Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Newbie
  • 393222 Views
  • 935 replies
  • 107 likes
  • Account
  • 393222 Views
  • 935 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169805 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169805 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98526 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98526 Views
  • 68 replies
  • 10 likes

Superuser Contribution Changing username

Hi,I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it. Since I am now the one funding the account, I would really like to have the username be my own actua...

  • Visitor
  • Hi, I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it.  Since I am now the one funding the accou...
  • user-removed
  • Not applicable
  • 531 Views
  • 2 replies
  • 1 likes
  • App & Features
  • 531 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to find email address associated with account.

I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??

  • Visitor
  • I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??   
  • Rant999
  • Visitor
  • 124266 Views
  • 5 replies
  • 1 likes
  • Account
  • 124266 Views
  • 5 replies
  • 1 likes

Superuser Contribution No required location or else you disable the internet

Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) and Internet is "disabled". The one time I got throu...

  • Casual Listener
  • Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) a...
  • Joan
  • Moderator
  • 1177 Views
  • 7 replies
  • 1 likes
  • 1177 Views
  • 7 replies
  • 1 likes

Superuser Contribution Kullanılmayan hesap

ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum almıstım ve ıkıncı hesapta da premıumu yenıledı ikinci...

  • Newbie
  • ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum alm...
  • MihailY
  • Moderator
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Unable to reset my password (wl.spotify.com unreachable)

PlanFree (former Family)CountryFranceDeviceiPhone 14Operating SystemWindows 10 My Question or IssueHi ! I had a family premium plan and I just downgraded. Now my wife cannot reset her password :The link in the email she received doesn't work.I suspec...

  • Newbie
  • Plan Free (former Family) Country France Device iPhone 14 Operating System Windows 10   My Question or Issue Hi ! I had a family premium plan and I just downgraded.   Now my wif...
  • Anyk17
  • Rising Star 3
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

my spotify premium stopped and became a free account

Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen?(no i dont use facebook)

  • Visitor
  • Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen? (no i dont use fac...
  • user-removed
  • Not applicable
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Don't recognize username

Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string of characters that I didn't recognize. I do not log i...

  • Visitor
  • Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string o...
  • user-removed
  • Not applicable
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to make Liked songs playlist public?

PlanPremiumCountry Device(Samsung Galaxy S7)Operating System(Android Oreo) My Question or IssueHow can I make my "Liked Songs" playlist public so people can see it?

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy S7) Operating System (Android Oreo)   My Question or Issue How can I make my "Liked Songs" playlist public so people can see it?
  • Baldey
  • Casual Listener
  • 129581 Views
  • 10 replies
  • 43 likes
  • Account
    Premium
  • 129581 Views
  • 10 replies
  • 43 likes

Superuser Contribution Ad after every song

I’m getting between one and 3 ads after every song on free account

  • Visitor
  • I’m getting between one and 3 ads after every song on free account
  • FacesOfMu
  • Casual Listener
  • 10063 Views
  • 15 replies
  • 0 likes
  • 10063 Views
  • 15 replies
  • 0 likes

Superuser Contribution Changing accounts - closed email account

hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since closed this account for reasons of inactivity. I have su...

  • Visitor
  • hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since close...
  • Joan
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
  • 391 Views
  • 1 replies
  • 0 likes

I was already charged for this month, but I was kicked out of Spotify

I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I could get back into was my old Spotify that I hadn’t ...

  • Newbie
  • I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I co...
  • Maxim
  • Spotify Star
  • 1061 Views
  • 2 replies
  • 0 likes
  • 1061 Views
  • 2 replies
  • 0 likes

finding email linked to your account when you are not logged in

I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username and not my email when I am not logged into my accou...

  • Visitor
  • I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username ...
  • Maxim
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

How to delete old account that's been locked

I logged out of my old account with an email from a past school but since I left the school, the account I used is locked. I recently changed my account to a new one but I can still see that my old account is open but I can't log in anymore with that...

  • Visitor
  • I logged out of my old account with an email from a past school but since I left the school, the account I used is locked. I recently changed my account to a new one but I can still see that my old a...
  • Maxim
  • Spotify Star
  • 6539 Views
  • 1 replies
  • 0 likes
  • 6539 Views
  • 1 replies
  • 0 likes

Im getting an error saying im not eligible for individual premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 6682 Views
  • 2 replies
  • 0 likes
  • Account
  • 6682 Views
  • 2 replies
  • 0 likes

Moved countries and need to update my account and payment- but how?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 516 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 516 Views
  • 3 replies
  • 0 likes

Unable to Upgrade to Premium - only option for trial

I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've already exhausted a trial. I've made contact with Spotify...

  • Casual Listener
  • I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've alread...
  • techjeff
  • Casual Listener
  • 1222 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1222 Views
  • 3 replies
  • 0 likes

Superuser Contribution password must be reset every log in

PlanPremiumCountryUSDeviceiPhone and Windows My Question or Issuehttps://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is a discussion that had a similar issue but it's closed.every time i restart my...

  • Regular
  • Plan Premium Country US Device iPhone and Windows   My Question or Issue https://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is ...
  • myplaylistFR
  • Visitor
  • 1373 Views
  • 8 replies
  • 0 likes
  • Login
  • 1373 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't login "You're offline, Check your connection and try again"

Plan Free Country Belgium Device Samsung A71Samsung Galaxy Tab S6 Wifi Operating System Android 10 My Question or Issue I cannot log in to my Spotify account on either of my devices. I have tried 3 different Wifi networks, Ethernet through USB-C, 4G ...

  • Casual Listener
  •   Plan Free Country Belgium Device Samsung A71 Samsung Galaxy Tab S6 Wifi Operating System Android 10   My Question or Issue I cannot log in to my Spotify account on ...
  • Maria
  • Moderator
  • 19319 Views
  • 13 replies
  • 1 likes
  • Account
    Login
  • 19319 Views
  • 13 replies
  • 1 likes

Superuser Contribution No me acreditan Spotify premium familiar

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...

  • Newbie
  • Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasa...
  • Nakiri
  • Visitor
  • 525 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 525 Views
  • 2 replies
  • 0 likes