Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
There was a problem with the bank, and paying my subscription renewal this month, it's already fixed .Please proceed to make the post as soon as possible on the same card completed in 14 . I would appreciate confirmation that it is made, payment to t...
Hello! I can't change my payment method. This is sad because I have a new credit card number and want to apply it to my account. The "change payment method" link isn't available on my subscription page, and there's no spot on my "edit profile" page i...
Moderators - I originally signed up for an account and then cancelled when I realized I couldn't stream on the unlimited. A few weeks later I decided to not be so cheap and go ahead and pay the extra $5 for the premium account. I logged back in to th...
Hi!I´m beginning to get a bit upset now!!! I have a new creditcard, but I can´t find anywhere how to change to this new card??I have tries everything, and even contacted spotify, but I haven´t got an answer yet..................... Please help me :S?...
HiPlease explain, I´m beeing billed Premium, but has only acsess to Free-version?!!?!/Gustav013.
I just read that new accounts have a 6-month period of unlimited listening, then limits kick in after that. Anyone know where I can find what date I started my account, so I know when my honemoon period is over? I can't seem to find it on the Account...
I have a personal subscription on Spotify now for several months and am since January 2012 connected through a all in one subscription at the KPN (NL) glass fiber network. With this all in one subscription (television, telephone and internet) cam als...
Hey! My spotify account says that im a friend of my? When I log out it says ''log out *blabla*'' when my name is *albalb* and when i view my friends its not my friends but *blabla's* friends? Think something got mixed up with facebook and stuff! How ...
Hey hello peeps, Does anyone know how to, or if you can make the playlist reorder the list alphabetically? I've asked the question of SPOTIFY on a number of occasions but they NEVER respond! That's Swedish service for you, probably all sozzed during ...
I want to cancel my spotify subscription. When I enter my password as verification, it tells me it is not the correct password. It is the same as I use to log into FACE BOOK and it is also the same I use to log into SPOTIFY. I want my subscription ca...
I try and log in - i enter my details and it says log in failed so i click new user then enter my fb details and it says i have an account and logs me on fb but i cant log in on spotify............. whatttttttt??? Help
Can't exactly recover my account cause it's with Facebook. Tried changing the password then logging in, still not working. Any ideas?
Ok i removed spotify from facebook...still cant log on..are there still issues on your side?
Hi, I noticed there has been activity on my account on 8th March showing 26 songs I haven't listened to, I was logged in under my facebook credentials and want to know how I can check who was using my account? I would prefer not to de-link my faceboo...
I'm trying to cancel my subscription. Its saying my password is invalid and isn't letting me change my password. Haven't gotten any responses from emails. Is there any spotify support on here that can help. Is there a phone number where I can talk to...
Hello, I wanted to get a premium account for spotify. I tried it on my ipad with the standard browser but when i click the 'verify paymenr' button, nothing happens. I tried it 3 times o er the last couple of days. Am i supposed to use a computer for ...
Spotify wont let me pay for my subscription, it worked fine the first month, however a couple of days ago I got a message on spotify telling me they never got any money. The subscription ended and when I try to subscribe to premium again, it fail to ...
Hi, I only wanted to try out Spotify Premium for 30 days but i recently got a charge from spotify for $9.99 on my paypal.I want to claim a refund.. please
Can anyone tell me how to renew. I don't get the change payment method on the screen.
Hi, I'm using a VISA Electron Card with all my internet purchases. It works everywhere except on this page. A few months ago I was able to upgrade my account with my regular card, then I changed card for a few months and when I changed back I got thi...