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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • itsdanriley
  • Gig Goer
  • 256290 Views
  • 783 replies
  • 81 likes
  • Account
  • 256290 Views
  • 783 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126632 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126632 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69872 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69872 Views
  • 63 replies
  • 8 likes

Dúo Premium (independence for me and my husband)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanDúo PremiumCountryPeruDeviceMoto g9plusOperating SystemAndroid 11 My Question or IssueHi...I have recently opened a premium duo ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Dúo Premium Country Peru Device Moto g9plus Operating System Andro...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 70 Views
  • 1 replies
  • 0 likes

Can't find artist profile event though song is live

Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone awry?I did nearly publish the song with another distributo...

  • Visitor
  • Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone a...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

I pay 11.99 for prem indiv but I see it’s 9.99. Why am I paying more?

I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?

  • Visitor
  • I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Unknown device taking over my account

I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I assume some kind of hack. Anyone expericen this?

  • Newbie
  • I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I...
  • Not applicable
  • 707 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 707 Views
  • 2 replies
  • 0 likes

Google TV Chromecast Accounts issue.

There is an issue with Spotify user accounts on Google TV Chromecast.I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until my wife switches the Google user to herself. Then she ...

  • Casual Listener
  • There is an issue with Spotify user accounts on Google TV Chromecast. I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until m...
  • 90 Views
  • 0 replies
  • 0 likes
  • accounts
    Google tv
    users
  • 90 Views
  • 0 replies
  • 0 likes

I have Paid twice on my premium subscription

I paid twice for my yearly subscription by mistake. How do I get a refund

  • Visitor
  • I paid twice for my yearly subscription by mistake. How do I get a refund
  • Not applicable
  • 78 Views
  • 2 replies
  • 1 likes
  • 78 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Suspended Account for Unauthorized Use

PlanPremiumCountryUSA My Question or IssueI recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly engaging in unauthor...

  • Regular
  • Plan Premium Country USA   My Question or Issue I recently got an email stating: " It has come to  Spotify ’s attention that your account has engaged in unauthorized use of the&nbsp...
  • user-removed
  • Not applicable
  • 13764 Views
  • 17 replies
  • 2 likes
  • Account
    Premium
  • 13764 Views
  • 17 replies
  • 2 likes

Superuser Contribution Can't log in and can't reset password

PlanPremium familyCountryCanada DeviceI can use my iPhone or Windows laptop whichever is easier Operating SystemiOS 15, Windows 11 My Question or IssueI forgot my password and tried to reset it, but turns out I accidentally typed my email address in ...

  • Visitor
  •   Plan Premium family Country Canada   Device I can use my iPhone or Windows laptop whichever is easier  Operating System iOS 15, Windows 11   My Question or Issue ...
  • Not applicable
  • 175 Views
  • 2 replies
  • 0 likes
  • Login
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to sync my two accounts, one is linked to mail and other to phone no

One account is linked to my mail id andother to my phone, i use these two on two different devices and want to sync these accounts

  • Visitor
  • One account is linked to my mail id andother to my phone, i use these two on two different devices and want to sync these accounts
  • Not applicable
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email address does not match Spotify account

I am posting this for a friend who is not able to log in anymore. From one day to another, he was logged out from Spotify. When he tried to log in again, he received a notification that the email address does not match any Spotify account. Also, when...

  • Newbie
  • I am posting this for a friend who is not able to log in anymore. From one day to another, he was logged out from Spotify. When he tried to log in again, he received a notification that the email add...
  • Kiril
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change bank account not possbile

Hi everyone,I tried to change my bank account information but failed. I followed the instructions within my account. When choosing "update", I can only switch payment methods, but I would like to keep the payment method. I only want to change to bank...

  • Newbie
  • Hi everyone, I tried to change my bank account information but failed. I followed the instructions within my account. When choosing "update", I can only switch payment methods, but I would like to k...
  • MihailY
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • Account
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will removing someone from Spotify family completely delete their account?

If someone is removed from a family Spotify plan, will their entire account be deactivated? How can they save their account/music/playlists and switch to their own Spotify premium instead?

  • Newbie
  • If someone is removed from a family Spotify plan, will their entire account be deactivated? How can they save their account/music/playlists and switch to their own Spotify premium instead? 
  • Yordan
  • Moderator
  • 15021 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 15021 Views
  • 10 replies
  • 1 likes

Solved!! Charged $9.99 after cancelling free trial?

Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. When I found out I was charged again, my account acted...

  • Casual Listener
  • Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. Whe...
  • NorekZabojca
  • Newbie
  • 3276 Views
  • 15 replies
  • 0 likes
  • 3276 Views
  • 15 replies
  • 0 likes

Superuser Contribution Cant recover my ID

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueToday, I suddenly got logged out of my ID. Ignoring it by taking it as a glitch I tried to re...

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • MihailY
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • Login
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebok login failed

I display this error when I try to log in with Facebook: Oops, something went wrong. Try again later or consult thehelp area. PlanPremiumCountryItalyDeviceBoth smartphone and pc

  • Visitor
  • I display this error when I try to log in with Facebook:   Oops, something went wrong. Try again later or consult the<helpLink>help area</helpLink>.     Plan Premium ...
  • Dian
  • Moderator
  • 101 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 101 Views
  • 1 replies
  • 1 likes

Add family member, seperate locations.

I want to provide my son with a Spotify account. I live in Canada, he is a student in Vienna. Short of paying for a completely separate account for him (which I am prepared to do) is there a subscription option that would address this scenario?Obviou...

  • Visitor
  • I want to provide my son with a Spotify account. I live in Canada, he is a student in Vienna. Short of paying for a completely separate account for him (which I am prepared to do)  is there a su...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 63 Views
  • 1 replies
  • 0 likes

problems with facebook login

PlanFree/PremiumCountryBoliviaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueToday when I oppened the app it kicked me out, so I tried to resign connecting with my ...

  • Visitor
  • Plan Free/Premium Country Bolivia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Today ...
  • 85 Views
  • 0 replies
  • 1 likes
  • Account
    Free
    Login
  • 85 Views
  • 0 replies
  • 1 likes

Cant access account

PlanPremiumCountryUnited kingdomDeviceOppo Find X5 LiteOperating SystemAndroid Version 11? Thats all it says. My Question or IssueI got logged out of an account on all devices where i have been using it for years out of nowhere. I have lots of emails...

  • Visitor
  • Plan Premium Country United kingdom Device Oppo Find X5 Lite Operating System Android Version 11? Thats all it says.   My Question or Issue I got logged out of an account on all device...
  • Luan
  • Spotify Star
  • 117 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 117 Views
  • 2 replies
  • 0 likes

Can’t reset my password

My Question or Issuei want to switch from a family forfait to a duo, but I can’t do that with out login into my account… I forgot for my password and am not able to send the email that would enable me to reset the password due to a lag on the spotify...

  • Visitor
  • My Question or Issue i want to switch from a family forfait to a duo, but I can’t do that with out login into my account… I forgot for my password and am not able to send the email that would enable...
  • Luan
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Login
  • 85 Views
  • 1 replies
  • 0 likes

Unable to press send

PlanFree Deviceiphone Operating System(iOS 10) My Question or IssueNo matter what new password I put into the bar, I am unable to press send. I have attempted multiple different passwords and none have worked. What can I do?

  • Visitor
  • Plan Free   Device iphone   Operating System (iOS 10)   My Question or Issue No matter what new password I put into the bar, I am unable to press send. I have attempted multi...
  • Luan
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
  • 85 Views
  • 1 replies
  • 0 likes