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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434053 Views
  • 967 replies
  • 108 likes
  • Account
  • 434053 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192615 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192615 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105968 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105968 Views
  • 70 replies
  • 11 likes

Superuser Contribution family member can't log in to existing account

Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being received at either the administrators of family members ema...

  • Newbie
  • Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being receiv...
  • Vasil
  • Moderator
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

I’m beginning to get tired waiting for this AI DJ to get to my country

PlanPremiumCountryIsraelOperating System(iOS.) My Question or IssueI have bee a premium member for yearsand since the release of DJ AII have been patiently waiting for it with each new update. I DO NOT understand WHY you would release it gradually to...

  • Roadie
  •   Plan Premium Country Israel Operating System (iOS.)   My Question or Issue I have bee a premium member for years and since the release of DJ AI I have been patiently waiting fo...
  • Klayhamn
  • Visitor
  • 1118 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1118 Views
  • 4 replies
  • 0 likes

I've lost my account

I've recently lost access to my email linked to my Spotify account and have for some reason been logged out and I don't know my password, I'm only logged into the account on my Ps5 PSN account and I'm unsure of what to do as I can't figure out how to...

  • Casual Listener
  • I've recently lost access to my email linked to my Spotify account and have for some reason been logged out and I don't know my password, I'm only logged into the account on my Ps5 PSN account and I'...
  • PerformerDZR
  • Visitor
  • 149 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 149 Views
  • 2 replies
  • 0 likes

How can i switch the plan manager on the Duo plan?

My husband is the plan manager and my account is linked to his. However, he does not utilize the audiobook feature and I would LOVE to. Is there a way for us to switch who the plan manager is so we can utilize this feature?

  • Visitor
  • My husband is the plan manager and my account is linked to his. However, he does not utilize the audiobook feature and I would LOVE to. Is there a way for us to switch who the plan manager is so we c...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

My family member can't access our plan or spotify account

I have a family member who received an email to confirm the address but didn't have time to confirm, now he can't get into the plan, which is also his!I've already tried to send him a new link to join the plan again, but to no avail.I need help, urge...

  • Casual Listener
  • I have a family member who received an email to confirm the address but didn't have time to confirm, now he can't get into the plan, which is also his! I've already tried to send him a new link to j...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 103 Views
  • 1 replies
  • 0 likes

Can we PLEASE have 2FA now? It's 2024!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, this is the THIRD TIME I've had to reset my password due to suspicious activity. This wou...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, thi...
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 4 likes
  • Login
    Security
  • 404 Views
  • 1 replies
  • 4 likes

Superuser Contribution I can't remember my email or password to my premium family account?

I am trying to cancel my premium family subscription so I can join my mothers premium duo plan. I could not remember the email I used to create the account, and all my devices are now logged out. I need the email, and the password, so I can go in and...

  • Visitor
  • I am trying to cancel my premium family subscription so I can join my mothers premium duo plan. I could not remember the email I used to create the account, and all my devices are now logged out. I n...
  • Lauramendes09
  • Visitor
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

I can't access my monthly payment to update which credit card to use

There is no 'Manage my Plan' on my screen. Only 'Manage my Subscription'. When that is chosen, it shows I have Premium Family but there is no link to take me to payment editing

  • Visitor
  • There is no 'Manage my Plan' on my screen. Only 'Manage my Subscription'. When that is chosen, it shows I have Premium Family but there is no link to take me to payment editing
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Takedown Notification

I got a takedown notification on a playlist with a few common songs on it. Nothing explicit, just regular songs from the Spotify library. I checked the Spotify terms, and nothing on the playlist violated those terms as I understand them--particularly...

  • Newbie
  • I got a takedown notification on a playlist with a few common songs on it. Nothing explicit, just regular songs from the Spotify library.   I checked the Spotify terms, and nothing on the play...
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 100 Views
  • 1 replies
  • 0 likes

Gift card not working

I type in the code and it is not redeemable

  • Visitor
  • I type in the code and it is not redeemable
  • Billy-J
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Unable to Log into Spotify Account via multiple methods

Hi,I am currently a Spotify Free user in the USA. I have a problem where when I try to log into Spotify via Google, it gives me the following error: "Oops! Something went wrong, please try again or check out our help area" I then try putting my gmail...

  • Newbie
  • Hi, I am currently a Spotify Free user in the USA.    I have a problem where when I try to log into Spotify via Google, it gives me the following error:   "Oops! Something went w...
  • ribezaz
  • Rising Star 3
  • 199 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 199 Views
  • 1 replies
  • 1 likes

reset password on family account for associated account

I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email address. Once realizing that the new account didn't allo...

  • Newbie
  • I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email addre...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 159 Views
  • 1 replies
  • 0 likes

Premiun India 12 mounth.

Hello! Please tell me, I’m in India, I want to connect to premium for 1 year immediately. But in subscription plans before payment by card there is no such option. Only for 1 month. How to do it?

  • Visitor
  • Hello!👐 Please tell me, I’m in India, I want to connect to premium for 1 year immediately. But in subscription plans before payment by card there is no such option. Only for 1 month. How to do it?🙂...
  • ChooseAGoodUsername
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium
  • 122 Views
  • 1 replies
  • 0 likes

How to remove downloads of devices no longer accessable

I am not allowed to download playlists on my new pc because of the limit, but I am not able to remove the downloaded playlists on old devices.

  • Casual Listener
  • I am not allowed to download playlists on my new pc because of the limit, but I am not able to remove the downloaded playlists on old devices.
  • ChooseAGoodUsername
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Refund

Hello į dont use Spotify anymore and į got charged for Spotify premium 7.99euro iš it possible to get Refund?

  • Newbie
  • Hello į dont use Spotify anymore and į got charged for Spotify premium 7.99euro iš it possible to get Refund?  
  • ChooseAGoodUsername
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Search SEO not showing my Playlists.

PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(MacOS Mojave 10.14.2) My Question or Issue Hello Spotify, 2 of My biggest playlists are not showing up in the search result, many keywords used in my description are not being taken ...

  • Gig Goer
  • Plan Premium Country USA   Device (Macbook Pro late 2016) Operating System (MacOS Mojave 10.14.2)   My Question or Issue   Hello Spotify,   2 of My biggest playlists...
  • islandbeats
  • Gig Goer
  • 4276 Views
  • 10 replies
  • 0 likes
  • Account
    Other
  • 4276 Views
  • 10 replies
  • 0 likes

Can't activate my hulu through my spotify

It just takes me to a page about plans and won't let me activate it.

  • Visitor
  • It just takes me to a page about plans and won't let me activate it.
  • ChooseAGoodUsername
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

How can I change my country back to the original?

PlanPremiumCountry My Question or Issue(1) I signed up while in Canada, and while in Canada the premium expired so I was on free.(2) I travelled to a different country, and signed up for premium. Since the price was cheaper I switched from Canada to ...

  • Visitor
  •   Plan Premium Country   My Question or Issue (1) I signed up while in Canada, and while in Canada the premium expired so I was on free. (2) I travelled to a different country, a...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 109 Views
  • 1 replies
  • 0 likes