Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 367 Views
  • 0 replies
  • 6 likes
  • Security
  • 367 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439090 Views
  • 970 replies
  • 108 likes
  • Account
  • 439090 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194984 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194984 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106737 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106737 Views
  • 70 replies
  • 11 likes

Solved!! Offline tracks not syncing... 3 tickets submitted with spotify, no response. Yawn.

Hey gang, got the dreaded "more than three devices" about three weeks ago. Don't own more than two devices. Offline mode not working, which blows. No playlists will sync ever, so when I go offline, there is nothing there. Have filed THREE tickets wit...

  • Casual Listener
  • Hey gang,  got the dreaded "more than three devices" about three weeks ago.  Don't own more than two devices.     Offline mode not working, which blows.  No playlists will ...
  • runninggreg
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Solved!! Money drawn whitout me purchasing

Hello! i hope someone can have an answer to this... i have a montlhly subscription that costs 99 sek (swedish krona) each month and i have never had this problem before. This month i also got billed for 49,50 SEK and i haven't bought ANYTHING except ...

  • Casual Listener
  • Hello! i hope someone can have an answer to this... i have a montlhly subscription that costs 99 sek (swedish krona) each month and i have never had this problem before. This month i also got billed ...
  • Lewander
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Solved!! Using spotify in Spain but am an American using Facebook in America

Hmmmm ..... used Facebook and Spotify together without problem when living in US. Now traveling in Spain and complaints about them not matching countries. What is the fix? Create a new spotify account in Spain or create a Spanish Facebook account? Bo...

  • Visitor
  • Hmmmm .....  used Facebook and Spotify together without problem when living in US.  Now traveling in Spain and complaints about them not matching countries.  What is the fix?  Cre...
  • Stupify
  • Community Legend
  • 2300 Views
  • 1 replies
  • 0 likes
  • 2300 Views
  • 1 replies
  • 0 likes

I've left my spotify account online at a friends, and can't get him off it. Any way to do it online?

I recently went to a party at my friends house and left my spotify account logged on, and now he's adding playlists to all of mine and constantly kicking me off so i get the message 'your account is being used elsewhere'. I've asked him to log out an...

  • Newbie
  • I recently went to a party at my friends house and left my spotify account logged on, and now he's adding playlists to all of mine and constantly kicking me off so i get the message 'your account is ...
  • Jleagle
  • Casual Listener
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

No response from the Support Team for months, literally

Hi,My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by the support team regardless of the fact that I pay for the P...

  • Casual Listener
  • Hi, My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by th...
  • areay
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Can't buy premium?

Hi, I have bought a Spottily Giftcard for 100 Swedish kronor. and I can't get premium why? Its like the card doesn't work.!! MVH Malin

  • Newbie
  • Hi, I have bought a Spottily Giftcard for 100 Swedish kronor. and I can't get premium why? Its like the card doesn't work.!!   MVH Malin
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Cant play any music 10 hours used : /

So i got the spotify from Facebook a few days ago and logg in today and see i only have 2 mins left on my play time.Is this sopose to happend or is it soemthign wrong with spotify acc agian? Cheers Zlackthor

  • Casual Listener
  • So i got the spotify from Facebook a few days ago and logg in today and see i only have 2 mins left on my play time. Is this sopose to happend or is it soemthign wrong with spotify acc agian? &nbsp...
  • elin9494
  • Newbie
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Paid for Premium, but didn't get it. The promised refund is taking a very long time.

Hi,I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails back and forth for a week, and because the problem could not ...

  • Regular
  • Hi, I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails ba...
  • meahtenoha
  • Spotify
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

account

how do i get back my spotify premium back? the problem is that i missed paying for two month, and now that i have payedcant use my tracks or listing to anything.. whats the problem?

  • Newbie
  • how do i get back my spotify premium back?  the problem is that i missed paying for two month, and now that i have payed cant  use my tracks or listing to anything.. whats the problem?
  • meahtenoha
  • Spotify
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! If u have premium, can u log in on 3 divices at the same time?

Hi quick question. Can 3 computer users all sign in and use the same premium account at the same time in the same house? I know you can download playlists to 3 devices, but can only 2 devices play what they have downloaded while the other can be onli...

  • Casual Listener
  • Hi quick question. Can 3 computer users all sign in and use the same premium account at the same time in the same house? I know you can download playlists to 3 devices, but can only 2 devices play wh...
  • louie150
  • Casual Listener
  • 1334 Views
  • 6 replies
  • 0 likes
  • 1334 Views
  • 6 replies
  • 0 likes

Cannot get an unlimited account due to country issue

Hi, I have not used my account for some time and want to switch from the free account to the pay unlimited account but cannot. Even though my profile says United Kingdom and I have tried switching to PayPal and a different credit card it is still ins...

  • Newbie
  • Hi,   I have not used my account for some time and want to switch from the free account to the pay unlimited account but cannot.   Even though my profile says United Kingdom and I have ...
  • Richard
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Sharing Playlist?

Okay, so I´ve just made a playlist, but when I search for any of the songs on the playlist, my playlist doesn´t show up among the playlist results..is it because I need a Premium account in order for the playlist to be public, or..?Thanks in advance

  • Casual Listener
  • ...or the playlist to be public, or..? Thanks in advance
  • Stupify
  • Community Legend
  • 622 Views
  • 2 replies
  • 0 likes
  • 622 Views
  • 2 replies
  • 0 likes

Do I need to logon to Facebook in order to use Spotify?

I have Spotify Premium. I had originally signed up for Spotify via Facebook, I'm still OK with that. The only issues is - I HAVE to LOGON to Facebook EVERYTIME I use Spotify. Can I setup a separate Spotify logon / password that is different from my F...

  • Casual Listener
  • I have Spotify Premium.  I had originally signed up for Spotify via Facebook,  I'm still OK with that.  The only issues is - I HAVE to LOGON to Facebook EVERYTIME I use Spotify.  ...
  • Stupify
  • Community Legend
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes

Payed spotify, will it work in any country?

Hi, I am thinking about paying for spotify in the Netherlands, but I will probably move to Sweden within a few months. Can I use my payed-in-Netherlands account in Sweden, so without commercials and unlimited times to play each song? Thank you,Roel

  • Newbie
  • Hi, I am thinking about paying for spotify in the Netherlands, but I will probably move to Sweden within a few months. Can I use my payed-in-Netherlands account in Sweden, so without commercials and ...
  • pk0020
  • Casual Listener
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

App always in offline mode, Android tablet and Nokia Lumia

Hi there I'm having problems with my premium account. I have the app installed in an Android tablet (Motorola Xoom 1) and a Windows Phone device (Nokia Lumia 800), both are always on offline mode, no matter how many times I try to make them connect. ...

  • Newbie
  • Hi there   I'm having problems with my premium account. I have the app installed in an Android tablet (Motorola Xoom 1) and a Windows Phone device (Nokia Lumia 800), both are always on offline...
  • Spyke
  • Roadie
  • 1217 Views
  • 1 replies
  • 0 likes
  • 1217 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to https://developer.spotify.com/login/

Hi, I'm a german developer that wants to build a spotify app. But I can't login. I have a premium account and joined originally via facebook. What's my username and password for https://developer.spotify.com/login/ ? EDIT:Obviously my "username" is n...

  • Casual Listener
  • Hi,   I'm a german developer that wants to build a spotify app. But I can't login. I have a premium account and joined originally via facebook. What's my username and password for https://deve...
  • henrikhoe
  • Casual Listener
  • 2199 Views
  • 1 replies
  • 0 likes
  • 2199 Views
  • 1 replies
  • 0 likes

on 30 day trial and i want to use spotify offline

Hi I just registered for the 3o day trial to see if i want to buy a monthly subscription and i want to listen to music offline, however none of my songs will play on my computer or on my driod. Please help!

  • Newbie
  • Hi I just registered for the 3o day trial to see if i want to buy a monthly subscription and i want to listen to music offline, however none of my songs will play on my computer or on my driod. Pleas...
  • Stupify
  • Community Legend
  • 8477 Views
  • 2 replies
  • 0 likes
  • 8477 Views
  • 2 replies
  • 0 likes

Problem with subscription

I can't buy any subscription: Purchase is not available or The product is not available error code all the time. what to do?

  • Casual Listener
  • I can't buy any subscription: Purchase is not available or The product is not available error code all the time.   what to do?
  • quax90
  • Casual Listener
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

Got a code for free spotify prem 1 month.

I just tried to redem the code i got. I got to confirm and then it says "frogs has gotten in our system". And now my code wont work. And i checked, i havent gotten spotify prem. Any help? I want my spotify prem.

  • Newbie
  • I just tried to redem the code i got. I got to confirm and then it says "frogs has gotten in our system". And now my code wont work. And i checked, i havent gotten spotify prem.    Any he...
  • David
  • Spotify Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes