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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 168305 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 168305 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11270 Views
  • 6 replies
  • 11 likes
  • Security
  • 11270 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514644 Views
  • 986 replies
  • 112 likes
  • Account
  • 514644 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125803 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125803 Views
  • 74 replies
  • 12 likes

Superuser Contribution Why does Spotify keep resetting my password?

PlanFreeCountryGermany In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcasts. But like every 1 or 2 weeks Spotify keeps resetting my passwor...

  • Newbie
  • Plan Free Country Germany   In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcas...
  • TheRealQuix
  • Newbie
  • 13074 Views
  • 32 replies
  • 3 likes
  • Login
  • 13074 Views
  • 32 replies
  • 3 likes

How do I unblock someone who blocked me?

We would both like to unblock each other but we can not find each other's profile.

  • Casual Listener
  • We would both like to unblock each other but we can not find each other's profile.
  • lilziesbro
  • Casual Listener
  • 568 Views
  • 3 replies
  • 1 likes
  • 568 Views
  • 3 replies
  • 1 likes

Solved!! Idea: Radio where you can choose ratio of new music and saved

Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype.Anyways, there should be a slider where we can choose how much of a ratio of new music-saved music we have on a radio station, I always have t...

  • Casual Listener
  • Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype. Anyways, there should be a slider where we can choose how much of a ratio of new music-sa...
  • bighead4
  • Casual Listener
  • 601 Views
  • 3 replies
  • 1 likes
  • Other
  • 601 Views
  • 3 replies
  • 1 likes

Superuser Contribution We can't process your payment

PlanFree/PremiumCountrySpainDeviceiPhone 11 Pro Max and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have received an email saying you can't process my payment: "We can't process your payment. We're having some trou...

  • Casual Listener
  • Plan Free/Premium Country Spain Device iPhone 11 Pro Max and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have received an email saying you...
  • osmanuel37
  • Visitor
  • 4413 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 4413 Views
  • 4 replies
  • 0 likes

Can’t sign in to an account and restore it

Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restore it, Spotify says this email is not connected to a...

  • Newbie
  • Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restor...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 207 Views
  • 1 replies
  • 0 likes

Can't login with email

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email is already taken. How can I solve this problem?

  • Newbie
  • I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email ...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Login
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stop playing suggested songs

I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, which was a suggested song. I figured if I just skippe...

  • Casual Listener
  • I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, whi...
  • Not applicable
  • 240468 Views
  • 32 replies
  • 15 likes
  • 240468 Views
  • 32 replies
  • 15 likes

Superuser Contribution Unable to create new account or access old account.

Free.Country USA. My Question or IssueI created an account a long time ago and also had an account on anchor.fm a long time ago. I'm trying to access the podcast that I set-up on anchor.fm by logging into my spotify account. Here's the issue, when I ...

  • Visitor
  • Free. Country USA.   My Question or Issue I created an account a long time ago and also had an account on anchor.fm a long time ago.   I'm trying to access the podcast that I set-up o...
  • Joan
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 260 Views
  • 1 replies
  • 0 likes

Account Classification

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy am I given a "Free" account classification when my Paypal account is being charged $19.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why am ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make profile private

When I click on a podcast and try to comment a blurb comes up telling me that if my profile is not private you will post my name and lots of other junk. So how do I make my profile PERMANENTLY private. I am NOT talking about making a playlist private...

  • Regular
  • When I click on a podcast and try to comment a blurb comes up telling me that if my profile is not private you will post my name and lots of other junk. So how do I make my profile PERMANENTLY priva...
  • Vasil
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Won't Accept Credit Card Information

I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration dat...

  • Newbie
  • I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more...
  • Kevthekillerq
  • Casual Listener
  • 139183 Views
  • 81 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 139183 Views
  • 81 replies
  • 9 likes

Can not get SPOTIFY on my phone. Its on computer but songs stop.

Card cancelled. Have just renewed but now its not on my phone. Also on the computer the song stops after a few seconds.Pat Walsh, Claremorris, Mayo , Ireland

  • Visitor
  • Card cancelled. Have just renewed but now its not on my phone. Also on the computer the song stops after a few seconds. Pat Walsh, Claremorris, Mayo , Ireland
  • Billy-J
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify auto playing music and volume gets turned down to 0

This tittle may seem like this is not a account issue but please read the whole thing first (._.)After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minutes) on my windows desktop client AND mac, spotify vol...

  • Regular
  • This tittle may seem like this is not a account issue but please read the whole thing first (._.) After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minut...
  • Dessi
  • Moderator
  • 977 Views
  • 13 replies
  • 2 likes
  • Account
    Other
    Security
  • 977 Views
  • 13 replies
  • 2 likes

Old Band Member Has Access to Current Band's Spotify

PlanPremiumCountryUnited States My band's co-founder, who uploaded all of our albums to Spotify, has had a bad falling out and is acting in a bad manner towards the rest of the band. Everything was uploaded from his Distrokid account, how can I keep ...

  • Visitor
  • Plan Premium Country United States   My band's co-founder, who uploaded all of our albums to Spotify, has had a bad falling out and is acting in a bad manner towards the rest of the band. E...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not receive verification email

Hello, I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing. PlanPremium DeviceWindowsOperating System10 My Question or Issue

  • Casual Listener
  • Hello,   I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing.   Plan Premium   Device Windows Operating System 10 &n...
  • Yordan
  • Moderator
  • 202 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 202 Views
  • 3 replies
  • 0 likes

Superuser Contribution Out of offline devices

Recently just got a new iPhone and now when I try to download music on my Spotify it’s saying the offline device limit is reached. I can’t find out how to remove other devices.

  • Newbie
  • Recently just got a new iPhone and now when I try to download music on my Spotify it’s saying the offline device limit is reached. I can’t find out how to remove other devices.   
  • Mobclasher
  • Casual Listener
  • 267 Views
  • 4 replies
  • 1 likes
  • Account
  • 267 Views
  • 4 replies
  • 1 likes

romote financing

Hi, can I pay my nieces spotify without managing her account nor transferring the fee monthly? a live in Hungary, she is in Canada?

  • Visitor
  • Hi, can I pay my nieces spotify without managing her account nor transferring the fee monthly? a live in Hungary, she is in Canada?  
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

  • Regular
  • hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...
  • ynath
  • Regular
  • 25884 Views
  • 161 replies
  • 32 likes
  • Account
    Security
  • 25884 Views
  • 161 replies
  • 32 likes

discover weekly is not avalible in my account

it used to work just fine, but it just dissapered

  • Visitor
  • it used to work just fine, but it just dissapered
  • wz5f6afxyy59k0r3cuyf
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes