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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187202 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187202 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Rosetti Noise by Harold Budd - skipping and popping

Is this the appropriate place to report a content problem? This track:Harold Budd – Rosetti Noise/Chrystal Garden And A Coda as well as all others on the album:Harold Budd – The Pavilion Of Dreams has many jarring and loud skips throughout. This is t...

  • Regular
  • Is this the appropriate place to report a content problem?   This track: Harold Budd – Rosetti Noise/Chrystal Garden And A Coda   as well as all others on the album: Harold Budd – The...
  • Sam
  • Spotify
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Password does not work after upgrade to Premium

Hi,I have Spoty in my Sonos application. My creditcard was renewed by the bank due to fraudrisk and therefore you could not withdraw payments from my creditcard and my subscription was cancelled and I got the free version for a while. Now you have co...

  • Regular
  • Hi, I have Spoty in my Sonos application. My creditcard was renewed by the bank due to fraudrisk and therefore you could not withdraw payments from my creditcard and my subscription was cancelled an...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

LibSpotify

Hi there I am trying to get Libspotify but cannot login, I think something to do with my login being done with Facebook credentials, any ideas on what to do please? Thanks in advance Kris

  • Newbie
  • Hi there I am trying to get Libspotify but cannot login, I think something to do with my login being done with Facebook credentials, any ideas on what to do please?   Thanks in advance  ...
  • 592 Views
  • 0 replies
  • 0 likes
  • 592 Views
  • 0 replies
  • 0 likes

An error occurred..

I keep getting this message when I log in to facebook wtf?

  • Newbie
  • I keep getting this message when I log in to facebook wtf?
  • 722 Views
  • 0 replies
  • 1 likes
  • 722 Views
  • 0 replies
  • 1 likes

three devices

Shouldn´t you be aloud to play spotify on two or three devices at the same time.... When I do that the other device just shuts down..

  • Newbie
  • Shouldn´t you be aloud to play spotify on two or three devices at the same time.... When I do that the other device just shuts down..
  • Sam
  • Spotify
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Music not playing on Facebook

I have had a Spotify account for a couple of years. I recently linked this to my Facebook account. On Spotify, my Fb friends appear. If a play a song in Spotify, it appears in my Facebook timeline. But click on a Spotify link in Fb, my spotify accoun...

  • Casual Listener
  • I have had a Spotify account for a couple of years. I recently linked this to my Facebook account. On Spotify, my Fb friends appear. If a play a song in Spotify, it appears in my Facebook timeline. B...
  • Luftmensch
  • Casual Listener
  • 544 Views
  • 2 replies
  • 0 likes
  • 544 Views
  • 2 replies
  • 0 likes

Can't cancel my subscription...

Hi,I tried to cancel my subscription, but it says: "wrong password" although I can login with that same password. Do you have any ideas? Thanks edit: it seems that spotify changed the subscription cancellation. If your account is connected to faceboo...

  • Newbie
  • Hi, I tried to cancel my subscription, but it says: "wrong password" although I can login with that same password.   Do you have any ideas?   Thanks   edit: it seems that spotif...
  • David
  • Spotify Legend
  • 840 Views
  • 1 replies
  • 0 likes
  • 840 Views
  • 1 replies
  • 0 likes

Germany: Can't purchase / download purchased music

Hi there,First off, great to see that Spotify is now available in Germany!Now, here's the problem I encountered: Having purchased a 15-song-ticket-thingy and wanting to download the first 7 of those songs, it downloaded the first 5 just fine - and th...

  • Casual Listener
  • Hi there, First off, great to see that Spotify is now available in Germany! Now, here's the problem I encountered: Having purchased a 15-song-ticket-thingy and wanting to download the first 7 o...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Solved!! A deleted account has taken over. I pay for premium but end up with free account.

Hello!I have problems with a closed account has been taken over an account I pay for. A while ago I had problems with the technique logged me out and then when I logged on me again via Facebook, created a new account. So I had two accounts. One I did...

  • Casual Listener
  • Hello! I have problems with a closed account has been taken over an account I pay for. A while ago I had problems with the technique logged me out and then when I logged on me again via Facebook, cr...
  • kenla
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

two month received in two days

I purchased spotify this Tuesday, and today Im look surprisly that two month has been received to me in two days! I want 9,99 back. I only pay a month . Thanks . Excuse my English. I´m from Spain.

  • Newbie
  • I purchased spotify this Tuesday, and today Im look surprisly that two month  has been received to me in two days!   I want 9,99 back.   I only pay a month . Thanks . Excuse my Eng...
  • David
  • Spotify Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Half My Music Just Vanished

50% of my playlists are empty, no Adele, no Foster The People. What happend? Is this just me?

  • Newbie
  • 50% of my playlists are empty, no Adele, no Foster The People.  What happend? Is this just me?
  • Sam
  • Spotify
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Developer Key for German accounts

Hey, I was trying to get into developing for Spotify using libspotify. But when I click on "login in with your spotify premium account" to apply for an application key, I'm thrown to a login form without the chance to log in via facebook, so I have n...

  • Casual Listener
  • Hey,   I was trying to get into developing for Spotify using libspotify. But when I click on "login in with your spotify premium account" to apply for an application key, I'm thrown to a login...
  • avu
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Synchronizing songs for offline mode

Hi, I have some songs on my playlists that I want to synchronize for offline useage (I have a Premium account). However, I would like to know, how much space will this take on my hard drive, and how many songs can I synchronize onto my computer? Than...

  • Regular
  • Hi,   I have some songs on my playlists that I want to synchronize for offline useage (I have a Premium account). However, I would like to know, how much space will this take on my hard drive,...
  • iam_mybeolveds
  • Casual Listener
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Please Read: Offline Mode not working for my premium account.

Today I got the premium version of Spotify because it said that I would be able to acces my playlists offline as well, but it still won't let me do that. Does anyone know how to fix this?

  • Casual Listener
  • Today I got the premium version of Spotify because it said that I would be able to acces my playlists offline as well, but it still won't let me do that. Does anyone know how to fix this?
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Solved!! Music limited to 10 hours in Germany with old account.

I created my spotify account when I was in sweden and used it nearly a year. Now that I am back in Germany I was happy about the launch of spotify in Germany. Currently I am paying for another paid service and plan to switch to spotify once the other...

  • Newbie
  • I created my spotify account when I was in sweden and used it nearly a year. Now that I am back in Germany I was happy about the launch of spotify in Germany. Currently I am paying for another paid s...
  • user-removed
  • Not applicable
  • 633 Views
  • 2 replies
  • 0 likes
  • 633 Views
  • 2 replies
  • 0 likes

The wrong Facebook account linked to Spotify

I am trying to set up a spotify account for my Dad and in doing so had to set up a Facebook account for him. However, somehow his Facebook account linked to my Spotify account and I cannot seem to separate them. I will be paying for 2 premium account...

  • Casual Listener
  • I am trying to set up a spotify account for my Dad and in doing so had to set up a Facebook account for him.   However, somehow his Facebook account linked to my Spotify account and I cannot s...
  • clincher12
  • Casual Listener
  • 469 Views
  • 3 replies
  • 1 likes
  • 469 Views
  • 3 replies
  • 1 likes

Premium subscription transfer

Because I'm now almost waiting 1 week for an reply, I'm doing it this way.Can you transfer the premium subscription of the account ashinnankoe to wickedmaster007? I forgot that I already had an account, so I made an new. But, I want the subscription ...

  • Newbie
  • Because I'm now almost waiting 1 week for an reply, I'm doing it this way. Can you transfer the premium subscription of the account ashinnankoe to wickedmaster007? I forgot that I already had an a...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Why is my spotify in Dutch!?

My spotify is for some reason in Dutch but I'm Swedish And live in France. On the website in account settings it says that I live in Sweden, but the website is in French. And in the help page it says that I should change country in account settings b...

  • Newbie
  • My spotify is for some reason in Dutch but I'm Swedish And live in France. On the website in account settings it says that I live in Sweden, but the website is in French. And in the help page it...
  • meahtenoha
  • Spotify
  • 3873 Views
  • 1 replies
  • 0 likes
  • 3873 Views
  • 1 replies
  • 0 likes

Why don't Spotify reply?

Can anyone shed some light on why I pay for a PREMIUM service and when I try and contact Spotify support they don't reply?? I've already contacted Watchdog to see if they can shed some light on this and will be taking it further. Shocking service.

  • Casual Listener
  • Can anyone shed some light on why I pay for a PREMIUM service and when I try and contact Spotify support they don't reply??   I've already contacted Watchdog to see if they can shed some light...
  • Aggrieved
  • Regular
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

My minutes are not topping up on Spotify Free

I've got spotify free, and despite not using Spotify for a couple of weeks as I've been away, I still do not have any minutes/hours to play music. The only explanation I can think of is that someone else is using my account. I've changed my details/p...

  • Casual Listener
  • I've got spotify free, and despite not using Spotify for a couple of weeks as I've been away, I still do not have any minutes/hours to play music.   The only explanation I can think of is that...
  • anajuly
  • Casual Listener
  • 842 Views
  • 4 replies
  • 1 likes
  • 842 Views
  • 4 replies
  • 1 likes