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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

  • Visitor
  • Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

  • Visitor
  • Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.  ...
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to Google Nest Mini

I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own).I have:1. Rebooted the Nest Mini2. Unlinked/relinked my Spotif...

  • Casual Listener
  • I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own). I have: ...
  • gawyndragonspawn
  • Casual Listener
  • 387 Views
  • 5 replies
  • 0 likes
  • 387 Views
  • 5 replies
  • 0 likes

Accessing spotify with a duo account

My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...

  • Visitor
  • My husband created a duo account so that I have my own profile which I use on my phone.  I then tried to access spotify on my laptop but I didn't have the password.  I tried accessing it us...
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

How do I change my country and update my payment method?

My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the plan doesn't exist. How do I resolve this?

  • Visitor
  • My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the p...
  • Not applicable
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution I couldn't log in it said I didn't have an account even though I do

I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another account but I wanna get my playlists back

  • Casual Listener
  • I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another...
  • Saranyapong
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Solved!! Cannot access Spotify free

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

  • Casual Listener
  • Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.
  • Pottering
  • Casual Listener
  • 341 Views
  • 5 replies
  • 0 likes
  • 341 Views
  • 5 replies
  • 0 likes

Where can I see all the devices my account is logged into?

I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.

  • Casual Listener
  • I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.
  • ladhaeran
  • Newbie
  • 4534 Views
  • 3 replies
  • 2 likes
  • 4534 Views
  • 3 replies
  • 2 likes

no me deja ingresar a mi cuenta y quiero cancelar el premium

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta estaban los datos de mi tarjeta y no sé como hacerlo

  • Visitor
  • no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta es...
  • Billy-J
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

How do I subscribe and post on a thread

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I’ve voted and will be notified when it is resolved ...

  • Newbie
  • I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I...
  • Billy-J
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Tengo 2 cuentas de Spotify con el mismo correo

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no era y ahora no logro volver a iniciar sección en mi ...

  • Visitor
  • Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no e...
  • Jose_M
  • Spotify Star
  • 564 Views
  • 5 replies
  • 0 likes
  • 564 Views
  • 5 replies
  • 0 likes

Paid for premium, but my account didn't update

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

  • Visitor
  • I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  
  • Billy-J
  • Spotify Star
  • 138 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 138 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Device list contains old entries

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

  • Roadie
  • Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains
  • MartinT
  • Moderator
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

I cannot get adult verification

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

  • Visitor
  • I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake
  • TanyaS
  • Rising Star 4
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I paid my premium individual account.

I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn't. I want Spotify to charge my account monthly. I ca...

  • Visitor
  • I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn...
  • ribezaz
  • Rising Star 3
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

What is the meaning of suspicious activities at my account?

Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account?Why is this happening?Why does this happen even though I always use a different and high-quality password?

  • Visitor
  • Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account? Why is this happening? Why does this happen even though I always u...
  • Billy-J
  • Spotify Star
  • 159 Views
  • 1 replies
  • 1 likes
  • 159 Views
  • 1 replies
  • 1 likes

Account

I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?

  • Visitor
  • I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?  
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes