How to find my address?

[Buddabear94]

How do you find your address for a duo account I can't find out how 

[Eni · Accepted solution]

Hey there @Buddabear94, 

Thanks for getting in touch about this and welcome to the Community. We moved your post from the Chat board to the relevant Help board, where it fits better.

If you're the owner of the Premium Duo plan, you can check what address you registered on the plan by heading to your account page and selecting Manage members.

If you're having issues while trying to find and register your address, we suggest that you select your building, street name, or a close public space or building. Just make sure to not use someone else's address.

Lastly, if you're a member of a Duo plan and you want to verify the address, but you can't recall it,  we'd recommend reaching out to the owner of the plan. Note that Premium Duo is only for people who live at the same physical address. 

Hope this helps. If you have any questions or need a hand with anything else, the Community is here for you. 

[Enrices]

I am an owner of a premium Duo account, and cannot find the physical address ANYWHERE. could you provide with a detailed explanation with screenshots ?

[Eni]

Hey there @Enrices, 

Thanks for getting in touch about this here in the Community. 

You can check the address you registered on your account by following the steps here. 

If you can't find it, would you mind sending us a screenshot of what you're seeing on your end? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Keep us posted. 

[Betsy14]

Soy propietario de una cuenta premium Familiar y no puedo encontrar la dirección física en NINGÚN LUGAR. ¿Podría proporcionarme una explicación detallada con capturas de pantalla?

[AlejaR]

Hey there @Betsy14,

Thanks for your reply here and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

If perhaps what you meant is that you cannot find where to check the address you set up for your plan, let me share with you some screenshots of the process. This is from a computer. So, go to your account page and locate the Subscription section:

From there, locate Manage members. Once there, at the top, you'll find Your Address:

If perhaps you cannot locate this section, we are investigating of a similar issue in this thread. What we recommend for now is that you try and follow the steps above from a computer to see how it goes.

If perhaps what you meant is that you cannot locate your address while trying to set it up, you can try entering the address as a Google Plus code. More info on how it works here. If you still can't find the exact address, you can use the nearest one that can be located instead.

Hope this helps. Let us know how it goes.