Help Wizard

Step 1


Monthly listeners are not updating.

Monthly listeners are not updating.

I am getting streams on my song, but the monthly listeners and streams are not updating.

The song went live yesterday morning around 10 AM Central Time. The stats should have been updated by now, to my understanding.

support seemed to be very untrained because they told me that monthly listeners would only update after 28 days!!  

I really need help because I have business deals riding on this and we expected things to update and work correctly. 

on my other artist profile, it seemed like monthly listeners were actually updating instantly. 
1 Reply

Hi there @claz33,

Thanks for posting in our Community!

I get that you need some more information on your artistic profile in Spotify. As a public forum we here specialize in helping folks use the actual streaming app and we're not able to help with questions regarding internal stats on your artistic profile. I'm not sure which support staff have you already contacted, but please reach out to our specialize Artist Support folks here, who are there to help especially artists.


Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Kiril Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts