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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Solved!!Superuser Contribution Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • My Question or Issue I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States...
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...

  • Casual Listener
  • Spotify Kids isn't available in the country or region associated with your account.   Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1   I want t...
  • Breakerfall01
  • Visitor
  • 7423 Views
  • 13 replies
  • 7 likes
  • Account
    Other
    Premium
  • 7423 Views
  • 13 replies
  • 7 likes

Solved!!Superuser Contribution Cannot download (Device limit Reached)

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...

  • Casual Listener
  • Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ? Plan Premium  Country Canada Device (IPhone 13 mini) Ope...
  • Not applicable
  • 36584 Views
  • 48 replies
  • 19 likes
  • Account
    Premium
  • 36584 Views
  • 48 replies
  • 19 likes

Concert recommendations emails are for wrong country

PlanPremium FamilyCountryIrelandDeviceNot really relevant but Samsung 24, and PCOperating SystemLatest Android version / Windows 10 My Question or IssueMy account has my location set to Ireland. It has always been set to Ireland, I've never lived any...

  • Casual Listener
  • Plan Premium Family Country Ireland Device Not really relevant but Samsung 24, and PC Operating System Latest Android version / Windows 10   My Question or Issue My account has my loca...
  • Luan
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • Premium
  • 51 Views
  • 1 replies
  • 0 likes

I still can't instal Spotify from appstore

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

  • Visitor
  • I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use
  • Luan
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Micro cuts

PlanPremiumCountrySpain, Greece DevicePíxel 8aOperating SystemAndroid 14 My Question or IssueSpotifySince the last update, it listens with quite annoying micro cuts and even many times it stops completely, but when I look in the application, the time...

  • Visitor
  •   Plan Premium Country Spain, Greece    Device Píxel 8a Operating System Android 14   My Question or Issue Spotify Since the last update, it listens with quite anno...
  • Luan
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • Premium
  • 53 Views
  • 1 replies
  • 0 likes

Can‘t access my liked playlist with spotify free

If I want to play my liked songs it doesnt work because it says that I need to upgrade to premium but i just wanna listen to my liked playlist, why is this happening?

  • Visitor
  • If I want to play my liked songs it doesnt work because it says that I need to upgrade to premium but i just wanna listen to my liked playlist, why is this happening?
  • Billy-J
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

no puedo recuperar la contraseña de inicio de sesión

no puedo recuperar la contraseña de una cuenta asociada a un plan familiar porque no llega el correo de recuperación

  • Visitor
  • no puedo recuperar la contraseña de una cuenta asociada a un plan familiar porque no llega el correo de recuperación
  • Billy-J
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

change plan manager

PlanPremium FamilyCountryUSDeviceiphone 14Operating SystemioS My Question or IssueI am no longer needing Spotify but my son would like to continue using it and paying for it. I am the plan manager, and I have changed from a family plan to a single pl...

  • Visitor
  • Plan Premium Family Country US Device iphone 14 Operating System ioS   My Question or Issue I am no longer needing Spotify but my son would like to continue using it and paying for it....
  • Billy-J
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • Account
  • 49 Views
  • 1 replies
  • 0 likes

I have the Family Prem but when I add a new member it says the address is wrong

PlanPremium FamilyCountry - I chose US, pay in USD but my home is located in Brazil. Deviceiphone/ipadsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI opened the family plan but NO one has been able to join because it do...

  • Casual Listener
  • Plan Premium Family Country - I chose US, pay in USD but my home is located in Brazil.     Device iphone/ipads Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nb...
  • Billy-J
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • Account
  • 44 Views
  • 1 replies
  • 0 likes

My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • Billy-J
  • Spotify Star
  • 248 Views
  • 3 replies
  • 1 likes
  • 248 Views
  • 3 replies
  • 1 likes

Behindertenrabatt

Hallo Spotifyteam,Ich wollte mal fragen ob es wie z.B. bei andern Tarif Anbietern einen Rabatt für Schwerbehinderte gibt, der denn preislich mit dem von Studenten gleich zu setzen ist?Mfg

  • Casual Listener
  • Hallo Spotifyteam, Ich wollte mal fragen ob es wie z.B. bei andern Tarif Anbietern einen Rabatt für Schwerbehinderte gibt, der denn preislich mit dem von Studenten gleich zu setzen ist? Mfg
  • gpo5du061k3xazjnrnwb
  • Casual Listener
  • 4811 Views
  • 4 replies
  • 8 likes
  • Account
    Premium
    Subscription
  • 4811 Views
  • 4 replies
  • 8 likes

The country is not changing

Hello my country is showing turkey. İ have family members taht their country is showing cyprus. They write same adres with me but the app give warning that we have to be at the same adres i try to change my and them country but app dont give me permi...

  • Visitor
  • Hello my country is showing turkey. İ have family members taht their country is showing cyprus. They write same adres with me but the app give warning that we have to be at the same adres i try to c...
  • Maxim
  • Spotify Star
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe recently posted a sermon podcast, but under show title its posting our sermon title and fo...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We rece...
  • OscarDC
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • Account
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution i upgraded to prime on my mobile phone with payment details

I agreed to try the 1 month trial for prime, and get it on my mobile phone and Alexa but when I try to get prime on my pc it wants me to open another payment agreement.TJ

  • Visitor
  • I agreed to try the 1 month trial for prime, and get it on my mobile phone and Alexa but when I try to get prime on my pc it wants me to open another payment agreement. TJ
  • Ivelina
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution family member can't log in to existing account

Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being received at either the administrators of family members ema...

  • Newbie
  • Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being receiv...
  • Vasil
  • Moderator
  • 182 Views
  • 3 replies
  • 0 likes
  • 182 Views
  • 3 replies
  • 0 likes

I’m beginning to get tired waiting for this AI DJ to get to my country

PlanPremiumCountryIsraelOperating System(iOS.) My Question or IssueI have bee a premium member for yearsand since the release of DJ AII have been patiently waiting for it with each new update. I DO NOT understand WHY you would release it gradually to...

  • Roadie
  •   Plan Premium Country Israel Operating System (iOS.)   My Question or Issue I have bee a premium member for years and since the release of DJ AI I have been patiently waiting fo...
  • Klayhamn
  • Visitor
  • 1017 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1017 Views
  • 4 replies
  • 0 likes

I've lost my account

I've recently lost access to my email linked to my Spotify account and have for some reason been logged out and I don't know my password, I'm only logged into the account on my Ps5 PSN account and I'm unsure of what to do as I can't figure out how to...

  • Casual Listener
  • I've recently lost access to my email linked to my Spotify account and have for some reason been logged out and I don't know my password, I'm only logged into the account on my Ps5 PSN account and I'...
  • PerformerDZR
  • Visitor
  • 97 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 97 Views
  • 2 replies
  • 0 likes