Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386673 Views
  • 920 replies
  • 107 likes
  • Account
  • 386673 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167366 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167366 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97710 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97710 Views
  • 68 replies
  • 10 likes

Cómo cambiar administrador de cuentas

La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?

  • Visitor
  • La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?
  • osornios
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Change country and payment

hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for mePlanPremiumCountry UK, need to move to Italy My Question or Issuehello!! i have followed every gu...

  • Visitor
  • hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for me Plan Premium Country  UK, need to mo...
  • osornios
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • Premium
  • 67 Views
  • 1 replies
  • 0 likes

Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...

  • Casual Listener
  • Spotify Kids isn't available in the country or region associated with your account.   Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1   I want t...
  • Allancm
  • Casual Listener
  • 6035 Views
  • 10 replies
  • 6 likes
  • Account
    Other
    Premium
  • 6035 Views
  • 10 replies
  • 6 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

  • Visitor
  • On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this
  • Eni
  • Moderator
  • 205 Views
  • 3 replies
  • 0 likes
  • Premium
  • 205 Views
  • 3 replies
  • 0 likes

"Password Reset" on an almost weekly basis.

PlanPremiumCountryUSA.DeviceMultiple PCs, Android phone and smart speakersOperating SystemWindows and Android My Question or IssueFor almost two months now, Spotify has been resetting my account password almost every week, due to "suspicious activity...

  • Music Fan
  • Plan Premium Country USA. Device Multiple PCs, Android phone and smart speakers Operating System Windows and Android   My Question or Issue For almost two months now, Spotify has been ...
  • fernandoauiadhid
  • Newbie
  • 7230 Views
  • 20 replies
  • 8 likes
  • Account
  • 7230 Views
  • 20 replies
  • 8 likes

I am currently paying for Spotify and can't access it because of forgotten

I cannot access my Google because I forgot to update my phone num. I forgot my Spotify password so I'm still paying for Spotify and cannot access it

  • Visitor
  • I cannot access my Google because I forgot to update my phone num. I forgot my Spotify password so I'm still paying for Spotify and cannot access it
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Unable to listen to a song that is otherwise available in my country

I am in Singapore. If I play music using a free account, it allows me to play the album: https://open.spotify.com/album/3DRvgymMVPG0TQ2DugHJRb?si=Hr1_JzmdQ_Ku-2yvwAnj3g. However, if I log in with my actual account, the songs are greyed out and it say...

  • Visitor
  • I am in Singapore. If I play music using a free account, it allows me to play the album: https://open.spotify.com/album/3DRvgymMVPG0TQ2DugHJRb?si=Hr1_JzmdQ_Ku-2yvwAnj3g. However, if I log in with my ...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Spotify Country Change Problem

I have Spotify Duo Premium. I am trying to change my Spotify Country from USA to India since I moved. According to the FAQs I can do this by changing my payment details to an Indian Card. However, when I try to do this, Spotify gives me an error sayi...

  • Newbie
  • I have Spotify Duo Premium. I am trying to change my Spotify Country from USA to India since I moved. According to the FAQs I can do this by changing my payment details to an Indian Card. However, wh...
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

I don't see my song

I opened an account this weekend. I just went to find my song and I don't see it anywhere. It's not listed in my account either. Where is it? It was uploaded successfully.

  • Visitor
  • I opened an account this weekend. I just went to find my song and I don't see it anywhere. It's not listed in my account either. Where is it? It was uploaded successfully.
  • Maxim
  • Spotify Star
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not receiving email/push notifications

It's been many years since I last used my account and I returned this week (Premium Plan again) because I really like the new layout, the features and the algorithm.On the notifications section, everything is marked (Push and Email) but I've yet to r...

  • Casual Listener
  • It's been many years since I last used my account and I returned this week (Premium Plan again) because I really like the new layout, the features and the algorithm. On the notifications section, ...
  • Novy
  • Moderator
  • 98 Views
  • 2 replies
  • 0 likes
  • Account
  • 98 Views
  • 2 replies
  • 0 likes

Can I somehow change region of the music Spotify is recommending me?

I live in Netherlands but I want to get recommendations from my home country. Changing region is only possible for 14 days or when Im visiting my home country.

  • Visitor
  • I live in Netherlands but I want to get recommendations from my home country. Changing region is only possible for 14 days or when Im visiting my home country.
  • Luan
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution My outlook account is not signing in

My outlook account has my playlist and everything along with followers but it is not letting me log in..Please helpurgent

  • Visitor
  • My outlook account has my playlist and everything along with followers but it is not letting me log in..Please help urgent
  • OscarDC
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!! Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • lizzzzzzs
  • Visitor
  • 13585 Views
  • 26 replies
  • 3 likes
  • Account
    Premium
  • 13585 Views
  • 26 replies
  • 3 likes

Solved!! Can't apply this Premium code to your account

This is a new one for me. For years, I have purchased a 12-month gift card from Sam's Club and used it to re-up my Spotify account. Spotify says my next bill will be on 7/8, so that is when my current gift card is exhausted. When I first tried to app...

  • Casual Listener
  • This is a new one for me. For years, I have purchased a 12-month gift card from Sam's Club and used it to re-up my Spotify account. Spotify says my next bill will be on 7/8, so that is when my curren...
  • Not applicable
  • 9145 Views
  • 25 replies
  • 0 likes
  • 9145 Views
  • 25 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 146869 Views
  • 119 replies
  • 6 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 146869 Views
  • 119 replies
  • 6 likes