Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413116 Views
  • 965 replies
  • 108 likes
  • Account
  • 413116 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180228 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180228 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101157 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101157 Views
  • 68 replies
  • 10 likes

Have Prem Indv acct using my desktop. How might I use my mobile to listen

Premium Individual acct use desk top for listening. Is possible to use Mobile to listen when traveling? Not At The Same Time of course. When using desktop I hear music only. When use mobile hear commercials so mobile not same account. How can do Prem...

  • Visitor
  • Premium Individual acct use desk top for listening. Is possible to use Mobile to listen when traveling? Not At The Same Time of course. When using desktop I hear music only. When use mobile hear com...
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

My family has a premium family account. Can I move my account to theirs?

I've been a paying my own personal account. My family just got a Premium family account. Can I use one of their 6 "accounts" so that I don't have to pay for my personal account? Will I lose all of my info?

  • Visitor
  • I've been a paying my own personal account. My family just got a Premium family account. Can I use one of their 6 "accounts" so that I don't have to pay for my personal account? Will I lose all of...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Is my account still active as I received bogus emails and ignored what coul

I ignored what I thought was bogus emails !!Is my account still active and is the issue resolved ? With my account .I wish to continue but confusion exists .

  • Visitor
  • I ignored what I thought was bogus emails !! Is my account still active and is the issue resolved ? With my account . I wish to continue but confusion exists .
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

I cant change the location of my spotify account, I have tried everything.

My account is tied to the UK, but I left the UK. I am currently residing in Lebanon, and will lose access to my UK bank account. I want to switch my account to Lebanon so I can use a Lebanese issued card. When I try to do it it does not allow me. Eit...

  • Visitor
  • My account is tied to the UK, but I left the UK. I am currently residing in Lebanon, and will lose access to my UK bank account. I want to switch my account to Lebanon so I can use a Lebanese issued ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! How to change country/region in Spotify for music suggestions when living in 2 countries!

PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...

  • Casual Listener
  • Plan Premium Device (iPhone & PC) Operating System (iOS, Windows 10)   My Question or Issue Hi to everyone and thanks in advance.   I am living in two neighboring countries di...
  • Maxim
  • Spotify Star
  • 5663 Views
  • 5 replies
  • 0 likes
  • Account
  • 5663 Views
  • 5 replies
  • 0 likes

Superuser Contribution i can't hearing a music or podcasts.

please, yesterday i listened to a song on spotify using headphones it was still normal, then the next day when i wanted to listen to podcasts there was no sound, songs too. i've uninstalled it many times but it's still the same, restarting the phone ...

  • Visitor
  • please, yesterday i listened to a song on spotify using headphones it was still normal, then the next day when i wanted to listen to podcasts there was no sound, songs too. i've uninstalled it many t...
  • Vasil
  • Moderator
  • 96 Views
  • 2 replies
  • 0 likes
  • 96 Views
  • 2 replies
  • 0 likes

Verified label account suspended without prior notice

Hi i have a verified label account with big playlists. I got an email my account is suspended . I really have no idea what could have caused it and i am shocked that this has happened without prior notice. This all happened last Monday and even thoug...

  • Regular
  • Hi i have a verified label account with big playlists. I got an email my account is suspended . I really have no idea what could have caused it and i am shocked that this has happened without prior n...
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 147 Views
  • 0 replies
  • 0 likes

I can't log in into my Spotify account

I can't log in into my existing Spotify account. I tried to recover my password, but no letters arrived to my email. I have already tried several times and check all email folder, but still no letter for recovering sent from Spotify. And I can't logi...

  • Visitor
  • I can't log in into my existing Spotify account. I tried to recover my password, but no letters arrived to my email. I have already tried several times and check all email folder, but still no letter...
  • Bittencourt
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Bonjour je viens par cette message par rapport à mon e-mail il a changé

Bonjour je viens par cette message par rapport à mon e-mail il a changé mon e-mail et je n’arrive pas à remettre le mien quand je vous envoie un message quelconque je reçois sur mon e-mail en disant Fernandobryan@Hotmail.com ça c’est mon e-mail mais ...

  • Newbie
  • Bonjour je viens par cette message par rapport à mon e-mail il a changé mon e-mail et je n’arrive pas à remettre le mien quand je vous envoie un message quelconque je reçois sur mon e-mail en disant ...
  • Luan
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Will Premium Family owner receive notification with my name/email if I leave the Family Plan?

PlanPremium Family (Member) My Question or IssueI want to leave the Premium Family plan that I am currently a member on, and while I am aware that the owner of the plan will receive an email notification that someone has left the plan, I am wondering...

  • Visitor
  • Plan Premium Family (Member)   My Question or Issue I want to leave the Premium Family plan that I am currently a member on, and while I am aware that the owner of the plan will receive an e...
  • Bittencourt
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ich kann mich auf dem neuen Handy nicht mit meinem Spotify Account anmelde

Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun

  • Visitor
  • Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun
  • Vasil
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Can't login to podcast account.

Logged in with Spotify but the podcast isn't there.Tried Reset using both the email and username option. No good.Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZdebbgxAg

  • Casual Listener
  • Logged in with Spotify but the podcast isn't there. Tried Reset using both the email and username option. No good. Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZde...
  • Bittencourt
  • Spotify Star
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Country or region

I dont live in usa but my Country or region on spotify is usa but im living in turkeyhow can I change it?there is no Turkey name in dropdown list

  • Visitor
  • I dont live in usa but my Country or region on spotify is usa but im living in turkey how can I change it? there is no Turkey name in dropdown list
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify app keeps switching to my brothers even though I never knew he had one

My Spotify app keeps switching to my brothers even though I never knew he had one.It randomly switches depending on when I open it, any idea why, new update? My brother has a free account and I have a student premium account so it’s weird as **bleep*...

  • Visitor
  • My Spotify app keeps switching to my brothers even though I never knew he had one. It randomly switches depending on when I open it, any idea why, new update? My brother has a free account ...
  • Susan_GP
  • Moderator
  • 211 Views
  • 3 replies
  • 0 likes
  • Other
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify for artist, where is the instagram icon

i'm want to verifiy my artist profile and i just dont see any social media icon on the artist page.

  • Casual Listener
  • i'm want to verifiy my artist profile and i just dont see any social media icon on the artist page.
  • Novy
  • Moderator
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error in disbursement of my album

Last two months, I distributed my album via AMUSE music unfortunately, it wasn't disbursed into my PERSONAL ACC(see link below) but into a new SPOTIFY ACC created by SPOTIFY, I guess. How do I get help resolving this? I need to be able to access my a...

  • Newbie
  • Last two months, I distributed my album via AMUSE music unfortunately, it wasn't disbursed into my PERSONAL ACC(see link below) but into a new SPOTIFY ACC created by SPOTIFY, I guess. How do I get he...
  • MartinT
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

A Profile found when not logged in is not found when logged in

PlanPremiumCountryGermanyDeviceSamsung S20/ PC-Laptop /IPadOperating System(Android Current, Windows 10 and 11, IOS current)Error is the same on all devices above My Question or IssueI search for a Profile of a User which has no restrictions and publ...

  • Newbie
  • ...uestion or Issue I search for a Profile of a User which has no restrictions and public playlists provided,. As long as i'm not logged in, I CAN FIND that profile! As long as i'm logged in with a newly c...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 120 Views
  • 1 replies
  • 0 likes