Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306854 Views
  • 870 replies
  • 98 likes
  • Account
  • 306854 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140339 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140339 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81421 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81421 Views
  • 64 replies
  • 9 likes

keep getting logged out and my password gets reset

about an hour or two after i reset my password again, it'll re-reset my password, not tell me via email or anything, and i'll have to reset it again to keep using spotify. it keeps happening and i've even waited weeks inbetween trying again. i keep h...

  • Visitor
  • about an hour or two after i reset my password again, it'll re-reset my password, not tell me via email or anything, and i'll have to reset it again to keep using spotify. it keeps happening and i've...
  • Rohdot
  • Music Fan
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo premium user keeps being shifted to free

I have a Duo Premium account. We were both connected and system was working fine until for some reason the second user was shifted to free account without asking. I tried deleting the user and sending the invite again but it didn't work.

  • Visitor
  • I have a Duo Premium account. We were both connected and system was working fine until for some reason the second user was shifted to free account without asking. I tried deleting the user and sendin...
  • Vasil
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I reorganize the tracks from my playlist ?

I made a playlist from my personal account. Then Spotify appears as collaborator and I can't change playlists track order anymore. Does anyone know why and how could I fix that?

  • Visitor
  • I made a playlist from my personal account. Then Spotify appears as collaborator and I can't change playlists track order anymore. Does anyone know why and how could I fix that?
  • Vasil
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por tratar de cambiar la forma de cobro se me cambio de plan familiar a plan individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,o Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,o Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 767 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 767 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in using my facebook - My only way to log in to my account

PlanPremiumCountryAustralia DeviceiPhone, Mac, PCOperating System(iOS, Windows 10) My Question or IssueI was logged out of all my devices and I can no longer use facebook to log in which was the only way I had to log into my accountWhen I try to sign...

  • Casual Listener
  •   Plan Premium Country Australia     Device iPhone, Mac, PC Operating System (iOS, Windows 10)   My Question or Issue I was logged out of all my devices and I can no ...
  • Eni
  • Moderator
  • 180 Views
  • 3 replies
  • 0 likes
  • Login
  • 180 Views
  • 3 replies
  • 0 likes

songs won't play and my Spotify is always offline

songs won't play and my Spotify is always offlineAnd I've also updated and reinstalled, but nothing has changed

  • Visitor
  • songs won't play and my Spotify is always offline And I've also updated and reinstalled, but nothing has changed
  • geovanebento
  • Rising Star 3
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution I purchased Premium via computer, but it doesn’t upgrade on my iPhone

I purchased Premium via my home computer. I have a 30 day trial. I already have Spotify free on my iPhone, but the Premium upgrade doesn’t work

  • Visitor
  • I purchased Premium via my home computer. I have a 30 day trial. I already have Spotify free on my iPhone, but the Premium upgrade doesn’t work
  • Joan
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to take a premium abo but the app don't see that I change my country

I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work

  • Visitor
  • I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work
  • MihailY
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesion con facebook

Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal". Ya intente en varias computadoras y no puedo ent...

  • Visitor
  • Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal...
  • Alex
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Pago o plano e começou a aparecer propagandas

Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular

  • Visitor
  • Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 4 replies
  • 0 likes
  • 111 Views
  • 4 replies
  • 0 likes

Superuser Contribution Question about my Spotify UK Account

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There,I was looking through my oldest spotify playlist today and a question popped into my he...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There...
  • abhirabhyankar
  • Casual Listener
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 162 Views
  • 3 replies
  • 0 likes

Duo membership one account keeps logging/locked out frequently

Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.

  • Visitor
  • Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.
  • _乃卂乃ㄚ乇匚卄ㄖ0
  • Roadie
  • 102 Views
  • 1 replies
  • 1 likes
  • 102 Views
  • 1 replies
  • 1 likes

Superuser Contribution New Spotify duo subscription issues

Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, and his account is working. When I click "update pay...

  • Newbie
  • Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, a...
  • Alex
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 88 Views
  • 1 replies
  • 0 likes

How do I switch from Spotify Premium to Spotify Free

My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?

  • Visitor
  • My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?
  • kaworu_bloodpaw
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Land lässt sich nicht ändern

CountryDE/GERDeviceanyOperating Systemany My Question or IssueMeine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profileinstellung.Ich habe mein niederländisches Konto eingetragen, weil es me...

  • Visitor
  • Country DE/GER Device any Operating System any   My Question or Issue Meine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profil...
  • Bella19999
  • Casual Listener
  • 7691 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 7691 Views
  • 3 replies
  • 0 likes

I can't login, something went wrong shows and nothing helps

PlanFamily PremiumCountryUKDeviceHuawei P30Operating System Android My Question or IssueA message "something went wrong" shows when I try to login. I reinstalled the app, it didn't work. I tried from a browser without success as well. Please help, my...

  • Visitor
  • Plan Family Premium Country UK Device Huawei P30 Operating System  Android    My Question or Issue A message "something went wrong" shows when I try to login. I reinstalled t...
  • geovanebento
  • Rising Star 3
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 266 Views
  • 1 replies
  • 0 likes