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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14830 Views

7 replies

11 likes

Security
  • 14830 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554064 Views

991 replies

116 likes

Account
  • 554064 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131212 Views

74 replies

12 likes

Account
Login
Premium
  • 131212 Views
  • 74 replies
  • 12 likes

Can’t sign in to an account and restore it

Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restore it, Spotify says this email is not connected to a...

Newbie

Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restor...

Billy-J

Spotify Star

284 Views

1 replies

0 likes

Account
Login
  • 284 Views
  • 1 replies
  • 0 likes

Can't login with email

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email is already taken. How can I solve this problem?

Newbie

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email ...

Billy-J

Spotify Star

296 Views

1 replies

0 likes

Login
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stop playing suggested songs

I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, which was a suggested song. I figured if I just skippe...

Casual Listener

I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, whi...

Not applicable

241286 Views

32 replies

15 likes

  • 241286 Views
  • 32 replies
  • 15 likes

Account Classification

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy am I given a "Free" account classification when my Paypal account is being charged $19.99...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why am ...

Maxim

Spotify Star

196 Views

1 replies

0 likes

Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make profile private

When I click on a podcast and try to comment a blurb comes up telling me that if my profile is not private you will post my name and lots of other junk. So how do I make my profile PERMANENTLY private. I am NOT talking about making a playlist private...

Regular

When I click on a podcast and try to comment a blurb comes up telling me that if my profile is not private you will post my name and lots of other junk. So how do I make my profile PERMANENTLY priva...

Vasil

Moderator

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Won't Accept Credit Card Information

I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration dat...

Newbie

I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more...

Kevthekillerq

Casual Listener

143373 Views

81 replies

9 likes

Account
Premium
Subscription
  • 143373 Views
  • 81 replies
  • 9 likes

Can not get SPOTIFY on my phone. Its on computer but songs stop.

Card cancelled. Have just renewed but now its not on my phone. Also on the computer the song stops after a few seconds.Pat Walsh, Claremorris, Mayo , Ireland

Visitor

Card cancelled. Have just renewed but now its not on my phone. Also on the computer the song stops after a few seconds. Pat Walsh, Claremorris, Mayo , Ireland

Billy-J

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify auto playing music and volume gets turned down to 0

This tittle may seem like this is not a account issue but please read the whole thing first (._.)After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minutes) on my windows desktop client AND mac, spotify vol...

Regular

This tittle may seem like this is not a account issue but please read the whole thing first (._.) After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minut...

Dessi

Moderator

1612 Views

13 replies

2 likes

Account
Other
Security
  • 1612 Views
  • 13 replies
  • 2 likes

Old Band Member Has Access to Current Band's Spotify

PlanPremiumCountryUnited States My band's co-founder, who uploaded all of our albums to Spotify, has had a bad falling out and is acting in a bad manner towards the rest of the band. Everything was uploaded from his Distrokid account, how can I keep ...

Visitor

Plan Premium Country United States   My band's co-founder, who uploaded all of our albums to Spotify, has had a bad falling out and is acting in a bad manner towards the rest of the band. E...

Maxim

Spotify Star

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not receive verification email

Hello, I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing. PlanPremium DeviceWindowsOperating System10 My Question or Issue

Casual Listener

Hello,   I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing.   Plan Premium   Device Windows Operating System 10 &n...

Yordan

Moderator

312 Views

3 replies

0 likes

Account
Login
Premium
  • 312 Views
  • 3 replies
  • 0 likes

Superuser Contribution Out of offline devices

Recently just got a new iPhone and now when I try to download music on my Spotify it’s saying the offline device limit is reached. I can’t find out how to remove other devices.

Newbie

Recently just got a new iPhone and now when I try to download music on my Spotify it’s saying the offline device limit is reached. I can’t find out how to remove other devices.   

Mobclasher

Casual Listener

436 Views

4 replies

1 likes

Account
  • 436 Views
  • 4 replies
  • 1 likes

romote financing

Hi, can I pay my nieces spotify without managing her account nor transferring the fee monthly? a live in Hungary, she is in Canada?

Visitor

Hi, can I pay my nieces spotify without managing her account nor transferring the fee monthly? a live in Hungary, she is in Canada?  

Maxim

Spotify Star

152 Views

1 replies

0 likes

Account
Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

Regular

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...

ynath

Regular

29368 Views

161 replies

32 likes

Account
Security
  • 29368 Views
  • 161 replies
  • 32 likes

discover weekly is not avalible in my account

it used to work just fine, but it just dissapered

Visitor

it used to work just fine, but it just dissapered

wz5f6afxyy59k0r3cuyf

Newbie

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes

Não consigo logar na minha conta principal, nem pagar Premium

Não consigo logar na minha conta principal usando meu email, diz que da erro. E estava a meses tentando pagar Premium e não conseguia, alegando erro também

Visitor

Não consigo logar na minha conta principal usando meu email, diz que da erro. E estava a meses tentando pagar Premium e não conseguia, alegando erro também

Billy-J

Spotify Star

121 Views

1 replies

0 likes

  • 121 Views
  • 1 replies
  • 0 likes

I can't change my country in my profile

I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada. When I go to my profile, I cannot change my region...

Visitor

I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada...

KarinT76

Visitor

4859 Views

3 replies

0 likes

  • 4859 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reverting back to a password on Spotify that I've used before

So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...

Casual Listener

So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I t...

Marquod

Visitor

10542 Views

14 replies

13 likes

Account
Login
Premium
  • 10542 Views
  • 14 replies
  • 13 likes

Superuser Contribution My username is my email.

Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I want my email to remain private.

Newbie

  Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I...

daliahx

Visitor

1116 Views

2 replies

0 likes

Account
  • 1116 Views
  • 2 replies
  • 0 likes

I can't access the email I set my account up with and can't log in?

Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.

Visitor

Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.

ribezaz

Spotify Star

221 Views

1 replies

1 likes

  • 221 Views
  • 1 replies
  • 1 likes