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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76103 Views

28 replies

0 likes

  • 76103 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93783 Views

9 replies

2 likes

Account
Login
  • 93783 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify auto playing music and volume gets turned down to 0

This tittle may seem like this is not a account issue but please read the whole thing first (._.)After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minutes) on my windows desktop client AND mac, spotify vol...

Regular

This tittle may seem like this is not a account issue but please read the whole thing first (._.) After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minut...

Jettsy

Newbie

2211 Views

14 replies

3 likes

Account
Other
Security
  • 2211 Views
  • 14 replies
  • 3 likes

Superuser Contribution Gaining control of your music

I have distributed my music through bandlab to Spotify. Does anybody know how I can gain a

Visitor

I have distributed my music through bandlab to Spotify. Does anybody know how I can gain a

Joan

Moderator

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Deleted Without Explanation and Staff Won't Help

I have a Premium Family Plan in the USA. My Question or Issue At 4:11 am this morning, I received an email telling me that one of the family accounts was deleted. I responded at 7:22 and started chatting with staff via the website. There is still no ...

Visitor

I have a Premium Family Plan in the USA.   My Question or Issue   At 4:11 am this morning, I received an email telling me that one of the family accounts was deleted. I responded at 7:2...

Vasil

Moderator

277 Views

1 replies

0 likes

Account
  • 277 Views
  • 1 replies
  • 0 likes

Quero mudar meu numero vinculado a minha conta

Meu numero de telefone antigo está vinculado a minha conta quero trocar

Visitor

Meu numero de telefone antigo está vinculado a minha conta quero trocar

Bittencourt

Spotify Star

4592 Views

3 replies

0 likes

  • 4592 Views
  • 3 replies
  • 0 likes

Can Artists Take Legal Action for Unauthorized Remixes?

I was listening to a playlist and saw a song credited to multiple artists. If someone samples part of that track without permission in their own remix, how does copyright work in Canada? Can the original artists take legal action?

Visitor

I was listening to a playlist and saw a song credited to multiple artists. If someone samples part of that track without permission in their own remix, how does copyright work in Canada? Can the orig...

Maxim

Spotify Star

226 Views

1 replies

0 likes

Other
Security
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution I suspect that my Spotify account has been hacked

Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by computer it has my profile with my picture, but logging b...

Visitor

Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by co...

Yordan

Moderator

4761 Views

4 replies

0 likes

  • 4761 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cannot create account / Cannot log in

PlanPremium DuoCountryUSA DeviceSamsung Galaxy S24Operating SystemWindows 11 My Question or Issue My spouse cannot create an account to sign up to be added to my Premium Duo subscription. When trying to create a new account she gets this error:"This ...

Casual Listener

  Plan Premium Duo Country USA   Device Samsung Galaxy S24 Operating System Windows 11   My Question or Issue   My spouse cannot create an account to sign up to be ad...

jovette

Casual Listener

1266 Views

2 replies

1 likes

Account
Login
Other
Subscription
  • 1266 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account compromised: email changed, Facebook unlinked, and lost access to Premium Student

PlanPremium StudentCountryPortugalDeviceAnyOperating SystemAnyAccount/Profilehttps://open.spotify.com/user/youputmoedaProblem descriptionMy Spotify account was originally linked to Facebook. I’m a student with an active Premium Student plan. Someone ...

Visitor

Plan Premium Student Country Portugal Device Any Operating System Any Account/Profile https://open.spotify.com/user/youputmoeda Problem description My Spotify account was originally linked...

Eni

Moderator

228 Views

1 replies

0 likes

Account
Login
Security
  • 228 Views
  • 1 replies
  • 0 likes

**bleep**

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

459 Views

1 replies

0 likes

Account
Other
Security
Subscription
  • 459 Views
  • 1 replies
  • 0 likes

How can I recover my password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

200 Views

1 replies

0 likes

Account
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Profile pic changed to random picture

PlanPremiumCountry CanadaDeviceAsus LaptopOperating SystemWindows 10 My Question or Issue So I recently joined spotify premium on the family plan a few days ago. Today, I downloaded the desktop app and used it to change my profile picture to a wolf. ...

Newbie

  Plan Premium Country  Canada Device Asus Laptop Operating System Windows 10   My Question or Issue  So I recently joined spotify premium on the family plan a few days...

DaRealMB

Casual Listener

2226 Views

2 replies

0 likes

Account
  • 2226 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Is someone using my account? Random songs are showing up in my recently played songs.

I'm using the Spotify desktop app on a Windows 10 machine. I'm on the free plan and in the USA. A few months ago, I started having issues with my account where I would be listening to a song and then a random rap song would start playing. I don't lis...

Visitor

I'm using the Spotify desktop app on a Windows 10 machine. I'm on the free plan and in the USA.   A few months ago, I started having issues with my account where I would be listening to a song...

DaRealMB

Casual Listener

3293 Views

5 replies

0 likes

Free
  • 3293 Views
  • 5 replies
  • 0 likes

Solved!! Account Disabled - Support Unresponsive

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...

Casual Listener

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats eve...

hej_363

Visitor

7189 Views

30 replies

0 likes

Account
Login
  • 7189 Views
  • 30 replies
  • 0 likes

Duo premium plan problem

I have the Duo Premium plan. My husband is a plan member on my account. When he listens to Spotify I cannot listen to Spotify on my own phone! How to correct this?

Visitor

I have the Duo Premium plan.  My husband is a plan member on my account.  When he listens to Spotify I cannot listen to Spotify on my own phone!  How to correct this?

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Spotify Kids Question

PlanFamily PlanCountryUnited StatesDeviceGalaxy S22Operating SystemAndroid My Question or IssueI have set up a Spotify Family Plan and put the Spotify Kids app on my kids' devices. My 12 year old has an Android cell phone, and my 7 year old has a Luo...

Visitor

  Plan Family Plan Country United States Device Galaxy S22 Operating System Android   My Question or Issue I have set up a Spotify Family Plan and put the Spotify Kids app on my ...

Maxim

Spotify Star

181 Views

1 replies

0 likes

Other
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant sign in app. Something went wrong.

Two weeks ago, I was kicked out of the app on both my MacBook and iPhone. I was able to log back in on the MacBook. On the iPhone, I keep getting the error - Something went wrong. I contacted the support chat, and they told me to update iOS (which is...

Newbie

Two weeks ago, I was kicked out of the app on both my MacBook and iPhone. I was able to log back in on the MacBook. On the iPhone, I keep getting the error - Something went wrong. I contacted the sup...

AlejaR

Moderator

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't verify the payment made in your account. I have'nt made any payments! Account blocked

Hello everyone, Its very simple, I'm trying to sign back into my Spotify artist account I have for the band I have. I cant login in, its says user not linked to spotify. But when I create a new account with the email, it says email already in use. So...

Newbie

Hello everyone,    Its very simple, I'm trying to sign back into my Spotify artist account I have for the band I have. I cant login in, its says user not linked to spotify. But when I cre...

Vasil

Moderator

175 Views

1 replies

0 likes

Account
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Will not link to Alexa

Plan Premium Country Ireland (Tried .ie and .co.uk) Device Alexa app, not hardware specificOperating System Tried on android, and windows. Edge, Chrome and Brave browserUninstalled both Spotify & Alexa apps, Cleared all cache, Called amazon support (...

Newbie

Plan Premium Country Ireland (Tried .ie and .co.uk) Device Alexa app, not hardware specific Operating System Tried on android, and windows. Edge, Chrome and Brave browser Uninstalled bo...

Maria

Moderator

303 Views

1 replies

0 likes

Account
Other
Premium
  • 303 Views
  • 1 replies
  • 0 likes

Paying twice!

Premium - FamilyAND possibly a personal account which I cannot access but I'm being charged for monthly.AUSTRALIADeviceiPhoneMy Question or IssueI have discovered that I am being charged for a personal Spotify account - DD from my personal account $2...

Visitor

Premium - Family AND possibly a personal account which I cannot access but I'm being charged for monthly. AUSTRALIA Device iPhone My Question or Issue I have discovered that I am being charged ...

Anyk17

Spotify Star

488 Views

1 replies

0 likes

Account
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone - spotify not working?

Hi all, I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscription. Can anyone help me? i have logged out from the other...

Newbie

Hi all,   I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscr...

Vasil

Moderator

3756 Views

5 replies

0 likes

  • 3756 Views
  • 5 replies
  • 0 likes