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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232474 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232474 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12509 Views
  • 6 replies
  • 11 likes
  • Security
  • 12509 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526785 Views
  • 987 replies
  • 113 likes
  • Account
  • 526785 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127643 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127643 Views
  • 74 replies
  • 12 likes

Unable to change country

PlanPremiumCountryUnited StatesDeviceiPhone 14 ProOperating SystemiOS 18.1.1Question or IssueI want to change my country from US to India. I created my Spotify account when I was living in the US, however, I don't live there anymore, so I don't want ...

  • Visitor
  • Plan Premium Country United States Device iPhone 14 Pro Operating System iOS 18.1.1 Question or Issue I want to change my country from US to India. I created my Spotify account when I was li...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium on Free Account and Vice Versa

PlanPremiumCountryUSADeviceiPad 8th GenerationOperating SystemiOS 17.7.2 For some context, I have spotify on my iPhone and iPad, my phone’s account has premium, and my tablet doesn’t, and yesterday, before I added my phone account to my tablet’s spot...

  • Casual Listener
  • Plan Premium Country USA Device iPad 8th Generation Operating System iOS 17.7.2   For some context, I have spotify on my iPhone and iPad, my phone’s account has premium, and my tablet d...
  • kitart28
  • Casual Listener
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Artist & Regular Account

Hello. I have a verified Spotify artist account. On the website in my Audience section it shows me "65 followers" when the "All time" is checked. However, I was just on the regular Spotify app, and I noticed it appears I may have two accounts? Two di...

  • Casual Listener
  • Hello. I have a verified Spotify artist account. On the website in my Audience section it shows me "65 followers" when the "All time" is checked.  However, I was just on the regular Spotify app...
  • SHDRmusic
  • Casual Listener
  • 19416 Views
  • 9 replies
  • 0 likes
  • Account
  • 19416 Views
  • 9 replies
  • 0 likes

Superuser Contribution Login failed on mobile

Hi, I'm having a similar problem. spotify used to run well on my mobile, but then it started to behave in a weird way, like not playing my downloads any more and showing a different user name than mine, so I reinstalled the application. Now it won't ...

  • Newbie
  • Hi, I'm having a similar problem. spotify used to run well on my mobile, but then it started to behave in a weird way, like not playing my downloads any more and showing a different user name than mi...
  • Eni
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Can’t find my account

My Question or IssueI have 3 mail-adresses and lost my password, I don’t know wich I used to my premium. When I tried every three adresses I started new accounts. Noe I pay for one I can’t find. How can I find my old accounts that I pay for?

  • Newbie
  •   My Question or Issue I have 3 mail-adresses and lost my password, I don’t know wich I used to my premium. When I tried every three adresses I started new accounts. Noe I pay for one I can’t ...
  • Jose_M
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

PSN spotify to Android Spotify

Started Spotify on PSN. I want to upgrade but its only possible on the website and not from app in PSN. Now I want to use that exact account on Android. I installed the app on Android, I used the email adress from PSN, but the account is new and not ...

  • Visitor
  • Started Spotify on PSN. I want to upgrade but its only possible on the website and not from app in PSN. Now I want to use that exact account on Android. I installed the app on Android, I used the ema...
  • Jose_M
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login, email already in use but, can't reset the password

CountryItalyDevicedekstop, chrome web browserOperating SystemWindows 10My Question or IssueA few months ago Ii tried to install spotify with dekstop installer, but I had a problem with the firewall of the antivirus, i tried to turn it off and loggin,...

  • Visitor
  • Country Italy Device dekstop, chrome web browser Operating System Windows 10 My Question or Issue A few months ago Ii tried to install spotify with dekstop installer, but I had a problem with ...
  • Mapstein
  • Visitor
  • 7841 Views
  • 18 replies
  • 0 likes
  • Account
    Login
  • 7841 Views
  • 18 replies
  • 0 likes

How to get liked songs from old unpaid account

I had my original south African account but then went to USA for seasonal work and got a American number, created a new account with same email thinking that it would link them but never did.Now I'm in new zealand permanently with a new phone, I have...

  • Visitor
  • I had my original south African account but then went to USA for seasonal work and got a American number, created a new account with same email thinking that it would link them but never did. Now I'...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

can't join family plan

12 months cooling period

  • Visitor
  • 12 months cooling period
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Account password can’t be reset/no account found

PlanPremium DuoCountryUSDeviceiPhone My Question or IssueI have been messaging with the chat support and email support about this issue but i’m curious to see if it’s happened to anybody else/what the resolution was. I am the primary account with pre...

  • Newbie
  •   Plan Premium Duo Country US Device iPhone   My Question or Issue I have been messaging with the chat support and email support about this issue but i’m curious to see if it’s hap...
  • C-Criminalz
  • Newbie
  • 394 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 394 Views
  • 2 replies
  • 1 likes

Unrecoverable account?

PlanFreeCountryDenmarkDeviceSGS10S and PCOperating SystemAndroid 12/Windows 10 (22H2 - 19045.4412) My Question or IssueIssue:Can't login to my account.Trying to login via email/pw = "this email and password combination is incorrect".Trying to login v...

  • Newbie
  • Plan Free Country Denmark Device SGS10S and PC Operating System Android 12/Windows 10 (22H2 - 19045.4412)   My Question or Issue Issue: Can't login to my account. Trying to login v...
  • Alibongoyeah
  • Visitor
  • 369 Views
  • 2 replies
  • 0 likes
  • Login
  • 369 Views
  • 2 replies
  • 0 likes

Descargar musica

Hola a tod@s Tengo un tema con mi cuenta para descargar musica en mis dispositivos, dice que no se puede porque excedí el límite permitido.... Pero al entrar a la cuenta no se tiene dispositivos activos.. Solamente cuento 3 dispositivos activos de 5 ...

Screenshot_20250215-194636.png
  • Casual Listener
  • Hola a tod@s   Tengo un tema con mi cuenta para descargar musica en mis dispositivos, dice que no se puede porque excedí el límite permitido.... Pero al entrar a la cuenta no se tiene disposit...
  • Anyk17
  • Spotify Star
  • 1592 Views
  • 3 replies
  • 0 likes
  • 1592 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution No remove option on the family plan

Hi,I would like to remove someone from my family plan however when I go to manage the family plan (I am the administrator) the only option I get is to change the family member. I don't want anyone on my plan anymore. Help!Thanks!B

  • Casual Listener
  • Hi, I would like to remove someone from my family plan however when I go to manage the family plan (I am the administrator) the only option I get is to change the family member. I don't want anyone ...
  • lebriajr
  • Visitor
  • 11401 Views
  • 11 replies
  • 0 likes
  • Account
  • 11401 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Playlist sorting on mobile

I have no option to manually sort playlists, only the five(Alphabetical, creator, Recently played, Recently added and most recent)This is across all mobile devices(iOS both ipad/phone and main android phone)This used to be a feature, i have friends w...

  • Casual Listener
  • I have no option to manually sort playlists, only the five(Alphabetical, creator, Recently played, Recently added and most recent) This is across all mobile devices(iOS both ipad/phone and main andr...
  • Natalaaa47
  • Visitor
  • 703 Views
  • 7 replies
  • 0 likes
  • 703 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't log into Spotify mobile app because it says I'm offline

PlanFree CountryNigeria DeviceGionee S11 lite (Android) My Question or IssueI am unable to log in the Spotify mobile app. After each failed attempt I get the error message that says I'm offline. I have tried logging in through Facebook, using my user...

  • Casual Listener
  • Plan Free   Country Nigeria   Device Gionee S11 lite (Android)    My Question or Issue I am unable to log in the Spotify mobile app. After each failed attempt I get the ...
  • Not applicable
  • 23306 Views
  • 31 replies
  • 1 likes
  • Login
  • 23306 Views
  • 31 replies
  • 1 likes

How to stop automatic payments frm my a/c

By mistake I pressed always in one sputify by error. I am 80 yrs not ùsing it. How to stop itin my mobile,

  • Visitor
  • By mistake I pressed always in one sputify by error. I am 80 yrs not ùsing it. How to stop itin my mobile,
  • Sneltoo
  • Casual Listener
  • 14097 Views
  • 3 replies
  • 0 likes
  • 14097 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deactivated Premium Account

5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue). Everything worked great and I got all of the memb...

  • Casual Listener
  • 5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue)...
  • Not applicable
  • 1132 Views
  • 3 replies
  • 0 likes
  • Account
  • 1132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleted account still active

I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. Then I went to check on the account I deleted and i...

  • Visitor
  • I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. ...
  • Not applicable
  • 1090 Views
  • 3 replies
  • 0 likes
  • Account
  • 1090 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Losing Basic Features

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it...

  • Casual Listener
  • It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of ...
  • Jaydennnn
  • Visitor
  • 5335 Views
  • 12 replies
  • 4 likes
  • 5335 Views
  • 12 replies
  • 4 likes

Superuser Contribution Can't change email address because it's already in use?

PlanPremium DuoCountryUnited StatesDevice(iPhone 14 Pro Max, Windows 10 PC)Operating System(Windows 10,iOS) My Question or IssueWhen I signed up for my account originally, I used my work email address. I want to change it over to my personal email ad...

  • Newbie
  • Plan Premium Duo Country United States Device (iPhone 14 Pro Max, Windows 10 PC) Operating System (Windows 10,iOS)   My Question or Issue When I signed up for my account originally, I ...
  • Not applicable
  • 515 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 515 Views
  • 3 replies
  • 0 likes