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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80370 Views

9 replies

2 likes

Account
Login
  • 80370 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653720 Views

13 replies

4 likes

Account
  • 653720 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734143 Views

18 replies

29 likes

  • 734143 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution How to claim the Artist page from my grand-father lyricist?

Hi, I'm Pierre Delanoë's grandson. He has an Artist page https://open.spotify.com/intl-fr/artist/0kldabvtIFKHbSk8TigRlF which is crappy and very incomplete. How can I somehow claim it to be able to put his works? I'm already owning his official websi...

Casual Listener

Hi,   I'm Pierre Delanoë's grandson. He has an Artist page https://open.spotify.com/intl-fr/artist/0kldabvtIFKHbSk8TigRlF  which is crappy and very incomplete. How can I some...

Vasil

Moderator

568 Views

2 replies

0 likes

Account
  • 568 Views
  • 2 replies
  • 0 likes

App crashing whenever I skip a song

PlanPremiumCountryAustraliaDeviceA56Operating SystemAindroid 15 My Question or IssueTried clean uninstallation and restarted phone. Switched accounts with no issue on other account. Issue does not occur on other devices using the problem account. Spo...

Newbie

Plan Premium Country Australia Device A56 Operating System Aindroid 15   My Question or Issue Tried clean uninstallation and restarted phone. Switched accounts with no issue on other a...

Jose_M

Spotify Star

293 Views

1 replies

0 likes

Premium
  • 293 Views
  • 1 replies
  • 0 likes

Recover account linked to deleted Facebook

Hi,My wife has an account that is linked to her Facebook account which is now deleted. She also has lost access to the email account linked to the deleted Facebook.Is there a way for her to relink her Spotify account to another email or a Google acco...

Newbie

Hi, My wife has an account that is linked to her Facebook account which is now deleted. She also has lost access to the email account linked to the deleted Facebook. Is there a way for her to r...

Jose_M

Spotify Star

268 Views

1 replies

0 likes

Account
Login
  • 268 Views
  • 1 replies
  • 0 likes

Tradução músicas

Meu Spotify não aparece a funcionadade de tradução, razão pela qual inclusive eu assinei o Premium. Para todos os meus amigos aparecem, no meu não aparece, preciso saber como ativar. Spotify Premium Brazil Device(iPhone 12 Pro) Operating System(iOS 1...

Visitor

Meu Spotify não aparece a funcionadade de tradução, razão pela qual inclusive eu assinei o Premium. Para todos os meus amigos aparecem, no meu não aparece, preciso saber como ativar.  Spotify P...

Billy-J

Spotify Star

233 Views

1 replies

0 likes

Premium
  • 233 Views
  • 1 replies
  • 0 likes

Can't login into Spotify android app

PlanPremiumCountryNetherlands/GermanyDeviceGoogle pixel 7 pro Operating SystemAndroid 15My Question or IssueCan't login into Spotify app, got error: "Error requesting link, please try again", this happening over 5 days, I can't login, but if I use we...

Casual Listener

Plan Premium Country Netherlands/Germany Device Google pixel 7 pro  Operating System Android 15 My Question or Issue Can't login into Spotify app, got error: "Error requesting link, ple...

Babyodaa

Roadie

416 Views

3 replies

0 likes

Login
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Email taken?

I decided to use a different email on my spotify account but it was being used by an old account I used to have. What I did was I delete or closed that account so I could use that email on my main spotify account I use now. After 2 weeks now of the a...

Casual Listener

I decided to use a different email on my spotify account but it was being used by an old account I used to have. What I did was I delete or closed that account so I could use that email on my main sp...

Dessi

Moderator

343 Views

1 replies

0 likes

Other
  • 343 Views
  • 1 replies
  • 0 likes

I can't add Google as a login method to my current account.

I have a Spotify account where I log in via a user name & password. I want to add Google authentication to this account. I learned that I had an old Spotify account that I no longer use associated with my google account. So I logged into that abandon...

Visitor

I have a Spotify account where I log in via a user name & password. I want to add Google authentication to this account. I learned that I had an old Spotify account that I no longer use associate...

Jose_M

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

lost my music when i changed password. How do i get it back?

I requested forgot password and changed it. When i signed back it my entire list of music is gone from my library and liked songs. How fo i recover them?

Visitor

I requested forgot password and changed it. When i signed back it my entire list of music is gone from my library and liked songs. How fo i recover them?

Jose_M

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Not abroad and it says to update my location, yet it is correct?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

518 Views

5 replies

0 likes

Account
  • 518 Views
  • 5 replies
  • 0 likes

Solved!! Changing Country / Payments

Plan - Premium.Country - Brazil / Luxembourg.Device - iPhone 16 Pro Max, Acer Aspire 3.Operating System - iOS 18.5, Windows 11 Pro. My Question or Issue - I have been a Spotify Premium subscriber since 2016, and I recently changed countries.My accoun...

Newbie

Plan - Premium. Country - Brazil / Luxembourg. Device - iPhone 16 Pro Max, Acer Aspire 3. Operating System - iOS 18.5, Windows 11 Pro.   My Question or Issue - I ha...

Maxim

Spotify Star

981 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 981 Views
  • 1 replies
  • 0 likes

Solved!! Using gift card to change country

PlanPremiumCountryAustralia My Question or IssueI was wondering if I use a Canadian e gift card (visa / Mastercard, not a Spotify gift card), then will my account have its location updated to Canada? I wanted to change location from Australia to Cana...

Casual Listener

  Plan Premium Country Australia    My Question or Issue I was wondering if I use a Canadian e gift card (visa / Mastercard, not a Spotify gift card), then will my account have ...

Maxim

Spotify Star

1097 Views

3 replies

0 likes

Account
Premium
  • 1097 Views
  • 3 replies
  • 0 likes

Can't Change The Email Address on My Account

PlanPremiumCountryUKDeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have my Spotify account linked to my work email, but I have just been made redundant. I am unable to change to my personal email, as Spoti...

Casual Listener

  Plan Premium Country UK Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue I have my Spotify account linked to my work...

Jose_M

Spotify Star

429 Views

3 replies

0 likes

Account
  • 429 Views
  • 3 replies
  • 0 likes

Worst chat support

I am writing this here as i faced worst customer support by spotify. this is the worst ever with any company i have faced so far . 8 regular advisors and 1 from their so called speciality team were just a piece of s.. in action as none could solve my...

Casual Listener

I am writing this here as i faced worst customer support by spotify. this is the worst ever with any company i have faced so far . 8 regular advisors and 1 from their so called speciality team were j...

Subash0078

Casual Listener

808 Views

2 replies

1 likes

Account
  • 808 Views
  • 2 replies
  • 1 likes

How to change the telephone number associated to my account?

I changed the computer in which I use Spotify.When I was trying to log in in the new computer, the system sent me a code/pass to a telephone number.I logged in, OK.But I do not want that number to be associated to my Spotify account anymore.However, ...

Visitor

I changed the computer in which I use Spotify. When I was trying to log in in the new computer, the system sent me a code/pass to a telephone number. I logged in, OK. But I do not want that number...

Luan

Spotify Star

1072 Views

1 replies

0 likes

Account
  • 1072 Views
  • 1 replies
  • 0 likes

Solved!! Cannot switch family plan member to a managed account

I'm following this spotify support article with instructions on how to switch a family plan member to a managed account.However when i follow the instructions, to Account>Manage Members>Select Member the only option available is a toggle for play exp...

Casual Listener

I'm following this spotify support article with instructions on how to switch a family plan member to a managed account. However when i follow the instructions, to Account>Manage Members&g...

Moehldf3

Newbie

1299 Views

5 replies

0 likes

Premium
  • 1299 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to log into spotify

PlanFamily planCountryUSADevice(iPhone 16 pro max, Mac book pro M3, Dell desktop running windows 11, and IPad Air. My Question or IssueWhen logging in it gives me an incorrect password message. Then when I try to reset password it says I don’t have a...

Visitor

Plan Family plan Country USA Device (iPhone 16 pro max, Mac book pro M3, Dell desktop running windows 11, and IPad Air.      My Question or Issue When logging in it gives me a...

Novy

Moderator

511 Views

1 replies

0 likes

Login
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Half of the artists are written in Japanese!

PlanPremiumCountryUkraineDevice(IPhone 12 pro max) Operating System(iOS 18.4.1) My Question or IssueHalf of the artists and their bios are written in Japanese. I reinstalled the program, logged out of my account and changed the language. Nothing help...

Visitor

Plan Premium Country Ukraine Device (IPhone 12 pro max)  Operating System (iOS 18.4.1)   My Question or Issue Half of the artists and their bios are written in Japanese. I reinsta...

Billy-J

Spotify Star

275 Views

1 replies

1 likes

Account
  • 275 Views
  • 1 replies
  • 1 likes

Spotify listed as wrong country

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S25 Ultra)Operating System(Android 15) My Question or IssueI'm trying to listen to some podcasts on my phone but realized that when I signed up somehow Spotify listed my country as "Venezuela RB". ...

Casual Listener

Plan Premium Country United States Device (Samsung Galaxy S25 Ultra) Operating System (Android 15)   My Question or Issue I'm trying to listen to some podcasts on my phone but realized...

Maxim

Spotify Star

623 Views

3 replies

0 likes

Account
Other
Subscription
  • 623 Views
  • 3 replies
  • 0 likes

Can’t log in to my account with email provided

Plan PremiumCountry DeviceIPhone 11 My Question or IssueWhen I go to log into my account with my email it says the email is not attached to an account but when I go to create a new account with the same email it says that it IS attached to an account...

Newbie

  Plan  Premium Country   Device IPhone 11     My Question or Issue When I go to log into my account with my email it says the email is not attached to an account b...

Babyodaa

Roadie

274 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 274 Views
  • 1 replies
  • 0 likes