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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422578 Views
  • 965 replies
  • 108 likes
  • Account
  • 422578 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187197 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187197 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

I am trying to sign into my account, but it is signing me into old account

I am trying to sign into my spotify account. Everytime I try to sign in, it signs me into my old account from years ago instead of the recent one

  • Visitor
  • I am trying to sign into my spotify account. Everytime I try to sign in, it signs me into my old account from years ago instead of the recent one
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

My spotify isn’t updating.

PlanPremium Country Deviceiphone 12 (updated)Operating SystemiOS 17 My Question or IssueI update my spotify however get none of the new features such as the new game “Eat It” or the newer layouts my friends have. I have uninstalled and reinstalled, s...

  • Casual Listener
  •   Plan Premium  Country   Device iphone 12 (updated) Operating System iOS 17   My Question or Issue I update my spotify however get none of the new features such as the...
  • Billy-J
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
  • 162 Views
  • 3 replies
  • 0 likes

Tengo cuenta premium y escucho anuncios

Pago mi cuánta premium y escucho anuncios, evidentemente NO quiero escucharlos ni en música ni en podcast si no que chiste tiene pagar.

  • Visitor
  • Pago mi cuánta premium y escucho anuncios, evidentemente NO quiero escucharlos ni en música ni en podcast si no que chiste tiene pagar.
  • ribezaz
  • Rising Star 3
  • 119 Views
  • 1 replies
  • 1 likes
  • 119 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como se cual es el correo electronico de la cuenta

Buenas me paso lo siguiente, cree una cuenta de spotify la puse premium, pero resulta ser que puse mal el mail, quisera saber como saber cual es el correo de un usuario porque la contraseña me la se, lo que no se es el correo ya que lo puse mal.https...

  • Newbie
  • Buenas me paso lo siguiente, cree una cuenta de spotify la puse premium, pero resulta ser que puse mal el mail, quisera saber como saber cual es el correo de un usuario porque la contraseña me la se,...
  • AlejaR
  • Moderator
  • 158381 Views
  • 6 replies
  • 1 likes
  • Account
  • 158381 Views
  • 6 replies
  • 1 likes

Superuser Contribution My account does not have an email address attached to it. Unable to verify email.

Plan : 3 monthPremium - UPI PaymentCountry : India Device : Android My Question or Issue : I can't log in to my account anywhere except on my phone!I paid for 3 months through the UPI payment option in India (a prepaid plan) on my phone with the Goog...

  • Visitor
  • Plan : 3 month Premium - UPI Payment Country : India   Device : Android   My Question or Issue :  I can't log in to my account anywhere except on my phone! I paid for 3 months ...
  • Thadeusdane
  • Newbie
  • 44430 Views
  • 8 replies
  • 3 likes
  • Account
    Login
    Premium
  • 44430 Views
  • 8 replies
  • 3 likes

von einem Doppel Account wieder Wechsel auf einen Account, ohne Verluste

Ich habe das Problem das ich in einem premium Duo Konto zur Zeit bin möchte aber wieder alleine ein Konto verwalten. Wie kann man das machen ohne das der eigene Account gelöscht wird. Möchte natürlich gerne meine playlist und alles andere weiterhin b...

  • Visitor
  • Ich habe das Problem das ich in einem premium Duo Konto zur Zeit bin möchte aber wieder alleine ein Konto verwalten. Wie kann man das machen ohne das der eigene Account gelöscht wird. Möchte natürlic...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account has been hacked and I just secured it, what do I do? ?

My account won't play the music I want it to, there are recently played songs that are not mine, I am loosing things in my library. I have re set my password, signed out on all devices and have no 3rd party apps attached

  • Visitor
  • My account won't play the music I want it to, there are recently played songs that are not mine, I am loosing things in my library. I have re set my password, signed out on all devices and have no 3r...
  • Elena
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Download User Stats

Hi,I'm not sure where to post this, so I hope it's the right place. I would love to have the ability to download all my user stats, showing every track I've played, by artist, album, day, etc as a raw data file so I can create my own tracking in exce...

  • Gig Goer
  • Hi, I'm not sure where to post this, so I hope it's the right place. I would love to have the ability to download all my user stats, showing every track I've played, by artist, album, day, etc as a ...
  • FrankBrown
  • Regular
  • 3966 Views
  • 4 replies
  • 2 likes
  • Other
  • 3966 Views
  • 4 replies
  • 2 likes

Superuser Contribution Couldn't find that podcast Error

It looks like there's a problem with my account, there's a podcast not showing. Couldn't find that podcastSearch for something else? But when I try Incognito Mode, it appears, just asks me to login to listen to and boom!, error again.

  • Casual Listener
  • It looks like there's a problem with my account, there's a podcast not showing.   Couldn't find that podcast Search for something else?   But when I try Incognito Mode, it appears, jus...
  • crapolantern
  • Newbie
  • 1354 Views
  • 7 replies
  • 1 likes
  • Account
  • 1354 Views
  • 7 replies
  • 1 likes

Can't login in my Spotify

Al time appear "user, email or password incorrect". I'm sure i write all correctly.

  • Visitor
  • Al time appear "user, email or password incorrect". I'm sure i write all correctly.
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Signing In With Continue With Google Doesn't Work

PlanFree/PremiumCountryGermanyDeviceMacbook Air 2022Operating SystemMacOS My Question or IssueWhenever I am trying to log into my Spotify account an error pops up. It says "Oops! Something went wrong, please try again or check out our help area". I h...

  • Casual Listener
  • Plan Free/Premium Country Germany Device Macbook Air 2022 Operating System MacOS   My Question or Issue Whenever I am trying to log into my Spotify account an error pops up. It says "O...
  • HelloServiceHelp
  • Casual Listener
  • 792 Views
  • 8 replies
  • 1 likes
  • Account
  • 792 Views
  • 8 replies
  • 1 likes

Superuser Contribution How do I make my profile public so that anyone can see my playlists?

PlanPremiumCountryUSADeviceMacbook ProOperating SystemiOS My Question or IssueI would like to make my profile public so that anyone can search for my profile name and see my public playlists. My profile name is "Art Gnuvo" but when I do a search for ...

  • Regular
  • Plan Premium Country USA Device Macbook Pro Operating System iOS   My Question or Issue I would like to make my profile public so that anyone can search for my profile name and see m...
  • Yordan
  • Moderator
  • 11100 Views
  • 12 replies
  • 1 likes
  • Account
  • 11100 Views
  • 12 replies
  • 1 likes

Stop automatically giving me music (R3HAB)

PlanPremiumCountry United Kingdom My Question or Issue This has been an ongoing issue and at first I thought nothing of it as I was following the artist R3HAB. After a few new playlists/songs being added to my account without my knowledge I decided t...

  • Music Fan
  • Plan Premium Country  United Kingdom       My Question or Issue  This has been an ongoing issue and at first I thought nothing of it as I was following the artist R3H...
  • Josephhow99
  • Newbie
  • 1427 Views
  • 5 replies
  • 1 likes
  • Account
  • 1427 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Multiple listening profiles?

I have a premium account, USA. Is there a way to have multiple listening profiles with one premium account, or something similar? I listen to trance music while I'm working, but only because it doesn't distract me. I have no interest in listening to ...

  • Visitor
  • I have a premium account, USA.   Is there a way to have multiple listening profiles with one premium account, or something similar? I listen to trance music while I'm working, but only because...
  • kittygal137
  • Casual Listener
  • 29352 Views
  • 23 replies
  • 11 likes
  • Subscription
  • 29352 Views
  • 23 replies
  • 11 likes

Can't buy premium

Hello, as i said, i can't buy premium. I have mastercard but it doesn't working. I can't get it from Spotify even though I get membership from NetFlix within the same minute. I'm getting the error you see above. If the support doesn't understand Turk...

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  • Casual Listener
  • Hello, as i said, i can't buy premium. I have mastercard but it doesn't working. I can't get it from Spotify even though I get membership from NetFlix within the same minute.     &nbsp...
  • Imoesi
  • Casual Listener
  • 418 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 418 Views
  • 4 replies
  • 0 likes

Solved!! What to do when I only remember my username?

PlanPremiumCountryLithuania Device( Samsung A13)Operating System(Android 14)My Question or IssueI loged out if my Spotify account and forgot my email, but I know the username. What should I do to login my profilį?

  • Newbie
  • Plan Premium Country Lithuania  Device ( Samsung A13) Operating System (Android 14) My Question or Issue I loged out if my Spotify account and forgot my email, but I know the username. ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 141 Views
  • 1 replies
  • 0 likes

My region is set to the right country but wrong region timezone

I registered my Spotify account in Jakarta, Indonesia whose timezone is GMT+7. I've now moved to Bali whose timezone is GMT+8, and it seems my Spotify timezone is still stuck on GMT+7. Hence I'm unable to check new releases as soon as they're suppose...

  • Visitor
  • I registered my Spotify account in Jakarta, Indonesia whose timezone is GMT+7. I've now moved to Bali whose timezone is GMT+8, and it seems my Spotify timezone is still stuck on GMT+7. Hence I'm unab...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Spotify giving error that something went wrong when I try to log in

This is my girlfriend's question about her account as she cannot log in to ask this question and we've tried everything we can think of: I went to use Spotify on the way home and realized I had been logged out of my account. The mobile app doesn't sh...

  • Visitor
  • This is my girlfriend's question about her account as she cannot log in to ask this question and we've tried everything we can think of: I went to use Spotify on the way home and realized I had b...
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution i dont have my rss link to link my podcast to my spotify account

i set up my podcast through spotify for podcasters and when it updated, i have basically lost access to my podcast. when i try to link my podcast with my account, it ask for the rss feed link which i do not have due to not being able to access my acc...

  • Visitor
  • i set up my podcast through spotify for podcasters and when it updated, i have basically lost access to my podcast. when i try to link my podcast with my account, it ask for the rss feed link which ...
  • OscarDC
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes