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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14828 Views

7 replies

11 likes

Security
  • 14828 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554023 Views

991 replies

116 likes

Account
  • 554023 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131205 Views

74 replies

12 likes

Account
Login
Premium
  • 131205 Views
  • 74 replies
  • 12 likes

Superuser Contribution How do I keep what is playing on different devices separate?

PlanPremiumCountryUSADeviceiPhone 7, iPad (6th Generation), Windows DesktopOperating SystemiOS 12, Windows 10 My Question or IssueSpotify has lately started to treat all my devices as one device, continuing what I was listening to on one device to a ...

Music Fan

Plan Premium Country USA Device iPhone 7, iPad (6th Generation), Windows Desktop Operating System iOS 12,  Windows 10   My Question or Issue Spotify has lately started to treat al...

stommsh

Casual Listener

43591 Views

43 replies

63 likes

Other
  • 43591 Views
  • 43 replies
  • 63 likes

Superuser Contribution Can’t use Tesla native app

I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree to the conditions in my phone, then the QR code scre...

Visitor

I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree t...

Yordan

Moderator

6862 Views

9 replies

1 likes

Login
  • 6862 Views
  • 9 replies
  • 1 likes

Superuser Contribution Update Payment on Plan but not the "Plan Manager"

PlanPaid for Premium but has been dropped down to FreeCountryUnited States DeviceiPhones My Question or IssueI don't know where to turn to so I'm reaching out here...My husband has had a Spotify account since he got out of high school and a few years...

Visitor

Plan Paid for Premium but has been dropped down to Free Country United States   Device iPhones   My Question or Issue I don't know where to turn to so I'm reaching out here... M...

Ivelina

Moderator

553 Views

2 replies

0 likes

Account
Premium
Security
  • 553 Views
  • 2 replies
  • 0 likes

Account Suspension

About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...

Casual Listener

About 2 weeks ago, I received an email stating that my Spotify account got suspended.    Here is the message I got in the email (see attached as well):  "It has come to Spotify...

Babyodaa

Roadie

4711 Views

7 replies

1 likes

Account
Login
Other
Security
Subscription
  • 4711 Views
  • 7 replies
  • 1 likes

I need to UNbundle the free Hulu and Spotify

I am ready to upgrade my Hulu to Hulu without ads but I still only have the Hulu iteration/plan that came free when I signed up for Spotify premium way back when. I cannot upgrade to a new Hulu plan through Hulu because it’s bundled into my Spotify a...

Newbie

I am ready to upgrade my Hulu to Hulu without ads but I still only have the Hulu iteration/plan that came free when I signed up for Spotify premium way back when. I cannot upgrade to a new Hulu plan ...

Maxim

Spotify Star

548 Views

1 replies

0 likes

Other
Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to...

Wiggle1ofAnda

Visitor

70763 Views

8 replies

2 likes

Account
Login
  • 70763 Views
  • 8 replies
  • 2 likes

SOLVED Spotify website keeps logging me out

PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI've been a user of Spotify for many years. In the last week or so, Spotify on my Brave browser keeps logging me out whenever I close the browser. I don't access Spotify on any o...

Casual Listener

Plan Free Country UK Device PC Operating System Windows 10   My Question or Issue I've been a user of Spotify for many years. In the last week or so, Spotify on my Brave browser keeps ...

Billy-J

Spotify Star

525 Views

1 replies

1 likes

Account
  • 525 Views
  • 1 replies
  • 1 likes

Login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't login to my spotify account on my xbox like my account isn't showing up.

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...

Billy-J

Spotify Star

2814 Views

1 replies

0 likes

Account
  • 2814 Views
  • 1 replies
  • 0 likes

Can't connect to a speaker because of a special character in my username

We have a couple BlueSound speakers and they all work fine with all our devices and accounts, except for one of our accounts which has a Polish symbol in its username ("basiaś"). We've spent months investigating the issue, contacted BlueSound, visite...

Visitor

We have a couple BlueSound speakers and they all work fine with all our devices and accounts, except for one of our accounts which has a Polish symbol in its username ("basiaś"). We've spent months i...

Jose_M

Spotify Star

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is linked to inactive phone number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've uninstalled Spotify in my phone, now when I installed again, I cannot logged in because ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've un...

Yordan

Moderator

322 Views

2 replies

0 likes

Account
  • 322 Views
  • 2 replies
  • 0 likes

Solved!! Received an email advising payment request failed

I have a premium account in Australia with an automatic payment plan. I have received an email which purports to be from Spotify. The email says that my automatic payment has failed and asks me to click a link and resubmit the payment. I am threatene...

Casual Listener

I have a premium account in Australia with an automatic payment plan.  I have received an email which purports to be from Spotify.  The email says that my automatic payment has failed and a...

11135149257

Visitor

1754 Views

4 replies

0 likes

Security
  • 1754 Views
  • 4 replies
  • 0 likes

I can't reset my password.

My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the site the new link also did not work. My browser say...

Newbie

My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the ...

31dvs4woij5idvvjwjvt

Newbie

456 Views

2 replies

1 likes

  • 456 Views
  • 2 replies
  • 1 likes

Superuser Contribution can't find my artist profile in search bar

Hi,I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please help! JAN-JANBasic subscripionIsraelWindows 10,etc.)

Newbie

Hi, I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please h...

cshedd

Visitor

739 Views

2 replies

0 likes

Account
Free
  • 739 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Is Scamming Me

I just got charged on my credit card and I didn't even know I have this service. So I came here and logged into my account to cancel my account. But I can't find anywhere that I can cancel my account. I checked under help and it says go to Subscripti...

Casual Listener

I just got charged on my credit card and I didn't even know I have this service.  So I came here and logged into my account to cancel my account.  But I can't find anywhere that I can cance...

memeytiu

Casual Listener

1645 Views

24 replies

4 likes

Account
  • 1645 Views
  • 24 replies
  • 4 likes

Solved!! Android Facebook login - Can't accept/deny cookies, screen too small

DeviceFiiO X7Operating SystemAndroid 5.1.1 My Question or IssueHi folks, It is impossible to login using Facebook on my FiiO device running Android 5.1.1 : The screen is too small to display the entire cookies popup. I can't scroll, unzoom, switch to...

Casual Listener

Device FiiO X7 Operating System Android 5.1.1   My Question or Issue Hi folks,   It is impossible to login using Facebook on my FiiO device running Android 5.1.1 : The screen is too...

b1j_h-uvwcad

Newbie

3236 Views

2 replies

0 likes

Login
  • 3236 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to claim the Artist page from my grand-father lyricist?

Hi, I'm Pierre Delanoë's grandson. He has an Artist page https://open.spotify.com/intl-fr/artist/0kldabvtIFKHbSk8TigRlF which is crappy and very incomplete. How can I somehow claim it to be able to put his works? I'm already owning his official websi...

Casual Listener

Hi,   I'm Pierre Delanoë's grandson. He has an Artist page https://open.spotify.com/intl-fr/artist/0kldabvtIFKHbSk8TigRlF  which is crappy and very incomplete. How can I some...

Vasil

Moderator

520 Views

2 replies

0 likes

Account
  • 520 Views
  • 2 replies
  • 0 likes

Can't login into Spotify android app

PlanPremiumCountryNetherlands/GermanyDeviceGoogle pixel 7 pro Operating SystemAndroid 15My Question or IssueCan't login into Spotify app, got error: "Error requesting link, please try again", this happening over 5 days, I can't login, but if I use we...

Casual Listener

Plan Premium Country Netherlands/Germany Device Google pixel 7 pro  Operating System Android 15 My Question or Issue Can't login into Spotify app, got error: "Error requesting link, ple...

Babyodaa

Roadie

393 Views

3 replies

0 likes

Login
  • 393 Views
  • 3 replies
  • 0 likes