Suspended Account for Unauthorized Use

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Suspended Account for Unauthorized Use

PB404
Regular

Plan

Premium

Country

USA

 

My Question or Issue

I recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly engaging in unauthorized content downloads. Spotify has therefore suspended your access to the Service."

 

I message support and never got a response but my account suddenly became unsuspended. I assume they discovered I hadn't done anything in violation, but I was without service for a day trying to figure out why I couldn't log in.

 

Has anyone else had this issue? Just trying to figure out what happened or if one of my family members did something wrong.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Jeremy
Moderator
Moderator

Hi there @PB404,

 

Thank you for reaching out to the Community.

 

We suggest that you contact our customer support again so that they can have a closer look directly on your account of what's been happening.

 

Let us know if we can help you with anything else.

 

Take care!

 

 

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

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Solution!

Jeremy
Moderator
Moderator

Hi @frunr,

 

Thank you for your reply.

 

We understand, however we don't have access to your profiles and this is Spotify's security standards. We hope that you understand.

 

The Community is always one post away if you need us.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

7 Replies
Solution!

Jeremy
Moderator
Moderator

Hi there @PB404,

 

Thank you for reaching out to the Community.

 

We suggest that you contact our customer support again so that they can have a closer look directly on your account of what's been happening.

 

Let us know if we can help you with anything else.

 

Take care!

 

 

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

frunr
Casual Listener

I also had this problem today, july 8.   was able to get to a chat with support and there was no explanation about it., just suggesting i change my password etc.  They did fix it right away but no explanation.  does not make sense. 

YoungGazz
Newbie

Same issue, got it back, but for "security reasons" I'm not allowed to know why it happened or how to prevent it from happening again. So I guess Premium is a waste if it's not safe to download music or podcasts.

Jeremy
Moderator
Moderator

Hi there folks,


Thank you for your replies in this thread.

 

In this case we suggest that you head over to this article that provides you information on how to protect your account.

 

Let us know if we can help you with anything else 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

frunr
Casual Listener

Thanks for the offer of help but I did exactly that yesterday , contact customer support , and was told exactly the same thing as younggazz had said above.  "for security reasons" they would not tell me what the issue was.,  It Is My Account im paying for the service and I think I have the right to know if my account was hacked. 

Solution!

Jeremy
Moderator
Moderator

Hi @frunr,

 

Thank you for your reply.

 

We understand, however we don't have access to your profiles and this is Spotify's security standards. We hope that you understand.

 

The Community is always one post away if you need us.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

Dslovs1
Visitor
Same email. Spotify did reactivate Acct.
Spotify refuses to tell me what caused issue or the definition of unauthorized downloads
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