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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14846 Views

7 replies

11 likes

Security
  • 14846 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554301 Views

991 replies

116 likes

Account
  • 554301 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131225 Views

74 replies

12 likes

Account
Login
Premium
  • 131225 Views
  • 74 replies
  • 12 likes

can't join duo plan

i was invited by my partner to join an upgrade duo plan but accepting the invite prompts me to sign into the present partner's account and there doesn't seem to be any way to verify address

Visitor

i was invited by my partner to join an upgrade duo plan but accepting the invite prompts me to sign into the present partner's account and there doesn't seem to be any way to verify address

Bittencourt

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

I've lost access to my email connected to my account, how do I change the connected email?

My account username is , and I have an email connected there that I lost access to, but since Spotify requires email verification, I can't change the email connected because it needs me to verify through the old email that I don't have access to anym...

Newbie

My account username is <Moderator edit>, and I have an email connected there that I lost access to, but since Spotify requires email verification, I can't change the email connected because it ...

user-removed

Not applicable

1604 Views

3 replies

0 likes

Account
Login
  • 1604 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have lost access to my Spotify account

PlanPremiumCountryUkraineDevice(iPhone XS, Samsung phone, 2 PCs)Operating System(iOS last, Windows 10,etc.) My Question or IssueI have lost access to my Spotify account. One day I was logged out of all my devices, and I could no longer log into my ac...

Casual Listener

Plan Premium Country Ukraine Device (iPhone XS, Samsung phone, 2 PCs) Operating System (iOS last, Windows 10,etc.)   My Question or Issue I have lost access to my Spotify account. One ...

fianjars

Visitor

3678 Views

11 replies

0 likes

Account
Login
Subscription
  • 3678 Views
  • 11 replies
  • 0 likes

HELP URGENT, I CANT ACCES MY ACCOUNT

I Was removed from a family premium plan, and now I cant access my account. When trying to sign in using email / username and password it says “This email and password combination is incorrect.” When I try to log in without password using just email ...

Visitor

I Was removed from a family premium plan, and now I cant access my account. When trying to sign in using email / username and password it says “This email and password combination is incorrect.” When...

ribezaz

Spotify Star

287 Views

1 replies

1 likes

Can’t access account
deleted account
Help
restore account
  • 287 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution problem Accesspoint:17

I came back from an European country where i had to modify my profile because i stayed for a few weeks. I could change the country without any problems.Now I am back and I have to change it again, but I can t log in or more precisely access to my pro...

Casual Listener

I came back from an European country where i had to modify my profile because i stayed for a few weeks. I could change the country without any problems. Now I am back and I have to change it ag...

Not applicable

49859 Views

11 replies

1 likes

Account
  • 49859 Views
  • 11 replies
  • 1 likes

Solved!! Change method of payment help is wrong?

I'm trying to change my payment method - it's three-yearly new credit card time, and I would like to change to spotify to avoid this utterly painful process in future.I'm a premium member and I'm trying to change the payment method on Macbook Air M# ...

Newbie

I'm trying to change my payment method - it's three-yearly new credit card time, and I would like to change to spotify to avoid this utterly painful process in future. I'm a premium member and I'm t...

Billy-J

Spotify Star

486 Views

1 replies

0 likes

Account
Subscription
  • 486 Views
  • 1 replies
  • 0 likes

Changement d'adresse mail

PlanGratuitPaysFranceAppareilPCSystème d’exploitationWindows 10 Ma question ou mon problèmeLorsque je souhaite changer d’adresse mail, une erreur se produit systématiquement, aidez moi svp

Casual Listener

  Plan Gratuit Pays France Appareil PC Système d’exploitation Windows 10   Ma question ou mon problème Lorsque je souhaite changer d’adresse mail, une erreur se produit systémati...

Billy-J

Spotify Star

973 Views

3 replies

0 likes

Account
Free
Security
  • 973 Views
  • 3 replies
  • 0 likes

student premium to family premium

My Question or Issueim using a student premium right, if i switch to other premium and i already paid the student premium fee, would i get back my payment from the student premium fee or ill be good as gone (as soon as i switch or join a family premi...

Visitor

My Question or Issue im using a student premium right, if i switch to other premium and i already paid the student premium fee, would i get back my payment from the student premium fee or ill be goo...

Bittencourt

Spotify Star

271 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Each time I try to add a email for sign in it says something went wrong

I am trying to add a email for login on my duo plan so the other person can login to the account. Each time I try it says something went wrong on the password page and the page won't let me complete adding the email. I have 10 different passwords eac...

Visitor

I am trying to add a email for login on my duo plan so the other person can login to the account. Each time I try it says something went wrong on the password page and the page won't let me complete ...

Ivelina

Moderator

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ad after every song

I’m getting between one and 3 ads after every song on free account

Visitor

I’m getting between one and 3 ads after every song on free account

The86thGunsmith

Newbie

20186 Views

17 replies

2 likes

  • 20186 Views
  • 17 replies
  • 2 likes

Solved!!Superuser Contribution How to find my address?

How do you find your address for a duo account I can't find out how   

Visitor

How do you find your address for a duo account I can't find out how   

Eni

Moderator

29759 Views

3 replies

0 likes

Other
  • 29759 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do add my phone number to my existing Spotify account

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

Newbie

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

Medecode

Newbie

9103 Views

5 replies

0 likes

  • 9103 Views
  • 5 replies
  • 0 likes

Superuser Contribution Email verification doesn't work.

I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my computer and also on my phone. Same issue every time.

Visitor

I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my compu...

Brazenhead

Newbie

6891 Views

23 replies

2 likes

  • 6891 Views
  • 23 replies
  • 2 likes

You are charging my credit card and I don't know why

I haven't used your service as I remember. I need for you to stop charging my credit card.

Visitor

I haven't used your service as I remember. I need for you to stop charging my credit card.

Bittencourt

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

How can I change the name that shows when I’m connected to Bluetooth?

PlanDuoCountryUS DeviceiPhone 15 Pro MaxOperating SystemiOS version 18.3.2 My Question or IssueI want to change the name I see when connected to Bluetooth. It’s highlighted in green with the Bluetooth symbol and my name. I want to use my actual name....

Regular

Plan Duo Country US   Device iPhone 15 Pro Max Operating System iOS version 18.3.2   My Question or Issue I want to change the name I see when connected to Bluetooth. It’s highli...

Maxim

Spotify Star

508 Views

8 replies

0 likes

Premium
Subscription
  • 508 Views
  • 8 replies
  • 0 likes

Solved!! Purchase Playlists with Spotify Premium

HiI have a Premium Account and I want to purchase some Playlists so that I can listen to the mp3´s on my old iPod Nano and burn the music to cd´s.But I am unable to find a "get" or "buy" or "purchase" button/option in Spotify.How can I buy music with...

Casual Listener

Hi I have a Premium Account and I want to purchase some Playlists so that I can listen to the mp3´s on my old iPod Nano and burn the music to cd´s. But I am unable to find a "get" or "buy" or "pu...

Vincent26

Visitor

15727 Views

8 replies

0 likes

  • 15727 Views
  • 8 replies
  • 0 likes

Superuser Contribution Créer un compte pour un enfant de 13 ans : Spotify répond que n'a pas l'âge

Bonjour,Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes trop jeune pour spotify".Je souhaite lui ouvrir ce co...

Newbie

Bonjour, Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes ...

Vasil

Moderator

1711 Views

3 replies

0 likes

  • 1711 Views
  • 3 replies
  • 0 likes

Superuser Contribution zmiana planu - dodana osoba nie może korzystać

Dodałam córkę do planu family ,a u niej nadal nie jest to dostępna opcja, choć u mnie jest ona normalnie dodana jako członek planu- nie może z niego korzystać.Przyjęła zaproszenie, ma konto itp.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy ...

Visitor

Dodałam córkę do planu family ,a u niej nadal nie jest to dostępna opcja, choć u mnie jest ona normalnie dodana jako członek planu- nie może z niego korzystać. Przyjęła zaproszenie, ma konto itp. P...

OscarDC

Moderator

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes