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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14831 Views

7 replies

11 likes

Security
  • 14831 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554083 Views

991 replies

116 likes

Account
  • 554083 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131213 Views

74 replies

12 likes

Account
Login
Premium
  • 131213 Views
  • 74 replies
  • 12 likes

Spotify Is Unable To Withdraw Funds...

Hi there,since yesterday I have been getting the message 'Spotify is unable to withdrawn funds due to a bank error' every time I log into Spotify. I checked my credit card and there have been no problems with it. I signed up for Spotify Premium ages ...

Music Fan

Hi there, since yesterday I have been getting the message 'Spotify is unable to withdrawn funds due to a bank error' every time I log into Spotify. I checked my credit card and there have been no pr...

humphreym

Music Fan

838 Views

6 replies

0 likes

  • 838 Views
  • 6 replies
  • 0 likes

Offline tracks

When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them".What do I have to do? I do log into my account every time I use my account. Is there something else I need to do? I really, ...

Regular

When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them". What do I have to do? I do log into my account every time I use my acco...

lindacth

Regular

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

Playlists are suddenly gone and spotify tells me im using a free account.

Suddenly spotify tells me i have an free account and all my playlists are gone. When i check my account history it says i never had an premium account. This was the first month i am using spotify premium and i did realy like it.I buyed myself an gift...

Newbie

Suddenly spotify tells me i have an free account and all my playlists are gone.   When i check my account history it says i never had an premium account.   This was the first month i am...

194 Views

0 replies

0 likes

  • 194 Views
  • 0 replies
  • 0 likes

My reedem card won't work

Hi I have bought a gift card at 7-elleven, and when i try to reddem it, it won't accept it. am i doing it wrong, or the card i got from the store is invalid?

Gig Goer

Hi   I have bought a gift card at 7-elleven, and when i try to reddem it, it won't accept it.     am i doing it wrong, or the card i got from the store is invalid?

hatsjer

Gig Goer

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

ipad and mobile

Why cant i use my spotify on ipad and mobile? i am a premium member, i had it untill my creditcard was stolen , but now i have registred a new one , and then nothing works. Please help!!

Newbie

Why cant i use my spotify on ipad and mobile? i am a premium member, i had it untill my creditcard was stolen , but now i have registred a new one , and then nothing works. Please help!!

Sam

Spotify

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Spotify Starred Playlist Sorting

Hey Guys, For some reason my starred list is being synchronized perfectly fine with one exception, the songs are not in the order of date which i added them on my android ( galaxy nexus ). They get thrown in somewhere randomly, ( it syncs the number ...

Casual Listener

Hey Guys,   For some reason my starred list is being synchronized perfectly fine with one exception, the songs are not in the order of date which i added them on my android ( galaxy nexus ). T...

wtfzdotnet

Casual Listener

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Product not available!

I am trying to reactivate my premium account after I ran out of cash on my card, but is says the product is unavailable!

Casual Listener

I am trying to reactivate my premium account after I ran out of cash on my card, but is says the product is unavailable! 

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Spotify Support – Always This Bad?

Alright, so I had a problem with downloads that neither the FAQ nor the forum could solve. I thus contacted Spotify's official support, got an automated reply that they would strive to get back to me within 2-3 days and heard – nothing. This set a pa...

Casual Listener

Alright, so I had a problem with downloads that neither the FAQ nor the forum could solve. I thus contacted Spotify's official support, got an automated reply that they would strive to get back to me...

rejuwi

Casual Listener

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

payment done

dear friends of SPOTIF,my payment has been debited in my bank account for my premium subscription but not possible to enter.could you help please?

Newbie

dear friends of SPOTIF, my payment has been debited in my bank account for my premium subscription but not possible to enter. could you help please?

meahtenoha

Spotify

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Spotify Keeps Crashing After I login

Hi. Spotify has worked brilliantly for me since I got it in August of 2011. However, today Spotify went down and I got the notorious Failed Loading Skin error. I listened to others and completely installed Spotify, then redownloaded and reinstalled i...

Casual Listener

Hi. Spotify has worked brilliantly for me since I got it in August of 2011. However, today Spotify went down and I got the notorious Failed Loading Skin error. I listened to others and completel...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

I need a spotify acct to log into my WD Live - but already use FB

It will not let me create a new account because I already have an account of course, and it is tied to Facebook login. But I cannot use my Facebook login on the new WD Live device. What do I do to resolve this?

Casual Listener

It will not let me create a new account because I already have an account of course, and it is tied to Facebook login. But I cannot use my Facebook login on the new WD Live device.   What do I...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Spotify is charging me for an account that doesn't exist

I emailed this complaint to support on Monday, but have gotten no response. I have two Spotify Premium accounts, one for myself and one for my son. In addition to the two monthly charges of $9.99, another from Spotify for $4.99 is showing up on the s...

Newbie

I emailed this complaint to support on Monday, but have gotten no response. I have two Spotify Premium accounts, one for myself and one for my son. In addition to the two monthly charges of $9.99, an...

589 Views

0 replies

1 likes

  • 589 Views
  • 0 replies
  • 1 likes

Bought tracks won't download propperly

I have bought a few tracks, but they won't download propperly. In the download section it says the tracks are downloading, and I have quite a fast internet line, and after 1-2 hours, they are still downloading. I have also checked the size of the dow...

Newbie

I have bought a few tracks, but they won't download propperly. In the download section it says the tracks are downloading, and I have quite a fast internet line, and after 1-2 hours, they are still d...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

I've been charged yet the purchase failed

I just tried to purchase an album on Spotify for the first time... and after I inserted my card details it stated that authentication failed and therefore the purchase didn't go through... YET I immediately received an email stating my card has been ...

Newbie

I just tried to purchase an album on Spotify for the first time... and after I inserted my card details it stated that authentication failed and therefore the purchase didn't go through...  YET ...

David

Spotify Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! change country

Like a lot of people I have an old account with a differenct country then I really live in, and I cant change it without creditcard.I searched the forum and found that you have to fill in a form. But as reply I got a message that I have to search pos...

Casual Listener

Like a lot of people I have an old account with a differenct country then I really live in, and I cant change it without creditcard. I searched the forum and found that you have to fill in a form. B...

Dashinator

Casual Listener

1140 Views

7 replies

0 likes

  • 1140 Views
  • 7 replies
  • 0 likes

Can't unlink Spotify account from Facebook - registered before accounts were permanently linked

Hello, So as much as I love Spotify, I simply have to delete my Facebook (at least for awhile). I know I registered with Spotify long before the deadline, but I believe I linked the accounts and now I can't unlink them - is there anything I can do? T...

Visitor

Hello,   So as much as I love Spotify, I simply have to delete my Facebook (at least for awhile). I know I registered with Spotify long before the deadline, but I believe I linked the accounts...

meahtenoha

Spotify

1317 Views

2 replies

0 likes

  • 1317 Views
  • 2 replies
  • 0 likes

Solved!! Can't log in??? Need to accept end user agreement

Ok so trying to log into spotify and i'm faced with this, It says; Click to read the updated spotify end user agreementTo proceed you must accept the new agreement But loading is overlayed over this text, Left for 2 hours while I sorted the garden an...

Newbie

Ok so trying to log into spotify and i'm faced with this,   It says;   Click to read the updated spotify end user agreement To proceed you must accept the new agreement   But lo...

Stecla

Newbie

5289 Views

13 replies

1 likes

  • 5289 Views
  • 13 replies
  • 1 likes

can't set up account

got email with user name. click on link and can't connect

Newbie

got email with user name. click on link and can't connect

Stupify

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Some Error Code 410?

Hey Spotify. I made this account because I can't log into my other account. It says I log in and all but says it is incorrect after I log in so I would be offline and no actions can be made. My original account email is erich302@gmail.com. Please hel...

Casual Listener

Hey Spotify. I made this account because I can't log into my other account. It says I log in and all but says it is incorrect after I log in so I would be offline and no actions can be made. My origi...

BlahBlahBlah

Casual Listener

1026 Views

5 replies

0 likes

  • 1026 Views
  • 5 replies
  • 0 likes

how to NOT sync ipod to spotify without re activating sync in Itunes

Is there a way to not sync my ipod to spotify without reactivating the sync in itunes? I don't want to sync it to either program and it keeps messing with my ipod

Casual Listener

Is there a way to not sync my ipod to spotify without reactivating the sync in itunes? I don't want to sync it to either program and it keeps messing with my ipod

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes