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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83009 Views

29 replies

0 likes

  • 83009 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103790 Views

10 replies

3 likes

Account
Login
  • 103790 Views
  • 10 replies
  • 3 likes

Superuser Contribution password not working

I've reset my password as my password wasnt working (was fine and worked on my phone and iPad), now I can get to the web player but the app says incorrect user/pass????

Visitor

I've reset my password as my password wasnt working (was fine and worked on my phone and iPad), now I can get to the web player but the app says incorrect user/pass????

Joan

Moderator

417 Views

3 replies

0 likes

  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution mutual blocking

is there any way for two accounts that have blocked one another to unblock? we can’t see each other on the blocked users page. if it’s not possible one of us will create a new account. is there any way to transfer playlists (especially liked songs) f...

Newbie

is there any way for two accounts that have blocked one another to unblock? we can’t see each other on the blocked users page. if it’s not possible one of us will create a new account. is there any w...

MarinaAns

Regular

1579 Views

4 replies

0 likes

Other
  • 1579 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problema de acesso do segundo perfil no plano Duo

Plan Duo Country Brasil Device O problema ocorre em qualquer device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Em 29/01/2025, mudei o meu plano para o Duo, e acrescentei a minha esposa. Desde então ela passou a usar...

Newbie

Plan Duo Country Brasil Device O problema ocorre em qualquer device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Em 29/01/2025, mudei ...

MihailY

Moderator

540 Views

3 replies

0 likes

Account
  • 540 Views
  • 3 replies
  • 0 likes

Email address already taken!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt seems like I have two Spotify accounts. When I go in my Premium Account and Edit Profile I...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue It seem...

Maxim

Spotify Star

240 Views

1 replies

0 likes

Account
Login
Premium
  • 240 Views
  • 1 replies
  • 0 likes

Change the country of my premium account

PlanPremiumCountryAustria/GermanyDevice(iPhone X) My Question or IssueI want to change my country from Austria to Germany because I moved back to Germany. Spotify tells me that I have to first change the payment method and then can change the country...

Visitor

  Plan Premium Country Austria/Germany Device (iPhone X)   My Question or Issue I want to change my country from Austria to Germany because I moved back to Germany. Spotify tells m...

Maxim

Spotify Star

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEW PAYMENT, EMAIL AND CONTINUATION OF CURRENT SPOTIFY ACCOUNT

Free/PremiumCountryAustraliaDeviceMacBook Air 2025Operating SystemTahoe My Question or IssueHi, Due to a cancelled credit card and cancelled email from identity theft, I have managed to change the account to my new email and payment however cannot ge...

Casual Listener

  Free/Premium Country Australia Device MacBook Air 2025 Operating System Tahoe   My Question or Issue Hi, Due to a cancelled credit card and cancelled email from identity theft, ...

AlejaR

Moderator

367 Views

3 replies

0 likes

Account
  • 367 Views
  • 3 replies
  • 0 likes

spotify send emails using a language i don't speak !

hello, when spotify comunicate with me through mails or messages, i can't understand the message because it is written using a language that i don't speak. specifically: i live in belgium, spotify sends email using dutch, i don't speak dutch at all. ...

Casual Listener

hello, when spotify comunicate with me through mails or messages, i can't understand the message because it is written using a language that i don't speak. specifically: i live in belgium, spotify ...

Zaeph

Newbie

525 Views

4 replies

0 likes

  • 525 Views
  • 4 replies
  • 0 likes

account hacked? what to do?

I have spotify on my iphone 15. I created the account through Apple. I have premium individual. Last week I opened the app and noticed that none of my saved shows/favorites were present--assumed I was logged out. Then I noticed that my phone app was ...

Newbie

I have spotify on my iphone 15. I created the account through Apple. I have premium individual.    Last week I opened the app and noticed that none of my saved shows/favorites were presen...

Billy-J

Spotify Star

356 Views

1 replies

0 likes

Account
Security
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I changed my phone and lost my account

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

Visitor

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

Carolineandrew

Visitor

10997 Views

12 replies

0 likes

  • 10997 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Changing country, but it's complicated

PlanDuoCountryUS to GermanyDeviceWindows laptop, AndroidMy Question or IssueI'm moving countries. I'm on a Duo plan. I read that I have to update my country, and that that requires a new form of payment issued in the new country. However, my partner ...

Newbie

Plan Duo Country US to Germany Device Windows laptop, Android My Question or Issue I'm moving countries.  I'm on a Duo plan.  I read that I have to update my country, and that that r...

Vasil

Moderator

1617 Views

1 replies

0 likes

Account
Premium
  • 1617 Views
  • 1 replies
  • 0 likes

Old Google account still signs into my current Spotify account

When I first created my account, I used the “Sign in with Google” option, so I never set a password. Later, the email address linked to my account seems to have automatically changed. Now, when I log in through the Google account I originally used to...

Visitor

When I first created my account, I used the “Sign in with Google” option, so I never set a password. Later, the email address linked to my account seems to have automatically changed. Now, when I log...

Jose_M

Spotify Star

561 Views

1 replies

0 likes

Account
  • 561 Views
  • 1 replies
  • 0 likes

I could not confirm the new premium prices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ribezaz

Spotify Star

474 Views

1 replies

1 likes

Account
Premium
  • 474 Views
  • 1 replies
  • 1 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

Casual Listener

Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...

ll7cass

Visitor

7952 Views

5 replies

1 likes

Account
Other
Premium
  • 7952 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can’t find my account

My Question or IssueI have 3 mail-adresses and lost my password, I don’t know wich I used to my premium. When I tried every three adresses I started new accounts. Noe I pay for one I can’t find. How can I find my old accounts that I pay for?

Newbie

  My Question or Issue I have 3 mail-adresses and lost my password, I don’t know wich I used to my premium. When I tried every three adresses I started new accounts. Noe I pay for one I can’t ...

Yordan

Moderator

714 Views

3 replies

0 likes

Account
  • 714 Views
  • 3 replies
  • 0 likes

Superuser Contribution Claim artist death loop

I have recently claimed an artist, but when I attempt to access the spotify for artists dashboard, I'm asked to log in, when I log in I'm taken to the claim artist page, if I try to claim the artist again, then I'm told I'm already on that artist's t...

Newbie

I have recently claimed an artist, but when I attempt to access the spotify for artists dashboard, I'm asked to log in, when I log in I'm taken to the claim artist page, if I try to claim the artist ...

Novy

Moderator

340 Views

1 replies

0 likes

Account
Login
Other
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution mon compte peut-il être connecté sur 2 appareils différents?

bonjour,j'ai un abonnement premium. Mon fils de 9 ans a crée sur mon compte ses playlists. Je souhaite lui acheté un lecteur MP3. Peut-il se connecter à mon compte pour écouter ses musiques si j'écoute les miennes en même temps ?

Visitor

bonjour, j'ai un abonnement premium. Mon fils de 9 ans a crée sur mon compte ses playlists. Je souhaite lui acheté un lecteur MP3. Peut-il se connecter à mon compte pour écouter ses musiques si j'éc...

Novy

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution USER NAME FOLLOWED BY MUSIC FAN,,, HOW TO CHANGE OR DELETE MUSIC FAN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

242 Views

1 replies

0 likes

Account
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! I got a 2FA number from WhatsApp, but I didn't link my phone number

Hello,Recently, I got suspicious 2FA number sent to my WhatsApp number, from a verified Spotify WhatsApp account.It's suspicious because I didn't link my phone number to my spotify account.How do I restrict my phone number being someone else that pro...

Newbie

Hello, Recently, I got suspicious 2FA number sent to my WhatsApp number, from a verified Spotify WhatsApp account. It's suspicious because I didn't link my phone number to my spotify account. How ...

tdknab2788

Visitor

19610 Views

16 replies

0 likes

  • 19610 Views
  • 16 replies
  • 0 likes

track preview

Why cant i preview tracks on my own playlists

Visitor

Why cant i preview tracks on my own playlists

Billy-J

Spotify Star

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

music lyrics delayed

delayed lyrics on microphone setting / lyrics. - 

Visitor

delayed lyrics on microphone setting / lyrics. - 

Billy-J

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes