ?

  • Visitor
  • When I look at upgrading to premium individual it is in a foreign currency, I’m in the uk ?
  • Extacold
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution AUDIOBOOK TIME RUNS OUT WITHIN 10 HOURS!

Plan - premium Country - USADevice - iPad&iPhone My Question or IssueI have had Spotify premium for a long time and have recently started using the audiobook feature. Supposedly this feature comes with 15 hours of audiobook time… I have yet to get th...

  • Regular
  • Plan - premium  Country - USA Device - iPad&iPhone  My Question or Issue I have had Spotify premium for a long time and have recently started using the audiobook feature. Supposedly...
  • PippeeNZ
  • Casual Listener
  • 8240 Views
  • 32 replies
  • 2 likes
  • Account
  • 8240 Views
  • 32 replies
  • 2 likes

change plan manager on premium DUO

PlanDUOCountryUKMy Question or IssueI have had Spotify premium since around 2014 when my daughter got a bit older and wanted her own profile I upgraded my plan to duo and created her an account so we could listen to our own music at the same time (my...

  • Visitor
  • Plan DUO Country UK My Question or Issue I have had Spotify premium since around 2014  when my daughter got a bit older and wanted her own profile I upgraded my plan to duo and created her...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 88 Views
  • 1 replies
  • 0 likes

My account is disabled by mistake and no one cares about it

I've been making contact with the spotify team from live chat and they are sending it to thier escalations team as everytime and saying they will reach out you soon via email. But as you predict no one is replying me from email. Additionally this acc...

  • Visitor
  • I've been making contact with the spotify team from live chat and they are sending it to thier escalations team as everytime and saying they will reach out you soon via email. But as you predict no o...
  • brother888
  • Visitor
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Ineligibility error when getting the 1 month free offer for people who've already tried Premium

Plan Free Country USA Device iPhone SE Operating System iOS 15.8 My Question or Issue I once had a Premium account as a gift subscription given to me by a friend. When the subscription was going to run out I canceled because I couldn't afford a month...

  • Regular
  •   Plan Free Country USA   Device iPhone SE Operating System iOS 15.8   My Question or Issue I once had a Premium account as a gift subscription given to me by a...
  • Vasil
  • Moderator
  • 432 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 432 Views
  • 8 replies
  • 0 likes

Superuser Contribution Please stop asking me to reset the password every week

I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying. I get an email saying the password needs to be reset "due to detected suspicious activity".I connect to ...

  • Casual Listener
  • I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying.   I get an email saying the password needs to ...
  • Mob3602
  • Newbie
  • 11345 Views
  • 74 replies
  • 20 likes
  • Account
  • 11345 Views
  • 74 replies
  • 20 likes

How can I adjust my recommended music?

I have 3 music folders and each has Russian music in their recommended playlist. I dont listen to such music anymore and would like to adjust those lists according to my own playlists

  • Visitor
  • I have 3 music folders and each has Russian music in their recommended playlist. I dont listen to such music anymore and would like to adjust those lists according to my own playlists
  • not-dispersion
  • Visitor
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Superuser Contribution Block a user profile completly

Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are no longer able to see or search their profile --sto...

  • Visitor
  • Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are ...
  • pixlslndman
  • Newbie
  • 5232 Views
  • 7 replies
  • 2 likes
  • Security
  • 5232 Views
  • 7 replies
  • 2 likes

Superuser Contribution my account was deleted, but I still can't make an account

Hi, I deleted My account, but I got an email saying to be premium 59TRY for 3MI paid, and my account got a premium. Now I can't log in to my account or create an accountwhat happened to my money?

  • Visitor
  • Hi, I deleted My account, but I got an email saying to be premium 59TRY for 3M I paid, and my account got a premium. Now I can't log in to my account or create an account what happened to my money?
  • Novy
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can i still access my spofity wrapped even though its on a different account that ive stopped

I'm a bit worried I won't see my spofity wrapped this year coz I actually switched phones and it made me create a whole new account and from my laptop I was still logged in to my old one but I had to delete it and stop it because I didn't have the fu...

  • Visitor
  • I'm a bit worried I won't see my spofity wrapped this year coz I actually switched phones and it made me create a whole new account and from my laptop I was still logged in to my old one but I had to...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

  • Newbie
  • Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...
  • Janhfranco
  • Visitor
  • 8322 Views
  • 11 replies
  • 1 likes
  • Subscription
  • 8322 Views
  • 11 replies
  • 1 likes

Superuser Contribution Recuperar biblioteca

Plan Familiar PremiumCountry Argentina Device(Motorola 6 S Plus)Operating System(Android)My Question or IssueBuenas tardes, mi problema surge hoy 27/11/2024, hasta el día 26/11 Spotify funcionó correctamente. Inicio la aplicación y me pide ser premiu...

  • Visitor
  • Plan Familiar  Premium Country Argentina   Device (Motorola 6 S Plus) Operating System (Android) My Question or Issue Buenas tardes, mi problema surge hoy 27/11/2024, hasta el día ...
  • Novy
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • Account
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution what on spotify costs $22

im being charged my subscription then 2 weeks later getting charged again for $22 for the past couple of months

  • Visitor
  • im being charged my subscription then 2 weeks later getting charged again for $22 for the past couple of months
  • Joan
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Update payment method

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhere do I go to update my payment method/credit card info?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Where d...
  • 4 Views
  • 0 replies
  • 0 likes
  • Account
  • 4 Views
  • 0 replies
  • 0 likes

Can I have my name (or at least my email) mentionned on my receipt ?

Hi,As explained in the title, I'd like to generate a receipt with my name or at least my email on it. I need it to get a refund for my company. In the existing receipt nothing can link the receipt to me. It is a generic receipt.Kind regards

  • Casual Listener
  • Hi, As explained in the title, I'd like to generate a receipt with my name or at least my email on it. I need it to get a refund for my company. In the existing receipt nothing can link the receipt ...
  • Scarlanat
  • Newbie
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  •   Plan Premium family Country Canada   Device  Samsung Galaxy s20 fe Operating System     My Question or Issue I am trying to listen to audiobooks but it says i h...
  • Not applicable
  • 1665 Views
  • 17 replies
  • 0 likes
  • Other
    Subscription
  • 1665 Views
  • 17 replies
  • 0 likes