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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421951 Views
  • 965 replies
  • 108 likes
  • Account
  • 421951 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186754 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186754 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103546 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103546 Views
  • 69 replies
  • 10 likes

Superuser Contribution Ho sbagliato accoount in cui attivare Premium, come si fa a modificarlo?

PlanPremiumCountryItaliaDeviceIphone 12/MacOs My Question or IssueHo fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato. Come faccio a spostare l'abbonamento sull'account giusto?

  • Visitor
  •   Plan Premium Country Italia Device Iphone 12/MacOs   My Question or Issue Ho fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato....
  • Eni
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't log into my artist account !

Hi ! Posting from an old account now because I can't log into my main one - I recently signed up for Spotify for Artists in order to share some music, but I actually can't seem to log back in. I'm getting emails from Spotify to my account, but when I...

  • Casual Listener
  • Hi ! Posting from an old account now because I can't log into my main one - I recently signed up for Spotify for Artists in order to share some music, but I actually can't seem to log back in. I'm ge...
  • AliviaJoco
  • Visitor
  • 3957 Views
  • 5 replies
  • 0 likes
  • 3957 Views
  • 5 replies
  • 0 likes

Invited guest signing into Duo

PlanPremium DuoUSA My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into mine, but that doesn’t give him DUO access and prevents me from usi...

  • Visitor
  • Plan Premium Duo USA   My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into min...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

New phone won't update playlists

I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my playlists created on my previous phone. Need help ple...

  • Visitor
  • I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my pl...
  • noahaarthur
  • Newbie
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer...
  • msd_qusyairi
  • Casual Listener
  • 3568 Views
  • 35 replies
  • 7 likes
  • Account
    Other
  • 3568 Views
  • 35 replies
  • 7 likes

Can't find password reset and Gmail associated with account not found

My Question or IssueI just got a free trial for the Premium subscription and I'm trying to log in on another phone. The problem is is that I forgot the password to the Gmail that's associated with my Spotify account. I tried to reset the password, bu...

  • Visitor
  •     My Question or Issue I just got a free trial for the Premium subscription and I'm trying to log in on another phone. The problem is is that I forgot the password to the Gmail that's ...
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

I have signed up for a premium duo account but the app on my phone doesnt s

signed up for premium duo, but my iphone app seems to think i only have the free version. cannot shuffle playlists.

  • Visitor
  • signed up for premium duo, but my iphone app seems to think i only have the free version. cannot shuffle playlists.
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

I don't have a artist account and my music got mixed with another artist? how can i fix this?

Please help me, i do not know what to do. i just want to get an artist account but now i cannot since my music is mixed up with some random artist.

  • Visitor
  • Please help me, i do not know what to do. i just want to get an artist account but now i cannot since my music is mixed up with some random artist.
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 114 Views
  • 1 replies
  • 0 likes

cant log in to Spotify

PlanPremiumCountryUKDeviceiPhone 13 proOperating SystemiOS 17 My Question or IssueI can't log into my spotify which is linked to my google account. Whenever i try it says incorrect username or password. I have tried changing the password or logging i...

  • Visitor
  • Plan Premium Country UK Device iPhone 13 pro Operating System iOS 17   My Question or Issue I can't log into my spotify which is linked to my google account. Whenever i try it says inc...
  • TanyaS
  • Rising Star 4
  • 364 Views
  • 1 replies
  • 0 likes
  • Login
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Newbie
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • Elena
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution showing email and password is incorrect.

can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case for my main account.

  • Visitor
  • can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case...
  • Elena
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restoring my Spotify

I have a premium account and have been accessing my Spotify account very well but I now just got a new phone. I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account

  • Visitor
  • I have a premium account and have been accessing my Spotify account very well but I now just got a new phone.  I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account 
  • Maria
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remember my email but I remember my ID

Hi Today I had been logged out of my account automatically for some reason. When trying to log back in it says that the password is incorrect when that is not true. Nevertheless, I can't remember the email linked to my account but I do know my spotif...

  • Visitor
  • Hi   Today I had been logged out of my account automatically for some reason. When trying to log back in it says that the password is incorrect when that is not true.   Nevertheless, I ...
  • Maria
  • Moderator
  • 273 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Security
  • 273 Views
  • 4 replies
  • 1 likes

Missing account

PlanFreeCountryUnited KingdomDeviceAll, including websiteOperating SystemN/A My Question or IssueMy friend has had a free account for a couple of months. However, they were randomly logged out of the app. They had issues logging back in so followed t...

  • Visitor
  •   Plan Free Country United Kingdom Device All, including website Operating System N/A   My Question or Issue My friend has had a free account for a couple of months. However, the...
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 128 Views
  • 1 replies
  • 0 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

  • Visitor
  • Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

  • Visitor
  • Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.  ...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to Google Nest Mini

I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own).I have:1. Rebooted the Nest Mini2. Unlinked/relinked my Spotif...

  • Casual Listener
  • I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own). I have: ...
  • gawyndragonspawn
  • Casual Listener
  • 379 Views
  • 5 replies
  • 0 likes
  • 379 Views
  • 5 replies
  • 0 likes