Received an email advising payment request failed

[John992]

I have a premium account in Australia with an automatic payment plan.  I have received an email which purports to be from Spotify.  The email says that my automatic payment has failed and asks me to click a link and resubmit the payment.  I am threatened with a cancelation fee if I do not respond within three days.  Is this email legitimate or is it scam?

Regards,

John Fish

.None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim · Accepted solution]

Hey @John992,

Thanks for reaching out!

Spotify doesn’t charge cancellation fees, so the email you received is likely a scam / phishing attempt.

To stay safe, always verify the sender’s email address (which should end with @spotify.com if an email from Spotify is legitimate), and you can also check out the info provided here.

I hope this clears things up. 🙂

[John992]

To Maxim,

Thanks for your help. **bleep**.

I have "Accepted as Solution", but I do not really know how to process a "like".

John

[Maxim]

Hey @John992,

It's all good, no worries. I'm glad I was able to help! 🙂

Have a great rest of your day.