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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83269 Views

29 replies

0 likes

  • 83269 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104227 Views

10 replies

3 likes

Account
Login
  • 104227 Views
  • 10 replies
  • 3 likes

Superuser Contribution My Duo partner can access my messages

PlanPremium duoCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe were exploring Spotify with my duo friend and it suprised us she can easily shift to my.own...

Casual Listener

Plan Premium duo Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We were ...

Sueeek

Casual Listener

82 Views

2 replies

0 likes

Premium
  • 82 Views
  • 2 replies
  • 0 likes

Saved episodes

When i try to save an episode, it shows me that i have a total of 47 saved episodes but when i go to the episode folder, it shows only 8, no none of them have been deleted because i just found another one of my old saved episodes that wasnt showing a...

Visitor

When i try to save an episode, it shows me that i have a total of 47 saved episodes but when i go to the episode folder, it shows only 8, no none of them have been deleted because i just found anothe...

Billy-J

Spotify Star

35 Views

1 replies

0 likes

  • 35 Views
  • 1 replies
  • 0 likes

Can't create an account - VPN/proxy message

Trying to create a free account and I keep getting the "VPN or proxy" detected red screen. Here's what I have done: Rebooted my router and then the PC.Disabled my VPN client and shut down the VPN service.Checked to see that Windows has no proxies set...

Regular

Trying to create a free account and I keep getting the "VPN or proxy" detected red screen.   Here's what I have done:   Rebooted my router and then the PC. Disabled my VPN client an...

Billy-J

Spotify Star

707 Views

13 replies

0 likes

Account
  • 707 Views
  • 13 replies
  • 0 likes

can not log in?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

25 Views

1 replies

0 likes

Login
  • 25 Views
  • 1 replies
  • 0 likes

Solved!! Spotify suggestions in their playlists, how to remove genre?

I personally used to like to go to these suggested playlists like "Discover Weekly", "Daily Mix #" and "Release Radar". I like new music but I made the mistake of liking a "religious" song, just once, and now all those suggestions are more religious ...

Visitor

I personally used to like to go to these suggested playlists like "Discover Weekly", "Daily Mix #" and "Release Radar". I like new music but I made the mistake of liking a "religious" song, just once...

JLB72

Visitor

17383 Views

6 replies

4 likes

Other
  • 17383 Views
  • 6 replies
  • 4 likes

Superuser Contribution Messages Dissapeared

PlanPremiumCountryHKMy Question or IssueI had a free account that has used premium before, and while my account was on its free plan i could use messages normally. Last week I used a spotify premium giftcard and got back into a premium plan, but now ...

Visitor

Plan Premium Country HK My Question or Issue I had a free account that has used premium before, and while my account was on its free plan i could use messages normally. Last week I used a spotif...

mubashirr7

Newbie

3149 Views

2 replies

0 likes

Account
  • 3149 Views
  • 2 replies
  • 0 likes

Really starting to dislike Spotify.

Spotify is ridiculously bloated with features and rubbish I don't need, I'm rapidly tiring of the stupid, unwanted "suggestions" it makes, this morning my "title" here has changed to "gig goer". I NEVER NEVER NEVER go to gigs! Pointless, infantile no...

Regular

Spotify is ridiculously bloated with features and rubbish I don't need, I'm rapidly tiring of the stupid, unwanted "suggestions" it makes, this morning my "title" here has changed to "gig goer". I NE...

DullDemon47

Gig Goer

553 Views

5 replies

4 likes

Other
  • 553 Views
  • 5 replies
  • 4 likes

Says i dont have an account

PlanpremiumCountryNorth America/USADeviceIphone 15Operating Systemios26(???) My Question or IssueOkay, so ive had this account for like four years now, and this is the second time its logged me out but now it says i dont have an account linked to tha...

Newbie

Plan premium Country North America/USA Device Iphone 15 Operating System ios26(???)   My Question or Issue Okay, so ive had this account for like four years now, and this is the second...

Amay

Spotify Star

59 Views

1 replies

0 likes

Account
Other
  • 59 Views
  • 1 replies
  • 0 likes

email

how do i change my email if i dont know my password and my email was deactivated a long time ago

Visitor

how do i change my email if i dont know my password and my email was deactivated a long time ago      

Maxim

Spotify Star

20 Views

1 replies

0 likes

Account
Other
  • 20 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot undo switch to managed account

PlanPremiumCountryGermanyDeviceNotebook, iPadOperating SystemWindows11, iPadOS 26 My Question or Issue Hi,I just switched my daughters account to a managed account. Unfortunately only after completing the process I was was made aware of the fact that...

Casual Listener

Plan Premium Country Germany Device Notebook, iPad Operating System Windows11, iPadOS 26   My Question or Issue   Hi, I just switched my daughters account to a managed account. ...

Paula_Vi

Moderator

142 Views

3 replies

0 likes

Account
Premium
  • 142 Views
  • 3 replies
  • 0 likes

Cannot Change EMail Address.

Spotify will not allow a change of email address despite numerous attempts. How is that done?

Visitor

Spotify will not allow a change of email address despite numerous attempts. How is that done?  

Amay

Spotify Star

36 Views

1 replies

0 likes

Account
Login
Security
  • 36 Views
  • 1 replies
  • 0 likes

Superuser Contribution If you cancel duo account,will the other person lose their downloads?

I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i dont Lise everything?

Visitor

I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i ...

TorresN

Visitor

10160 Views

8 replies

0 likes

  • 10160 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

Newbie

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...

jacob_0017

Newbie

58070 Views

19 replies

2 likes

Premium
  • 58070 Views
  • 19 replies
  • 2 likes

Superuser Contribution How do I unblock someone who blocked me?

We would both like to unblock each other but we can not find each other's profile.

Casual Listener

We would both like to unblock each other but we can not find each other's profile.

Aiya2

Visitor

3789 Views

8 replies

1 likes

  • 3789 Views
  • 8 replies
  • 1 likes

Duo account

PlanDuoCountryUk My Question or IssueMy daughter is the 2nd user on my duo plan. She has asked to have the explicit lyrics restrictions switched off. I’m not able to do it in her account as the button option is greyed out. Can anyone help please.

Newbie

Plan Duo Country Uk   My Question or Issue My daughter is the 2nd user on my duo plan.  She has asked to have the explicit lyrics restrictions switched off.  I’m not able to do i...

ribezaz

Spotify Star

36 Views

1 replies

1 likes

Security
  • 36 Views
  • 1 replies
  • 1 likes

Superuser Contribution The old offline/can't login issue.

PlanPremium DeviceSamsung Galaxy S5 Neo My Question or Issue Hey Spotify, I suffer from the almost one year old bug where you can't login after offline mode. When I want to log in it says "You are currently offline, go online to login. (or something ...

Casual Listener

  Plan Premium   Device Samsung Galaxy S5 Neo   My Question or Issue  Hey Spotify, I suffer from the almost one year old bug where you can't login after offline mode. When...

Willski781

Visitor

8003 Views

17 replies

1 likes

Login
Premium
  • 8003 Views
  • 17 replies
  • 1 likes

Superuser Contribution ChatGPT app can’t link to Spotify account

Plan Premiun Free/Premium Country - USA Device - iPhone 15 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - iOS (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ChatGPT app can’t link to Spotify account; this is supp...

Visitor

Plan Premiun Free/Premium Country - USA   Device - iPhone 15 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - iOS (iOS 10, Android Oreo, Windows 10,etc.)...

MihailY

Moderator

6338 Views

22 replies

3 likes

Other
  • 6338 Views
  • 22 replies
  • 3 likes

Superuser Contribution Merge two accounts

I’d like to activate a Premium plan. Over the years I created two accounts: an older one registered with a Hotmail address and a newer one with my Gmail address. I can still access and log into the old account, but I no longer have access to the Hotm...

Visitor

I’d like to activate a Premium plan. Over the years I created two accounts: an older one registered with a Hotmail address and a newer one with my Gmail address. I can still access and log into the o...

Yordan

Moderator

101 Views

3 replies

0 likes

Account
  • 101 Views
  • 3 replies
  • 0 likes