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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 138233 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 138233 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10116 Views
  • 3 replies
  • 9 likes
  • Security
  • 10116 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499949 Views
  • 982 replies
  • 112 likes
  • Account
  • 499949 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123159 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123159 Views
  • 72 replies
  • 12 likes

Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...
  • edsmall81
  • Newbie
  • 138233 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 138233 Views
  • 163 replies
  • 11 likes

Superuser Contribution Why does Spotify keep resetting my password?

PlanFreeCountryGermany In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcasts. But like every 1 or 2 weeks Spotify keeps resetting my passwor...

  • Newbie
  • Plan Free Country Germany   In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcas...
  • TheRealQuix
  • Newbie
  • 12484 Views
  • 32 replies
  • 2 likes
  • Login
  • 12484 Views
  • 32 replies
  • 2 likes

How do I unblock someone who blocked me?

We would both like to unblock each other but we can not find each other's profile.

  • Casual Listener
  • We would both like to unblock each other but we can not find each other's profile.
  • Si11y1i11y
  • Casual Listener
  • 309 Views
  • 3 replies
  • 1 likes
  • 309 Views
  • 3 replies
  • 1 likes

Changement d'adresse mail

PlanGratuitPaysFranceAppareilPCSystème d’exploitationWindows 10 Ma question ou mon problèmeLorsque je souhaite changer d’adresse mail, une erreur se produit systématiquement, aidez moi svp

  • Casual Listener
  •   Plan Gratuit Pays France Appareil PC Système d’exploitation Windows 10   Ma question ou mon problème Lorsque je souhaite changer d’adresse mail, une erreur se produit systémati...
  • Shinkū5542
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Security
  • 307 Views
  • 2 replies
  • 0 likes

Solved!! Idea: Radio where you can choose ratio of new music and saved

Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype.Anyways, there should be a slider where we can choose how much of a ratio of new music-saved music we have on a radio station, I always have t...

  • Casual Listener
  • Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype. Anyways, there should be a slider where we can choose how much of a ratio of new music-sa...
  • bighead4
  • Casual Listener
  • 544 Views
  • 3 replies
  • 1 likes
  • Other
  • 544 Views
  • 3 replies
  • 1 likes

Superuser Contribution We can't process your payment

PlanFree/PremiumCountrySpainDeviceiPhone 11 Pro Max and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have received an email saying you can't process my payment: "We can't process your payment. We're having some trou...

  • Casual Listener
  • Plan Free/Premium Country Spain Device iPhone 11 Pro Max and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have received an email saying you...
  • osmanuel37
  • Visitor
  • 4194 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 4194 Views
  • 4 replies
  • 0 likes

Can’t sign in to an account and restore it

Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restore it, Spotify says this email is not connected to a...

  • Newbie
  • Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restor...
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 142 Views
  • 1 replies
  • 0 likes

Can't login with email

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email is already taken. How can I solve this problem?

  • Newbie
  • I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email ...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Login
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stop playing suggested songs

I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, which was a suggested song. I figured if I just skippe...

  • Casual Listener
  • I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, whi...
  • Not applicable
  • 239950 Views
  • 32 replies
  • 15 likes
  • 239950 Views
  • 32 replies
  • 15 likes

Superuser Contribution Unable to create new account or access old account.

Free.Country USA. My Question or IssueI created an account a long time ago and also had an account on anchor.fm a long time ago. I'm trying to access the podcast that I set-up on anchor.fm by logging into my spotify account. Here's the issue, when I ...

  • Visitor
  • Free. Country USA.   My Question or Issue I created an account a long time ago and also had an account on anchor.fm a long time ago.   I'm trying to access the podcast that I set-up o...
  • Joan
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 197 Views
  • 1 replies
  • 0 likes

Account Classification

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy am I given a "Free" account classification when my Paypal account is being charged $19.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why am ...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make profile private

When I click on a podcast and try to comment a blurb comes up telling me that if my profile is not private you will post my name and lots of other junk. So how do I make my profile PERMANENTLY private. I am NOT talking about making a playlist private...

  • Regular
  • When I click on a podcast and try to comment a blurb comes up telling me that if my profile is not private you will post my name and lots of other junk. So how do I make my profile PERMANENTLY priva...
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Won't Accept Credit Card Information

I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration dat...

  • Newbie
  • I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more...
  • Kevthekillerq
  • Casual Listener
  • 137131 Views
  • 81 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 137131 Views
  • 81 replies
  • 9 likes

Can not get SPOTIFY on my phone. Its on computer but songs stop.

Card cancelled. Have just renewed but now its not on my phone. Also on the computer the song stops after a few seconds.Pat Walsh, Claremorris, Mayo , Ireland

  • Visitor
  • Card cancelled. Have just renewed but now its not on my phone. Also on the computer the song stops after a few seconds. Pat Walsh, Claremorris, Mayo , Ireland
  • Billy-J
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Moved to new country can't change location

PlanFamilyCountryWas Norway, Now South AfricaDeviceIphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I have moved from Norway to South Africa and i'm not able to change location to South Africa. I have updated my pa...

  • Casual Listener
  • Plan Family Country Was Norway, Now South Africa Device Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I have moved from Norway ...
  • yeahpeanut
  • Casual Listener
  • 198 Views
  • 5 replies
  • 0 likes
  • Account
  • 198 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify auto playing music and volume gets turned down to 0

This tittle may seem like this is not a account issue but please read the whole thing first (._.)After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minutes) on my windows desktop client AND mac, spotify vol...

  • Regular
  • This tittle may seem like this is not a account issue but please read the whole thing first (._.) After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minut...
  • Dessi
  • Moderator
  • 678 Views
  • 13 replies
  • 1 likes
  • Account
    Other
    Security
  • 678 Views
  • 13 replies
  • 1 likes

Old Band Member Has Access to Current Band's Spotify

PlanPremiumCountryUnited States My band's co-founder, who uploaded all of our albums to Spotify, has had a bad falling out and is acting in a bad manner towards the rest of the band. Everything was uploaded from his Distrokid account, how can I keep ...

  • Visitor
  • Plan Premium Country United States   My band's co-founder, who uploaded all of our albums to Spotify, has had a bad falling out and is acting in a bad manner towards the rest of the band. E...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not receive verification email

Hello, I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing. PlanPremium DeviceWindowsOperating System10 My Question or Issue

  • Casual Listener
  • Hello,   I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing.   Plan Premium   Device Windows Operating System 10 &n...
  • Yordan
  • Moderator
  • 147 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 147 Views
  • 3 replies
  • 0 likes

Ads in Premium during podcasts

PlanPremium individual CountryUKDeviceiPhone 14 ProOperating SystemiOS 18.3.1 My Question or IssueI’m getting ads in my podcasts - definitely signed in to my premium account and have tried logging in and out numerous times. This usually fixes it brie...

  • Casual Listener
  •   Plan Premium individual  Country UK Device iPhone 14 Pro Operating System iOS 18.3.1   My Question or Issue I’m getting ads in my podcasts - definitely signed in to my pre...
  • Maxim
  • Spotify Star
  • 115 Views
  • 3 replies
  • 0 likes
  • Premium
  • 115 Views
  • 3 replies
  • 0 likes