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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Casual Listener
  • 233979 Views
  • 374 replies
  • 22 likes
  • Account
    Free
  • 233979 Views
  • 374 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12569 Views
  • 6 replies
  • 11 likes
  • Security
  • 12569 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526898 Views
  • 988 replies
  • 113 likes
  • Account
  • 526898 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127653 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127653 Views
  • 74 replies
  • 12 likes

WANT TO LISTEN MORE THEN 5 TIME

I need help pleas!!!! i can't listen to my fav music anymore then 5 times!!! Then there cames like an arror that says buy this song or get spotify premuim but i don't want to offcorse. Then that track on my playlist goes invisible and can't play that...

  • Newbie
  • I need help pleas!!!!   i can't listen to my fav music anymore then 5 times!!! Then there cames like an arror that says buy this song or get spotify premuim but i don't want to offcorse....
  • Sam
  • Spotify
  • 574 Views
  • 3 replies
  • 0 likes
  • 574 Views
  • 3 replies
  • 0 likes

Spotify Premium

Hello! I have SPotify premium but I cant use it. im paying for it. what to do?

  • Casual Listener
  • Hello! I have SPotify premium but I cant use it. im paying for it. what to do?
  • Sam
  • Spotify
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes

Please help - customer service not responding and can't use my account for a month now

Over a month ago, my account was hacked into and after a lot of back and forth with customer service, my account was disabled for further investigation. Since May 5th, I haven't heard any updates on my situation and my account continues to be disable...

  • Visitor
  • Over a month ago, my account was hacked into and after a lot of back and forth with customer service, my account was disabled for further investigation. Since May 5th, I haven't heard any updates on ...
  • Sam
  • Spotify
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

Subscription

How come I can't see how much subscribers I have on a playlist? I have a Premium account, but I get emails of new subscribers for a list, but I can't see it on my profile page or somewhere else.... How come?

  • Casual Listener
  • How come I can't see how much subscribers I have on a playlist? I have a Premium account, but I get emails of new subscribers for a list, but I can't see it on my profile page or somewhere else.......
  • Sam
  • Spotify
  • 451 Views
  • 4 replies
  • 0 likes
  • 451 Views
  • 4 replies
  • 0 likes

My friend wants to upgrade to Premium, can't because she's moved to another country

My friend cried out for help yesterday. She has moved from England to Sweden and now wants to upgrade her account from Unlimited to Premium. But for whatever reason, she can't upgrade. She tells me that in order to change her account, she first needs...

  • Newbie
  • My friend cried out for help yesterday. She has moved from England to Sweden and now wants to upgrade her account from Unlimited to Premium.   But for whatever reason, she can't upgrade. She...
  • Sam
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

I was over charged

I signed up for spotify premium today and went to check out my charges on my debit card and I think I was over charged by $1.49 My receipt says I was to be charged $9.99 but when I checked my debit card transaction history it says I was charged $11.4...

  • Casual Listener
  • I signed up for spotify premium today and went to check out my charges on my debit card and I think I was over charged by $1.49 My receipt says I was to be charged $9.99 but when I checked my debit...
  • Sam
  • Spotify
  • 583 Views
  • 4 replies
  • 0 likes
  • 583 Views
  • 4 replies
  • 0 likes

Want to Purchase Premium But Password Isn't Being Accepted

Suggestions? This same thing happened when I cancelled my premium trial a couple months ago.

  • Casual Listener
  • Suggestions? This same thing happened when I cancelled my premium trial a couple months ago.
  • Sam
  • Spotify
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Someone else using my Spotify account.

For a few weeks now I've noticed that someone has been using my spotify account and posting information to my facebook page without my knowledge. When I sign in, my playback is frequently stopped because someone is using my account elsewhere. Can som...

  • Newbie
  • For a few weeks now I've noticed that someone has been using my spotify account and posting information to my facebook page without my knowledge. When I sign in, my playback is frequently stopped bec...
  • Tensor
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Download offline playlist once for two OS

Hi there ! My computer has two OS : Windows 7 and Ubuntu 10.04. I have spotify installed on both, and I would like to have my playlists available offline on both OS. But it seems quite stupid to download them twice when I know that they are already o...

  • Regular
  • Hi there !   My computer has two OS : Windows 7 and Ubuntu 10.04. I have spotify installed on both, and I would like to have my playlists available offline on both OS. But it seems quite stupi...
  • Adrisaboss
  • Regular
  • 807 Views
  • 3 replies
  • 0 likes
  • 807 Views
  • 3 replies
  • 0 likes

Solved!! Scratched away my redeem code

Please can someone help me with the following...I've bought a Spotify €10 gift card today at our local grocery store, problem is, while I was scratching the card to get my code I accidentially scratched away the pincode (redeem code).Please someone h...

  • Casual Listener
  • Please can someone help me with the following... I've bought a Spotify €10 gift card today at our local grocery store, problem is, while I was scratching the card to get my code I accidentially sc...
  • mvanbeem
  • Casual Listener
  • 4792 Views
  • 2 replies
  • 1 likes
  • 4792 Views
  • 2 replies
  • 1 likes

Please help me! I lost all of my playlists

When I logged into spotify using facebook, all of my playlists suddenly disspeared. How can I get them back?

  • Casual Listener
  • When I logged into spotify using facebook, all of my playlists suddenly disspeared. How can I get them back?
  • licenced
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Spotify Premium

hello! Currently I have a free Spotify account but planning to upgrade soon to Spotify Premium. But before I upgrade, I wanted to know how many devices can I connect with my Spotify premium account. I read on faq regarding 3 offline devices can be co...

  • Newbie
  • hello!   Currently I have a free Spotify account but planning to upgrade soon to Spotify Premium. But before I upgrade, I wanted to know how many devices can I connect with my Spotify pre...
  • user-removed
  • Not applicable
  • 1013 Views
  • 1 replies
  • 0 likes
  • 1013 Views
  • 1 replies
  • 0 likes

Playlist gone - no Spotiufy user name how do I disconnect ?

I have tried all the help threads and none of them work for me. I seem to have no Spotify account name, at least one that I can easily find that is tied to my old playlists. Can someone manually delete my new account so I can get to my old playlists ...

  • Casual Listener
  • I have tried all the help threads and none of them work for me.  I seem to have no Spotify account name, at least one that I can easily find that is tied to my old playlists.     C...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Cancel subsciption

Spotify wont accept my facebook password to end my subsciption

  • Newbie
  • Spotify wont accept my facebook password to end my subsciption
  • user-removed
  • Not applicable
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Can not log in!!

Spotify will not let me log in via Facebook! The spotify app has gone off facebook too. I am payin monthly for something I can not use! I have re installed it, re entered my password. Been through ITunes and still no luck!! How do I fix this or cance...

  • Newbie
  • Spotify will not let me log in via Facebook! The spotify app has gone off facebook too. I am payin monthly for something I can not use! I have re installed it, re entered my password. Been through IT...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Spotify playlist transmitted on tv with DLNA

HI I ve got a TV with DLNA system I ve got a DLNA server that allows me to brose my MAC on the TV (movies, music files, pic, even itunes playlist) I'd like to play on my TV my spotify playlist (played on my mac) by DLNA system or other way Could you ...

  • Newbie
  • HI I ve got a TV with DLNA system I ve got a DLNA server that allows me to brose my MAC on the TV (movies, music files, pic, even itunes playlist) I'd like to play on my TV my spotify playlist ...
  • 747 Views
  • 0 replies
  • 1 likes
  • 747 Views
  • 0 replies
  • 1 likes

Lost all my playlists inn my Facebook account!

Hi I am a new spotify user, and was just about to upgrade my spotify. When I logged inn using my facebook account, all of my paylists suddenly disappeared. What do I do to get it back???

  • Casual Listener
  • Hi   I am a new spotify user, and was just about to upgrade my spotify. When I logged inn using my facebook account, all of my paylists suddenly disappeared. What do I do to get it back???
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify list

I accidentally deleted my playlist. is there any way to recover it?

  • Newbie
  • I accidentally deleted my playlist. is there any way to recover it?
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Facebook / Spotify app question

When I go to my page and then activity list (and music) it has only Get Glue & Iheartradio under list for apps. I listen to spotify in iPod & desktop at house. My friends list has Spotify on there along with number of tracks played, top artist,etc. a...

  • Casual Listener
  • When I go to my page and then activity list (and music) it has only Get Glue & Iheartradio under list for apps. I listen to spotify in iPod & desktop at house. My friends list has Spotify on ...
  • Dirrty-Fighter
  • Casual Listener
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! just purchased

Just purchased unlimited but when i go to my app it still says cant play till u join

  • Newbie
  • Just purchased unlimited but when i go to my app it still says cant play till u join
  • Stupify
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes