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My Question or Issue
I recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly engaging in unauthorized content downloads. Spotify has therefore suspended your access to the Service."
I message support and never got a response but my account suddenly became unsuspended. I assume they discovered I hadn't done anything in violation, but I was without service for a day trying to figure out why I couldn't log in.
Has anyone else had this issue? Just trying to figure out what happened or if one of my family members did something wrong.
Solved! Go to Solution.
Hi there @PB404,
Thank you for reaching out to the Community.
We suggest that you contact our customer support again so that they can have a closer look directly on your account of what's been happening.
Let us know if we can help you with anything else.
Thank you for your reply.
We understand, however we don't have access to your profiles and this is Spotify's security standards. We hope that you understand.
The Community is always one post away if you need us.