Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1509 Views
  • 0 replies
  • 7 likes
  • Security
  • 1509 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445448 Views
  • 970 replies
  • 108 likes
  • Account
  • 445448 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198822 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198822 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108120 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108120 Views
  • 70 replies
  • 11 likes

Superuser Contribution Video podcasts only playing audio

PlanFree DeviceMacbook Pro 2015Operating SystemBig Sur Version 11.2.3 My Question or IssueWhenever I play a podcast with video (any podcast), the mini video player that pops out only shows the thumbnail while the audio plays. I've tried switching bro...

  • Casual Listener
  • Plan Free   Device Macbook Pro 2015 Operating System Big Sur  Version 11.2.3   My Question or Issue Whenever I play a podcast with video (any podcast), the mini video player ...
  • Dessi
  • Moderator
  • 1711 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 1711 Views
  • 5 replies
  • 0 likes

Unable to add any new log in method.

My default log in way is facebook, I want to add email with password or at least connect with google account. However whatever I try, I keep getting the same "somthing went wrong, please try again" error.

  • Visitor
  • My default log in way is facebook, I want to add email with password or at least connect with google account. However whatever I try, I keep getting the same "somthing went wrong, please try again" e...
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! It logs me out when time passes after playing something on Spotify web

When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again:PS: I use Microsoft Edge

  • Casual Listener
  • When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again: PS: I use Microsoft Edge
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! cannot set up a new email

I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I think that might be the problem. How can I set a pass...

  • Regular
  • I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I th...
  • schiras
  • Regular
  • 257 Views
  • 5 replies
  • 0 likes
  • 257 Views
  • 5 replies
  • 0 likes

Block someone so they don’t show up in a search

PlanPremiumCountryDenmark DeviceiPhone 11 Operating SystemiOS 10 My Question or IssueI want to not be able to search for a user and see their profile if they are blocked. Nothing should show up. Instead I should be able to find them under “blocked us...

  • Newbie
  • Plan Premium Country Denmark   Device iPhone 11  Operating System iOS 10   My Question or Issue I want to not be able to search for a user and see their profile if they are ...
  • Billy-J
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Security
  • 91 Views
  • 1 replies
  • 0 likes

explicit settings not changing

I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.

  • Visitor
  • I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.
  • Billy-J
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Can't Log In With Phone Number

PlanPremiumCountryEgyptDeviceWeb Browser on all devicesOperating SystemAndroid and Windows My Question or IssueTrying to log in to my Premium account on browser across multiple devices, Samsung Tab and Phone and Windows Google Chrome browser, using m...

  • Visitor
  • Plan Premium Country Egypt Device Web Browser on all devices Operating System Android and Windows   My Question or Issue Trying to log in to my Premium account on browser across multip...
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't add login methods to my account?

I am trying to add a login via email and password, but I keep getting an error message when I get to the password section. I have tried the same via google, but same error message. I removed the facebook login option, but when trying to add it back i...

  • Visitor
  • I am trying to add a login via email and password, but I keep getting an error message when I get to the password section. I have tried the same via google, but same error message. I removed the ...
  • stefan52062412
  • Casual Listener
  • 1857 Views
  • 4 replies
  • 0 likes
  • 1857 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Casual Listener
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • oscarmayerlynx
  • Visitor
  • 28653 Views
  • 37 replies
  • 108 likes
  • Other
  • 28653 Views
  • 37 replies
  • 108 likes

can i request to join in someone’s family plan without waiting 12 months?

I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.

  • Visitor
  • I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do add my phone number to my existing Spotify account

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

  • Newbie
  • I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods
  • Not applicable
  • 2557 Views
  • 4 replies
  • 0 likes
  • 2557 Views
  • 4 replies
  • 0 likes

Forgot password and no longer have access to email associated with the account

I was recently logged out of my Spotify account and have forgotten my password. I no longer have access to the email associated with my account so I am unable to reset my password and therefore I have no access to my account. What can I do? I keep ge...

  • Visitor
  • I was recently logged out of my Spotify account and have forgotten my password. I no longer have access to the email associated with my account so I am unable to reset my password and therefore I hav...
  • Not applicable
  • 1266 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1266 Views
  • 5 replies
  • 0 likes

does not show my premium login

have had and paid for premium for years

  • Visitor
  • have had and paid for premium for years
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Hola sobre mi cuenta

Hola me están descontando de mi cuenta pero salta k tengo dos cuenta

  • Visitor
  • Hola me están descontando de mi cuenta pero salta k tengo dos cuenta
  • Billy-J
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes