Announcements

Help Wizard

Step 1

NEXT STEP

I can't reset my password.

I can't reset my password.

My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the site the new link also did not work. My browser says "server not found".
the url it sent me to was wl.spotify.com, removing the wl. at the start results in a 404.
Reply
2 Replies

Hello, how are you?

 

I believe the email you received is for security purposes, to prevent your password from being exposed to potential criminal actions on the internet.

 

For this case, I recommend first that you read this article about "Can't reset my password" and follow the steps recommended by Spotify.

 

If you still have issues, I suggest contacting Spotify's team directly; they don't take long to respond!

 

Keep me updated, I can continue helping you!

 

Cheers!

ribezazSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

How do I go to my password?

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random