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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420084 Views
  • 965 replies
  • 108 likes
  • Account
  • 420084 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185801 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185801 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103234 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103234 Views
  • 69 replies
  • 10 likes

Superuser Contribution Unable to find my account

I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert. I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email / google accounts. ThanksDenise

  • Visitor
  • I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert.   I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email /...
  • Ivelina
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss of account when signing up for Premium.

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryMozambiqueDevice(iPhone 13, Operating System(iOS 13) My Question or IssueHow can I retrieve what was on my previo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Mozambique Device (iPhone 13,  Operating ...
  • Joan
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • Premium
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • Yordan
  • Moderator
  • 3607 Views
  • 17 replies
  • 7 likes
  • Other
    Premium
    Subscription
  • 3607 Views
  • 17 replies
  • 7 likes

Superuser Contribution How many devices can I run Spotify on with my premium individual account?

How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time?

  • Visitor
  • How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time? 
  • Ivelina
  • Moderator
  • 19377 Views
  • 7 replies
  • 0 likes
  • 19377 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify says payment failed, but got charged

Hey, I just got an email that says my monthly payment for Premium was unsuccessful, although on that very moment I've got the mail, also got the notification that my card was charged with EUR 2.49. My profile also says that it was unsuccessful, and w...

  • Newbie
  • Hey, I just got an email that says my monthly payment for Premium was unsuccessful, although on that very moment I've got the mail, also got the notification that my card was charged with EUR 2.49. M...
  • Not applicable
  • 1286 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1286 Views
  • 8 replies
  • 0 likes

O can't find my name in duo plan

I stay at duo plan with my wife, but i can't find my name when acess the Spotify

  • Visitor
  • I stay at duo plan with my wife, but i can't find my name when acess the Spotify
  • Luan
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Can't login

Right, here's the issue: Basically, I have like 2 or 3 spotify accounts for some reason, don't know why I made that many, but I did. Only one of the accounts uses the correct email, the others don't. Because the account I mainly use was connected to ...

  • Visitor
  • Right, here's the issue:   Basically, I have like 2 or 3 spotify accounts for some reason, don't know why I made that many, but I did. Only one of the accounts uses the correct email, the othe...
  • Luan
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 84 Views
  • 1 replies
  • 0 likes

How can I change my email if i logged in with my school one but is disabled

I made my first Spotify account on my school computer using my school email and now that school is over my email account got disabled and I lost my account since I forgot to change the school email to my phone’s email. Please help me get my account b...

  • Visitor
  • I made my first Spotify account on my school computer using my school email and now that school is over my email account got disabled and I lost my account since I forgot to change the school email t...
  • AdamDam
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 152886 Views
  • 124 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 152886 Views
  • 124 replies
  • 7 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • fate_w3aver
  • Visitor
  • 91642 Views
  • 76 replies
  • 37 likes
  • Account
    Login
    Security
  • 91642 Views
  • 76 replies
  • 37 likes

How can I log someone else out of my account?

A few weeks ago I was over at a friend's house and I logged into my Spotify account on her computer to play her a song we had been talking about. Unfortunately, I forgot to log out of my spotify account when I left. The thing is, this friend has VERY...

  • Visitor
  • A few weeks ago I was over at a friend's house and I logged into my Spotify account on her computer to play her a song we had been talking about.  Unfortunately, I forgot to log out of my spotif...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Security
  • 80 Views
  • 1 replies
  • 0 likes

Need help with duo plan

I thought two people could use the same account and listen same time. I wasn’t aware that it had to be two separate accounts for a duo plan.Would my partner be able to still listen to my saved music same time as me instead of creating another account...

  • Visitor
  • I thought two people could use the same account and listen same time. I wasn’t aware that it had to be two separate accounts for a duo plan. Would my partner be able to still listen to my saved musi...
  • Luan
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Form 889 for Pcard Purchases

PlanPremiumCountryJapanDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to find out if there is currently an available form 889 pdf.

  • Casual Listener
  • Plan Premium Country Japan Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying t...
  • impulsejr
  • Casual Listener
  • 94 Views
  • 2 replies
  • 0 likes
  • Premium
  • 94 Views
  • 2 replies
  • 0 likes

I can't change my email

When I try to change my email it says that I should try again. I'm trying for a few hours. I can't log into my previous email because someone hacked it

  • Visitor
  • When I try to change my email it says that I should try again. I'm trying for a few hours. I can't log into my previous email because someone hacked it
  • Jose_M
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Can't redeem gift card even though I have Premium Individual account

Plan: Premium IndividualCountry: USA (card purchased in USA) DeviceDoesn't honor gift card even when entering from Spotify.com/redeem on different devices (iPhone, PC, Macbook) My Question or IssueFollowed directions on the gift card. Read the troubl...

Shay_0-1690061044101.png
  • Regular
  • Plan:   Premium Individual Country:   USA (card purchased in USA)   Device Doesn't honor gift card even when entering from Spotify.com/redeem on different devices (iPhone, PC,...
  • 31nshpctrbml2sahfzxu
  • Visitor
  • 2508 Views
  • 12 replies
  • 4 likes
  • Account
  • 2508 Views
  • 12 replies
  • 4 likes

Solved!! Accessing Spotify in Somalia

Hi everyone,As you know, Spotify has been officially available in most African countries since 2021. Unfortunately, Somalia is still not on the list of supported countries. I've been using Spotify for the past five years, and I've always dreamed of u...

katarighe_0-1717836451293.png
  • Regular
  • Hi everyone, As you know, Spotify has been officially available in most African countries since 2021. Unfortunately, Somalia is still not on the list of supported countries. I've been using Spot...
  • Luan
  • Spotify Star
  • 161 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 161 Views
  • 4 replies
  • 0 likes

I can not set up my duo account as my address is not on my profile

I have paid for the duo account, however I can not set up my wife as the system does not recognise my address and in my profile I do not have my address listed

  • Visitor
  • I have paid for the duo account, however I can not set up my wife as the system does not recognise my address and in my profile I do not have my address listed
  • Luan
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Solved!! Klarna: No Bills recieved

Hello Community, I choose Klarna as my Payment method. The Problem is that I'm not recieving any e-mails from Klarna, when I want to have access to my Bills.As a result, my Spotify Account was canceled and now I can't order a new one because I've got...

  • Newbie
  • Hello Community,   I choose Klarna as my Payment method. The Problem is that I'm not recieving any e-mails from Klarna, when I want to have access to my Bills. As a result, my Spotify Account...
  • AuthorLily1
  • Newbie
  • 1189 Views
  • 2 replies
  • 1 likes
  • Payment
  • 1189 Views
  • 2 replies
  • 1 likes

Need to disconnect facebook log in and add gmail account as sole log in

I think I created the account under my facebook user but I need to remove facebook and add a personal email. The email in question I already use it for billing. Is there a way I can completely change my log in to the personal email

  • Visitor
  • I think I created the account under my facebook user but I need to remove facebook and add a personal email. The email in question I already use it for billing. Is there a way I can completely change...
  • Billy-J
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution discover weekly often repeating same songs

i used to love my "discover weekly" playlist. I found very good music. recently, I have noticed it often contains songs that are already on some other playlist of mine or that I already know (and listened to them on Spotify)besides that, it is also s...

  • Roadie
  • i used to love my "discover weekly" playlist. I found very good music.   recently, I have noticed it often contains songs that are already on some other playlist of mine or that I already know...
  • fedenrico
  • Roadie
  • 7320 Views
  • 27 replies
  • 14 likes
  • 7320 Views
  • 27 replies
  • 14 likes