Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 350 Views
  • 0 replies
  • 6 likes
  • Security
  • 350 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438709 Views
  • 970 replies
  • 108 likes
  • Account
  • 438709 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194773 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194773 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106662 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106662 Views
  • 70 replies
  • 11 likes

I have got a Premium, but phone app says "You Are Offline"

The title describes it all, just some little info here: I have checked the settings and i havent toggled the Offline Mode on. I got internet connection via Wi-Fi, so what is the problem? Fast reply please.. Dont like to pay 5 euros more for non-worki...

  • Newbie
  • The title describes it all, just some little info here: I have checked the settings and i havent toggled the Offline Mode on. I got internet connection via Wi-Fi, so what is the problem? Fast reply p...
  • dabears1985
  • Casual Listener
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Subscription failure!!!

Hey, I just payed for a month of premium and I got the receipt, but my account is still free and I have tried to log out and log in, but I will not work!!! PLEASE HELP!!

  • Casual Listener
  • Hey, I just payed for a month of premium and I got the receipt, but my account is still free and I have tried to log out and log in, but I will not work!!! PLEASE HELP!!
  • Lester
  • Casual Listener
  • 259 Views
  • 5 replies
  • 0 likes
  • 259 Views
  • 5 replies
  • 0 likes

Lost mobil phone = four off-line users

We are three off-line users in my family. One of us lost his mobile phone. When getting a new one, using the same sim card, I got the message "more than three users are using off-line" - hence I am not able anymore to play off-line on my mobile phone...

  • Newbie
  • We are three off-line users in my family. One of us lost his mobile phone. When getting a new one, using the same sim card, I got the message "more than three users are using off-line" - hence I am n...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

American Family Insurance commercial

Hey everyone, Does anyone know how to get rid of the American Family Insurance commercial with the guy with the incredibly annoying voice without switching to Spotify Premium? It is debilitating to my music listening pleasure. I don't like having to ...

  • Regular
  • Hey everyone,   Does anyone know how to get rid of the American Family Insurance commercial with the guy with the incredibly annoying voice without switching to Spotify Premium? It is debilita...
  • David
  • Spotify Legend
  • 1746 Views
  • 6 replies
  • 1 likes
  • 1746 Views
  • 6 replies
  • 1 likes

Spotify will not change my email address - claims it is linked to another account

I am about to cancel the email address that is linked to my spotify account. Therefore i have tried to change my email address to my gmail address. But Spotify tells me that my gmail address is linked to another spotify account. However, when I try t...

  • Casual Listener
  • I am about to cancel the email address that is linked to my spotify account. Therefore i have tried to change my email address to my gmail address. But Spotify tells me that my gmail address is linke...
  • arnavs
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Just want to cancel my subscription, but get Invalid Password errors

for 2 weeks i am waiting for customer care to get back to me...i have a premium plan. taking money goes quickly, but letting people go is not possible?WTF?

  • Newbie
  • for 2 weeks i am waiting for customer care to get back to me... i have a premium plan.   taking money goes quickly, but letting people go is not possible? WTF?    
  • cornonatree
  • Newbie
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Playlists not working?

I work for a band, we created a few playlists we are sharing, Went to go check a few out this morning and share them across our networks, but the link i'm getting form spotify, I get the Uh-Oh page warning. Any ideas what's going on? Donovan

  • Casual Listener
  • I work for a band, we created a few playlists we are sharing,  Went to go check a few out this morning and share them across our networks, but the link i'm getting form spotify, I get the Uh-Oh ...
  • jvanderb
  • Roadie
  • 1424 Views
  • 5 replies
  • 0 likes
  • 1424 Views
  • 5 replies
  • 0 likes

Costes adicionales???

Buenos dias, Soy nuevo en SOPTIFY, però estoy unsando una cuenta que me ize antes de que fuera de pago, mi pregunta es: - Tengo algun coste adicional, en quanto a su uso des del PC? i des de la app del movil? Gràcias, se que no entinedo mucho del tem...

  • Casual Listener
  • Buenos dias,   Soy nuevo en SOPTIFY, però estoy unsando una cuenta que me ize antes de que fuera de pago, mi pregunta es:   - Tengo algun coste adicional, en quanto a su uso des del PC?...
  • Snowcono
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Cancelling subscription and then renewing subscription in the same say?

I cancelled my subscription this morning and have a month left on it. I then decided to renew it again using the same card details. It is now not accepting the card even though it is working and funds are available etc. Thanks in advance

  • Newbie
  • I cancelled my subscription this morning and have a month left on it. I then decided to renew it again using the same card details.    It is now not accepting the card even though it is w...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Making the simple not so simple

My request is simple I just want to register with a username and password so I can use sonos and not stupid Facebook login come on really it should be so easy please help or I will be leaving the service before I have even started

  • Visitor
  • My request is simple I just want to register with a username and password so I can use sonos and not stupid Facebook login come on really it should be so easy please help or I will be leaving the ser...
  • Sam
  • Spotify
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Solved!! Lost my starred songs!

As of today I lost all my starred songs.. Can you help me out? justushh

  • Casual Listener
  • As of today I lost all my starred songs..   Can you help me out?   justushh
  • Justush
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Password lost in the space

Last week-end I entered to my Spotify in my PC. After the login, suggested me to update the spotify version. I did it. After that, a new login dialog was showed, but with the password field was empty. I tried my password but not worked. I went to the...

  • Casual Listener
  • Last week-end I entered to my Spotify in my PC. After the login, suggested  me to update the spotify version. I did it. After that, a new login dialog was showed, but with the password field was...
  • Sam
  • Spotify
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Can't log-in

I actually set up a NEW Facebook account and a NEW email account just to try out this service, and now it won't let me log-in with the new info. It just keeps giving me a Login Failed error message. WTF?? Do I have to sign in via my own laptop's Spot...

  • Newbie
  • I actually set up a NEW Facebook account and a NEW email account just to try out this service, and now it won't let me log-in with the new info. It just keeps giving me a Login Failed error message. ...
  • Sam
  • Spotify
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Got the premium...

Well I've had spotify for about a week and it's nice. So I'm trying the new premium deal out. And now it won't even let me save tracks to my desktop. Y client being so lame? Sup with this? Real.

  • Casual Listener
  • Well I've had spotify for about a week and it's nice.   So I'm trying the new premium deal out. And now it won't even let me save tracks to my desktop. Y client being so lame? Sup with this? R...
  • Sam
  • Spotify
  • 304 Views
  • 4 replies
  • 0 likes
  • 304 Views
  • 4 replies
  • 0 likes

username only

i have a tablet and it only lets me type in my username, only problem is i dont have one and i am under the facebook login only thing. what do i do? Thanks Si

  • Newbie
  • i have a tablet and it only lets me type in my username, only problem is i dont have one and i am under the facebook login only thing. what do i do?   Thanks   Si
  • Sam
  • Spotify
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation doesn't work

Hello Support-Team, i've tried out your 30-days premium but after 1 week i decided to cancel the premium subscription. I can login without any problem on your homepage, on my phone and on your desktop software for win7 with my normal facebook passwor...

  • Casual Listener
  • Hello Support-Team,  i've tried out your 30-days premium but after 1 week i decided to cancel the premium subscription. I can login without any problem  on your homepage, on my phone and o...
  • Sam
  • Spotify
  • 580 Views
  • 9 replies
  • 0 likes
  • 580 Views
  • 9 replies
  • 0 likes

Abusos y violación de los derechos a la intimidad en spotify

Hoy me he encontrado con la desagradable sorpresa de ver que no podía acceder a mi cuenta de Spotify (por la que pago cada mes) si no activaba la casilla "mostrar lo que estoy escuchando en facebook", de no hacerlo el programa se cerraba automáticame...

  • Newbie
  • Hoy me he encontrado con la desagradable sorpresa de ver que no podía acceder a mi cuenta de Spotify (por la que pago cada mes) si no activaba la casilla "mostrar lo que estoy escuchando en facebook"...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Grabbed the spotify premium due to 1 month for free.

Hi, I finaly decided to jump on the spotify train again because of the free month you advertise on the frontpage.Now you have withdrawn 99 SKR anyway. I tried the contact form a few days ago, but still no answer. 99SKR isn't much, but it drives me in...

  • Newbie
  • Hi, I finaly decided to jump on the spotify train again because of the free month you advertise on the frontpage. Now you have withdrawn 99 SKR anyway.  I tried the contact form a few days ago...
  • SteveBrammer
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Solved!! Stopping access to other social media sites

Hi I love Spotify and use facebook. But I don't want them talking to each other about me. How can I prevent this happening?

  • Casual Listener
  • Hi   I love Spotify and use facebook. But I don't want them talking to each other about me. How can I prevent this happening?
  • prue
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

All my music playlist disappeared, what is wrong?

When I logged out, and then logged in, all my music was gone, the playlists and all. My account had went from Premium to free user, but I fastly changed it back, but then this problem came up.So now Im sitting here, without any music, and I will neve...

  • Newbie
  • When I logged out, and then logged in, all my music was gone, the playlists and all. My account had went from Premium to free user, but I fastly changed it back, but then this problem came up. So ...
  • meahtenoha
  • Spotify
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes