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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4003 Views
  • 0 replies
  • 9 likes
  • Security
  • 4003 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 460998 Views
  • 974 replies
  • 110 likes
  • Account
  • 460998 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204409 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204409 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112411 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112411 Views
  • 72 replies
  • 12 likes

Superuser Contribution New phone - spotify not working?

Hi all, I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscription. Can anyone help me? i have logged out from the other...

  • Newbie
  • Hi all,   I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscr...
  • Novy
  • Moderator
  • 2576 Views
  • 3 replies
  • 0 likes
  • 2576 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant access because i forgot password and email i use isnt valid

My email storage is full and google wants more money. I have another account im not paying money to get more storage. How can i access my account.

  • Visitor
  • My email storage is full and google wants more money. I have another account im not paying money to get more storage. How can i access my account.
  • Not applicable
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

I am unable to log my wife into our Premium account

Premium.Account name isMain Log Log in: Whenever she tries to log in it goes to her free Account:Her log in email is :Can you assist?

  • Visitor
  • Premium.Account name is<removed sensitive info> Main Log Log in: <removed sensitive info> Whenever she tries to log in it goes to her free Account:<removed sensitive info> Her lo...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recovering my account

On one of the updates that Spotify did, I was logged off from my account and I can’t figure out which email was used for my account. This is for a premium subscription and i am being charged for it but i tried every email address I could think of and...

  • Newbie
  • On one of the updates that Spotify did, I was logged off from my account and I can’t figure out which email was used for my account. This is for a premium subscription and i am being charged for it b...
  • Brinson22
  • Visitor
  • 59224 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 59224 Views
  • 10 replies
  • 1 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Visitor
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • lilislilit
  • Newbie
  • 28569 Views
  • 18 replies
  • 8 likes
  • 28569 Views
  • 18 replies
  • 8 likes

To change my email and my username

My Question or IssueGood day Spotify Help Team,I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was 13/14 years old ( now i am 21) and i created an email ...

  • Visitor
  • My Question or Issue Good day Spotify Help Team, I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can i change the location on which Spotify bases the recommended Concerts?

I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current location but the help pages like https://support.spo...

  • Newbie
  • I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current l...
  • Matt_M
  • Spotify Legend
  • 23321 Views
  • 12 replies
  • 6 likes
  • Account
    Other
    Subscription
  • 23321 Views
  • 12 replies
  • 6 likes

Solved!! Email change without password

Hello! So, I am in need of assistance. Here's the situation: My account is old, it was created with my first hotmail account. I have my spotify account connected with my Facebook account. This Facebook account I have managed to alter to my current em...

  • Casual Listener
  • Hello! So, I am in need of assistance. Here's the situation:    My account is old, it was created with my first hotmail account. I have my spotify account connected with my Facebook accou...
  • Maxim
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • Account
  • 245 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account on the new phone

PlanPremiumCountryGeorgiaDevice(Realmi)Operating System(Android ) My Question or IssueI registered on Spotify via Facebook. I can log in on my computer via Facebook and on my old phone. On my new phone, Spotify tells me that the Facebook account was ...

  • Visitor
  • Plan Premium Country Georgia Device (Realmi) Operating System (Android )   My Question or Issue I registered on Spotify via Facebook. I can log in on my computer via Facebook and on my...
  • Ivelina
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution I seem to have 2 accounts - How do I get a refund for the one I don't use but have paid for!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been paying for 2 accounts?!?!?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Methinks
  • Visitor
  • 364 Views
  • 2 replies
  • 0 likes
  • Premium
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add a login option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I've decided that I'm changing my facebook account so i deleted it from my login options....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, I'v...
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution A duo subscriber should be able to play music on two devices at the same time

I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the car, etc). So when I'm driving in the car playing a p...

  • Newbie
  • I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the ca...
  • longleafpa
  • Newbie
  • 1849 Views
  • 7 replies
  • 0 likes
  • 1849 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify library gone after Mac username change mishap

PlanPremium DeviceMacBook Pro 2019Operating SystemmacOS 14.1.1 My Question or Issue One fateful day last week, I decided I wanted to change my username on my computer. What a terrible mistake that was. Upon changing it, all my libraries were suddenly...

  • Casual Listener
  • Plan Premium   Device MacBook Pro 2019 Operating System macOS 14.1.1   My Question or Issue   One fateful day last week, I decided I wanted to change my username on my comput...
  • ramonl787
  • Visitor
  • 385 Views
  • 4 replies
  • 0 likes
  • Account
  • 385 Views
  • 4 replies
  • 0 likes

Inactive Email - Trying to log in

Can anyone point me in the right direction to update my email address? The email address on my account is an inactive old work account.

  • Visitor
  • Can anyone point me in the right direction to update my email address? The email address on my account is an inactive old work account. 
  • sloppy3
  • Visitor
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Data requests then account deleted

I did a data request but then 4 days later the account was deleted (in order for me

  • Casual Listener
  • I did a data request but then 4 days later the account was deleted (in order for me 
  • Joan
  • Moderator
  • 172 Views
  • 2 replies
  • 0 likes
  • Account
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connecting Apple ID to account

When I try to login using Apple on my pc, it says there no account connected and bring me back to login screen, when I try on my phone it wants to make a new account, my Apple ID email and my Spotify email are the same, what’s going on and how do I c...

  • Visitor
  • When I try to login using Apple on my pc, it says there no account connected and bring me back to login screen, when I try on my phone it wants to make a new account, my Apple ID email and my Spotify...
  • Joan
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Logout

I have a premium account and have noticed that the account's home address was switched to some strange address. I changed my password, but is it possible to do a mass logout of all devices that are connected to my spotify account?

  • Visitor
  • I have a premium account and have noticed that the account's home address was switched to some strange address. I changed my password, but is it possible to do a mass logout of all devices that are c...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Account missing

My account randomly disappeared and I cannot login in. I have contacted spotify via email and did not get a response. I have been a premium member for a decade, what happened? Account: Please help!

  • Casual Listener
  • My account randomly disappeared and I cannot login in. I have contacted spotify via email and did not get a response. I have been a premium member for a decade, what happened?   Account: <r...
  • Maxim
  • Spotify Star
  • 203 Views
  • 3 replies
  • 0 likes
  • Account
  • 203 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing the phone number on my account

PlanFamily Premium My Question or IssueSo, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly service. I have tried another music app before and can't use it, t...

  • Regular
  • Plan Family Premium   My Question or Issue So, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly se...
  • AlejaR
  • Moderator
  • 4805 Views
  • 13 replies
  • 0 likes
  • Account
  • 4805 Views
  • 13 replies
  • 0 likes